 Selamat malam saya, saya Hasru. Saya seorang perempuan dari peribadi. Saya mengambil grup ALM. Kita adalah agensi e-commerce multidisiplin. Di mana kita mengambil pengalaman teknologi, marketing dan logistik untuk mengajar pelanggan kita untuk berjaya dalam perniagaan e-commerce. Hari ini saya akan bercakap tentang perniagaan e-commerce. Ia adalah perniagaan e-commerce pada cloud. Apa jenis perniagaan yang anda boleh menggunakan dengan perniagaan e-commerce. Ini adalah pemeriksaan. Pertama, saya perlu mengambil perniagaan e-commerce. Siapa yang tahu saya? Kenapa anda ingin menggunakan perniagaan e-commerce? Ini adalah tiga jenis perniagaan. Satu adalah perniagaan e-commerce. Sebenarnya, perniagaan e-commerce, perniagaan e-commerce, adalah jenis perniagaan e-commerce yang digunakan. Jadi anda tidak menggunakan perniagaan. Anda mempunyai perniagaan untuk menggunakan perniagaan e-commerce. Sebenarnya, ia selalu digunakan sebagai perniagaan e-commerce. Pada jenis perniagaan e-commerce, anda mungkin tahu mereka. Perniagaan e-commerce hanya seperti SIMP, CRM, dan perniagaan e-commerce juga adalah perniagaan e-commerce. Jika anda berada di perniagaan e-commerce, anda menggunakan perniagaan e-commerce. Jadi anda tidak mempunyai perniagaan e-commerce. Kemudian, ada satu varian yang menggunakan perniagaan e-commerce. Anda menggunakan perniagaan e-commerce dan anda menggunakan perniagaan e-commerce untuk menggunakan perniagaan e-commerce. Itu bukan perniagaan e-commerce yang digunakan sendiri. Jadi, kenapa anda mungkin ingin menggunakan perniagaan e-commerce? Sebenarnya, pada hari ini, apabila pelanggan berkongsi dengan saya, saya ingin membuat pembinaan e-commerce. Mereka perlu menggunakan perniagaan e-commerce pada saya. Sebenarnya, hanya beberapa pelanggan. Saya tidak menghargai sangat rendah. Jadi, mereka mempunyai perniagaan e-commerce. Pembinaan e-commerce itu cukup ekspensif. Jika mereka menggunakan perniagaan e-commerce pada saya, saya akan mempunyai pembinaan e-commerce. Kemudian, apabila mereka perlukan bantuan, kadang-kadang kebanyakan ini adalah pembinaan e-commerce. Meskipun untuk kami, pembinaan e-commerce mudah. Kamu membuat pembinaan e-commerce dan itu saja. Tapi, sebenarnya, mereka tidak dapat menggunakan perniagaan e-commerce untuk sebab sebab Allah tahu. Jadi, kita perlu melakukannya untuk mereka. Kemudian, ada beberapa pembinaan e-commerce yang kamu perlu membuat. Mereka boleh menggunakan pembinaan e-commerce. Jadi, pembinaan e-commerce sebagai pembinaan e-commerce adalah solusi yang biasanya, ia semua dalam satu. Kamu tidak perlukan pembinaan e-commerce. Kamu tidak perlu mengambil kemahiran, kamu tidak perlu mengambil kemahiran, kamu tidak perlu mengambil kemahiran, atau semua perkara teknikal. All you need to focus on is either your content, your marketing campaigns, or your business. Jadi, ini adalah beberapa contoh. Makanan ini adalah satu pembinaan e-commerce. Saya akan mencari beberapa mereka. Jadi, ini adalah pembinaan e-commerce. Pembinaan e-commerce bergerak di atas e-commerce. Hanya untuk beritahu kamu yang bergerak di atas e-commerce. Saya akan membuat dengan kamu. Okey. Dan... Terima kasih untuk kemahiran. Baiklah. Terima kasih untuk kemahiran. 4.3. Jadi, apa yang kemahiran membuat? Mereka membuat aplikasi restaurant. Segera. Jadi, jika kamu adalah restoran, kamu mempunyai restoran. Dan biasanya, saya terlalu sibuk. Saya ada seorang teman yang berkata, dia membuat restoran sendiri. Dia tidak mempunyai aplikasi. Kenapa? Tidak ada masa. Sebenarnya, mereka tidak mempunyai masa. Mereka masuk ke-7. Mereka tidak mempunyai 11. Itu saja. Tidak ada masa untuk mengubah aplikasi. Jadi, jika kamu mempunyai aplikasi, masih terlalu banyak untuk mereka. Jadi, apa yang kita lakukan? Ini adalah jika kamu mempunyai aplikasi. Jika kamu berada di U.S. atau UK, dan kamu perlukan perubahan custom, kamu membuat perubahan manusia. Jadi, apa yang kamu boleh lakukan? Mereka mempunyai aplikasi. Jadi, jika kamu masuk aplikasi, ia tidak mempunyai aplikasi. Kemudian di atas itu, mereka mempunyai aplikasi. Jadi, mari kita cepat membuat aplikasi. Mari kita buka restoran Spacespace. Okey. Saya adalah Chef. Dan saya perlu membuat aplikasi. Okey. Pilih aplikasi. Pilih aplikasi. Sebab saya... Mereka mempunyai aplikasi. Saya betul-betul ingin memilih aplikasi. Okey. Sebenarnya kamu benci? Cuma satu lagi perubahan lalu saya dah selesai. Biar saya memilih aplikasi? Biar saya memilih aplikasi? Biar saya memilih aplikasi. Biar saya memilih