 Good morning and welcome to this week's edition of Encompass Live. I am your host, Krista Burns, here at the Nebraska Library Commission. Encompass Live is the Commission's weekly online event. We're a webinar, we're a webcast, we're an online show. There's all sorts of words for what we do. Mostly good, I hope. But whatever you want to call us, we're here live online every Wednesday morning at 10 am central time. And if you're unable to join us on Wednesdays, that's fine. We do record the show every week and we post recordings to our website. And I'll show you that at the end of today's show. I'll show you where you can get all of our recordings. We put up the recording, we put up any presentations or documents or handouts any presenters have, and any links to any websites they might mention are all collected and posted there as well. So you can have all of your, everything later. So as we're going through this, we do see there's websites or URLs or links or something. Don't try and scribble them all down while we're doing the show. You'll have access to these slides and then those links directly anyways at the end. We do a mixture of things here on Encompass Live, presentations, book reviews, mini training sessions, demos. Basically our only criteria is something library related. So if it's happening in libraries or having to do with libraries, we'll have it on the show. We have Nebraska Library Commission staff that come on and do, oh, I should say the show is also free and open both the live show and the recordings to anyone. It's just all right there publicly on our website. So if you know someone who might be interested in this topic, colleague, friend, whoever, go ahead and share the information with them. They can watch it and see the recording as well later. We sometimes have Nebraska Library Commission staff do presentations for things that we're doing through the Library Commission, but we also bring in guest speakers. And that's what we have this morning. To my left here, we have Catherine Kelly and Katie Merthiff. They're from just up the street from us, just a few blocks away. Yeah, Lincoln City Libraries here in Lincoln, Nebraska. And they're going to talk about this video, I don't know if you call it a series set of videos. Yes, that they've created for new immigrant populations, people coming into the city. So I'm just going to hand it over to you guys, take it away and tell us about what you did. Great, thanks, Krista. You want to move this over to get the mouse better or you can use the keyboard. I will fumble through what we were okay. My name is Catherine Kelly, and as Krista said, both Katie and I are librarians. And for Lincoln City Libraries, we work at the Bennett Martin Public Library branch, which is downtown, just a block or two away. And today, we're happy to share with you a presentation that we did for the Nebraska Library Association Conference in October of last year based on a project that Katie and I were involved with that spanned a couple of years. Our presentation is Welcome the World to Your Library, creating a multilingual library introduction video. And it is about the process that we went through and experienced creating an audio visual component that would help new users for our libraries understand the process of not only what the library offers them, you know, in the way of services and resources, but also information on getting a library card and some of the responsibilities that go hand in hand with being a library user. The Welcome key is under this matte image is supposed to represent, and I think it does. The fact that libraries are often the first place that new community users, whether they're refugees or immigrants or even just new people to your community, one of the first places that they stop to get information about their community. So, we felt that finding a way to welcome these users and giving them the key to access all the materials and resources that we have was really an essential thing. I may have to click. And I may have to click. There we go. Okay, so, all right. A little bit of background about our library system, Lincoln City Libraries. We are located in an urban in the second largest city in the state of Nebraska. We have eight library locations, the downtown main library, central library, which is Bennett Martin Public Library. And then we also have scattered strategically around the community other branch locations. So, there are eight physical library locations plus a bookmobile, the lead bookmobile. We have approximately 60 full-time staff, 44 part-time staff, and at our last count, over a thousand volunteers that assist us in our library. Community information. In Lincoln, the 2014 population estimate was 272,996. It's growing every year. So, I'm sure it's exceeded that definitely by now. And if we look at our surrounding county, Lancaster County, which our library system also serves, that total is over 300,000 population. Lincoln has been a refugee resettlement community since 1983. So, we have a history of serving people that are coming to our country as refugees and immigrants. The languages other than English, which are used in homes, and this is based on information from the census, is over 11%. So, over 11% of our population, a language other than English, is their primary language used in homes. And we're also fortunate in that residents who are new language learners, learning English, do have a great network of organizations in our community that have been developed over the years that help to serve them. I'd also add that University of Nebraska-Lincoln is in our city, and we have a lot of people who are students or educators from around the world that also speak other languages