 اسلام علیکم پاکستان آہ last time we were talking about the obligation to employees in good corporate governance and today we are going to continue with the same chapter for a very simple reason that this is a very very important aspect of corporate governance and good governance together and again the employee is a very very important stakeholder to the whole organization actually the backbone of any organization the employees motivation the employees abilities the employees competencies and also the employees objectivity to ensure that the organization runs properly and optimal and also in profit these all depend upon how the employer or the organization is treating them now ladies and gentlemen when we look at the obligations then humane treatment is very important employees as their first customers and above all as human and friendly healthy and competitive environment for the workers so again ladies and gentlemen what we see is that the real first customer of an organization is not the ones who are buying the product but are actually thrown employees and that is what we say are the internal clients so the employee is the internal client while the people who are buying the products are actually external clients and secondly a very important thing is is that humanity and to be humane is a very very important aspect of administration and of governance and then to create friendly healthy and competitive environment for the workers to ensure that the environment is conducive and enabling to ensure that a worker is able to exhibit and come out and execute his own inner competencies and also knowledge that he or she has and that all of it can be honed on to the betterment and the performance of the organization is extremely important now the next thing is that ladies and gentlemen it's also very important to make the employees participate so they should be participation by all the genders the participation needs to be informed and organized that means it should not be random it should not be scurrilous it should actually be focused there should be freedom of association and expression also and then one should also be able to organize them as a civil society so all of these different aspects of participation become very important and it is the responsibility of the organization to create such an environment that the employee can then participate at multiple levels and that is extremely important we also talk about empowerment management must have the freedom to drive the enterprise forward empowerment is a process of actualizing the potential of its employees so just like in Maslow's hierarchy we talk about physiological needs we talk about safety needs we talk about social needs we talk about esteem needs now an organization is actually a family is an ecosystem of people working towards one particular objective it is very important that all of these are taken care of by the organization but also the fifth level of Maslow's hierarchy which is self actualization which basically means that a person is empowered to fulfill and materializes our own ambitions and also in that journey ensure that they can give the best to their organization and that creates a win-win situation so empowerment actually creates a win-win situation and ensures that the company excels and the employee is able to exhibit and implement his or her best within that particular organization and that is the type of relationship we actually need within organizations empowerment unleashes creativity and innovation throughout the organization invest decision making powers in the most appropriate levels in the organizational hierarchy so let me tell you ladies and gentlemen we earlier talked in the first chapter about kaizen and that is continuous improvement through small steps it's a Japanese philosophy now the Japanese basically believe that decision making should start from bottom up that means the grassroots workers employees to be given opportunity to take decisions related to whatever work they are doing and then as they we keep on going up up to the top most level they should be proper decision making and that can only be done through empowerment so empowerment actually unleashes creativity and innovation and also ensures that the employees feel an ownership to the company and to their own ideas and that enables them to contribute in a better way and not just as machines but as Cuban beings as organic beings as beings who can think who can create who can innovate and make a better change for the organization that is extremely important and with all of this it is also very important that there is equity and inclusiveness a corporation is a miniature of society just like I was mentioning earlier whose well-being depends on ensuring that all its employees feel that they have taken it and do not feel excluded from the mainstream just like I was saying there has to be cross ownership the employee and the management own the company and the employees are the backbone of the company and they should be made honored dignified respected in all of this model of ensuring that the employee participates owns and gives his or her best for the organization and that is done through equity and inclusiveness now this also requires all those groups which are vulnerable to be given opportunities to improve and also maintain their well-being so all of this is very very important and it is like a two-way channel that the company ensures that it is giving a wonderful environment and then the employees participate to their best and to their maximum thereby optimizing profitability and performance now besides that it is also very important that there is a participative and collaborative environment equal opportunities are given for all levels of management and decision making and in collaboration it is basically working and ensuring peace and harmony between the different working community and the management which in terms being high productivity higher profits and higher market share so again ladies and gentlemen just to sum up this chapter when we take care of our employees our employees will take care of the organization when we ensure that their fundamental needs are met the employee will ensure that the fundamental needs of an organization are also met when we give empowerment decision making ownership equity and fairness then the employee gives his or her knowledge competencies values whatever they have within them for the organization this leads to a win-win situation a better working environment and better circumstances for the employee and higher profits higher profitability higher market share and better performance for the organization and that is the way forward thank you