aplikasi? Atau pengambilan untuk memakai aplikasi. Baiklah. Sebabnya saya tidak ingin menonton. Ini yang saya nampaknya. Baiklah. Ia adalah bot yang sangat customis. Pada kali pertama yang anda log-in, anda sangat terkejut dengan ini. Anda tidak fikir bahawa ia nampak berkesan. Jadi, ia sangat mudah. Sebenarnya, anda menggunakan detaian perniagaan anda. Saya gembira dengan ini. Saya menggunakan nombor saya di sini. 9123. Di mana... Oh, 24 jam. Saya akan mempunyai media sosial. Kemudian, mengambil pakaian. Anda dapat melakukan ini di belakang. Tapi apa yang anda ingin lakukan adalah melakukan ke depan dan membuat beberapa perubahan. Baiklah. Ini ke depan. Mereka beri anda tutorial. Baiklah. Beritahu anda apa itu. Beritahu anda apa di sini. Baiklah. Baiklah. Jadi, anda dapat mengandungkan pakaian. Dan beberapa perubahan di sana. Baiklah. Baiklah. Apa yang anda boleh lakukan di sini? Jadi, edit. Baiklah. Mari kita mempunyai beberapa pakaian. Saya hanya akan mengambil dan pergi. Baiklah. Saya akan mengambil dan pergi. Baiklah. Jadi, ia sangat mudah. Sangat mudah untuk menggunakan pakaian. Ini pakaian pakaian. Baiklah. Di pakaian pakaian dan pakaian pakaian, anda dapat mengambil beberapa pakaian. Jadi, ia lebih daripada satu pakaian. Tapi di pakaian pakaian, anda dapat mengambil satu pakaian. Sebelum itu, untuk pakaian pakaian, anda akan mempunyai pakaian dengan pakaian. Jika anda mempunyai, anda dapat mengambil pakaian. Jadi, beberapa perkara yang menarik anda boleh membuat, anda boleh membuat pakaian. Jadi, ini pakaian pakaian. Baiklah. Jadi, membuat pakaian yang menarik anda boleh membuat pakaian dengan pakaian. Anda boleh membuat pakaian untuk restoran. Jadi, jika anda mempunyai pakaian yang menarik, anda boleh membuat pakaian. Baiklah. Pakaian yang menarik mereka mempunyai sistem yang sendiri. Jadi, anda tidak perlu membuat pakaian. Bukan apa-apa yang sudah dilanjutkan di dalam. Ini beberapa pakaian yang menarik anda dapat membuat pakaian untuk mempunyai sistem yang dapat anda memperkenalkan. Rabhab, perkara yang seperti itu. Jadi, pakaian yang menarik untuk membuat pakaian. Jadi, itu sangat berkaitan. Jika pakaian yang menarik, So let's hop over to the other guy, restaurant engine. Now restaurant engine is happy tables competitor lah obviously. So they're slightly later into the game as you can see their website is not as polished as happy tables. But however the one thing that I don't like about restaurant engine is price. Okay, let's compare the price between these two guys. Happy tables. Price. Okay, so you got $0, so you got $39 and then you got coming soon. Probably $59 or $79, something like that. Restaurant engine set up $199. $199 and then you pay $99 per month if you want website and marketing support and technical support. And then you know if you want something less than that website and additional technical support. Okay, then we got all the alakat staff at online ordering basically your food panda over here. Alright. Ya, that's pretty much it. Problem is that I can't do a quick demo. But what we can do however is that there's a video. I can just quickly go through the different features that they have. Alright, I'm not going to play the entire video. It's 20 minutes long. Who wants to listen to 20 minutes videos? It's very bad onboarding of the customer actually. No customers will sit to 20 minutes of selling your koiok. Literally like, hey, this is my product. It's awesome for 20 minutes. Nobody wants to do that. So what will my website look like? Okay, so it will look pretty neat. Okay, so there's a location and make a reservation. This is how they organize the page. It's pretty similar to Happy Tables. It's not that different. Okay, but I think we want to pop over to the admin screens. Alright, yes. Okay, sure. Increase sales by that much. Okay, so this is the food panda thing. Check out, check out, and then you get your orders. Okay. Ya, this is why we don't do this kind of demos. It's crazy. Okay, it's about there. Alright, then let's setting up your site. Oh, so you ask me to sign up. Okay, we're not going to do that. But basically it should be about the same as Happy Tables. More or less. I think Happy Tables is slightly better than that. Okay, this is mine. I just launched the Open Beta 2.0 version today. I just launched it today. It was around for about a year already. Alright, so why I decided to do this was it was a dream of mine. I really wanted to do this for too long. So I thought it was a better