 What's up internet? Itong buwan na to, July ay ang second-year anniversary ng hardware sugar. Maging practice namin na parang every year gumagawa kami nung isang report card. Kasi gusto namin na machect sarili namin kung natapad ba namin lahat nung layunin namin, lahat nung goals namin. You know, we think we give good customer service pero tuto ba yun? Naka nasa feedback ba yun? Yun yung point ng report card to keep us na yung talagang okay pa ba si hardware sugar? Pero bago nung, ano ba talag atong hardware sugar na to? Kelangan pabanong isa pang bagong PC shop sa Metro Manila, isang katutak na ng PC shop. And well, sa tingin ko, saka sa tingin nung utol ko, yung co-founder ko, yes, heck yes. Maraming ang PC shops pero marami rin mga hindi masaya na practices or mga hindi kanais na experiences tungkol sa mga yun. And when we were just consumers, we were also just buying PC parts para hindi kami na tuwasa experience. Maraming ang shops pero karaniwan sa kanila, sobrang sikip nung physical layout nung shop, nakatambak lahat nung mga gamit, nakatambak lahat nung mga boxes. And I know right now, parang ganun din sa amin pero ngayon lang to, kami dumating lang na shipment. Hindi pa namin na ayos yan. But usually, yung shop namin sobrang dali lang pumasok, dali lang umikot. Hindi siya sobrang sikip na kailang pang mag-box out nung mga tao para lang may puesto ka. Kas pangalawa, yung mga items sa ibang shops usually nakatago yan. Either parang, ewang ko, tingin sa customer baka magnanakaw ka agad. So lahat yung nakatago, either underneath glass or dun sa supply room. Bihirang-bihira lang na may mga items na talagang pwede mong hawakan, pwede mong tingnan, pwede mong silipin yung box na. Ah, ito yung pala yung specs nito. But again, we try to do it differently here at Hardware Sugar. You'll notice may test rig kami na may naka install na RGB para kita kaagad di customer. Lahat mga items namin, walang nakatago yan. You can come in, you can pick them up, you can examine them, you can look around. Nothing is hidden behind glass. Kas ay yung trato namin sa iyo, hindi magnanakaw. Trato namin sa iyo, customer who wants good quality products and gusto rin namin i-parating na yung hardware namin, yung tech namin cool to, tingin mo tong cooler, tingin mo tong RAM, tingin mo tong RGB fans. Parang mas nag-gets ni customer na cool yung item. Pag talaga nahaawa ka nila. And so that's our shop philosophy. We really tried to put a lot of effort into it. You'll notice the custom wooden tables behind me, custom wooden shelves. So everything talaga parang sinabuko namin sa shop namin na. Lahat mo mga ayaw namin sa mga ibang PC shops. Binago namin, bineliktad namin sa amin. And yun. So gumana ba yun? May nabenta ba kami? And na tutulay ba namin yung mga initiatives na ganyan? Kaya, mahalaga yung second year report card. So ito yung first year report card namin nung July 2019. To be honest, nung first year talaga wala kaming alam. Parang bago to lahat sa amin. Yung mga retail spaces. Bago to lahat sa amin. First time namin magka retail store. First time namin magbenta nung computer hardware. So yung first year talaga parang kinakapa namin lahat pano magbenta, sinimang suppliers natin. Pano kapag may warranty claim. Lahat yun. Lahat. Lahat bago lahat. But we survived our first year and we had around 600 customers. And ko-kumparan natin kung kamusta ba first year versus second year. Let's say sa Facebook. Nung first year namin sa Facebook, may mga 3,500 followers kami. And ngayon itong second year, 6,700 na. So definite improvement around maybe almost double the followers. Pero yung mas mahalaga pa doon yung reviews namin sa Facebook out of five, highest possible rating five yung reviews score namin is 4.9. So may mga natawan naman sa service namin and they were kind enough to leave us a review. Hopefully, mga tuloy namin yung good customer service in year three and in the many years hopefully to come. Sa YouTube, nung first year namin subscriber count namin mga 260 lang. Ngayon, sobrang wild to be honest. Never gonna expect na habot kami sa ganitong subscriber count. Around 11,000 subscribers na sa YouTube and to be honest, that blows my mind. That is crazy. Never gonna esip. Pero yung talagang napapangiti ako or parang nakakatabasa puso ko parang daming nag-iwan ng comments na maraming salamat. Thanks so much. Sana nakita ako to bago ko nag-build nung PC. Kasi yung approach namin sa YouTube siyakin approach namin sa shop. Pareho lang na wag masyadong techie. I mean, yes, of course, the specs are important, the tech is important. But what I mean is na paminsan kasi kung masyadong alam na alam mo na yung PC kabisadong-kabisadong mo. Whenever somebody asks you pero jargon na lang yung tinatapon mo sa kanila, nakakaluno de, parang kung hindi ka familiar sa mga terms na yan, you feel like parang nalunod ka sa mga bagay na hindi di momintindihan. Wala ka ng pakis sa sinasabi nung kaibigan mo na nag-explain sayo na itong NZXT RGB, iba siya sa Corsair QL120 RGB. Kung baguhan ka, wala kang pakis sa masyadong suspects. Of course, the specs are important, but here at Hardware Sugar, we