and that do use our libraries. So, our project need, because we identified that libraries very often are one of the first institutions that immigrants turn to for help in learning English. We really recognize that in our experience working in our libraries. We also know that many immigrants are unfamiliar with how to use a public library. In many cultures and other countries, public libraries don't exist. So, this is not a concept that they understand and don't understand what kind of things we can offer them, as well as what the responsibilities are using a public library. And we also knew that new customers, I mean, and this is true for any customer, whether English is their first language or not, they really need a clear demonstration on how do you get a library card, what's required, and what resources would be available. The way that we currently operate in our systems is it's a one-on-one. When a customer approaches a staff member, we explain how to get a library card, what that entails, fines, due dates, try to mention the resources. But, you know, that's a difficult to do. It's great having that one-on-one connection with new customers, but it can also be difficult to really get the full scope of everything that might be useful for them. And so, you know, we recognize that having something that people could use to get a fuller explanation, and often a fuller explanation in their own language could be a real asset. So, we learned about the American Dream Starts at Your Library Grant. This is something that started in 2007. My awareness right now is the last grant libraries were funded in 2014. So, it may be that this grant opportunity is not available any longer, but during that time period starting in 2007, there were 166 libraries in 28 different states that were funded by the American Dream Grant. The purpose of the grant is a one-time grant for up to from $5,000 to $15,000, which helps provide additional literacy services to adult English language learners and their families. So, many of the libraries have developed programs for things like collection enhancement, for tutors in their library, for citizenship classes, enhanced technology for those English language learners to use. And it's administered by the American Library Association with funding from the Dollar General Literacy Foundation. In our community, part of the requirement was that you had to have a dollar general store located in your vicinity. We had four, we have four of them in Lincoln, so that was one of the ways that we qualified for the grant. So, our project goal was to develop a video that included audio and captioning, and it would welcome new users to their public library system in their native language. We thought it would be a great way to expand on our verbal interactions with new customers and having the ability to tell them, here, if you have time, let me show you how you can watch a full video that's going to explain it to you. Clearly, you can watch it at your leisure. We also wanted to enhance part of our literacy collection. Our downtown library and some of our other branches do certainly have materials in different languages and materials that are geared specifically for ELL learners. So, part of the funding for our grant we determined would be to enhance that by purchasing some new items. Part of the great thing about working on a project like this is that it really does build on some of our existing programs and partnerships with Lincoln City Libraries for quite a while, and we've got ongoing programs with people like their Primetime program, which is a grant-funded program, bringing in weekly storytellers and facilitators for Spanish-speaking and for Native American families, and that helps build literacy. It's for children and for parents. Lincoln Literacy, which is a great organization in our community, works with our library. They have regular weekly computer classes that they facilitate using our facility, our training room. We have library computer classes helping people that need assistance learning computers, and often those are people that may be newer to our community. The Center for People in Need is another organization that serves refugees and immigrants, and we cooperate with them providing things like story times. Lincoln City Libraries is also part of the New Americans Task Force, which is a great organization in Lincoln bringing together representatives from all different organizations that serve new Americans, immigrants, and refugees. We often provide at our libraries tours for adult English language learner students, and whether those are through Southeast Community College, and folks that have just arrived and are coming with translators and have no English ability at this point, or often students from the University of Nebraska, as Katie mentioned, who do have a command, but they are here studying and enhancing their language skills. So we currently are working in many ways with partner organizations and people who are English language learners. Of course, with any grant, there is a lot of research that went into it initially. The great thing is, as librarians, we like doing that kind of research. So we did have to spend quite a bit of time looking at our community language demographics, what languages are being spoken most frequently, what are the most common languages other than English, also what do we foresee for the future as far as changes or patterns. Compiling statistics for our library system, including things like what are we already providing, how many hours and how many people are we serving through some of our similar programs through the library. Determining and documenting our current language partner organization, so who