way to do WordPress and I thought my customers deserve it too. Okay, so the problem that I typically face from building websites is that it's just too much time wasting. Alright, why not just give the customer everything, let them do it themselves as long as we give them the tools. Okay, so what I did was I decided, hey, let's build my own WordPress as a service. It's basically a WordPress multi-site similar to Happy Tables and Restaurant Engine. So they actually WordPress multi-site installs. Okay, and then they add on their own customization. So mine is my own customization plus a few premium plugins. So by default for me is that what I decided to do was hey, e-commerce is the same thing now. I would just pre-activate e-commerce on every sign up. Okay, and then the next thing is that hey, I got my own track and drop builder. So now no customer will call me and tell me what to do or ask me to do something. And these are some of my happy customers here. So quick glance of the features. Recon drop builder. One thing that some people ask me why do you do e-commerce anyway? Okay, so some nice statistics. 43% of sites in Singapore run on e-commerce in particular. So around the region 30% in Malaysia, 51% in Indonesia. So when I talk to you, maybe I stress this my stats. Okay, typically these are the sites that are not running as a service. Okay, and lots of these are small businesses which probably don't have the time. Right, most likely they have WordPress that are outdated, not upgraded and so on. So we take care of all this for them. So yeah, the other thing is your data is always yours. I think for e-commerce if you're on Shopify, typically when you want to grow out Shopify in a few cases, it's very hard to move your data. Number one, number two, it's very hard to move your design. Probably you have to re-design everything because it's WordPress, basically you can just export the template out. So what we're going to do and just going to log in to Risky. I'll show you the back-end. Oh, no, I think I'll show you a demo workout rather than my admin account. Please tell me. I thought 5D supposed to be faster. So if you're on a subscriber account is what you see. So this typically what you see. Subscriptions is when you have more than one site and there's a premium. You want to do more things like marketing and so on. So I got all these extra services for you. So the Risky back-end is just to manage your accounts and to create new sites. If you go to your individual sites, then that's where you build your website. Okay? So I'm going to go over to the demo site. Okay? Got something running there. So typically when we start a site, this base site is immediately created. I wrote my own template and when you come in, you just play the wizard and your site is put together very fast. So we go over to the home. So this is the page that was created with the page builder and I'll just start with the page builder over here. So now page builder is already loaded. That was quite fast. Templates. So the nice thing about my page builder is that you can save it as a template so that you can reload it later and play it around. So I'm just going to replace the layout. Load it and done. So immediate that you can change all this. So you want to change this. Trying to change. And app. You got an app. You can point it there. For the media library. Or you can just upload. So the interface is very similar to a press. Nothing different. Wrong file uploaded. That's a HTML file. So it's actually already uploaded. It's just crunching to make it smaller. Got another plugin that tries to crunch the images. So reduce by 342kb. Save. You can see pictures all change. You want to add content block. It is big. Let's not change that. So you got all kinds of stuff. You can change all this. You can change that. So to save everything you just need to click on done at the top. Publish those changes. Refresh the cache. Do e-commerce. So you just click on shop. You already had a product over there. And it's just the same thing. It's just like any e-commerce site. Add to cart, checkout. And basically it's all that flow. The difference is that now you got a page builder. Now N users can just go in, drag and drop. Design however they want to design. The only time they disturb me is usually during the beginning whereby they are not pretty sure about where the menus are on the back-end. The front-end usually is a bit easier to do. But the back-end usually a lot of newbies