 Switchboard is a LGBT plus helpline. We're a support and listening service and we are in the office of Switchboard in the heart of London. Switchboard started back in 1974. It was off of the back of the partial decriminalisation of homosexuality, which happened here in 1967. So we turned 45 this year. As an organisation we tried to move with the evolving nature of culture and education and society. G3 for non-profits has really helped us. We worked really hard with Google ad grants to ensure that whatever people are typing it in, it somewhere hopefully will directly link them to Switchboard. It's difficult now to realise quite how radical Switchboard was. I first phoned in 1979. I was just coming up to 15 at that point and I was told about the first groups in this country supporting young LGBT people. My life changed and I will be forever grateful. As someone who identifies as queer, I wanted to get involved with my own community doing some type of direct outreach. We've always come from within the community to support the community. In the beginning we were 24 hours, now we're 10 am to 10 pm. We have 200 volunteers, so it is a lot of people to coordinate and G Suite for non-profits is what enables all of that. Collaboration on documents, attending meetings, it makes all of that seamless. We use Gmail for most of our collaboration. Google Drive is useful for sharing, so when I need to write a proposal for something that gets shared with the trustees, the trustees then comment and review that directly. Hangouts is a really useful tool that we've used within Switchboard and due to the nature of being a volunteer-led organisation, everyone gets to have a say and it feels like a much more unified, consensus-driven meeting than before. So I started out as a volunteer and I've taken many calls over the years. Some of them are good, some of them are bad. Some days I think I've wasted my time, some days I'm basically on the verge of tears because it's been such a powerful call of help of somebody. Being a volunteer for Switchboard is incredibly rewarding and a huge privilege because people are sharing what matters most in their life or big parts of their life with you. We listen, we try to understand, we suggest places that might help. Switchboard is able to help people to be their authentic selves.