tried na binabalance namin because we want to encourage more people to come to the hobby. Yung gusto namin, yung wala talagang interest sa computer, pero they hear about the shop or they see a YouTube video and they think na, parang interesting nyo na. Try ko ngayon. Either ako mag-build, bibili ako ng parts sa kanila, or ako lang muna pipile, susubukan ko na, ok ba toong GPU na to, at siya kung CPU na to, din silang muna mag-build since medyo takot pa ako mag-build. gusto talagang namin na mag-expand yung hobby, hindi yung nananakot yung mga super techie na, oh, bakit wala akong alam, mag-muna subukan yan, parang ganun. Here at Hardware Sugar, we want as much as possible everybody because we think PC hardware is super cool. That's why we, parang bata, it sounds like a kid, but we really think PC hardware is cool and we're trying to encourage more people to get into the hobby. Kaya yung, the way we try to explain things, medyo simplified lang, and sometimes we get the tech wrong, but when we do get it wrong, we do say that we got it wrong and we apologize, but because that's a mindset we have in mind that trying to get more people into the hobby and kaya sobrang natutawa kapag may nag-iwanong comment na, oh, thanks so much, kahit medyo, wala paong main-tidian sa computer, this video really helped me a lot because that's what we're trying to do with the shop and with the YouTube channel. Definitely may improvement from year one to year two. Yeah, year one, mga 260 subscribers and year two, 11,000 something. Sobrang thank you sa lahat na nananood, lahat na nag-iwanong comment, and sana bumilirin kayo sa shop kasi yung talagang pinakalayunin namin yung PC shop talaga parang saigig lang tong YouTube na to. So pasensya na sa mga nagtatanong kung kailangan yung giveaway, never pa kami nag-give-away in the shop or sa YouTube kasi ito biy honest, walang budget doon, we put all of the budget into getting better tech for inventory so that we can make it available to you guys. Sa Lazada, Lazada is an important sales channel for us yung first year, mga 960 followers kami sa Lazada, ngayon na sa 360 na and mas mahalagadon, anong approval rating, anong reviews namin sa Lazada. Currently, we're at 97% approval rating out of 100. And that's after more than 900 reviews. So it's good to say that mahirap kasi ma-online customers, medyo maselan sila, tapos yung point of contact mo lang yung online chat. Parang it's really hard to engage them and get them to feel na, ay itong hardware sugar parang ibang PC shop to, they'll take care of you. So really have to do the extra effort for online customers and at least masaya naman 97% yung thumbs-up rating namin or approval rating namin sa Lazada. Finally, sa Lazada, yung seller metrics nila may seller size. Basically ito yung number of items na shinship out mo. Nung first year namin, I think mga size 2 out of 5 palang ata kami or size 3 at the most. Itong year na ito, 4 out of 5 na yung seller size. So definitely may gross in terms of number of items sent out. And may seller level din yung Lazada. Ito naman yung gross amount of sales. Not based on number of items but based on total value of gross sales. Year 1, I think we were around 4 out of 7, seller size 4 out of 7. Ngayon na sa seller size 6 out of 7 na yung hardware sugar. So again, definitely may improvement in terms of sales volume and gross sales out. Although personal goal kusana makamit yung level 7 sa Lazada, gusto ko lang matikman kahit din namin ma-sustain yun but anyway, very big improvement over year 1. For Shopee, another important online sales channel, nung year 1 wala pa kami sa Shopee. Nung year 2, itong year na ito, naka 1000 followers na kami sa Shopee and anong approval rating? We are at 4.9 out of 5 sa Shopee. So ayon, same. May hirap engage yung online customers but we really try as much as possible to give a good customer experience. And for the entirety of this video, nakita mo naman lahat na mga reviews na lumalabas dyan galing sa Lazada, galing sa Shopee, galing sa Facebook and lahat ko yan tuto. Walang fake na review, wala kung kinausab na kaibigan na ay pre, review mo naman kami kasi ikawawa naman yung shop. So really take a lot of pride in the good reviews and siyempre may mga bad reviews di mo maiwasan yan but sobrang natatandaan ko pa each bad review kung bakit nangkaroon ng bad review and sometimes we do deserve it. Sometimes we don't. Maybe baka sa susunod gawa ako ng video nung kwento tungkol sa bad sa bad reviews but sometimes medyo kapos talaga yung customer service namin we fell short but it's good to see that most of the time we give not only good but superior customer service so nakita naman yung sa report card sa reviews. So to sum up, sales volume up customer service still good so far we're looking pretty decent. Isang malaking pagbabago from year one to year two aside from the sales volume is the shop. I mean the shop if bumisita sa amin ng year one alam mo yung shop na yod sobrang liit nung unang shop namin. Parang if you stretch out your arms yung armspan ko tatama na dito yung one wall tatama na dito yung second wall ganun ka