 Thank you, Professor Satie, for such a motivational beginning and welcome students to this course from Airee Bombay. I have been listening to all the conversations that have been happening, so let me set this agenda straight away. We would be talking about understanding communication and we would be talking about workplace communication, how to conduct effective meetings. So, what do you understand by communication? There were several questions and several answers too and one thing which was very interesting was all the students wanted to learn about soft skills. There was Tanmay, there was Vinisha, there was Neha. So, everybody was a little fearful about soft skills. So, before I really begin with my session, let me go to some centres and welcome you all first. Thank you. Should we take the last centre, Neha's centre first? What was that? M.E.S. Billay. M.E.S. Billay. Hi. Good morning. Good morning. Welcome to the session. All set to go about it? Yes, ma'am. Tell me something about yourself. My name is Neha Patel. I am poetry engineering from Killa College. Okay. I am a grant of international technology. I am in third year. My hobbies are drawing and reading books. So lovely. You are doing so well. So, what did you learn in the previous session? Something very important had come there. You know, practice. Practice? And students, when you say I lack confidence for when I hold the mic and find it difficult to talk, I am going to narrate a personal incident for you all. I had a PhD by then, but I had taken a break. And then suddenly I received a summon from my son's school principal. Dr. Jha, can you give the word of thanks for the function we are holding here? I couldn't have said no. I had to go. When I was there, I went there with lot of preparation. I did not enjoy the program. Nothing. And when it was my time, I picked up the mic and I was looking into the mic. When I was doing that, I was shivering. Just perhaps as you may be shivering now. Or Vinisha must have been shivering earlier. I was shivering. And then suddenly I reminded myself, listen I have had a good educational background. I have always been a good student and I have always worked hard. So why should I be shivering at this moment? I am prepared. And that was the moment for me. I looked up, found some familiar places, familiar faces out there in the crowd. And then I took off. Always remember, confidence is within you. You have to take it out. You have to believe that you are confident. And that confidence comes with knowledge, practice. Okay? So something very important which Professor Satie had said in the previous session is practice. Be aware of yourself. Communication is there within you. We are facilitators. We are just trying to bring it out for you. Okay? So now tell me, did you all see the videos that were uploaded? Have you all gone through the videos? Yes. Yes? Were there regarding communication, understanding communication? I think we talked about the form of communication out there. Informal, informal, non-verbal. Non-verbal and non-verbal communication. Non-verbal communication. So did you find it interesting or did you find it lacking? No, it wasn't interesting. You found it interesting. Okay, is there somebody in your class who would want to share something about informal communication? A query which you may have had? Always remember it's a very important non-verbal communication again becomes a very important aspect in your interviews and your group discussions. And therefore if you have any query, do ask just now. So that you can build it up. Okay? So think about it. I shall come back again to your centre. Can we go to some other centre please? Good morning, NGM College. Hello, can you hear us, ma'am? Yes, very clearly. Thank you so much. Yeah. Our students, one of our students would like to talk to you. Yeah, sure. Go ahead. Good morning, ma'am. I am Aditya Jaigar from MGM School of Engineering. Lovely. And thanks for giving us such wonderful opportunities and such of type of courses. So thanks a lot, ma'am. Lovely, lovely. And thank you all for taking up this course because we really want to be facilitators. We really want to see very smart people entering the corporate. So, tell me, do you have any query? Yes, ma'am, I have a query. In your session you compared one thing with the animal that is a tic-tac-toe and that is funny moment. Okay. So, I won't do that. Is it possible that if you committed in the interview and all that, if you compare such type of things in your daily life, then is it okay? Is it professional? Sorry. So you mean to say that is it okay to communicate something funny in your professional life? Is that what you want? Yeah. So now what happens? There are moments when you are very nervous. Okay? And something funny, when we talk about funny it is not about the crown it is not about you know, the circus that we go to. We are actually we actually refer to something pleasant. Okay? So think about a pleasant moment. If you think about a pleasant moment suddenly a smile would come up and suddenly you will feel warm inside and that would do away with the bit of nervousness that you are facing. Now, funny or what you think could be less professional we need to ensure that we do not, we are not sitting in front of the board of directors. Obviously over there when you go to the board of directors or when you go to people or