typically are struggling with the WordPress back-end. So these are just some examples of WordPress services. A lot of examples of WordPress services. For example, there's a Bookpress. I think WordPress Hold on. WordPress There's one article going around probably give you a few things. There you go. There's some usage for WordPress services. Happy Tables. Hello Bar. Press Books. Let's go to Press Books. So you can create your own e-book. So the back-end of this thing is and you can make your own e-book. So typically if you're going to create an e-book you have to figure out an e-book software then add things together and so on. They have their own interface and the pricing I think pretty affordable to make your own e-book. So that's pretty much it. WordPress as a service, very simple. Any questions about WordPress? So how many sites can you look into before it starts doing that? It's a very good question. I guess it depends on how you design your infra. For example, WordPress.com is also a WordPress multi-site. Hundreds of thousands of sites over there. So it's really a lot on how you run your infra. In my case I run it on a single Amazon instance. For now it's okay but typically WordPress.com started anyway. They were running on a shared hosting and then progressively they were using a VPS and then later on and so on. So start small, I guess. I think the moment you hit a thousand probably might see some noticeable lag at thousand sites and figure out how to scale from there lah. One thing I need to add for Happy Tables for Restaurant Engine one account equals one website. For me, one account multiple websites. But each site got price lah. So it depends on all the different services like WordPress.com is also the same. One account multiple sites. So typically of course there are multiple accounts lah. Any other questions? One question When you offer your customer tools to build your own website over time they will have their own requirement which is currently unclear. So my question is that how do you go about interviewing your customers to find out what are the next features to build? It's a very nice question actually. So I usually visit my customers once every two months. They always have something So they always have something in mind that they want to add onto the website. If the future is not there yet I will think about it and then I will decide whether I want to add it inside the roadmap. If it's something simple I will add fundraising module. I decided to write my own fundraising module after that. And then let them play system by themselves. So I would typically do that for free first. Test it. Make sure that it's okay. If it serves the market need. And then I will monetize it later on. It has to be a future which is worth monetizing lah. So in my case I realize that a lot of my customers wanted fundraising module. So I had to write it. I had to write the payment gateways that serve Singapore market as well. Because apparently people doesn't allow non-profits in Singapore to have a paper account. So you have to work with local payment gateways. Oh ya, before that actually, just a nice example of how we integrate with local payments. So let's go to the back end. Smooth Pay and Express which presented last month. So if you to go to the settings Anybody try Express yet? Anybody does not have an Express account? That's not. So Express is an internet banking service. You probably see this. So they a local payment gateway that does internet banking. So literally they are kind of competing with INX in that sense. Alright. They are quite new. I think their latest round of funding was about 25. 25 million. Ya, quite recent. So I've been working with them for about a year plus. Writing on their APIs lah. I improved on some of their APIs as well. Okay. So Express now if you go to Express website they have their own WooCommerce plugin. I basically made it better and it's only exclusively on risky. So what I did was that using the Express WooCommerce plugin it looks slightly different because I have the sandbox API key, sandbox API secret like API key like API secret. If you use the Express WooCommerce plugin which is the official one alright. It's slightly more technical. Just slightly more technical. You can see you have to log in and then you have to log in as well so you have to get your API key, you have to get your API secret. Install, activate line demo. Okay, there's a line demo. Ah, it doesn't show that but particular