 Hi again, this is Svader from Superoffice. Today I'm going to tell you about a feature that allows you to work more efficiently with repeating requests in Superoffice service. Now, often when you're working with requests you will see that you keep getting the same kind of request where you have to do the same process of managing them. And if this is the case, then it could be very useful to create a macro that automizes this task. I'm going to show you how you can quickly create a macro that will change some of the properties of a request, send it to another department and send a quick reply back to the customer. So in order to create a macro you need to be an administrator of the user system. And then we can go under Settings, we go on System Design and we go Macros and Scripts. I'm going to create a new macro. So I click the new macro button and I will give it a name. I will call this Move Request to Invoice Department. The idea of this macro is that whenever the support team gets an inquiry that's supposed to go to the Invoices department, they should have a button that will just move the request over to that department, that category, and quickly reply to the customer. So this is the name of the macro and then I will click Actions and I will choose an action type for this macro. In this example I will choose Change Request. Click Continue and then we get into a screen where we can specify what the parameters that should be modified are. So I will specify that the category should be changed to the Invoice category and then we would like the owner to be automatically assigned so that it will be assigned to someone in that category. And then finally we will add a reply to the customer. I, your inquiry has been forwarded to our Invoices department. They will get back to you soon. Sincerely, support. This is all you need to do to create a macro. I'm going to click OK now and save that macro. Now macros are general, they just do automated tasks. In order to have this macro somewhere in the user interface, I also need to create a menu item. So again I'm going to the Settings menu, System Design and choosing Extra Menus. Now on the top menu I choose the View Request screen and here I click the plus button to create a new button. I'm going to call this Move to Invoices and then I can choose the newly created script. Move Request to Invoice department and click OK. Now if you go and look at the request that has come into the system. So in this screen where we're looking at a request that should be moved to the Invoices department you can just click on Actions and you will now have a new menu item that's called Move to Invoices. Clicking this will change the request to the Invoices category, change to a user in that category and add a message to the request replying to the customer saying that the request has been managed. By using macros you can become more efficient in handling repetitive requests giving you more time to deal with the complicated ones. I hope this was a useful feature. Thank you.