 Everyone we get to talk about something that's not Mario related. Are you kidding me? I know the Mario videos been popping off you guys have been loving them Who knows how many more there is to come? I will at least have one more Mario video Mario 3D all-stars because I plan to give some impressions of The overall game collection pack over the weekend. I'll stay tuned for that as possibly a Sunday video But before that we have to talk about Joycon drift because Joycon drift is back in the news because it never really went away Yeah So before we get into that 3D all-stars is a thing. We're giving away three copies of it. Hit that gleam that I'll link down in the description Also, we're giving away a switch light and then to switch games of choice as well There's a laundry list of ways to enter down below including patreon.com Session 10 or prime for as little as one dollar a month. It gets you 15 entries into every giveaway We do Might as well just stay a patreon member because we do giveaways every single month I'll let you guys know what October's giveaway is as we get towards the end of this month And we start to wrap up these giveaways six total winners announced all on October 1st That laundry list items include subscribing to the channel so you might as well subscribe We're on our road to 50k and the way it's going will be on our road to 100k before the end of the month So let's just let's keep Nintendo Prime rocking. So a fan took Nintendo to court over Joycon drift Now that's where these joy cons here Kind of your character starts to move without you meaning to because the stick grind or it's really because there's the design of it Now we've talked in the past I've actually made a video quite a while ago about how to fix your joycon drift and how to do it in a way That's semi-permanent really it just gets you an extra year or two out of your joy cons before they're fully Come put a link to that video down below for you guys that are interested in that also You could just straight up take apart your joycon and replace the joystick now Nintendo of America and Nintendo of other places do offer repairs For free Nintendo is basically admitting publicly that this happens There's also an active clash action lawsuit over this, but you know what one fan just wanted a damn refund He was tired of it He had his joy cons fixed twice by Nintendo and said you know what I've had enough I want a refund and he was denied that refund by Nintendo He wasn't happy with that So he went to court and he won Here's What happened? All right, so as you see this story it was posted on reddit But there is evidence that he provides to prove that this is legit so This user by the name of crown shots says I took Nintendo to court over controller issues and one I bought a Nintendo switch about 18 months ago and within a few weeks already Encountered that well-known issue with the controllers being very new to the switch and having not owned a Nintendo console since the Game Boy Advance I had no idea this issue was widespread until I was browsing the subreddit and then the rest of the internet After two failed repairs that each took over a month to be returned Requested a partial refund which in the EU is part of your consumer rights If something's broken and it has already been repaired once and further repairs would take unreasonably long You may request a full or partial refund I opted for partial because I actually liked the console and was happy to put the money towards a replacement controller I'd already asked customer support if they could just send a replacement set to me and I mailed them back the broken ones They refused they said a refund is not possible. The only route is another repair I knew this was nonsense So I asked to be put in touch with someone who might know better either a manager or a legal department The rep told me no such department existed and that a manager wouldn't know about these rights either After pushing the rep a bit more politely to see if he was absolutely certain about this since such a refusal is Illegal he just flat out told me to seek legal action and disconnected Well, that was sound advice even if they meant it sarcastically first up I emailed and wrote to Nintendo to ask for their official complaints process after several more attempts to get this information and not receiving a response Over a month. I moved on to the next step dispute resolution Since their website says they don't participate in alternate dispute resolution I tried in um Budsman be because Nintendo HQ is a different country to me They said there's nothing they can do so I had no choice but to open a case with small claims court I entered all the information and uploaded the evidence which by that point have been over a period of 16 months since purchasing the console They didn't bother to respond to the claim within the 21 days Which meant that I could take it directly to judgment suddenly when the judgment was sent out and they were ordered to pay They email be saying we're sorry. We didn't respond to the claim We are currently receiving lots of emails as though legal issues come last but funnily enough They posted a cookie-cutter email of the next two steps I should take to receive payment and what to tell the court odd for a company that has no legal department They also said they normally respond to such cases But I'm assuming they say that to scare anyone away from taking action in the future not that I want to anyways Throughout this long drawn-out process. It was sad to see so many stories of exactly the same issue and Exactly the same treatment and what annoyed me most was a lot of these people just don't have the time Money or will to fight back and I totally get that so the Bing and gets away with it It wasn't fun or easy for me at all and I have zero background in legal issues of any kind So this was all brand new and scary for me But I knew it was the right thing to do and what annoys me most of all is that this is a family slash kids console They deserve better treatment especially for the premium