 Hey guys, welcome back Today, I'm actually out in Toronto, which is why I'm in this car currently my grandma is having her 80th birthday party It's a surprise, but we have a lot of fun things going on for her right now She's actually out in a nail salon getting a pedicure done, which is something I did not want to do Because my nails are just perfect Who knew I want to talk about something really fun though, and that's the stub hub upgrade policy Now many other resale websites also have their own upgrade policy But we're just gonna focus on stub hubs because it is kind of like the standard baseline many others also have the same policy So it's kind of what we're gonna use as our discussion point today. Well, let's dive into it now very simply if you buy ticket on stub hub You're basically gonna get what is listed there, but if they're gonna be upgraded It's gonna end up being in that same section within five rows better So if you're in row 15, you could end up all the way in row 11 If that's what the ticket seller is actually gonna be filled for your tickets with it's just kind of a Standard upgrade policy for stub hub reason behind it is two-fold one is sometimes sellers will just inadvertently put the wrong row because they are just Crazy who knows it happens sometimes. I've done it before everyone's kind of done it I'm sure maybe everybody some people some people are perfect some people are just so perfect Anyway, I've made that mistake before so in if that happens to you not a big deal you can always upgrade within five rows better and It also sometimes is done for people who are trying to mask their actual role in their seats Reason behind that is sometimes some venues or events They don't actually they're very serious in terms of canceling orders If they find them being resold and so what someone will do is, you know, they'll push their tickets up about five rows higher Just to protect where their actual seats are so that when they're delivered the person who's buying the tickets We'll get the proper seats again As long as it's within five rows better than what is actually being listed and sold on stub hub Now it should be noted that this policy is not the case for every type of event Specifically with horse racing and auto racing the upgrade policy works in reverse So if you're bought a ticket in row 10 the upgrade policy will work if you're going up So if you if you bought tickets that were row 11 and they're fulfilled in row 15 That's considered an upgrade sounds a bit counterintuitive when you think about it But it actually kind of makes sense because what's happening is you're gonna get a better vantage point of what's actually happening at that event If you ever look at what's you know ticket prices for the Kentucky Derby are going for take a look in just a different maps You'll see that the higher you go the better vantage view you have and that's we're kind of all those You know millionaire row clubs and all the other fancy rich people with all their big massive hats That's where they're all sitting and so that's kind of how the policy works again horse racing and auto racing Higher row you go better seats you get within five rows no big deal now. Let's get into a few more things football concerts and So with football and concerts you cannot be upgraded into a row that is within the first 10 rows of the event Why is that hey good question? Hey reason behind that is because The vantage view just sucks in the first 10 rows So with football specifically if you're within the first 10 rows the problem You'll run into if you're in like kind of a lower bowl the problem is that you're just too low You can't see over the players heads. There's a lot of things in your way There might be cameras in your way It's just it can be a problem and then what happens is you just don't get a good view and so what they what saw how The preventing is from people going from you know row 12 and then try and push them into row 9 You know they don't want people to have that bad view You really want to be you know middle upper kind of sections in the lower bowl football So they are preventing people from getting that upgrade done same thing with concerts Yes, the experience can be a lot better a lot more fun if you're moved into that first 10 row area But your actual view is not gonna be as good because the stage is raised You might be too low your eye level will be at the stage level and then you're just looking up Not I do so stuff up has this policy in place to prevent that from actually happening So with all that being said what is it you should do if you're buying tickets on stuff up? First thing you should do is obviously double check the order that you bought versus what you actually received If you find everything's the same except for the row if it's within five rows better than what you purchased Nothing you can do there. It means you're getting a free upgrade Congratulations, you made it if you find that the row is actually worse though. Definitely call stuff of customer support right away They're gonna work with you to make sure you get the right tickets Sometimes it could have just been an incorrectly fulfilled order now if you're more of those special circumstances where it's Moving into the first 10 rows of the actual venue then always make sure that your contacts to have right away The policy specifically states they can't sellers cannot push you into the first 10 rows If you prefer those tickets by all means you're go ahead keep them. That's fine That's what you receive But if it's not something you want then you obviously have the right to contact stuff up get them to fix it And you will be made whole now last thing I want to mention is other websites have very similar types of fan Guarantees again, make sure you read all their different policies Sometimes you won't actually see the upgrade policies online because they're specifically tailored to the seller side But if you ever do have questions or you see that tickets don't match make sure you contact the customer support team right away they'll make sure that tickets you out are the ones you're supposed to get and That makes you a winner if you get some free upgrades everyone loves free upgrades upgrade upgrade upgrade I'll take it all day Amazing amazing stuff So if you like upgrades hit that like button if you love upgrades leave me a comment And if you especially love upgrades definitely subscribe because I want to make sure that you get the best tickets possible Every single time alright so that kind of covers everything for today and see you guys next time