but end. Oh, here you go. This particular tutorial. Alright. Express. I can see the UI slightly different because the news payment URL I didn't get why they did that but then I realised it's because they wanted to point sandbox and live so if you wanted to switch to live then you have to type www.express.io instead, then you have to save it. That was an additional step. Another thing is that you have to go to Express and then you have to sign up yourself and then go through all the API and get it yourself and figure it out. So what I did was instead of doing all that I decided to have a way to just sign up very easily. Let's please send box in my address. Okay. Then press that and then automatically grab the API key and the API secret. And once you're done, you save it. Okay. So what happens here is that it goes through the registration API you'll get an email asking you to activate Express and then you activate it and then you have to go through a few things like OTP and so on and then it's finally activated but in this case, what I did was just start the Express account, put in your email address click and then get the API key and the API secret immediately. So you don't need to go through that step. You just need to activate your account and that's pretty much it. Okay. So that's how we integrate your local guys. If there are any payment gateways that you know that I don't know or you didn't know these two so far then let me know. I would like to integrate with them as well. Okay. Any other questions? I'm kind of new. So pardon the simple question. When you have customers that go on to your working do you find them worrying about their content in you? Sir, can you repeat that again? If I'm a customer of the company I will put my content into your side. So a lot of what I do the company will be in your domain knowledge you will control all the information. Do you find them resistant to privacy issues? You know everything. That's a good concern. But I think you shouldn't be worried about us having control knowledge if it's WordPress.com, it's automatic they will also know you're running e-commerce. Ah, that's so true. But then again if you're happy tables it's the same thing. I think some not all what I usually tell them is that I may know your stuff but I'm not interested in your business. Some of your competitors maybe with me, but they don't know your account. So what commerce is in such a way whereby it's a silo so it's different tables so even they are able to hack is very hard. You have to pick out which table they switch to be. It's not a WordPress question but how do you convince someone who is planning to use Shopify to your website? If you're using Shopify have you tried Shopify before? So you start off with a basic site, 9.90 per month and then you want to customize your site. Okay, how do you customize it? You go to 10 page, right? Exactly. So how do you play around 10 page? Do you see HTML and CSS? Or is it a drag and drop builder? HTML, right? A little bit. So most of my customers that started out with Shopify, they got stuck there because they have no idea what HTML and CSS is. And then I say, hey look drag and drop pretty simple, right? I think that should be the way to go. A lot of e-commerce service such as Shopify big commerce, I think this big too. Majianto event but that's for enterprise so it really doesn't matter. Don't have that flexibility or that particular UI to help the end user customers to build their own site. I would say that Shopify and big commerce are medium tier. It's not a basic tier software service. Majianto is of course the highest tier. So I would say that these are the medium tiers. Maybe if you're a medium-sized business you have an IT department somebody inside your company that has HTML knowledge you're pretty okay. But if you're just starting out and most of my peers are starting out doing small business, they want to have a website but they have no idea how to build it. Okay. Yes, a website I created and oh my god, it's fugly, right? And they want to collect the payment gateway the only ones that's available is PayPal. So instead of that, why not sign up here? You're risky. You've got your own WordPress site and then you have payment gateway that's not only PayPal. That's ex-first, that's smooth pay. Yeah, it's only for Singapore. I'm currently just pushing it for Singapore first. So he works for me right now. Of course, the roadmap is ASEAN. Hmm. Yeah, it sucks. Visual