 the presentation, Transforming IT in Digital Age with IT for IT, by Mr. Prasanna Anantarmayan. Prasanna is a Cloud Chief Technologist at Hewlett Packet Enterprise. In his role, Prasanna engages with large enterprises on their IT transformation projects, focusing on cloud-first and mobile-first initiatives. Prasanna comes with over 25 years of experience and specializes in cloud services that are prepared for enterprise IT services management. His research interest includes hybrid cloud management, IT organization models, and cloud security. Prasanna holds five US petitions and is an open group certified distinguished architect and serves as a member of the certification course. Well, Mr. Prasanna, it's over to you. Thank you. Thank you. I know that I'm the last one in the presentation, and I'm trying to make interesting by showing a little bit of demo as well. I know there was a good discussion that happened on what is IT for IT and how TOGAF is related to IT. We did a good job in trying to really relate these two together. I know that there are a little bit of questions still remaining. Hopefully, my presentation might answer some of them. If not, we can definitely have some of those questions answered. The idea of this presentation was basically we are going through the digital transformation that we heard in the morning. It's initiated through an application in the state government, but that is going at the national level as well. That's happening from a government. Imagine if from the government it's happening, and the impact that it would have on the enterprises as well. So there's going to be a huge transformation that is going to be happening in the business or enterprise. If you look at the enterprise as a government, enterprises as business units as well, businesses as well. So the impact of those business transformation, how it's going to be impacting the IT organization, the IT function within the government and within the enterprises or within these businesses. So that's the objective. How do we really transform the IT itself to really make this digital India or digital transformation that is happening? That's the whole objective. I'll try to address some of those. Some of the activities that you're currently working as an architect, as an IT organization might reflect that, okay, this is what actually I'm doing. So if you look at it from an IT for IT, it's quite possible that some of the activities that you're doing fits into those value streams that we'll talk about. So that's what I would reflect as well. A little bit, let me just go into the change that is happening. We heard a lot since the morning. In fact, you know, the changes that is happening as a part of digital transformation. In fact, the digital India, our world's setting of the infrastructure for empowering the citizen, empowering the business. It's a fantastic type and a fantastic initiative that the government here is initiating. And the reasons if you are saying this transformation is twofold. One is from an outside perspective. The changes that is happening because of this transformation in the end user community. The users of these technology, users of those services, that is driving the transformation in the business as well as in the government. And at the same time, we heard in the morning in ETHAL, there are around 3,500 or services that are there. And out of that 30 to 40 percent, I know Pallab indicated that nearly 60 percent are duplicated. So how do we really bring in the efficiency? From inside, you know, trying to look at it from inside organization, how do I really bring in the efficiency so that without compromising the service that I'm going to give it to the end customers or the user, I can bring in the efficiency so I can be profitable as well. That's the whole changes that you can read. This is coming from a larger statistics. The changes are driving. So what we saw in the morning, you know, the three major initiatives. One from the connectivity to the end users that's happening as a part of Digital India Initiative, which is like more than a lack of host offices are now enabled with the digital host office or the digital IT enabled. And then you have in the center that the infrastructure from a perspective of whether it is Aadha card or it's the Digilocker being, is the new application that is coming up. So this is enabling the end user to really bring changes. You know, they'll start looking for more. And at the end, the infrastructure from either it's a BSNL or the IT, the telecom infrastructure that's connecting, providing that infrastructure for this IT services to be enabled. If you want to just see the changes that is happening, just a question over here. How many of you have registered for Reliance Geo? Not much, but the way if you want to register today to get this SIM card, it would be a little shocking because you know my maid said just last week she came because her brother was just past 10th standard and he is one of the same person. He comes with the Samsung phone, which is attached to it, is a fingerprint reader. So you press the fingerprint, specify your Aadha card number, boom, he will give you the SIM card. All KYC stuff. Imagine the kind of changes that's coming up, specifically on one of these, getting access to mobile services itself. That's the kind of changes that is being brought through. Taking the same example, I'm not marketing for the Geo in any case but at the same time, what customer is looking at what is useful in here is it's a better service that they are going to be providing. They are giving us free of cost in March and they are extending up to probably June. Free calls, that's a better service. It's a faster service in June, giving you a 4G with one GB data per day, free of cost. And then it's cheaper as well as it's safer as well. Now