 Photon University is not exactly a university as the educational university. Photon University, this is very specific to Photon Interactive, built for Photon's internal training requirements. I am Giridhi, I take care of the learning management system of Photon. Photon is an omnichannel service provider, basically into IT services for all devices. The goal of Photon right now with respect to learning is to increase the knowledge capital of the existing user base. To increase the knowledge capital would also mean to record the learning data and also in other words to capture the learning data. It also need to develop a lot of content. Only with a lot of content we'll be able to, within the LMS and only then we'll be able to capture the learning data. Thereby we will have a clear understanding of what our knowledge base is for the organization. Most small and medium enterprises will have a similar scenario where the knowledge capital or the repository of knowledge of its employees or resources is not exactly captured. Unless it is there in a system like in LMS, it is not possible to capture it exactly to the rate. Only when there is an assessment or content that is there and there are some courses available upon completion, the organization will be able to know that these are the set of skill sets at least at the level of learning the employees have which can be utilized later. This is a very typical problem or a challenge that we have from even from the education institution side we just discussed. It's creating a content is quality content is always a trouble. It involves a lot of things. In the traditional method of content development in an online environment you'll have to go through a lot of sequential steps. You'll have to collect the data and you'll have to speak to the SME and put it in the right sequences storyboard it illustrated if it requires you'll have to go through the creation of audio, video, editing, audio editing and a lot of that. Only then you'll be able to create a quality content which can be produced in the course. To all of this you need the SME's time and a good amount of SME's time but in all practicality to have an SME's time in a set of like hours and most SME small, medium enterprises it's really hard to do that and we get little to no time of the SME's and it's really hard to create a content that addresses the learning requirement and it's even more hard to produce a learning content on time as it is required to meet the learning requirement. It's really hard. Hence the solution is switched from content creation to content moderation and curation. Instead of creating the content right now as in usually as a training team we go to the SME's and we ask for the subject information they provide us the information then we restructure it, write the objectives and go on with the creation of the content and in fast-paced agile and learning requirements such as photons requirement is as such it's by the time we create and complete the course that requirement is already over. So as a solution we are rather than focusing on creating the content we empower the SME's to create the content themselves. It is that I've been also stuck in this section for a long time as the doctor explained we'll have to create quality content the video should be really good the quality should be really good only then the users will give any attention if at all but it's not exactly that is also my understanding as long as the content is structured right it doesn't have to be really good in terms of graphics it's still fine, it works if the content has its structure right tell them what you tell them tell them and tell them what you told them if it isn't the right sequence these basic things are in place the users will still be able to make use of it and they are making use of it now always a high rich graphic design graphic rich content is always not required it is still okay even if there is not much content to it as in the graphics is there before we switch to this methodology we developed probably just 5 courses in 3 years 5 technical courses in an online environment these are the only 5 courses we were able to create in 3 years of time which we were able to make use of everything else are many a number of attempts it fell flat because most often we were not able to meet it create the learning materials itself and most often even before we could reach the complete the learning material the need is already passed most of the users who needed that learning material has already acquired that information from some other way and it's always in vain but after we switched to this method we were able to create 60 courses in a span of just 2 months so this helped us a lot what influence the changes we absence of rigid and formal structure of course format and choice of delivery methods content aggregation was accepted so as I said if there is a content that is available on YouTube or any other channel from LinkedIn to any other places we readily accepted with the citation and we also credited the authors who were even if it is not creation if they had just curated the content or just collected it it was still accepted and we gave credits to the author for doing the same so this is how it's exactly worked out little bits of pieces of content doesn't matter if it has to be an exhaustive course even if it is part of a course it still is accepted as it is it could be in the form of a self shot video a podcast, a word document or even in our case a directly a code sample it doesn't matter as long as the content is usable it will accept it so this way we will be able to make instead of in a place where the creation of content takes a lot of time and always goes out of even before the learning time is required we were not able to meet that now we are able to do that by taking the content directly from the SMEs in their preferable formats and we make use we connect this individual learning content with the help of the competence framework so let's say a user creates a learning content for some security-related course and it does not have to be completely available all the content is not required to be completely available part of the content even if it's there it still is fine we will be able to make sense of it by mapping it to the competence framework so little bit of each of this content we receive from so many different sources from so many different SMEs we will put it together in this framework and we will be able to make sense of it the competence framework will act as a guide and will engage the users and the training team it will be for the training team it will be the place where for the list of competence is listed we will know exactly for what competencies the content is available and for what other competencies the data is not available and to focus on that area for SMEs it gives an incentive for them to start working on areas if they have already information if they are the experts they will be able to come and provide information in that area for users they have the content and they will be able to make use of the content that is already available within our