highly up the ladder over there you would have to be prepared thoroughly. But in the process of preparing yourself you are at a stage where you are preparing to enter the corporate. So over there it is absolutely alright to associate yourself with some pleasant memory to do away with your nervousness. Okay? So again I would share something. I keep sharing my life you know with my students, with my participants. I remember my graduation interview. So it was a Viva Vosay and the moment I walked in and took the chair I was shaking I was literally shaking. And suddenly my professor says he looks at my name Dr. Leena Khan and he says, are you from Chinggis Khan's family? Chinggis Khan At that time Imran Khan was who is now the Honorable from Minister of Pakistan he used to play and suddenly I said, oh if he had said Imran Khan something about Imran Khan and the very thought of Imran Khan brought good memories of his tricating ability out there. So you see when you associate something pleasant when you are nervous you can lift your spirit. Try that. Okay Aditya? Okay ma'am. Yes ma'am, I got it. Lovely, lovely. May we have some more queries from your school? Do you want to ask any question please? Okay we will go to. Be prepared with the questions and we will come back. Okay ma'am, thank you. This is Vinisha's centre. Welcome dear. Good morning. Good morning. Okay, lovely Samitha. What are you doing this morning? You are doing good? Oh I don't like the word good. Tell me something more about it. I am just too much shaking. You are too much shaking? Hold your friend's hand. Hold your friend's hand right now. You have somebody sitting there? Right? So hold her hand. Shake your hand with your friend. Yes. Strongly Feel the warmth. Vinisha, tell her you are fantastic. Tell her you are fantastic. Thank you ma'am. Yes. Now you don't have to shake. You must have gone through the videos on understanding communication. Have you? No ma'am, I have watched the videos. You have watched the videos? Anything that struck you over there? I think so ma'am. The video was really fantastic. Thank you very much for that. But, you know, there are three forms of communication. Formal, informal, or verbal, written and non-verbal form of communication. And every communication has its own place. I have been listening to the conversation before my prior to my session. Students in all centres please listen to what I am going to say in the next two-three minutes. To have a positive impact on the people, with the people with whom you interact your communication needs to be structured. So when the difference between formal and informal communication most of the time is that informal communication you need to be structured. When I talk about structure, what do I mean? Just think about what the issue is and then divide it into three parts. Introduction, body conclusion. So whenever you have to prepare a case, whenever you have to present a case, whenever you have to write an email, be it written communication be it verbal communication. If you are going to meet your seniors if you are in a meeting or group discussion you must say what comes to your mind but let it be a structured communication. It should not be a random statement. Do you think we can do it this way? Now when you say do you think you can do it this way before saying that you must have thought. You must have researched what this thought came to you and why you are suggesting it now. Same would happen in an interview. Same would happen in a meeting. Same would happen in a group discussion. You have to say what comes to your mind because it is a gut feeling many a times but that gut feeling also is backed up with some understanding with some processed thought. So whenever whenever you are there in any kind of communication which is formal, which is documented, which is recorded always remember ma'am has said structure it. It could be just three sentences barely introduce it barely talk about what you think about it and what you would want to do about it. So when you play that just a minute over there also you can think in a similar manner. Confidence will come from there. Do I make sense Samitha and Vinisha do I make sense? Definitely ma'am. Did you get what I wanted to say? Yes ma'am. So confidence was an issue you said I mean all the students sitting here on the right and on the left they appear to be so confident I am sure you would have enough matter within you. It is just that you need to structure what you want to say and things will be taken care of. Yes ma'am. Think of some questions think of some personal spaces weaknesses where you may have thought something additional would have made the day for you ask a question. I will come back to you again. Okay. Thank you ma'am. Can we move to some other centre please? University College of Engineering. Tamil Nadu. University College of Engineering Tamil Nadu. Welcome. Good morning. Lovely. So lovely to say such smiling faces. How are you this morning? Fantastic. I can't hear you. Sorry. Can't hear you. Good morning. Lovely to hear your voice, such a bright voice. Good morning. Good morning. I am Dr Rajesh from Sova Saiya group of institutions. Lovely. You can see the students on my back and says Dr Arun is the coordinator of the program and I am particularly the coordinator of this course and we are very excited to have a communication with you. It's so