the idea of this is this is the way that the customer is asking what in a new world, you know, new transform. And another example that I would like to give you is how many of you are traveling in metro? I know metro. I'm sure other metros as well across there. So you have the analogy that you can bring in is the better, faster, safer and cheaper for providing these kinds of services which are significantly IT enabled. There's more of IT that gets into providing this service. So the idea is when we are talking about why IT for IT has come in, the reason is most of this business requires a lot of IT capability and IT needs to really transform. That's the reason when you see IT for IT, it's basically one of the questions that was asked is yes, this is very specific for running a business of IT. And that's the standard that came up. There's another question that was asked which was related to the bimodal IT. Yes, there is a significant amount of traditional IT that remains in the organization in the government which cannot be really changed. That means that what can be changed over a period of time, but till then you need to have certain capability which is agile in the new digital world how do you need to really manage the changes? How do we really adapt? So then IT in the short term need to form that bridge. How you can really form the bridge between the traditional IT through a new generation IT. That's the objective with which the idea for IT standards are also developed. So a lot of initiatives that would get originated into really meet the requirements of the digital transformation for IT transformations that are required to meet the digital transformation. You would have DevOps, you would have cloud, there are initiatives that are related to security, there are processes that are changing, there are tools that are getting changed. You have architectures that are really used, architectural frameworks, standards that are in place to really build individual pieces. How does all of these pieces would fit together? How does this whole puzzle look together from a top-down approach for an organization like somebody at the chief minister level or at the CIOs or CEOs level. How do they really look at the organization? If you try to take the entire drug app architecture and a lot of these diagrams in an archaic form, you will probably not understand. There need to be a somewhat simplified version of a top-down approach which a CIO can understand and see this whole entire IT organization because IT is driving a lot of business. So you'll have to have an understanding of how IT itself is working. But IT is the way that would explain that picture. We'll just go in here. As you can see here, I don't know how much you can read it, but the idea, as James was talking about earlier, it was originated probably five, six years back in 2011 when HP, Shell, Accenture, there were quite a lot of these companies. They were really looking at rattling from the fact that a lot of IT projects have been initiated. What's the value that I'm getting out of these projects? How do I really see the value from these projects? The other aspect is enterprise architects. I know you said from Swift Technology, you talked about what's the first thing that organization would want to invest in. They would like to invest in something that gives them a higher top line. Enterprise architecture is probably, yes, they know that it is going to be bringing that, but how does it really bring? What is the kind of things that, as an architect, that I can make use to showcase that value? And showcase that here is where I fit in in the entire organization, entire operating model, and this is what the value that I am bringing is. That's where the research for IT started, and that's how the standard has been developed. There are basically two things that Bill has already talked about. It comes up with a value stream, which is the micro-portals model, where an IT operating model with value streams clearly defines these other streams that will give you a maximum, you know, micro-portals talk about in terms of manufacturing industries, the margin that you can get. How do you maximize the margin? That means that bringing the efficiency in your entire operating model. That's the first part. The second part is very prescriptive here. The reference architecture that we talked about, it talks about purely on the functional level and at the information level. It doesn't go deeper than that. You can put in as a part of function whatever component, software component that you would want to introduce, but it remains at the functional level, and it also talks about how information is exchanged across the values. That goes deeper into the IT reference architecture. IT operating model will talk about how the IT is operating. You know, we talk about from an architecture point of view, yes, of course, TOGAP also talks about operations aspect of it, but end-to-end operating model in a simplified way is how the complementary aspect of TOGAP, IT for IT is being implemented. Here you would see, in an IT, the rightmost portion is the supply chain, where it starts from the infrastructure and then the application and then system at the IT level and the business process. I will call it as a supply chain. And then you have the value stream across strategy, portfolio, requirements to deploy that's already been discussed about. The idea here is when we see what Mr. Satyanarayan in the morning talked about and Pallab talked about from an IT in the enterprise architecture, very clear vision, followed by an enterprise architecture which stayed at the functional level. Yes, they have gone deeper into a functional, dissecting the functional into a component level as well as the repo functionality. But if you look at it, at the top most level, the