 Hi, my name is Mattias Olnsson. I work as a technical architect here in Superoffice. I often get a lot of questions from my customers and I need to turn those into tickets as soon as I can. So let me show you my favorite feature, how to turn those questions into a ticket. As you see, we're inside Superoffice's service now. Now I quickly want to transform the customer's question into a ticket. Here I go ahead and click New, a new quick request. You fill in the title, Problems with my laptop. Then you assign a category to the problem. Let's go to Complaints, Product Complaints, and then you choose Laptop Complaints because it's related to this. If you're unsure about who's the owner of the request, just leave it open. You can select the priority if you think it's important or not, and then you need to connect it to a contact. It was John Fisher that reported this question. And then we can add a short sentence regarding what the problem was and click OK. And that's how easy it is to turn customer questions into tickets with a new button. Hope you enjoyed it. Have a nice day.