 Hey guys, this is Kevin. Today I'm going to talk about a user question. His mom changed the cartridge, and after that he found a small spring in the printer, and the printer will not recognize the cartridge again. The little spring comes inside here. However, you should check the pins. Make sure they're all there. You should get a knife. There are five on top row and four on the bottom row. If you got one of them broken, today's your lucky day. Go to bchtechnologies.com and go to printer parts, Epson, and go to electronic boards. And on the left, you're going to see the selection. Click the CSSC terminal, and here's the pin that you can buy, so you can swap them when you install the spring. If you already lost the spring, I know you're dead. Go to the same thing, go to parts, Epson, and go to springs. You have both the spring and the thumb top in one package like this. Do check if the problem is caused by the spring before you buy, and try something like this. If one of them doesn't bounce back, that's the problem one. First, you need to get the printhead unlocked. To do this, turn the power on. As soon as you see the printhead moves, cut the power off. Now slide the carriage to this position where it has the opening. Get a size 1 Phillips screwdriver, and remove this screw first. Then two screws, one on each side. Now we need to remove this piece. It's hard to describe how to do it. Let me just show one that I already removed so you know where to push. This is the bottom of the carriage. Pay attention to the square hole. Here's the top piece, and it goes in like this. So we need something to push into the square box that will release the cover. Let's do it. After you get that part loose, just pull it straight up. Now we can remove the two more screws under the cover. Now you can lift the whole thing up. That was the easy part. The next part is a little bit difficult. Take a close look. There are two things that look like a spatula. Just remember that. And remember I say those spatulas should be on the top. And this piece I'll call the bottom. So the bottom have two square holes. And those spatulas should be on top of those square holes. Just use a finger. You can lift, set up, and remove this cover. I'll call the base. You don't need any tools to remove it. Just use your fingernail. However, be really careful when you remove it. So now you can see what I said about the spatula on the top of the square hole. When you lift it up, do it slowly. And those springs should stay with the base. To install the spring, the first thing is to find it. You put it down, dial the column, and push it down and twist it a little bit. Give it a half turn twist. And it should stay with the column. Now slowly flip it over with the spring attached. Some apps. Okay, let's try again. So half turn, a quarter turn or half turn, and flip over. This is incorrect because the spatula should be on the top of the square. And this is correct. Just slip the square underneath the spatula. Now you can see it's underneath and push in. You're going to hear a click. Then just test it. You're ready to go. Oh, by the way, I forgot to show you how to change the pin. I mean, just get a screwdriver, take it out and slide a new pin in. And if you need to change that. I hope you enjoyed this video. Visit us at www.bchtechnologies.com or locally, Greensboro, North Carolina. Cheers.