liit yung unang shop namin and if you're curious you can see some of it in the we do have a YouTube video about the old shop when we left it. So I think that yung lumang shop sobrang sikip ngayon we're in a space that's really big 48 square meters so almost 10 times the size or eight times the size of the old shop and tara kang ginamit namin yung space na yun yun nga nabangit ko earlier na gusto namin pagpasok mo madaling umikot sa items pwede mo tingnan we got custom wooden table so we can build custom wooden shelves so that we can properly display the items and if you come to the shop you'll feel that at least nagawa namin yung layunin namin na yun na pagpasok mo sa shop madaling umikot at may papansin sayo hindi kagayon nung ibang PC shops na sobrang sikip lahat nung items na katago tingin sa yung maghanakaw ka pero at the same time hindi ka ron papansin in so medyo di ba medyo medyo weird yun but we tried to do the opposite of all of those things and this new place this 48 square meter place still in Makati with good parking outside allowed us to do that so malaking pagbabago yun from year one although to be fair medyo nalungkot ako nung umalis kami dun sa unang shop and you can see it in the in the YouTube video we did last na nang talaga dito sa bagong place namin what the larger space allows us to do is yung ato have these test rigs na parang makita talaga ni customer na oi masaya to maka din tech na to and we're super fortunate na may nagpahiram may mga ibang brands na nagpahiram ng mga items for display such as yung ASUS monitor which I will review in another video NGXT was also kind enough to provide us the RGB behind me the ASUS ROG Maximus something I think is the motherboard behind me that we used for the test bed so yun may really try to engage some of the brands that na parang oi medyo gusto namin na makita ni customer yun tech mo and you know can you lend some stuff to us and masaya naman yung iba medyo responsive medyo willing to take a chance naman dito sa shop namin na di naman ganoon ka si Kat pa so thanks so much ASUS and thanks so much NGXT for lending us your stuff please lend us more stuff we'll gladly take them so far support card sales volume good customer service good new location very good what about inventory and actually dito tingin ko pwede pa may room for improvement hiyang hiyang ako pag may nagtatanong o may Ryzen ba kayo or Intel usually since you know we're sort of a small shop mabilis kami maubusa ng CPU and GPU tapos ang hirap gumawa nung custom rig yung talagang to pili si customer ng parts sa gusto niya kung wala kang GPU kung wala kang CPU and so we want to change that itong year three taraga na to mag-effort kami na mag-onstock Although aside from the basic items we've always tried to stock medyo uncommon items like uncommon cases like the Thermaltake Core P90 or even the Core P3s or the NZXT H700 Fallout special edition case we've stock continuously the HTC Vive yung pang VR I think parang yung Vive parang hirap makahanap dito sa atin yung TT Core P90 parang kami lang at least as far as I know na nags-stock nung case na yun yung GamerStorm MF120 fans I personally tingin ko sobrang gada nung fans na yun wala akong nakahanap na nags-stock nung but I thought these are cool looking fans sige stock namin sa hardware sugar and may bumili again yung shop philosophy namin we tried to stock uncommon medyo rare items para main ganyo naman si customer pagdating dito ui may ganoito pala nico na isip na pwede pala tong case na to and it's not even it doesn't need to be expensive things it's like we also stock the Cooler Master 90-degree adapter for the motherboard para hindi siya you don't need to keep bending the 24 pin PSU cable and it's just really little things like that and it's really the kind of mindset na ano yung useful sa customer ano yung medyo unique na wala sa ibang shops so room for improvement definitely kailangan mas maganda yung basic selection namin CPU and of GPU pero susabukan para namin italo yung pag inventory nung mga items na wala sa iba o mahirap hanapin and actually kung follower ka sa Facebook you know that we have an entire Facebook album just devoted to custom orders wala kami in stock na inventory si customer may isang item na gusto nga niya the lapit si customer he'll ask oh, can you find this for me and sometimes we can find it and we get it for him as a custom order special order we're able to get it from our supplier and everybody's happy we really try to go out of our way to find rare items andaming cool na PC hardware na yung medyo labas sa mainstream and that's what we try to do that's what we try to find another area for improvement is way of ordering from us of course, pwede ka pumunta sa shop dito may online presence din kami but hirap gamitin yung lazada andong shopti andami mga sakit sa ulo yung shipping yung customer experience pa niyong mga refund pa niyong warranties hindi na ako na tutuwa na marami kaming nabibenta sa lazada and sa shopti so we do have a project that we're starting that hopefully by end of the year mas planchado na mas madali na lang bumulin na sa amin directly