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Uploaded on Apr 11, 2011
Kailash Attal, General Manager and Global Practice Head for Managed Services at UST Global, discusses his team's Outcome-based Managed Services engagement model. By making the service provider accountable for a defined scope of work at a fixed cost, this new model shifts risk from the client and allows their IT organizations to focus on business initiatives and growth. (Created on April 11, 2011 using FlipShare).