 I'm Arlene Adams. I own Wagmans Dogs Holiday Retreat, and I am a professional groomer. Every day is different, and it's just dealing with customers' expectations, the different dogs that we come in, the different conditions that the dogs are in. Our main goal is just sending home happy, clean, healthy dog. Each dog is different depending on the breed. You will have to have a look at the dog's skin, and you'll also have to look at the dog's condition of the coach. That's the first step you need to do. You have to also have a look at the history of the dog. Once you've cleared those basic things out, then you choose the different products that you're going to use. Sometimes you're brushing them beforehand, sometimes you're brushing them in the bath. Basically you get the dogs clean, and then we then groom them. So trimming nails, trimming the hair underneath your pads, cleaning ears out, any eyes that need to be wiped or dirt that builds up around the dog's eyes, any knots that need to be removed, and then the final task is actually making them look nice and pretty with scissors and clippers. Dogs behaviour is really important. You need to pick up when the dog is stressed, you need to pick up when the dog is happy, if you're a bit nervous, and you need to be able to then cope with those different behaviours that the dogs are showing you. Love dogs. Love working with happy dogs and sending them home looking gorgeous. You're always learning. I'm learning something every day.