 Appalachian Wireless has some of the best data rates in wireless on our plans and not to mention an amazing deal on one of our hottest smartphones, but that's all the time I have to explain. See store for details. Better service, bigger savings. That's today's Appalachian Wireless. April 9th through the 15th is National Public Safety Telecommunicators Week and Emergency Service Dispatchers throughout the United States are being recognized for their service. The dispatchers are the lifeline for the troopers and the first responders. I know the public generally sees, you know, the people in uniform, they see the paramedics and the firefighters and the troopers and police officers, but who they have contact with first and who's gathering the important information to pass along are actually the dispatchers. Captain Sandlin says when the frantic calls come in reporting a crash or a dangerous situation, the responsibility of getting the important information from the caller falls on the dispatcher and in some extreme situations, the dispatcher also takes on the role of first responder like post nine telecommunicator Scott Hall found out not too long ago. They have a booklet that they go through and then they go to different tabs in it to tell them what to do next and there's a childbirth section in there and you know, he was able to go through that and help them through that process. Okay, has the baby been born yet, is it completely out? He actually ended up coaching them through the process of delivering the baby before the paramedics was even able to get there. What part can you see? Okay, the head is coming out. At the end of the call, mom and baby were doing fine and being loaded in the ambulance. In 2016, Kentucky State Police dispatchers handled more than 550,911 calls with post nine taking the highest volume and all the troopers who work the post's five county area are taking the time this week to say thank you. And this week is just a way for us to get back to them and recognize them for their efforts they give 365 days a year. Reporting in Pikeville, I'm Shannon Deskins for EKB News.