are we working with or who would we like to work with, who might be able to assist us with something like this, where we are translating and providing language services. And of course estimating our expenses and what we would contribute in the way of staff time and other funding. And also this meant that we were identifying and making contact with possible partners in our community. So some of our really key project partners in our community, Lincoln Public Schools, who had great information and data, letting us know how many children they have in their system that are currently enrolled in ELL. Lincoln Public Schools also provides great services not only for their students but for their families. So that really gave us a sense of the number of families in our community and what languages were being spoken, as well as giving us a possible resource for translators because they contract and hire translators to work with their students and families. Language Link, we were happy to discover in our community, which is an organization and their purpose is to provide written and audio translations and providing that in many different languages. So that was a really essential resource. Our library has worked often with five city TV. This is through our city department and they provide audio and video recording and editing. We worked with them for other library programs such as the AIMS reading series and when we provide Heritage Month programs, we've got one coming up this month for the Asian Pacific American Heritage Month. So they typically film events like that that are happening at the library. And also the Omaha Public Library down the road were very gracious in sharing their video project experience and budget. This was one of the ways that we first discovered that something like this could be a project. They had done back in I think 2011, I had seen a presentation where they created a video for new users and that was really pretty inspiring and seemed like something that our library system could benefit from as well. And again, they were very nice in sharing their project experience and their expenses. So that was really helpful for us. In terms of developing the script, I joined the project and we had a file on the grant information and then a deadline and that was about it. So it was a little intimidating. So like librarians, we always look for existing resources and we had two. The Greenville Library in North Carolina had put together a Welcome to Your Library video and then also the Omaha Public Library one. So I really kind of started with transcribing these videos just to get an idea of the type of information that they were including in their videos. And then our goal was to explain what a public library is and how it functions to people who might not have any understanding of this very American institution. So we needed to come up with simple definitions of library terms that many of us just take for granted. And we also kind of wanted to emphasize that our services and our resources were free for all local residents. In terms of the script, we started with reviewing the Greenville, North Carolina and the Omaha Public Library videos. So that gave us an idea of the concepts we wanted to cover. But we also wanted to emphasize our services and programs that we offered. And we needed to think long term. We wanted this video to kind of last. So we wanted to avoid any information that could be outdated. And shortly after our video was completed, our website changed. And so all of our screenshots of our audio data. And I noticed one of the other things I noticed is we talked about how you can have access to this through your computer, but smartphones were just kind of coming online. So now you can access this information through your phones, which isn't really included in our video either. But that's going to happen. The other thing we really wanted to feature was our library card. And we wanted to equate it to a passport. So that the new immigrants would see it as a way that it was something that would grant them access to our resources and our services. In terms of the video recording, who is going to participate? So we enlisted our staff, our library staff. And in the top left corner you can see Narin is one of our library services associates. She's from Bangladesh. So she had some great, I don't know what the term for it is, costumes or whatever her native dress was. So she offered to wear that for our video, which gave it a lot of color. And we also had customers, just general customers that were in our libraries. We needed to get video releases or media releases for any customers that were a part of our video. And then five city TV staff were also very gracious. And one of them even did a shot in her own home. So we were lucky to have that. But we really wanted to show some diversity of our library users. And we wanted shots to reflect our immigrants. We wanted them to see people that looked similar to them in our video so that they felt welcomed and a part of our library community. In terms of our video recording, we started filming in September of 2013. So we really wanted to kind of get all of our exterior shots done right away while we still had kind of nice weather and there was leaves on the trees and our libraries actually looked a lot better during the summer than they did during the winter. So that was really kind of important and that was one of our priorities there. Many of our scenes were shot before we opened to the public. And so the shot on the middle on the right is our computer lab. And those are all library staff that are using those. And then in terms of where we wanted to feature the best parts of our branches. So the top right