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Uploaded on Sep 3, 2010
Upgrading or replacing a major infrastructure support component like your phone system is a challenge. In the spring of 2010, Inforonics performed a complete replacement of it's phone to a VoIP enabled platform. Listen in with Inforonics' Scott Taylor, Support Architect and Matt Hooper, CIO as they discuss the realities of managing a project of this nature, while maintaining 100% availability for their customer and technical support contact center.