strategy is very, very clear. That strategy to coming out with a portfolio of services. Now, if I have a clear portfolio of services that I need to be delivering and a clear ownership for each one of the portfolios, you probably have had that out of 3600 services that has come, 60% would be duplicate. So, that is the value stream that value that an architecture can bring in. When you have a clear strategy to portfolio, when you have a clear ownership that is assigned to the portfolio of services that you are coming in, as a part of this value stream, you can showcase that this is where as an architect around bringing value. Similarly, if you look at it from requirements to deploy, this is nothing but a deployment of how you develop. We all talk about agile methodology. Where is the value that I am bringing in that question? How I can really bring out the value? What are the ideas that I can really measure and showcase that because I am doing agile methodology, I can do a release of services much faster, which means that your time to market for business is going to be much faster. That is where I am going to be bringing the value. So, it is very clearly in each one of these value streams that you can highlight the value that you are bringing. As a next level, yes, we have other frameworks like TOGA or SACMAN or other architectural methodology that you can really make use of to crystallize this. The other thing that you would like to also see is, you know, what are the roles that ITR is playing in the digital age, in the digital transformation. Let's go from the top to bottom. You know, because you see that power to empower digital India, we talked about. It's empowering citizens, it's empowering businesses to create, it's empowering SMEs to really create more new services. So, in the new world it's going to be more as a broker as a service. Broker service, brokering mechanism. You are basically coordinating and delivering services. You are creating a service delivery platform and delivering services to your customers or your citizens. That's going to be a significant role that an IT is going to be playing. And the key thing that is important in that is, how do you really guard those services? Guard the services that are coming from every individual service provider, providers. And the providers who are providing those services, how do I really give that that is coming directly to the citizens? That kind of coordination, that kind of arbitration service brokering mechanism is one role that fits across the screens. You know, it may not be just at the service strategy level that I'm going to be deciding that it's going to be a broker solution and it's completely outsourced, I'm not going to be even deploying it. No, it's across all the screens. You need to really ensure that there is a clear thought through on the portfolio that you are bringing in as a part of brokering. There is a clear, how do you really integrate that and provide a common services as a part of your common portal without even probably exposing the service provider. It's coming from a service provider. Then you have to really look at how do you fulfill the service, how do you build the services. That's the third request to fulfill this industry. And finally, how do you really manage the service level of every service? Provide a tax detective. Correct. Service broker. Then you could also be as a role. You can also be a service developer. Nothing but that. You are one who are looking at from a requirements going through, you know, friend talk about arch-making, creating the architecture diagram, then going in implementation, creating those systems itself and then providing the services. That's the thing. You can be a service provider yourself. You know, you are providing services like a B2B service provider. So you are providing certain services to multiple other government agencies or multiple other business units itself, or business assistant. So that's the five. At the end, you need to also have an IT management capability. That means that you have the entire IT systems that are in place. How do you really manage these IT systems? Which is finally looking at from making sure that the services are available, the services are performed. That's the capability that you bring in as a part of management solutions. Now all these roles are necessary. So when you start looking at here is the IT for IT and here is how the different roles are. Now, what next that I need to really look at? How do I really start realizing my vision of IT for IT or the DOGA architecture and try to really make things really happen. This is where you start looking at from a lens and then see, okay, what is it that I need to really focus on? The first and the foremost is the customer center. You need to be, you cannot really get out of this customer center. So you have to really focus on customer providing either you know, how the best experience that you have to provide to the end customer and customers are going to be demanding. It's going to be demand that is coming from the top which will make you really think about how you need to really run your IT organization. And what is he looking at it at the cover he's looking at to talk about cheaper, faster, safer and you know better. That is what he's looking at and you can look at from each one of them what kind of KPI is that you need to really measure for each one of these benefits that he is looking at. From implementation when you start looking at from an implementation let's assume that you are looking at a multi-source environment so you are looking at as a service broker or you are looking at from a developer capability service developer or you want to really automate and make sure that things are much automated and security. You can try to build on and then see how IT for IT