image of that customer service desk says libraries in many different languages. And we thought that that would be a great shot. And like I said, with our computer lab at Bennett Martin, that was relatively new. So we wanted to grab that one. There are some screenshots. I think that the second one from the top left is a gear branch and that's probably got one of our better teen areas. So we were really trying to show off like the best parts of our library systems. And we also really wanted to show that we were a lot more than just books. That we had services and computers. Storytimes that were just a lot more available than just books on the shelf. In terms of translations and audio recording, our goal was to create an eight minute video. And we succeeded in doing that in English only. It's approximately about seven and a half minutes long. But what we ran into when we were working with our translators was that they were a lot longer in the other languages. We have Arabic, Korean, Russian, Spanish, and Vietnamese. And the average length for the other translated audio times is somewhere between 11 and 11 and a half minutes. And this is one of those things that you don't really anticipate ahead of time that it takes longer or shorter amounts of time to say the same thing in different languages. City TV was able to kind of fill in with extra shots. So if you kind of watch the different languages or the different videos in different languages, you'll kind of see some where they've had to kind of expand the videos. It's like the expanded version, right? The director's cut. That's right, the director's cut. That was not something we anticipated initially. And then in terms of translation and captioning, obviously one of the biggest problems for us is we didn't know if the translations were correct. I mean, that's kind of always a scary thing. You put it out there and you hope that it comes back because everybody... Luckily, we did have a couple of staff people. So the Spanish language version and the Russian language, we did have staff that were knowledgeable enough that they could view it and let us know that, yes, it seemed to be accurate. But it's a little bit of a leap of faith to make sure that Arabic and Korean, that the captioning and the audio are correct. You really can't edit it. Some other choices we had to make were caption colors and fonts. And you can kind of see these were some of our different choices. What we ended up going with was a yellow font and then there's kind of this little bit of a shaded background to it. We wanted to try to have it stand out a little bit in terms of captioning, but we also didn't want to block anything that was important in the video. And another thing to remember is Arabic runs from right to left. I mean, there were a lot of things that we were learning as we went through on placement to make sure that if you were doing line breaks, you know, was that correct if you had to run the captioning into two or more lines? And in your case, they're going to cover different parts of the screen depending on which language it is as well. Oh, so many things that we did not know. We're going to try to click on this link and see how this works and maybe show you an example of one or more of our videos. Let's see. So currently on our home page, there is a page that's devoted to our Welcome to Lincoln City Libraries videos. And you'll find all the different languages listed here. I'm going to click on Korean. Now, all of the videos start out with an introduction from a welcome from our director, Pat Leach. That one, we did not have audio. We decided not to have a male Arabic speaker. Sorry, this is the Arabic version speaking over her. But we do have the captioning. Books, CDs, DVDs, and magazines. But then it goes into the audio and captioning in the language. And I'm sorry, is it? Oh, down below. Oh, sorry. And as you can see, this one, the Arabic version ended up being 11 minutes long. That's me playing the helpful librarian. Oh, there's Katie. See, we were intimately involved in this project. I think everybody has to be in there. And this is where they're explaining what's required to have a library card. Photo ID is basically what we require with proof of a Lincoln or Lancaster County address. What's required to have a private library card with a library card? What's required to have a Lincoln or Lancaster County address? Yeah, okay. Oh, we can. Okay, so that's an example of the Arabic video. As I said, we also have the Korean language, which is really beautiful. Russian, Spanish, and Vietnamese. Big Vietnamese population, right? Yes, and Vietnamese, that was one of our original. The English version, which is also captioned. And actually, that gets a lot of use. We realize if you're an English language learner, having the English version with captioning can be really useful. You have some command and you're trying to enhance that. And also just for any of our customers, our English speaking customers, as I said, it's sometimes hard to get the complete scope of here's as a library customer. This is what you need to know. So this is a way for any customer that speaks English to be able, reminders of some of the things that they might not be aware of. So the English one also has been a really useful addition. But that was also something that we didn't think about initially. When we were putting things together, we knew we wanted captioning for our foreign languages, but we didn't think until the very end. Another gap, why did we not caption the English for the hearing impaired? And if you've ever relied on YouTube, because these videos are available through YouTube, and relied on their sort of automatic captioning, boy, there was a