 While we wait for Retu to join, let me quickly introduce Mr. Girish Matrabhuta once again. Mr. Girish is the chief executive officer of Freshworks and serves on his board of director. He founded Freshworks, then Freshdesk in October 2010 with his partner Shanmugan Krishnamurthy. Girish has earned his MBA in marketing from the University of Madras and his B from Shanmugan Arts, Science, Technology and Research Academy. Before founding Freshworks, Girish was a VP of Product Management at the Managed Engine Division of Zoho Corporation. He has joined Zoho Corporation then at Winsnet in 2001 as a pre-sales engineer. Girish has been building on Pramai's helpdesk system since 2004. A very warm welcome to you sir and I'd like to hand over the stage to you now. Thank you. Thank you Pratima and hello everyone. So let me quickly go ahead and share my screen. So good morning everyone to all of you in India. I'm coming in live from San Francisco, California and my name is Girish Matrabhuta. I'm employee number one at Freshworks. Quickly Freshworks is a next generation CRM and customer engagement software company and our vision is to enable every business to get and keep their customers for life. I hope all of you are safe during these COVID times and I hope your families are also safe. So COVID has changed our life so much and the nature of work so much that I'm here today to talk about the future of work. So when we think about the future of work in a post COVID world, there are many dimensions to that future. We can think about workplace safety, we can think about workforce or employee safety, we can think about transportation and return to office and so on. But for today I'm going to talk about the future of work from a technology standpoint, specifically what does it mean for SaaS technologies and which areas will see adoption. So what are the trends that are driving these changes? Some of these trends we all know but which technologies are going to benefit from that. So I'll keep it short and I will have probably another 14 minutes to go through this. So we all know this, right? So work from home is the new normal and we don't even know till how long and every company that had or did not have a work from home policy will now have to have a work from home policy, right? Now what does this trend change? And this is massive, right? For like, how do you work for me? I think it's going to move from work from home to work from anywhere. Once the travel restrictions are lifted, people are going to want to go away to some place and then work, right? Now what does this mean for businesses? How do you enable a work from anywhere employee, right? And so this is where businesses have to ensure that we truly have a digital workplace where employees get everything that they need from the company at the click of a button, right? Or at their fingertips from a browser. So whether it's a self-service portal or it's an employee engagement bot, the employee now does not have to go to different teams and departments, right? So whether it's HR or IT or finance, all the support organizations have to come together seamlessly in a digital fashion, where the employee, whether they need an IT equipment or they need a payroll, a pay stub, or they have a finance query or an expense report that they need submitted, they have a question. Everything should be, they should be able to access completely digitally, not to mention all the communication and collaboration needs, right? We all know that let's go to a meeting will soon be replaced by Let's Zoom and content, like how do you create and make all those content available to employees? So the digital workplace is a huge domain which encompasses communication, collaboration, content, and employee self-service. All of that will have to accelerate now and today employees will need it. Companies that have not invested in those areas should bring it quickly. They've not already done that. So and then when you think about it, even in the pre-COVID era, workflow and collaboration was broken, right? When we had our content in a different place or we had our system of record, which is whether it's a CRM or a customer support solution, whatever is the core context. So that was separate. And then we use collaboration tools like Google Hangouts or let's say today we have Slack and Microsoft Teams. So the content and the collaboration tools or the workflow tools and the collaboration tools that are not talking to each other, even in a pre-COVID era. And today with remote work becoming the norm, it's completely broken. And that needs to be fixed at a really fast pace, right? So businesses have to bring together context and collaboration. So now this could mean like how do you integrate your Slack or Teams with all the other workflow systems that you have, or it could be moving to completely new tools like Notion or Figma, where collaboration is built in as a feature like today's project management tools or design tools are all bringing collaboration as a feature. So whichever way we go, whether it's the Slack Teams way or a completely new software, there is an important need to bring context and collaboration together because of people not being close to each other, not being able to speak to each other. So I think that's a very big trend that will become more and more important as we move forward. When you think about the customer, right? So shopping has moved online, even if for physical retail, right? So if you're in retail, we have all been talking about Omni-Channel, right? So, okay, every an e-commerce company, many e-commerce companies like LensCard or Caratlane, they are actually opening physical stores. And many physical stores want to sell online, right? But today, the meaning of Omni-Channel is how do you have the same inventory but sell digitally, sell through stores, sell through WhatsApp or Facebook Messenger and so on. So I think shopping has already moved online for any retailer today. Like even, at least they have to take phone orders and do curbside delivery. Every retailer has to today for