would really help in each one of these areas. So as you can see from the top I'm not sure if you can read this but let me try to read it some of them for you. So at the top if you have this lens that you are looking at it and then you are looking at how this lens would really fit into some of the high level use cases in here either as a service broker service developer and service provider for each one of those values thing there is a demand that is coming from an end customer that says that for example in service strategy and portfolio for a service broker in this section let me just read it out. I want to decide between build buy or broker to deliver the services. I means that this is what the IT is asking that this is what I want to do it or it's an end customer that is looking at it and asking for this. The last one which is on the same broker level at the detector correct level is looking at I want to manage suppliers to deliver and deliver rapid and effective resolution of all the problems that are happening. Now if you see that at a service broker level you have a very high level requirements that is coming and for each one of these requirements you would have a set of use cases that you can deliver. I will take you through some of this example as well but looking at because we see the broker is going to be the way that things are going to be happening as a part of IT governments and service delivery integrating all the services I will take an example of how the brokering can really work specifically in the cloud side but the idea here is when you look at from a service broker point of view you have selected that this is the use cases at a high level that you would want to address and you can clearly drill down further what kind of use cases that you would want to address for each one of those values. Now where these requirements actually originate we are basically working with various different customers which we have worked out and they find out that these are the high level requirements that we have seen but this is definitely a way to really work out on how do we really address for each one of those roles that you would see broker, provider, developer and within the value stream because there is a reference architecture that is clearly available with IT variety and defining what the use cases is and those use cases when you further drill down you would start looking at what are the functional products or components that you would like to see. So let me just take you through one of the examples here which is related to again I am going to be showcasing for an azure again I am not advising for over here but at the same time if you look at it from a brokering on azure solution the idea is you have an organization where you are looking at a private cloud and you have a cloud that is that some business entity has subscribed to azure as already they have worked out because you know the biggest thing that is happening is with the cloud services cloud service providers are today directly selling it to the business units they have not tech saved but at the same time they can really solve the problems so they are getting directly sold now what IT would be forming is IT would be either becoming redundant or you would like to really see them as yes I can really go on the services I am getting from a third party when somebody like azure how do I really do that as a broker that you could really execute that I will show that as a part of a demo but this is to just to give you an idea that it is possible to really create this kind of a brokering environment and that relates back as you can see all the way back on to an IT for IT and to a specific use case in a specific value stream going back on to a specific role that you are selected just in one moment so the idea over here is as a service broker you have to really look at managing the contracts the idea is so if you are looking at from a somebody like azure or amazon web services you will get a contract needs to be very well managed so as a broker you will have to be really looking at from a strategy point of view yes this is the service that I am going to be looking at and I am bringing in this services and once that is decided you have decided that infrastructure as a service is going to be looked at as a third party public that you are going to be using but that is not sufficient you need to really create that mechanism in your requirements to deploy that means that you will have to really integrate tomorrow it is going to be probably amazon web service or it might be NIC's main group that you are bringing into your environment so how do you really broker across these multiple cloud environments and bring it together so you would have a brokering environment which looks at more from a contracting point of view can you see this is it visible ok so you basically look at some of these contracts so you have mechanisms to really manage some of these contracts there are technologies that are available what I am showing is what HP's own technology but at the same time yes it is definitely available how you manage these contracts there is the contract that I would have but let's say if you are looking at from retail banking point of view how would this really work so multiple organization within the banking you can really say that look retail banking sector of your organization need to be using only this much portion of the services that are coming from Azure so like a categorization specifying the quota for each one of these sub organization can be also done as a part of contract where do you really decide this this is you basically decide your strategy and portfolio once that is decided then it gets into your requirements to deploy what I am talking about is the value screen which is defined in the ID for ID once you have