lot of incorrect, nonsensical information. It's about as 50-50 as correct as from what I've seen. That's right. So that was something that retroactively we had to go back and say, hey, you know this completed video? Can you go back and caption that for us too? That's something that we need. So as we pointed out, this video is accessible through the Lincoln City Libraries website. So if you go to linkinlibraries.org, and you can see on the lower right-hand corner, that's the top part of our new redesigned homepage. Scrolling further down, you'll see the icon, the image that you see on the upper left. Welcome to Lincoln City Libraries. And then that's the gateway clicking on that that takes you to the full page with links to all of the different videos. And again, this has been something that's really helpful in our libraries that we can walk someone over to one of our packs or tell them you can view this from home and access the videos at any point. We also had DVDs created. So Five City TV was instrumental in creating a number of DVDs, which we have available for customers to check out and borrow. We're also searching our library catalog. Welcome to Lincoln City Libraries. They can find the DVDs there. They're at all of the branches, all of the different versions, the different languages are available on the DVD. We did also have extra copies of the DVD made that we've distributed to some of our partner organizations. For example, some of those that are with the New Americans Task Force. Katie? So to promote the video, we also had a press release, and then we had a demonstration to the New Americans Task Force, and that's a collection of the local agencies that support the new immigrants to Lincoln. We have it available for the ELL and newcomer tours. Some of them start at Southeast Community College and they'll have them watch it at Southeast Community College either after or before. The tours where they actually come to the library. Lincoln Literacy, when they come to our library and they work on our computers, a lot of times they'll have the students that they're working with watch that as well. And then Community Action, which is a local agency that helps people in poverty. They have it in their waiting room. So that was a nice way to share the video as well. We'll talk a little bit just about our timeline and expenses, which, you know, with any project, you have goals, and those goals are sometimes fluctuated a little bit. So the timeline, and Katie and I were saying, boy, it's hard to believe how long ago it was when we first started working on this project that it's really been almost four years ago, although it did take up a solid, I think, two years of our working life. But in August 2012, that was when we started by putting together our grant application during the research and submitting that. And then we did learn early in 2013 in January that we were named as one of the grant recipients for the American Dream Starts at Your Library. Writing the script, that was completed in September of that year, 2013. As Katie mentioned, we started then filming during that time in the fall. And by January 2014, the translations and audio were completed. And we did use language link in the end. The link in public school translators were typically not available. So we were really glad to find language link. And we think they did a really great job. Their translators worked pretty directly with the audio recording with Five City TV. And I think that went really smoothly and well. So then in June of 2014, pretty much about a year after we really started doing the heavy work of this, the video was completed and we did release it. For our final expenses, it was $10,000 for the video and audio recording, editing, and the DVD production. So that was all working with Five City TV in their portion of that. For translation and audio narration through language link, the total cost ended up being $1,600. That was a little different than what we initially budgeted. And then for collection materials, as I mentioned earlier, we did add a DVD series for English language learners geared for specific languages. So Chinese to English, Russian to English. That cost was just over $1,700. And then $787 was used for print materials. Translating, as we knew we were going to a new library system, a new ILS. It's devoted to working for new library applications. And how much, I forget now, the grant was for how much? The grant amount or total grant amount was for, I think the total was $1,500. Boy, I know I can't believe that that amount right off hand. And that was something that, when I mentioned the translation and audio cost, that was something that we initially had budgeted and that might be something that is on the next slide. Our expense estimates initially were for translation were for $2,300. Based on talking to language link and the number of languages that we planned on doing and the cost per word per hour. Well, that ended up dropping quite a bit when they had our final script. Now, when we first started looking at this project, there were additional languages that we wanted to include. Kurdish and Newer and French that we thought about also including. And initially we cut those thinking that there was no way based on the original estimates that we would be able to. Well, again, the difference ended up between $2,300 and $1,600. So at that point, we had to just reallocate that money to collection and to print materials. So that was definitely one of the challenges was trying not to exceed the grant funds, but then finding out we ended up having a bit of a surplus. And in a perfect world, it would have been nice to be able to go back and add in some more languages. And that