 It's just, I wanted to introduce ourselves because we need to fix my street. And also just talk a little bit about how it's really been helping us out at the moment in this strange situation that we're in. So if we click on to the next slide, like most of you, we looked at introducing the fix my street platform to solve a problem, and we've come a lot of fun things to do with my platform, in terms of this perfect example, y gallwn y ffordd ar gyferoedd y bapffordi honi i'w'r cwrs. The transport for London is split into two halves. We've got London Underground and Surface Transport. Surface Transport deals with everything that isn't London Underground or Crossrail. Within Surface Transport, we deal with a whole host of different things from bus operations to health and safety scheme planning All that kind of thing, and I work in the Network Management directorate that basically looks after the RAVE network. So, roeddwn yn y 24-7 control centre, rhan o busb o'r perffodus yn yma, roeddwn yn y tunel o'r control, roeddwn yn yr incidence ac yn y bydd yw'n dweud. A rhaid i'n rhan o'r peirwyddo ar y peirwyddo ar y cyfrig yma, rhaid i'n ddim yn y dywedig yn y cyfrigol i'r tynn gyffredinol. Yn ymgyrch gyda'r ddweud, roeddwn yn ystod o'r drwyf sefydliadau ar y cyfrigol, ac mae'n rhan o'r ddweud yn ei wneud o'r rhaid i'r rhaid i'r rhaid o'r cyfrigol, A gweithio'r ideaion y gwneud o'r sefydliadau cyffredinol yw'r cyfnodd ymgyrch yn ymgyrch yw pan London. Felly, mae'r cerddol y byddau bush, bushu, traffit o fwyaf, fy ngyroedd yng Nghymru a'r ddechrau Llywodraeth a'r byddau i'r bydau i dda. Felly, mae'n meddwl o dweud 21,500 bushu yn dod o'r cerddoli. Ond, mae'n meddwl o'r llwyfod o'r gweithio, oherwydd y tfoto, mae'r gweithio o 580 km o lefnod yn yng nghydfyn y London. 30% of that give or take is high speed roads, the rest of it is your kind of normal trunk roads and incorporated within that. We've got cycleways, footways, streetlights. We also deal with road work, coordinating and permitting and we use Fix My Street for customers to report issues with road works and we also have other assets like trees. We have a lot of trees, more about them later, we've got about 24,000 of them. So, if you flick on to the next slide, just to ensure how many of you did our experience with moving over to the Fix My Street platform was London Underground has been around for a lot longer than surface transport so all our customer reporting systems were based around London Underground which is very different, it's a closed network, it's mainly like ticketing and oyster refunds and the members of the public go to our customer contact centre who deal with thousands of calls and they were able to deal with things like that direct so that was perfect. With the road network it's a bit more complicated, we were finding that our reporting tools weren't really working for the public, we weren't getting the messages properly so then we couldn't fix things so the public was telling the contact centre and the contact centre were telling us and the messages were taking too long to get to us and they were taking too long to get back to the customers so we really needed something that was geographically based so we could actually find what they were talking about when you've got 21,500 bus stops you need to know exactly which one they're talking about and the Fix My Street platform obviously offered us this because it meant that the public could get reports directly to our maintenance teams while the customer contact centre just kind of kept an eye on what we were doing rather than actually having to interfere if you like and how this works particularly well for us is we've got a 24-7 asset fault response desk, we deal with emergency things so things like traffic signal all outs, big potholes, fallen trees, smashed up bus shelters and in theory depending on what the asset is somebody could report an issue with it at 7 p.m and it could be fixed by 10 p.m so in time for the rush hour the following morning it's all been fixed and we always did offer that service internally but we were never able to offer it to the public so that was obviously something that was really important to us and the other thing that we desperately needed was reporting because none of our systems for customer reporting were geographic we could never get any stats out of it that were really meaningful and we could never use it for resourcing but the heat map which we spoke about earlier is fantastic because we can see really quickly if there's a problem somewhere and we can focus our resources on that and we've never really been able to use the data in that way before and at the moment that's coming particularly helpful as I'll explain so if we could flick onto the next slide what we couldn't have predicted when we started this rolling in December is the situation that we now find ourselves in it's presented challenges for all of us I'm sure you're all experiencing the same so we have reduced the amount of time that we are spending on street to fit in with government guidelines and social distancing but we still need to keep the network safe we need to keep it safe for our own staff and we need to keep it safe for the people who are using it and the people that are using it at the moment are like key workers and it's doubly important that we make it right for them right now and as well as reducing the time on the street we've also been doing lots of extra activity as well there's a few examples on the slide we've been helping set up NHS Nightingale we've been putting in temporary facilities for bus drivers we've been doing all kinds of different things so while we are still carrying out our contractual safety inspections with our contractors they happen every 28 days or once a week depending on the road our officers are normally out on the road 60 70% of their time doing various things on street checking things auditing things and that has all stopped they're all only going out now for safety critical issues so we've lost the eyes and ears in our network and we've been very concerned about that and how we're going to deal with it so on to the next slide this is basically how street care as we call it Fix My Street has been helping us during this time we were getting on average about 1200 reports a month just for our team which is about right last year we had 10,000 customer inquiries for our team so the numbers have gone up as you'd expect because it's easy to use they've obviously now decreased again we're back down by about two thirds but the reports that we are having are so helpful to us we've had a lot of reports on highways issues as you would expect because there's a lot of issues linked to highways our traffic lights do self report if they go all out or if they get stuck on red but there's always those little things that don't quite get picked up by the system so allowing customers to be able to report issues directly too is fantastic disappointingly we've had quite a lot of reports of smashed up bush deltas you think at the moment that people might perhaps choose not to do that but obviously they are they don't self report our guys aren't out on street as much so there's a danger that it happens and we don't know and a lot of the people using the bus network at the moment are like NHS workers and after they've just pulled a 12 hour shift we don't want them stood in a big pilot glass waiting for a bus so the extra dynamic of allowing customers to report things directly to us that's simple and straightforward has helped us out hugely at the moment particularly with things like trees we do all our annual surveys and everything and the highways inspectors will have a have an eye on them when they're going around but in between those 28 days if someone hits the tree or anything like that it can cause all kinds of problems as i'm sure many of you know trees are great they look beautiful everybody loves them they help with pollution they help with biodiversity but if one of those big old London planes falls down we are in a lot of trouble and what we've really found with victim history is that it's given us that extra dynamic of eyes and ears on the network that we never thought we were going to need and actually we do right now and it's been absolutely invaluable and just the final slide clicking over to that we're obviously all in very bizarre strange times right now we're telling people not to use our network who heard of a transport authority telling people not to use their services it's crazy times and this has helped us with focusing our work with knowing about safety critical faults also being able to keep customers update of what we can and can't do right now and we're really looking forward to developing the platform with with all of you and with my society to hopefully make it much better and the lack of contact between lots of different teams on inquiries has also really helped as you'll all have read a lot of our staff have been furloughed so it's just been so helpful to us and we're really looking forward to getting involved in doing more things. Thanks Sally that was a brilliant talk and you know it's so nice to hear that I think it's my street is helping in that way that you know none of us possibly could have ever anticipated so it's lovely to hear about that and