LMS which turn it records into our system as a competency that they have also acquired at least at the learning level so from the competency level that is acquired from the system as the user clears each of the assessment as per the learning materials our PMO team can make use of it which otherwise may not be possible because learning data earlier is not exactly captured it is not up to date in this method it will be up to date any new technology or skill that a user may have learned the PMO team will have the up to date information as to at least at learning level what is the stamp and based on that they will be able to assign it to projects with the appropriate skills for example blockchain is something that is really new and not many resources have that skill but if some user had already created that already knows that technology and that SME created some part of it lectures, videos, podcasts and it's there as a content and some more users made use of it and that sets as a base so with little effort from the training team and from no content to some content and the knowledge base is also increased so that is how the shift from content creation to content moderation and then setting up the competency pool and to the PMO and making use of that collective learning exercise into making it use becomes useful these are some of the key metrics that we focus on the total number of courses completed by users average time spent these are metrics that we collect we build this custom tool a plugin which collects this information for us for us to focus to start with and this metrics on how we calculate these numbers will differ as the system matures the challenges that we have currently is that the competencies are not or it's currently tied directly to the course this works perfectly well in educational institution setup because for the competencies for a course when it is listed it would also always have related content to that competence that is listed here but in setups such as our organization it's not always that the content will be available even though the competency is required at least at a learning level the content is not readily available as a course so there is an option there is definitely an option in the model to attach an evidence an external evidence setting that I have competency for iOS development or iOS security but when a user submits that any reviewer anyone, any person who has a competency review access will receive it the problem here right now is there are many departments from front end to back end and many technologies JavaScript to database .NET and a lot more various on that so irrespective of the department right now anyone who submits an evidence stating that I have iOS application security competency everyone with that review access or that role will receive that notification and that looks very cumbersome and also the learning plan mapping also doesn't look very promising looking at this scenario so this is an area that we are working on currently and hope we also find some answers from other users and also from the core team if there is a possibility where we can assign competency review to a very particular SME or a person who can give the authentication yes this person is competent or not to be able to do that and we have customized our foreign university and this is based on model and these are some of the screens we also build a custom mandatory plugin I'm not sure if it's very clear okay there is four days left around this area so that would be like it can be set at course level and also it can be customized to in a way where number of based on the very specific list of users the course due date can be extended or retrieved that is possible and we also have gamified the system there is definitely a point system for every action almost for logging into a system to enrolling to a course to completing an assessment to completing a course every action is monitored and those actions are awarded in the form of points and there is a lead report where the user can the user is listed in the ascending order and the details of the points are also listed here and with the along with the points the user achieve those points number of courses the users are completed points received and badges, certificates and competencies all of it is listed there and this is this is the course catalogue page is also very customized and we also have something very different here it has two types there is small bytes technically speaking in modal everything is a course small bytes is also a course course is just a course the reason why we have separated this both is that as said before we accept content in very little bits of pieces also which is not enough to form as a entire course for example an IOS application security course there will be a lot of aspects of it it may need about 50 different topics to be covered and a user can provide only two or three of those content we still accept that and give a heading to that and we create a course with that information and that will be a small byte as in user can check into that course and just read that information when we have enough information out of the small bytes we will convert that into a formal course with the proper structure with assessment and everything probably a certification and setting the right parameters and completion criteria everything will be set the quick bytes that's sorry the small bytes is just reading material every bit of information will be just there so this is how we also we instead of waiting for to create a really good content and never have been actually to achieve it the content is definitely there and from there we grow on from small bytes to a course a full-fledged course this is a enrollment page customized and this is the actual course page a forum learning activities quizzes this is the custom dashboard that we are talking about they are 5k matrixes and and also one of the problems that we face is that even before we start with the content and from rightly from many of the presenters who also it is hard to to get the users to the learning portal the usability is very low it's not probably the issue of content it's not only the issue of content at least many users refrain from or decide to use the content or not even before they log into the portal and an active and effective PR is required to get the users user system it is a major mindset for the users and how they view the portal as if the portal is cool enough to use they'll definitely make use of it and more than whatever the customization we do irrespective of the good looking the UI is it mostly comes the most important part is how we set the image of the portal as that along with the ecosystem of it the SMEs should have a way for them to benefit there should be a system where the SMEs for putting in the effort should have some benefit out of it for the learners they should have some benefit out of it yes definitely they have it's a given but it has to be explicit and marketable only when we market it right we'll be able to get the right expected output even before we start working on the customization thank you