was one thing that we thought there's always that possibility with funding. If we see changes in the refugee community and incoming, it would be nice to be able to add new versions since we have the video. Right, that's what I was going to ask. You can at some point in the future if you just get some more money just for that. Right. I suppose the hard part is done. The video is created. That's right. You can now just add whatever you want to. And we know Five City TV is good at patting and painting too. It doesn't have to be just one aim in a video. They can work with us on that. So other challenges, proofing the audio tracks, as we said, when you don't have any knowledge of some of those languages, how do you assess and make sure that it's correct? We haven't really heard any complaints. I know Katie maybe mentioned she had one. Yeah, the very first day it was out. I had a gentleman and his wife that came into the library. And he spoke fairly good English. His wife did not really speak any. So they spoke Arabic. So I pulled it up and I was showing. I was very excited. And he asked me a question. I can't remember exactly what it was, but it was like, is there a singular or plural pronoun I think was used? And we don't have singular or plural pronouns. And I was like, well, I think it was supposed to be plural. And he was like, oh, OK. So I don't know if he just didn't want to tell me. That might not be quite right. Or what? But you know, really tell us if it's wrong. But they were very excited. I mean, his wife was really excited to be able to watch the video and kind of understand it. I don't know how new they were in the community, but she really had no English speaking skills at all. The other issue we talked about was the English captioning that initially we didn't even consider that there would be very good reasons to have the English version captioned. And luckily we were able to go back and do that. Another thing we found as we were ready to link this to our PAX in the library, our PAX typically don't have any speakers because they're in the public area. And the other thing is YouTube was blocked. And that was the main place where we had the videos posted. So that was a little bit of an issue. Like wait a minute, tech department, can you help us with this? So we have been able to, we make sure that in the pack area there is at least one that has speakers attached to it. Of course, customers can always use our computer lab where we have headphones that are available to use. And we would have headphones for customers to use as well. And our IT department found a kind of work around to make sure that if they did get blocked on YouTube that there was a separate link that would take them to a place where we had it saved. But those were a few things that, again, trying to think of all the ins and outs, sometimes you miss a couple of them. But we also had really good success stories. So our video has been watched more than a thousand times. And actually it is now up to about, this was true as of last October. I mean it's up now to about a thousand, maybe about 1400 YouTube views combined for all of the... All the different versions. It's very helpful to have. I had a woman who had come to the library who spoke very limited English. She was supposed to be working with a tutor from Lincoln Literacy. And for whatever reason the tutor wasn't there. So she had gotten kind of dropped off by her, I think it was her daughter and was expected to be picked up about an hour later. And so she's kind of in the library and she did not speak English very well. We had kind of a hard time communicating. I was able to get her a library card because we had our library cards with some of the funds that were left over. We had the applications translated into other languages. So I was able to get her a library card and then I took her back. We have kind of a study room that we have. I took her back there and I connected her to this video. And it was kind of funny to watch. I mean it comes out with Pat Leach, our library director, speaking. She's obviously speaking in English with the caption underneath. But then it switched over. And as soon as it switched over to Arabic she kind of like, you saw the slide up. And so I really felt that at least I imparted the information to her what the library is, how it works so that at least she walked away from the library with a clear understanding of how to use a card. And it makes them feel much more welcomed. I mean it's such a stressful situation going to anyone moving anywhere. And there's something in their language and like what you said with her perking up. It's like, this is me. This is me. And I think that's exactly it. I mean we want to welcome them. We want to welcome all customers to the library. But I think that's really the key word in all of this is what we recognize. You as a new member. We want you to feel like this is your library in your new community. And that's really it. When you see people light up, when you're doing a tour and it's being translated to two different groups, Korean speaking and Arabic speaking. And then you take them over and say, and now we have this. So this is something that you can view back when you return to your ELL class from home, come to our library. And you click on that and all of a sudden you recognize it in their language. I mean it really is a good feel, good moment to make them feel like, see we recognize we want you to be part of our library system. And so the Korean Society of Nebraska also posted it on their website, which was really neat to see. And the script for that is just fascinating to me. I don't know if you've ever seen the script for the Korean language. It's gorgeous and