lovely to have you all here. It's so lovely to be queued in early on a Saturday morning. So do we have any queries from this centre? Sorry ma'am. Do we have any questions from this centre? Would the students like to ask something? We have. Good morning. First and foremost give me a bright smile. A bright smile. Yes. Now go ahead. Hold the mic. Hold the mic above. Yes. Tell me something. Tell me something very positive about you. Two positive things about you. What do you mean? Something about which you are very confident. Actually I want to try everything. You want to try? Yes. Can you do that? Okay. So let me give this whole exercise to everybody that's there. That's queued in this morning. So please note down two positive things about you. You may keep the mic there and write down two positive things about you and one thing which you would want to improve upon. You have maybe 45 seconds to one minute for it. Morning ma'am. Morning. I would like to answer your question about two positive things about me. So I am a student of computer science second year and I like one thing I like the most about me is I am very interesting person about any area, any field. Like computer or anything communication or any civil type of So that's one positive thing I like the most. Okay. And thank you very much for your this goal like explaining the soft skills to all over India. Thank you so much because we love to be with you all but again I would want to ask may I know your name please? Hemanth. Hemanth could you please tell me what do you mean when you say soft skills? Soft skills like the way of communication like I am talking to you or I am talking to my friends then there will be a difference and now I am talking to you then I have some other extent or I have some something to tell you that will be much different from that. Lovely. Lovely. And how do you think where do you think you are if on a scale of 10 where would you place yourself on the scale of 10? I think I am at 6. You are at 6? Yeah. I think you are at 8 already because you have that wonderful bright smile on your face. Thank you. So tell me something when we talk about soft skills there are so many parameters the tone of the words your eye contact your gesture your body language so everything comes together your shoes when you are meeting people everything comes in soft skills right the way you sit everything comes under soft skills. So if I ask you what is that one thing that you would want to improve upon? Is it parallel language which means the tonal quality of the voice? Is it eye contact? Is it confidence? gesture what would you I have one to three points like I don't pay much attention on tonal but I have eye contacts and few points I have in my mind so that I can express to the person sitting in front of me and one more thing is confident about that point. You know you are doing it wonderfully the way you are talking right now it shows great voice great confidence the only thing is and it is not the only thing I don't want to you know punch my statement but do not lose that smile of yours so when you are talking what would happen when you would be explaining things to people suddenly you will become conscious of the fact that whether I am saying things are right or not whatever I am saying is right or not happens we start going into our shells where that smile and this kind of skill would come through practice whenever you have to make a presentation or an important meeting is underway or let us suppose if you are a fourth year student and you are preparing for your placement try to rehearse the standard question interview questions in front of a mirror do mirror practice I have mentioned that in my slides also try going for mirror practice so when you are asked tell us something about yourself where do you see yourself 10 years from now what are your strengths and weaknesses it should come up naturally but you don't have to talk about it then and there and feel conscious about it okay I am standing in front of you and I am shivering no you don't have to shiver shivering is natural we feel that if I have a meeting if I have a very important meeting I feel butterflies in my tummy and I take it as a very positive light at times it so happens that if I don't feel butterflies in my tummy before a very important meeting I feel oh my god there is something wrong okay so take it as a good sign but it should not inhibit your performance sure okay so in an interview also anywhere you go for any communication let us suppose you are shivering a lot tell yourself well fine it's done and start concentrating on what you are talking forget about performance be normal none of us are perfect but what we do is or what we train our students usually is for perfection no we don't have to be perfect if all of us becomes perfect it will be a very robotic world let us all be more than perfect in our different ways okay but for that knowledge practice every language be aware of these things and keep practising okay heyman thank you very much class did you get back heyman could you ask the person sitting at the back of you in a black shirt yes did you get it definitely yeah so could you share what are your positives my positive is I am very much hard working kind of person lovely if I think I should do it I will definitely do it in the course of time that's fantastic so I think I have a very