price tag So please if you have issues with their support don't give up and don't take no for an answer if you know You're right now. Here's the evidence you provided You know this it says your money claims account make a new money claim claims you may claim number doesn't give the number Of course or the amount Nintendo of Europe etc. So yeah, it looks like That this person won they beat Nintendo they got a refund I assume I'm hoping the claim refund includes legal fees because there are legal fees associated even if you are just Representing yourself and he ended up not consulting a lawyer. He or she didn't consult a lawyer, you know, you still you know in her legal fees There's filing fees and all that jazz So I'm assuming the claim amount covers not only, you know the price of new joy cons, but also covers You know all the legal fees because if it doesn't that be pretty BS and Yes, we as fans shouldn't have to jump through these legal hoops to get a refund Especially in Europe where it is law It is legally required for you to give a partial or full refund upon request after a repair has been done at least one time and Obviously, there's no a new repair would be deemed to be an unreasonable amount of time over a month is pretty unreasonable for most consumers When you could just get a refund hop over to a store and just buy a new set right away Yes, this person kept their switch. They're happy with their switch They like the switch they like the library but joy con drift is a real issue And it is a shame that it's taking fans taking things into their own hands to go after Nintendo This is obviously in the UK. This is in Europe laws are different here in the United States Even more expensive to fight it you go to small claims court if you need to for a refund It I don't know you might not even need to in Nintendo of America might be a little more flexible They do have a massive legal team at Nintendo of America. So you they can't argue that. Oh, you know We don't have legal representation. That's just somebody talking BS out there But Nintendo has legal representation in every country they're in but yeah, the switch is a great system But one of the many flaws has been joy con drift and it's a shame that it's not fixed yet You know, they've had two revisions, right? We have the switch light and we have this this is technically the red box switch This is that switch right here that red box one That's a revision and they didn't fix joy con drift in the switch light or in the revision and you have to wonder Why is Nintendo not doing it? They clearly know it's an issue because they changed their repair policies and offer free repairs on joy cons Which means they know joy con drift is a problem. So why haven't they fixed it? You know, are they waiting for the switch pro or whatever that's supposed to come next year supposedly rumored It's it's really baffling and frustrating that it takes fans taking things in their own account to get Nintendo to do They're legally obligated to do now if only that class action lawsuit going on against Nintendo Which is in the u.s Happens and like we win because if we win and my name is on that class action lawsuit by the way along with thousands of other people If that class action lawsuit wins It's not so much that I care about the reparations and getting a small payment for like the cost of my joy cons or whatever I don't care about that what I care about is Nintendo being held accountable So they fix the problem because if they keep having these legal cases come up Nintendo's just gonna fix the problem at some point because it's less of a hassle now One person in small claims court in the UK is not gonna change anything but thousands of people millions I mean there's 60 plus million of these switches out there I'm just saying that uh, I'm I you know You should really be pushing for these class action lawsuits since Nintendo seems unwilling to fix it Otherwise and the more of them that win the more of these smallest claims that go through the higher chance Nintendo will finally fix joy Con drift. All right, folks. I'm Nathan Robo jets from Nintendo Prime. Thank you so much for tuning in Stay tuned our next video is gonna be about the PlayStation 4 or should say PlayStation 5 and the Xbox series X I got some that there's a PlayStation 5 event actually happening tomorrow. There's some leaks for that. We'll talk about that We'll talk about which system I plan to pick up and why Yeah, and by the way, I don't know if you've noticed. We're really really close to 50,000 subscribers It definitely looks like we're gonna hit 50k and if we hit 50k I'm giving away a PlayStation 5 and Xbox series X and or a Nintendo switch in the month of November and because it's all the games And there will probably have a couple copies of that given away as well for three winners So yeah, stay tuned for that. We will have a giveaway next month again All enough for that giveaway is closer we get to it It's not gonna be this crazy big console giveaway like we did this month and in November But yeah, and you know what I mean, do I get crazy here? What happens if we hit 100,000 before the end of the year? I don't think that can happen That can't be possible, right? What happens if we hit 100,000 before the end of the year? I'll tell you what if we hit 100,000 by January 1st of 2021 I will Do the biggest giveaway we've ever done The biggest giveaway we've ever done And think about that we're doing $500 worth of stuff this month. We're gonna have over $500 in November The biggest giveaway is it gonna be a thousand dollars worth of stuff Stay tuned to find out. Hi folks, thank you so much for tuning in. Thank you for watching my videos It's been a pleasure to see so many new faces and old faces and everyone just really enjoying the content lately Stay tuned man. This next video. I don't actually think it's gonna do well view-wise But it's not about the views everyone people think I make videos for the views It's about what I'm interested in and this is what I'm interested in today. Have a good one