nothing that I wouldn't be able to comprehend whatsoever. And then like I said, with Lincoln Literacy does use it, the new American Task Force Agency has the video. So we had a lot of success in getting that information out to the community. Here's another good way, right? To share our success story. Yeah. So when Courtney Young, who was the ALA president, was at the NLA conference in 2014, she mentioned the American Dream Starts at Your Library program during her keynote. And so it was really great that Katie and I got to go up and say, we're one of those libraries and thank you so much for this support because it is a way that, you know... And I had my tablet with us and we pulled it right up and kind of showed her. Courtney is great. Yes. Yeah, so it was awesome. But I mean, it really... I think we see Katie and I so much in our library system, in our city. I mean, how many immigrants and new community members we have coming in. I mean, it's a daily... A daily thing where we know we have people and this is their first visit and they're very unsure. And so to find a way to impart this information, I just think it's been a really... gratifying project to work on and you can really see the impact and how it just makes things more clear for those customers. And again, there's our emails which I'm sure Krista will also have but if anyone has any questions about it, feel free to contact us. And then we also have a list of some of our different sources and the information available as well. Cool. All right, thank you. So, does anybody have any questions? Nothing got typed in just now. We have one. If you have any questions, thoughts, anything about this, type into your questions section and you'll go to Webinar Interface. Or if you want to use your microphone, say unmute me. I have a microphone. I'll ask the question that way. We can do that. Not a problem. We do have questions here from... actually from one of our staff here. Any plans to make the DVDs in other languages? So you said redoing some of the video would that be something as well? Well, the DVDs that we have right now do have separate videos with each of the languages and the captioning. So if we were to ever add additional ones, yes, we would probably reissue DVDs so that it would contain all of them on the single DVD. So just a single DVD with all the languages? It's just a single DVD, different chapters, and each chapter is for the different languages. Yeah. Now you did say, as we know from this, this project was from a few years ago and they were released in 2014. And the website changed. And the website changed. But the information about, you know, what a library does for you, that all that content is still useful. There's very few... I looked at the screenshots. There's very few screenshots, close-up screenshots of our website. I don't think there's anything that would be that. Yeah, that's what I thought, too. I was wondering, is there any plans to do an update to it? Maybe do... I mean, I know this one took a grant, but is there... I know it's only been two years since it was first released. Is there any thought that... I mean, at some point, have to. Well, here's what I was... I mean, from my perspective, again, this... when you're looking at the website, you know, from behind and it's showing it, I don't think it's anything that would be that confusing that when someone comes in and says, oh, I was expecting it to be blue and yellow and not this or that. We were very careful about things like fines, you know, not putting what the amount is for a fine. I mean, we tried not to include specific detail where we thought that could conceivably change. I mean, generally our policies... That's a good tip, yeah. But, you know, like lending periods. I mean, we have also changed recently lending periods on some of our DVDs, single-disk DVDs. Now, check out for one week instead of three weeks. You know, we try to avoid anything that might really date it or become obsolete. Exactly, make it dated, yeah. Now, I would say, for example, if we were to build a new central library downtown. If that happens in the future, that might be a good time to redo it. And, you know, if our locations change substantially. I mean, that is one thing at the end of the video. There are images and the addresses, you know, for each of our library locations. So, there are things like that that... Those would be more major changes. Those would be major... But that's a good tip that when you're making any of these kind of training things is either make it so it can be timeless. Yes. Or be aware that in a year or two you're going to have to redo it because you put that in there. Because if you're investing that amount of time and money, you want it to have legs. Yeah, to edit it and do it when it takes time. I mean, I think for Katie and myself, I mean, that was one of the biggest, like, boy, we did not know what we signed on for because to become a script writer, a casting director, you know, on location, you know, there were so many. And again, then just the concept of all these different languages. I mean, it was... That was challenging. And then the deadlines that we had from ALA sometimes would slide to... We were supposed to give us a certain information or something by a certain date, and then it would get backed up. Yeah, sometimes it wasn't us not making the deadline. I mean, again, thank you, ALA. Thank you, Dollar General Literacy Foundation. But, yeah, I mean, again, there's everything that goes along with the grant, the reporting, and information that they need. And sometimes things that we would need from them. And, you know, I mean, it was definitely a challenging experience, but I think we both felt... It was