online and I won't spoil it for you I'll talk about it later in the future pero for year three we would definitely want to move away from lazada and shopti kasi sobrang sakit talaga sa ulo nung lazada and shopti parang nakakainis na I'm grateful that they allowed us to reach this sales volume and they've allowed a larger audience to see us and may exposure yung hardware sugar na may bagong shop and okay naman yung inventory nila pero hindi kaya scale yung gusto naming operation na talagang tutok na customer service hindi kaya through lazada and through shopti so one area of improvement and that we are actively working on is na dapat sobrang dalilang mag direct order sa amin first we'll start with metro manila and then we'll expand to outside of mm hopefully by maybe six months after that that's definitely something we are working on dito sa dula nung report card mukang okay naman yung performance yung hardware sugar and natutuwa ako na maraming natuwa sa shop maraming natulungan with tech and you know we were able to make available a lot of nice hardware for people but to be honest wala pa to wala pa to maraming pa akong ibang ideas na gusto ko sana na matupad for the shop sobrang simple lang open 24 hours wala akong alam na open 24 hours na PC shop gusto ko sana si hardware sugar ganon very challenging to have the staff and the sales level to support it currently naka lockdown parin tayo but that's just one simple thing di pa sobrang okay parang biglang na matay hard drive mo in the middle of the night or biglang nasunog yung PSU mo who you gonna call 24 hour open hardware sugar and aside from that parang may aquarium na naka live stream kung sa lahat nung mga builds namin dun gagawin sa aquarium so if you're the customer na boonibili nung item na yung nung build na yung you can see it being done in real time if you're a beginner and you just want to see how it is to build a computer yun lagoan ka lang makita mo sa aquarium sana tuloy-tuloy lang yung parang 24-7 yung aquarium na yung na live stream and free delivery and things like that andami pa talagang pwede yung improve for hardware sugar wala pa to maraming improvements sa year 2 pero hopefully kung bumuli kayo and you guys support us hopefully sa year 3 mas marami pang improvements sa year 4, year 5 until talagang it will be a shopping experience pagpunta mo doon sobrang no hassle ang ganda nung inventory lahat nung kailangan mo na nandon knowledgeable staff and yun na that's really the dream maraming pa akong pangarap para sa shop hopefully matupad yung ilang objectives and we can keep building on the success of the shop and and I'll close just with a short excerpt we actually have a manifesto and again what kind do you know any other PC shop na may manifesto because to be honest talagang we take this stuff seriously it's not just B.S. na marketing na customer service good items we really really want to provide the best PC shopping experience and so we do have a manifesto that is a unang shop namin nakaprinto as nakadikit doon sa isang glass na wall dito sa second shop di ko panagawa yun but I will definitely hang the manifesto soon and this is a part of the manifesto hardware sugar exists because the founder got fed up with the bad service of other PC shops our items are awesome and they should go to awesome people at the end of the day we just want to make cool stuff available for our fellow gamers and PC enthusiasts so ayun cool tech to cool people that's really the basic founding thing of hardware sugar we're easy to talk to again we don't like jargon we don't like doing a lot of the techy techy technobabble things we're not in an episode of Star Trek and thank you so much for everybody who's watched us who's bought from us again malayong-malayong pa tayo sa talagang panaginip ko na PC shop or yung ideal PC shop but hopefully with your support we can keep building and keep making it better and better finally may nag-request ng shout out so here we go shout out kay John Salamat who has an old computer like me sana mak-upgrade na tayong dalawa itong 2020 actually the new stuff coming out really sounds cool the fourth gen Ryzen and the Ampere NVIDIA so I don't know baka it's time na we take the plunge na lagin natin bilin na tayo ng bagong rigs with RGB and all of the nice cool hardware shout out kay Christopher Dahay natuwan naman ako na nakatulong kami sa bagong mong rig sa first build mo and if you have any questions you know how to reach us and last shout out kay Senpai 19 okay lang kahit nika mag-English sa comments magsulat kayin tagalog magsuot ka sa Bisaya makasabot saan ko and you know just do your thing thanks so much for taking the time to comment and again it's supposed to be a report card but this ended up being like this big thank you video and to be honest talaga sobrang salamat to all the customers to all of the people on YouTube to all of the Facebook followers it's been a fun ride but the ride is just starting I hope you guys will continue to support us and encourage your friends to support us thanks for watching but more importantly thanks for buying from Hardware Sugar