good participant out there who is going to motivate keep motivating everyone else out there so we are going to get a very good result from your centre eye hope yes and one thing that you would like to work upon very much sorry oh no I mean the two things don't go together so tell me which one was where were you lying tell me the two don't go together you procrastinate and you are hard working how do teach me how to mingle the two the thing is I don't like the thing I will type a little type of person for that if I like the thing I will complete it I will give my complete mind in that that's the issue okay may I have your name once again my name is Shubham Shubham hard working procrastination again these are two different things and you will have to work on both okay hard working that obviously means that you would be putting your sleep in your party because you would be working at the 11th hour right and when you work at the 11th hour many a times you are not able to take the right decision also so be hard working that's very important but balance things you would need to in a professional scenario you would need to balance work and life okay dear so now that you know your weakness now that you know your weakness you will set the task for yourself you will set the agenda for the week and then start working okay thank you thank you we will come back again let's move to the other centre Anjuman college hi Anjuman college good morning ma'am good morning dear one of our students would like to interact with you yeah sure the video isn't clear hello good morning morning ma'am I am Labesh Pekkar I have one really one question about corporate world it's a question many of my relatives and our brothers and sisters are working in the corporate world and I came to know one thing that sometimes we are having some suggestions about ideas which are presented in the Maharashtra company or a firm Anjuman is it right to convey our all suggestions in a to present all our suggestions to them because sometimes we think that if we suggest them they will not take it seriously sometimes we are lacking to present our suggestions to them is it good or bad ma'am you belong to that organization and if you think you can make a difference bring a difference to that organization you must always make suggestions most of the organizations have a suggestion box some of these organizations have this creative idea games wherein you are invited to come up with creative suggestions so you can freely participate out there many a times I am sure you must have gone through my slide on meetings wherein I had mentioned in the last leg of the meetings I had mentioned how to interject so there are times when you would wonder whether my ideas would be taken up seriously or not whether my suggestion would be taken up seriously or not I have another take to it now what happens if I do not suggest I shall keep on thinking about it and I shall keep on thinking that I could have made a difference about this particular scenario however because that idea has not been put to test and how do you put to test? Unless and until you come out with it you leave it to others to think, research give a different perspective that idea cannot be tested so you would just keep on thinking about the hopping on that idea without ever testing it so allow it to be tested two things would come up if you give that idea on people people would either take it some would perhaps see some merit in it and start researching about it start thinking about it start talking about it if they do not and you are still convinced about the idea you keep on researching and you can then send it as a proposal later to the concerned department okay but if you have that strong idea if you have that strong idea that is not letting you sleep you must always come out with it thank you I am actually observing you for a minute for half an hour it's great to have a smile like you are having today thank you so much it's a pleasure and I love the smile that you also had when you were asking questions so keep that smile always on your face it's an asset so would anyone else thank you very much and that was a very important question so I am sure we must give a lot of applause to him yeah do we have any other questions from the centre ma'am right now our screen is not displaying properly so we will connect with you later thank you so much dear we will move to some other centre now Geethaanjali is it Geethaanjali Geethaanjali Institute and that is such a musical that is such a musical well to it lovely, Rabindranathig or early in the morning Namaste ma'am Namaste very happy to meet you again ma'am I have been appointed as the course co-ordinate of the soft skill program here lovely to meet you and we are very happy to meet you again ma'am oh thank you so much so am I and it is so good to see students all smiling and all geared up for the class I am sure they would have some questions for me oh yeah sure ma'am one of my students is interested to ask you some questions related to soft skills lovely, lovely, please hello good morning ma'am good morning girl go ahead with the questions I have a query, yes my name is Mohammad Shawar you can address me as Mohammad I was about to ask that thank you I have a query do different accents play vital role in soft skills do different type of accents though we speak like American, Australian, Scottish