offer some kind of delivery solution. So the world changed even, it is almost, we can say that businesses are being dragged to move to this new Omni-Channel mode, right? And when you want to service this customer, so how do you quickly move from a single channel to Omni-Channel? I think we are now leapfrogging the traditional journey of how US companies moved from single channel to multi-channel to cross channel and then finally Omni-Channel. I think Indian businesses can actually leapfrog this moment and directly go to an Omni-Channel solution, right? Where you can sell your products in physical stores or through email or phone or through a digital, through a Shopify e-commerce store. But more importantly, when you have this Omni-Channel customer, how do you actually take care of this customer? This is an important aspect, the CRM of the future. So businesses will need a CRM system that can deliver on the promise of customer 360. And this is something that the industry is moving. And pretty soon, all businesses will start demanding the ability to track every aspect of the customer conversation or the order or the events and activities that the customers perform on the website. So there has to be full visibility of the customers. So this is something that's going to get accelerated as we see life after COVID. I think businesses will want a customer 360 solution soon. So marketing, right? Like I would say in Freshworks, we have a digital marketing team. We had a digital marketing team and we have a field marketing team. The digital marketing team was spending on Google AdWords and other online campaigns and trying to bring traffic to the website. Whereas our field marketing teams were actually doing events globally, physical events, conferences, user conference and so on. But today, our field marketing team is running almost 20 webinars virtually every month, right? Like a conference that we are similar to what Entrepreneur Magazine is doing right now. So all conferences have become virtual, right? So field marketing has now become digital marketing. So every business today, you cannot be waiting for business to resume. You have to go out and engage customers through online events. So do you have the right software that helps you conduct those virtual events? And it's not just about conference software. So today, our field marketing teams are almost producing Netflix like content like customer interviews, which are deep and making it like a movie and releasing it because today, everybody is doing virtual events, right? So you have to provide original content that is rich and in order to engage deeply with customers. So the world of marketing as we know it can change forever because once these field marketers taste success with digital, they're going to actually realize how much more efficient this is, how much more cost like economical this is and maybe this is going to stay like so field marketing is also digital now. So if you look at salespeople, right? So we all know that there are inside salespeople who sell from a telephone like sitting in an office and do zoom calls and sell like we have an SMB sales team like that at Freshworks. And then there are enterprise sales people who are there in the field meeting customers face to face. But imagine this, right? Today, every enterprise sales person is now an inside sales person, right? They have to learn how to sell through phone calls and zoom demos and so on. And all the golf courses and golf tournaments have now gone virtual, right? So you have to try to sell virtually. I was actually invited for a virtual wine tasting event by SAP. So I think large enterprises are now figuring out how to change enterprise sales into a virtual motion, right? So it's hard. And but as a business, if you have enterprise sales people, you have to be thinking, hey, how can I retrain my sales folks? Like, do I have the right sales enablement platform? So do I like if we see opportunity in certain segments, how do I quickly train my entire Salesforce? So at Freshworks, we trained almost we have more than 1000 people in our sales and pre sales teams. So we have to quickly retrain them to kind of go after the omnichannel customer engagement opportunity, right? So so you need to make investments in those areas. So that is an area which is going to grow even further. And then if you think about deals, right? Today, one of the areas that is slowly gaining mass adoption is a very niche area, right? So it used to be something that many businesses have many still don't have a full fledged document or it's called a system of agreement, right? The entire workflow around contract management and city signatures. So I think that's getting accelerated as we speak. So businesses are quickly moving on to this and all deals are now being closed virtually. So the system of agreement is going to see a huge adoption wave. If you have not, I think it's time to quickly put in place a solution to manage the entire workflow of signatures and contracts. So I think that's predominantly what I have wanted to share in terms of what technology areas we are seeing adoption and I think Microsoft CEO Satya Nadella captured it beautifully. So he was speaking, I think a few weeks ago, when he said as COVID-19 impacts our work and our life, we have already seen two years worth of digital transformation in two months, right? So that is what is happening in the world right now. So if you want to look at it as a positive, if you're in SaaS, if you're in technology, so I think what we are seeing is an acceleration, right? So the employees being at home, customers not being in the store is accelerating the demand for businesses to transform themselves digitally, whether it's sales or marketing or employee engagement. So every aspect of the business is going through digital transformation. And we are moving towards a world where we will see more and more faster adoption of SaaS as well as digital transformation technologies. So with that, I would like to just say thank you for the opportunity and have a great conference.