composer yeah, it's very slow. There's a lot of JavaScript back there. So the one thing that I experienced with visual composer is that it tends to load multiple times and then you see multiple elements popping up and you have to delete it again and you save it again. It's very, very frustrating to work with visual composer. No, I mean we move at such a pace whereby it's too slow, let's move to a different tool, right? So... hahahaha I think Drag & Drop 2s is a slightly different presentation. Probably you might want to look around and if you google out some of these tutorials or articles on the net, you probably could find a comparison article whereby they compare between visual composer, motopress, DV, DV is one of the more popular ones and so on and so on. Backend admin, it's not a frontend. It's not a frontend. Those that are frontend typically working as a team. My builder is not a team, it's a plugin. So it works with any team. So lots of those that are very nice Drag & Drop teams are very good. They're really, really good. Problem is that they are only in that team. It's not a plugin. You know, you can't port your design out. That's some of the problems that I see. So, DV came out with another plugin, which is available for any team as well. But yeah, it's a backend admin, right? You play around on the backend rather than a frontend. So, you aren't able to visualise content block. Content block is a bit hard to see. I foresee WordPress.com after they acquire WooCommerce going towards this direction. I really don't care lah. But I foresee that's what they might be doing. But I don't know, they're going a few places. They're trying to do APIs and trying to do this. I'm not so sure. WooCommerce at this part-time just as this is another company we've been automatic. It's still business as usual. But I'm pretty surprised they didn't do WooCommerce as a service. So, hey, I'm the first one to do WooCommerce as a service. Ya. And the other question I think is really yes? I just explore and begin using WordPress. So, actually RedKey I'm going to support WooCommerce notification. Because majority also use I don't have this in my roadmap yet. Ya. Because I saw quite some that has WooCommerce notification. Why do you want to use WooCommerce notification? Maybe business owner sometimes they will want when people buy something or when you have some delivery or the numbers or something if it's a mobile site because it's not on the head people use mobile Ya, about 53% of WooCommerce traditions are on the mobile web. Ya. I'll think about it. Ya, it didn't come to my mind before. Ya, I'll think about it. Ya, it's because I just want because it's quite Any other question? Not just RedKey but any other service that you might want to explore? How interesting how do you do this? A lot of it is P&C. But I'm doing this mostly alone that the technical guys just mostly me so in order to get the minimum viable product I basically bought a few premium plugins to help me out get things done a bit more faster and then if I see that Ya. But on top of that if I like that plugin and I want to expand on it I write extra code and write another plugin to add additional features Ya. So some of the plugins I like to write a lot more so there's a few modules like event manager event manager plugins so I bought event manager pro so you don't need to buy your own event manager pro license so just lease it out for me and then I wrote plugins and then there's a few things I did with that as well. So mostly plugin development? Mostly plugin development and team development I want people to start off on a standard team Initially I go crazy customers typically don't know what to choose so I decided let's just leave it to 2 teams if you're on the free plan if you're a starter there's about 9 teams but what's more important is the page builder because page builder I think is the one that really elevates the press as a whole as a unit So you did the whole thing yourself? Ya with the support of some premium plugin Ya So they took you on and off a whole year? I've been doing this for 2 years now So the first year there was no rescue and then I had to pivot 4, 5, 6 times and then by the beginning I started risky Ya Oh, thank you Please sign up Ok, so if you wish to contact me, you can email me at this email address you can go to my facebook page and tweet me I don't usually use twitter but I'll get no tp questions so I'll respond to that as well Thank you very much