 what happens in the first 10 seconds is people decide if they like you if they want to buy from you or they don't. Hey guys what's going on it's Andy in this video I want to talk to you about what happens in the first two minutes face to face and by the way listen to me if you're on a phone call what what happens in the first 10 seconds maybe even five seconds is people decide if they like you if they want to buy from you or they don't okay so if you're on the phones if I call you I'm like hey what's going on Jay this is Andy down here at ABC company look I was reviewing your account I need 30 seconds of your time it's extremely important to you hey boom whatever it is I say I need to be quick I need to be smooth I need to be fast and also I need to sound like I'm having the best day of my life I don't care what you say if you're on the phone first five ten seconds your intro your outro better be great hey what's going on Jay and this is Andy down here listen I just wanted to reach out to you I hope you have the best day of your life are you okay that's awesome listen I just got something real quick to go over with you then I'll jump off the phone listen and then whatever it is you roll into it so if you're taking a call you need to make sure that if it's on the phone right you've got five ten seconds they're going to decide if they like you and they want to stay on the phone with you by the way on the phone you'll continue to earn 30 seconds at a time for the first few minutes until you get through the process okay so but face to face let's talk about face to face because this is all about face to face but I just want to talk about the phone in case you were taking phone calls face to face always say this how to build the best friend in two minutes okay the first two minutes you have got to make a connection if you don't make a connection you're not going to go anywhere okay two things here number one write this down people buy from people that remind them of their friends write that down so what does that mean that means you need to speak to people with familiarity okay do me a favor from this point forward until the rest of your life in person on the phone I want you to speak to them like you've known them your whole life hey guys what's going on it's Andy a lot of you leave comments telling me that you need help do me a favor I'm gonna take the best way to get a hold of me shoot me a text message right now 918-210-0254 918-210-0254 I'll help you with whatever you need I got your back for life let's get back to the video I walk up to you I've never met you before in my life and I walk up and say hey what's going on I'm Andy how you doing you're doing all right hey awesome to meet you guys yeah is that your daughter oh that's your wife that's crazy man you guys are awesome by the way Brandon okay hey Taylor what's up nice to meet you guys well number one it's a privilege me to have you guys here that's awesome number two where'd you guys drive from they're like oh we drove from X amount of time away oh my god man well that means everything to me that you guys drove down here today I'm going to give you world class customer service it means everything to me to be able to serve you okay by the way my name is Andy like raggedy and and Andy and D why really easy to understand I look forward to serving you today at the highest level doesn't matter make sure that you let them know that you're not the last person they spoke to or you're unlike someone that they've ever dealt with before in their life first two minutes what do you want to do make them feel important number two make them feel significant everybody wants to feel important and significant number three make sure that you compliment them some way shape or form okay you notice I said the little joke about his wife right oh is that your daughter he's like that's my wife I'm like oh my god right that makes her she's like oh he's so silly right it's like make some fun okay if they got kids listen to me I'll be like dang man your kids are like little models man this is awesome what's up guys how you doing watch this people love their kids more than anybody else in the world so hey do me a favor guys before we get to business once you guys come over here with me I got some coloring books for the kids man you guys are cool I like you guys guess what they love their kids man treat their kids good I promise you man right off the gate they'll have respect for you okay so all I'm saying is this is that no matter what first two minutes if I'm knocking on someone's door I'm like first of all I just want to say something I've been in this neighborhood everybody's opened their door I've seen your house man you guys got good taste you guys got good taste I like that my wife if she saw your house she'd be trying to move in right now they'd be like ha ha ha and then the ice is broken you feel me you compliment them now it's warm now you guys are cool I'm talking to them with familiarity I'm not like hi my name is Andy what can I help you guys with today dude don't do that that guy's going to get slaughtered we're going to dust that dude okay so I need you to understand something what happens in the first two minutes we're going to we're rotating around here what all happens because a lot's happening but number one you need to know yourself very well you need to know what it is that you're there to do but also you got to make sure that you believe in yourself you're being comfortable in your own shoes you're not trying to be me you're trying to be you but man you got to have fun okay you got to have some humor you got to be a little quirky and then also you got to be a professional remember I said people buy from people that remind them of their friends so speak to them with familiarity but also you got to speak to them like a professional okay like you're the dude that's got the answers and you handle their situation okay you feel me all right so listen this is really important this is extremely important right when you first meet somebody they are judging you immediately they are judging you you're listen you're judging them too but they're judging you so do me a favor first two minutes let's just go ahead and look at your appearance let's look at the way you look right stuff pressed look clean look good teeth brushed right no crusties on the face eyes nice and clean hair cut no scraggly beard all over the place breath don't stink like a sandwich right got a little fresh breath okay maybe some gum I don't care what it is make sure you're on point hey I wouldn't talk somebody has stinky breath I'm just telling you check yourself for a minute okay there might be reasons why they don't want to do business with you because of the way you look or the way you smell so like if you smoke I'm going to tell you this if you're around me I don't like being around smoke I don't like the way it smells it irritates me right it irritates a lot of people if they don't smoke so if you're around somebody that's a chain smoker you guys are going to go on real good but if you're around somebody who doesn't smoke and you smell I'm just going to take this you're probably going to run them off because they're not going to be around you because you stink so in the first two minutes I want you to think about it they are judging you what they see what what they can smell the way you look the way you talk and also you're judging them you're like hey man are these people qualified to buy you know do I think that they can buy did they come to buy like you're thinking all this stuff in your head so I need you to understand something make sure you're on your a game okay so build the best friend in two minutes right treat them with familiarity right treat them like you've known them your whole life okay also be the trusted advisor be a professional be very professional with them okay but but like you guys have known each other your whole life right out the gate right at the handshake all right also smell good look good be professional look like somebody that they would want to go hang out with for the day look like somebody that they walked into the bank and had a hundred thousand dollars and they wanted to invest it they invest their money with you okay look walk into a chick-fil-a right now okay go to the girl at the front and say hey I'll give you a hundred dollars if you can guess what I do for a living if she can't guess what you do the customer can't guess what you do either okay does that make sense so just make sure that you look at yourself give yourself a checkup from the neck up make sure your attitudes right make sure you're smiling smell good look good build that relationship make any connection compliment them guys if you do all this stuff in the first two minutes and you can write all this down and you study this video and you write it all down and go 360 and make sure you cover all these you'll be deadly in the first two minutes hey guys I just want to tell you the true one percenters you made it till the end of the video do me a favor share it with the friend that wants to go to another level make sure you like the video comment below so I know who you are set your notifications and then subscribe to the channel we got daily sales training videos dropping I'll see you soon