 This study examined the experiences of parents participating in a tele-rehabilitation program in India. Parents reported both barriers and facilitators associated with the program, including difficulties related to family and support, time, parent and caretaker, and child and place of living. Additionally, parents reported facilitators such as accessibility to professional services, provision of resources and parental empowerment. These findings align with the international classification of functioning, children and youth, ICFCY, which emphasises the importance of parent-centred rehabilitative services. This article was authored by Jannet Phillip, Jamil Rizwana Hussandeen, Namita Jakob and others.