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Uploaded on Jun 24, 2011
NJN News reports on Saint Clare's emergency services and new ER wait time program, in which patients can learn wait times at all three emergency department locations: Denville, Dover, and Sussex. Publicizing the ER wait times, which includes the ability to receive information by text and web, is part of an overall effort to ensure patients are seen quickly by doctors in emergency situations. Saint Clare's has reengineered its protocols, processes and staffing so that expert care begins in minutes.View the segment to find out what Saint Clare's patients, physicians and nurses have to say about the new ER wait time initiative.