they have vital role in soft skills communication you know Mohammad that is a very interesting very interesting question perhaps ten years before I may have said yes they do today I would say that you should be you should have an English which is understood properly by both the Americans and the British or rather in the global world okay yes if you are working for an American organization and if you have studied in an American institute that would be natural to you we Indians usually follow the British kind, British accent of English but believe me as I traveled all along India as well as abroad I realized that English has various accent so that one point which is important is you should be understood okay so that is something yes I have other query sorry yes please go ahead sorry you were having conversations aside go ahead oh I have another query what are the main attributes for effective communication aha what are the main attributes for effective communication did you go through the slides Mohammad sorry mom did you go through the slides yes mom I have the PowerPoint presentation so what was your take on that sorry mom what could you gather for effective communication what do you think now when we talk about effective communication clarity is the first thing that should come to your mind yeah you should be clearly understood post clarity I would say focus on correctness yes what you are saying should be correct otherwise it would be it would be other people would come forward to challenge that so go by and then there are 7 C's of communication courteousness when you are talking if you are courteous if you are correct if you are clear things would normally work for you so for verbal communication be it for verbal communication be it for non-verbal communication sorry written communication it could matter a lot okay you should be accurate you should be to the point and you should be correct accuracy, privacy as well as correctness okay and once this is reinforced with body language the perfect eye contact your gestures now when we talk about gestures that welcoming gesture that makes communication more effective now we are not when we talk about effective communication it is also about authority okay so when we talk about authority let us not be aggressive in our tone let us be assertive in our tone and there is this thin line which divides assertiveness from aggressiveness okay Mohammed that's enough that's it thank you very much do post it on the chat session thank you so much have a great day so do you, I would want these lovely girls to say something I'm sorry I would want these lovely girls to say something about the course how they feel about the course somebody sorry it's a very you know like it's an advanced course I have got ma'am though we are from a small school small college we don't get that much of advanced skills so I think this course is very much useful for us to enhance our skills to develop ourselves to develop what we are so I think it's a useful one and I loved it thank you so much thank you we are there for you all the time any question that you may have for the chat session and those definitely would be answered have a great day Mohammed and thank you so much and Geetanjali have a wonderful time thank you well let's take one more question then we will go Anjuman college is the video working now do you have any query okay then what are the greatest challenge of both communication what is greatest challenge of both communication I ask you what is the greatest challenge you faced when you picked up that mic to ask this question did you have what are the good challenge did you face any challenge when you picked up that mic to ask this question yes ma'am challenge normally that step which we should take you know we just have to move one step forward and talk to people it is just that gap which needs to be taken care of if you want to say something if you have an idea within you right to bring it on the tip of your lips the fear allowed is the greatest challenge that we face so what we need to do is because we feel that we may fail that fear of failure is the greatest challenge which anybody faces in the area of communication the fear of being reprimanded the fear of being bullied the fear of failing believe me students there is no such fear each one of us in this world is facing if there is that fear each one of us in this world is facing that fear and unless and until we decide to do away with it we cannot win it is we who can fight that fear it is we who have to take up that challenge and it is we who have to tell ourselves that we will succeed come what may and for that you need to come it to practice you need to come it to knowledge you need to come it to massing content and learning from your people from your peer group and everything friends it's been lovely interacting with you I hope I have answered your question dear have I answered your question I think there is some I think there is some I hope her question was was answered so on that note and with and with the expectation that you would all challenge yourself meet up with your fears and tell them goodbye I bid you goodbye for now we shall meet again thank you very much go enjoy that lovely cup of tea bye bye we will be back at 11.30 after that tea we will be back we will resume this session at 11.30 thank you very much for being with me