 Hey guys, Kevin here. Today we're going to talk about how to solve the problem that your absence ink light is on or is blinking. If you're using a PC, you'll probably get this message that the ink pad is reaches end of life. Then you'll have to contact absence support. If you're using Mac, you'll probably need to install the original absence driver, not just by adding a printer from your desktop. Then you get that message. The reason that costs this is simple. Every time your printer do a self-cleaning, it's going to dump some waste ink into somewhere called the waste pad. The printer has a counter. It counts how many times you did a self-cleaning. And when you reach that maximum number, 100%, then the printer will stop working and ask you to call support. To solve this problem, you'll have two steps. First step, of course, you have to reset a counter back to zero. The second step, you either clean out the pad or install a permanent external tank to collect the waste ink. So today, the first thing I want to show you is how to reset a counter to zero. And then the second part, I'm going to show you how to install an external waste tank. Okay, step one, there are a few software that can reset a counter. However, most of them you have to turn off the anti-virus software or a Windows Defender. The reason is simple. Those anti-virus software, they're looking for a software that can reach inside your hardware that can make some change of the hardware. Of course, that's what you're going to do. So if you decided to reset your waste counter, you have to use a software that you really trust. So this is one of the programs that I trust. The website is called inkchip.net, i-n-k-c-h-i-p.net, and I'll be using it to reset my counters. The software interface is super intuitive, and the reset is really easy. Let me show you. Then we go to WIC, and before you go ahead and purchase it, it's better to test it, make sure you work on your computer. So what you do is, based on your language, I guess it's English. Just download it, just click English, and download this version. Oh, by the way, this software only works for Windows, so there's no Mac. After you download it, you can just double click and install it. If you have a problem, install or use the program, you can just go to the forum, where you see anybody else has a similar issue, or you can go to their contact and open a support ticket. Let me do their job to show you if your software is caught by the antivirus or Windows Defender. In that case, when you try to open the program, the program has been deleted. Just go find out what antivirus you have. For me, I'm just using Windows Security. So double click it, and if you have Norton or something else, it's almost the same procedure. So I go to Virus Thread Protection, and I go Proquistry, and I kind of say Thread Blocked. Looking for Thread Remove for Restored. So this is the one that I just installed, so I got it removed by this Windows Security. So Action will just allow or restore, it will put the program back. Okay, once the program, we have the program, we can just double click and open it, and see what I said is the interface is totally intuitive. So I'm going to waste ink counter. Now I can plug in the printer. After we plug in the printer, here is the refresh. You click on it, and it will show you the printer just plugged in. And then now I can read the ink counters, and see this one have 24% percent, and this counter is okay. You still have some life left. If it's more, then you can reset it. This printer seems okay to go ahead and purchase the key. And also you can go to their website, and it gives you a list of compatible printers. So now it's time to get the key. So you can click on Reset Waste Counters now, and put your key in. It's going to be a really long string, you can just copy and paste. After you click OK, I'll ask you to restart the computer. And after you've restarted, you can check the counter, and make sure it's zero. Okay, the counter is reset to zero. Now it's the second part that we have to do something physical. Okay, what you need is a screwdriver, Phillips number two screwdriver. I'll use this Eco-Tank 2720S example. So for this one, the waste tank can be removed with one screw in the back. Now you can just use your finger, and there's a pocket, and remove this cover. And now you can see there's another screw here. If you remove it, now you can slide out your waste pad. You can see this is 24% full when we reset it. Some people, they take those pad out, put it inside the panty hose, and throw it in the dishwasher, wash it, and then just dry it, and put it back. That works. A couple of times, your sponge will look this as it's not as absorbent as before. So what you can do is you can go to eBay or Amazon. There should be somebody sell those kind of sponges, and then you can cut it into shape. We got some leftovers, those same kind of sponges. So if you want to buy those, it's available at our website. Oh, somebody mentioned our website. So if you go to bchtechnographies.com, go to accessories, and go to waste tank. Okay, there are a couple things. You can buy as a kit, or you can buy them individually. Because some stuff, just household stuff, you might already have it. For example, the bottle, it's just a generic bottle. And what's special is this dual connector. Also, you'll need one of these tubes. There's a smaller tube, 22.5mm, and there's a 4mm larger tube. And you need some kind of velcro or something. So that's all you need. Four things. Tube, connector, bottle, and velcro. Okay, like I started, we need to remove two screws. This screw here, this screw here, and then we can lift up the scanner. Now the scanner can lift up. So slowly lift it up. If you lift it up too high, you're going to pull those two cables out of the motherboard. To put them back, it's not hard, but we don't have to do it if we don't have to. I'll put a box here to keep the scanner unit open. Now we can take out the conversion kit. For the connector, if I get it close, you can see it has two sections. So this one is going to connect to a smaller tube. And then this one can connect to a bigger, this section can connect to a bigger tube. So it can be connected to both small and a bigger tube. And for the tube, you get two choices. And a smaller tube is exactly the same diameter as your Epson original OEM tube. The larger tube is a lot larger than the smaller tube. And when you want to use a larger tube, you have plenty of openings. So I want the bigger tube is less expensive than the smaller tube. So if you have a bigger opening here, you can choose a larger tube. For this demo, I'm going to just use a smaller tube. And then what you need is something to catch the ink when the ink comes out. For this one, I'll just use this bottle. You don't want to knock this bottle over. So you can get something like a velcro to stabilize it. So you can see this is the Epson cleaning pump right down there. And then it pump out the waste ink. Waste ink goes into the waste pad from here. So we can just pull out the waste tube. So now we use this connector and insert it into Epson's waste tube. So you can either connect to a smaller tube or larger tube. In this case, I want to use the same hole as Epson. So I'm going to put in the smaller tube. If you don't want to keep this open, you can just drill a hole through the cover. And now we put this screw back. And you can decide where to put this tank. Now we can do a self-cleaning and see if it works. Okay, not bad. If you worry about this tube is too high, maybe just put this bottle underneath somewhere. I hope you enjoyed this video. Visit us at www.bchtechnologies.com for locally at Greensboro, North Carolina. Cheers!