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Usability in the Contact Center

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Published on Nov 15, 2012

User Centric is now a part of GfK! Read about our call center solutions at http://www.gfk.com/solutions/ux/Pages....

We will discuss how to measure and improve long-term user performance in contact centers, best practices in designing contact center UIs, and key considerations when launching new contact center applications. This presentation is for anyone who works with high-volume contact centers and organizations with substantial back office transaction processing.

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