definitely worthwhile. It was very rewarding. It was also nice to be able to include other staff in the process. It was great, you know, our staff that were stood in as actors and customers. We really appreciated also the customers that, you know, performed as customers. I mean, I think it was really the best learning experiences. And again, I feel like the end product, you know, is really rewarding and hopefully a really useful tool for our customers. We do have a question that came in. Have you added any additional programming, like program as a result of this grant? So did this maybe bring about... We've connected more with this community. We discovered they need this now as an extra service or program. Well, I mean, I would say things. For example, Katie has been working on this month Asian Pacific American Heritage programming. I mean, I think we have new contacts in that community because we've been, you know, in connection with them. I mean, I think, you know, we're doing... We've added some other programs. Again, we're still working with some of the same organizations like Lincoln Literacy. So the Flare Program, which was family literacy and for family literacy, something for immigrants and refugees. And that was, again, a family program for both children and for adults. You know, that was a newer program that I think we started doing since this evolved. But, you know, I think we've always been pretty active in trying to be in touch in our community with what kind of services and what organizations are serving refugees and immigrants. And so just trying to tap into that and say, yeah, we're here to do story times to speak to your groups. I mean, we've always been pretty... Yeah, that's a good important thing at all libraries need to do is don't be insulated just when you can see what's out there and connect with them. And, yeah, they might come in and do things in your library. You might go to their locations. And that's why we're trying to, a lot of what we do is outreach where we're going to those locations or to those groups. Yeah. Anybody have any other questions? Anybody else has typed anything in yet? So anybody else out there? But you didn't get in before we wrap up for today? We just do have... Our staff here at the Library Commission watches the show in another room upstairs, which I forget where I am. I was very proud of our Lincy Library colleagues. Thanks for sharing it. Very terrific program. Yeah. And I agree. That's why I want to have you on the show. Yeah. Like you said, I saw that you had done... I knew that these programs was happening because Omaha had done one and you guys were doing one. Right. And then I saw it in the program from last year's conference. I was like, well, there you go. We need to spread that more. All right. If we don't have any more urgent questions right now, I think we could wrap it up for today. Thank you very much. Thank you for the opportunity. Thank you for having us. Yeah. I'm glad we got to get this in the show. It has been recorded. If you do have any other questions, you'll contact them. There's three of them. Please do. Just look up Lincy Library's web page and you can get to them through that as well. Yes. And they can share more about what they did with this. All right. So I'm going to wrap it up for this week's show. I'm going to switch over to somewhere here. We have a browser. All right. It'll be on our website, which I'm going to show you right here now. Whoops. Keyboard. Let's try this here. There we go. Encompass Live has a website online and luckily nobody else has called anything this. So if you just Google us, you are at the top. You are the only results. Yay. The recording is being done and it will be right here. These are upcoming shows right underneath them is our archive sessions. And here, for example, is last week's, where we have, on the recording we posted, our YouTube channel, the presentation, their slides I'll put up on the Library Commission has a slide share account and this I need to update. Last week, we were going to show we usually use delicious website for collecting websites and they were updating last week. And this whole site was down but I just checked. It appears they're back and ready to work. So I'll get last week's up and this week's all the website. They were links like you saw were in the presentation. I also put them there as well so you can have that access. Maybe later this afternoon that'll be available. We'll see how quickly I get done. So that'll be for today's show. I hope you join us next week when our topic is Linux Laptops for Libraries. You see if all our upcoming shows are here for May and June, that more coming up. Checking, keep adding shows. This is Alex Lent. He's a library director in Massachusetts who many libraries, loan out laptops, tablets, whatever, he's decided to go the Linux route. It's a cheap, easy, open source type thing so he's going to tell us about how they did that at his library. So he'll be remoting in for us next Wednesday. So definitely sign up for that in our future shows. So if you are a Facebook user, we do have a Facebook page. We do post updates for when our new shows are coming out when the recording is available. If it gets loaded here, I also do, here we go, a little reminder for today's show. Log in on the fly. If you didn't pre-register, people know when the show is about to start. So if you are big on Facebook, like us over there and you'll get notifications of what's going on in the show. Other than that, that wraps it up for today. Thank you very much and I hope you'll see you next week. What did I click on? I accidentally un-shared. There we are. Hope you'll see. Join us next week on Encompass Live. Thanks. Bye-bye.