 Greetings! It is a true pleasure for me to virtually welcome all of you to the SAVI UX Summit 2019, this time in Bangkok, Thailand. I believe this summit provides a very unique opportunity for people to learn about the value of user experience and also very importantly to network with each other and exchange ideas. As Taiwan's digital minister, one of my missions is youth engagement, empowering our cabinet-level reverse mentors such as Aldrich Huang and a senior leadership to come together to bring intergenerational solidarity into the core of Taiwan's public administration. And thanks to Aldrich's input, Taiwan's pioneering public sector innovators are now thoroughly aware of the importance of user experience, which in my language is about human experience. There are lots of lessons that can be drawn from our government's initiatives in open, citizen-centric and collaborative governance. Here's just one example to show how our government can co-create public service with insights from citizens. In May 2017, an e-petition circulated that said a tax filing system is explosively difficult to use for Mac and Linux users. We responded by saying everybody who complained automatically gets an invitation to our collaboration meetings in the Financial Information Center. And after several workshops, we co-created the tax filing system of 2018 with a satisfaction rate of 96%. And this year, rolling it out to Windows users also at 98%. We have summarized this experience in the government digital service guidelines to guide all ministries and municipalities to redesign services across the board. As said to May, the work of a policymaker is very similar to that of poets, where it is a poet's job to attempt to express the truth of experience through writing. The policymaker used language of code to enact the public will, turning a mass of ideas and wishes into reality and a better experience. And so I'm very pleased to be invited to deliver this short remark at the SAVI UX Summit 2019, featuring leading innovators in Asia and keynotes from world-class speakers with a global audience across 20 countries. I sincerely hope you will enjoy the event and a memorable time visiting Bangkok. Prepare yourself to be excited and inspired. Thank you.