these contracts that are defined so you would basically have a requirements that is the deployment and integrated Azure would give you a certain keys that you would want to make use of it and then they have their web services mechanism that you would bring in and you have a brokering capability that will bring in that services once that you brought in that services you need to be exposing that into your own quota right so your what I am talking about is the implementation aspect of how you are bringing that service and then projecting it to as a part of your common portal is a single ID source portal that you would like to have it bringing in multiple services how are you bringing them together into your environment so once that is done then you would as an end user you would browse through the portal and order for a service assuming that this has been integrated and you are bringing in the service as an end user you are looking at a portion to really understand ok these are the services that I have and I will go ahead and then order it for example here you can see Microsoft computer advanced platform that is brought in not through your Azure portal but this is something that you are with your portal where you are bringing those services the backlog of services and bring it to your own portal and your own environment I will not make you a lot of time but I will just highlight to you on how you can really bring in the services that you would see how many of you have used Azure but if you don't ok good so you know that in Azure you can really select the region where you want to have the services so you would basically select the region you would select the nickname and then I am trying to bring in some of those implementation aspects into the enterprise architecture presentation primarily because I believe that Bangalore has got a lot of developer community so I hope there is some good developer community so you can select the OS version and then VM finally once you are ready you are basically going ahead and then ordering it so what I just want to highlight in here is it's not only just one single service the idea of brokering is two aspects one is you are taking as a services that are available in the service provider environment taking an example of an IAS service where you have a compute platform and a storage platform storage service and then you have a load balancer assuming that ok you have three different kind of services bringing it directly and then providing probably is not adding much value you can do a combined service for example if you want to create a developer platform basically what you are trying to look at it is I just want to get a highly advanced server and then I would like to put a database on top of it and then I would like to put a load balancer I need to replicate this and create one service for my retail banking user that this is the service that you can order look you are adding value as well trying to really coordinate and not only just brokering but you are adding those services and then providing it to your end customer where do you decide again this kind of services is necessary it is again necessary from a demand that you get from the end customer he is asking for this simplification of this capability and that is where you can really integrate and then showcase ok so let me just showcase to you one aspect of that which is the development platform in here not only you are selecting the server capability but at the same time you are looking at a database so you select the database and also storage the idea that I am trying to showcase is basically you can really bring in multiple of these services that are coming from the cloud service provider combine them and provide a value added service now if you have to really do this kind of value addition where would the capability have to come is again in the service broker capability or for those who really understand the service delivery platform which basically provides the common set of services like identity management and then reporting and then also an integration capability to bring in multiple service provider providers those exposes those interfaces and design your services and expose that to your customer the idea of that is as a part of service broker capability again filling in from strategy requirements to deploy ability to really fulfill the request and also not only just fulfill the request imagine if you are bringing it from an external service you would also start metering it which means that you will have to do that and make sure that you start billing it to an appropriate agency or appropriate business unit who is making use of that service so the billing capability needs to be part of your request to fulfill as well and then finally maintaining that as I said the availability and the response time which is basically the detector ability to really improve the overall availability somebody talked about the reliability aspect of it to really measure the reliability unless you really measure that and create a baseline from a software part of you it's very difficult for you to really measure the reliability aspect so basically you take care of the reliability availability performance of all the services that you are delivering in the detector correct capability I'll stop at this demo so the capability to really as I said indicated bring in some of these services at a various strength it fits in directly into what we are talking about from an IT for IT at the same time not only it is an operating model which gives you a very high level view for a CIO but if you would want as an architect to really go deeper into it it's possible for you to go deeper and get to know about the functional components the interaction between the functional component and the information across these