 This is JSA TV and JSA Podcasts, the newsroom for telecom and data center professionals. I'm Dean Perine, Executive Vice President at JSA, coming to you from ITW 2020, the virtual ITW. And joining me today is Mr. Finn Cornbow. Finn is the Director of Product Management at CSG. CSG delivers innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. Finn, welcome to JSA TV. Hi, Dean, thanks for having me. You bet, you bet, Finn. So Finn, for our viewers that don't already know, why don't you tell them a little bit about CSG? Yes, CSG is a software vendor and at ITW, we're here with our digital wholesale suite that I'm responsible for. And we offer carriers and service providers a wide range of solutions within interconnect and partner settlement, trading and routing, optimization, as well as fraud prevention and end-to-end service assurance. And I should say that I'm proud to mention that we serve a good part of the participants here at the ITW, the virtual ITW, and globally that amounts to around 300 clients in the area of voice, messaging, data, and content services. Excellent, Finn, thank you for that. And I'm sure ITW thanks you for that as well. But just last week, you announced an online charging solution for wholesale and IoT customers. Why don't you tell our viewers a little bit about that? Absolutely, Dean. Yeah, last week we announced that we were working with CK Hudsonson, basically the free group of mobile operators, one of the largest and most innovative mobile operator groups in the world to launch a new and smart way to handle MVNO and global MVNO partnerships. The new digital platform will also enable Hudsonson Group to launch IoT partnerships for multinationals and enterprises that has a need for a global footprint for their IoT devices. And our platform will really help to sort of seamlessly collect and integrate the last datasets and enable new business models, including innovative revenue share models with its partners. And the platform we offer is cloud-based and managed by CSG. And that was very important for Hudsonson in order to experience a very rapid launch of these new services. And I love it, Finn, you're actually, you're in the middle of a lot of technological innovation. You mentioned IoT there, but you offer a lot of solutions around the trending technologies, including AI and connected cars, et cetera. So what are some of the latest trends in the customer engagement space that you're saying? Yeah, at CSG, we're offering both the orchestration of ESIMs as well as testing of the ESIM profiles. So that can be provisioned, downloaded and changed in different networks, really simulating IoT movements across borders. And some of this is where right now, for example, the ESIMs connected in cars, we're testing that for the automobile industry. And we use our global test network, where we have connection and qualitative service test capabilities covering more than 600 mobile networks around the globe. And when it comes to AI, that's just a discipline that we have very actively embraced within our portfolio, where it makes sense. Examples of us using AI, for example, is within the customer communication management suite for call center support, where we're using it for automated chat and bot functions. And we also use AI in our fraud detection mechanism to reduce the manual effort in finding fraud and minimizing what we call false positives. And overall, we find that many of these tedious tasks actually can be replaced by AI technology as long as you know that the business domain well and know how to train the AI engine. Thank you very much for that, Finn. No good ITW interview is without its COVID-19 question. So here's yours. One of the things that we are kind of seeing is kind of the new transformation of digital transformation and how COVID-19 has kind of impacted the overall progress and trajectory of digital transformation. So what are you seeing in that regard? Well, I certainly believe that the digital transformation has accelerated. We've seen a strong momentum over the last two to three months and Dean of customers wanted to move and know more about the cloud-first initiatives from us and leveraging the scale and automation that is available when you go for cloud for more autonomous management of the applications. And the fact that this comes with economical incentives for our customers due to the economy of scale that CSC can provide in running these applications in the cloud is obviously also much appreciated by our customers due to the tough competition in the telecom market. Thank you very much, Finn. And for our viewers who would like to learn more about CSG, where can they go? Yeah, obviously you can find us on the virtual ITW platform of which we are proud sponsor this year. But in fact, you will also be able to find us in most of the common social media platforms, Twitter, LinkedIn and YouTube. But otherwise I would recommend that you go to our website, which is CSGI.com. Awesome, Finn. Thank you. Thank you for being with us today. We really appreciate it. My pleasure. And thank you viewers for watching JSA TV and tuning in to JSA Podcast. We'll see you soon.