 So now let's welcome John Calary, Senior Vice President of Technology at the Trevor Project. John is the founding member of the Technology Department at the world's leading provider of suicide prevention and crisis intervention services for LGBTQ youth. John is proud to oversee a growing team of 50 talented professionals across user experience, product development, artificial intelligence research, and development, engineering, and technology operations. In today's demo, we'll focus on Twilio Flex plus Salesforce, creating a best-in-class user experience for youth in crisis and counselors. So without further ado, I'll hand it over to John. Thank you so much for inviting me here today to share how we're leveraging Twilio Flex to support youth in crisis. Our mission at the Trevor Project is to end suicide among LGBTQ youth. In addition to our prevention-based programs, including public education, peer support, research, and advocacy, we also operate 24-7 crisis intervention services via phone, chat, and text. While we are currently operating exclusively in the United States, I'm really excited to share that we will be opening in Mexico by the end of this year as part of our global expansion strategy. During my tenure at the Trevor Project, we've leveraged multiple platforms to deliver our life-saving services to LGBTQ youth. We started on iCarol, migrated to Salesforce Live Agent and Live Message, and we are launching our chat and text services on Twilio Flex on June 7th. While we are currently leveraging Salesforce as our youth contact CRM, we are also building our own platform from the ground up, which we will launch in Mexico when we start offering our services there. At the Trevor Project, we've been very fortunate to have hired an incredible user experience team comprised of three researchers and two designers. While Twilio Flex already has an incredible user experience, Twilio's developer first approach has allowed our UX team to further enhance the interface to uniquely meet the needs of our three core user groups, youth, volunteer crisis counselors, and supervisors. So we'll go ahead and start this journey with our youth experience. Like I mentioned, the customer experience for Twilio Flex looks great right out of the box. After extensive research and design, our product and engineering teams transformed this experience to meet the needs of our users, while conforming to our new branding standards. This screenshot on the left shows what the experience looks like if the youth is waiting in our queue. The screenshot in the center shows the chat itself. And the final screenshot on the right shows how we prompt for a CSAT survey after a chat has ended. So let's go ahead and move on to our counselor experience or what you might refer to as the agent experience in a typical contact center. As you may know, Twilio offers a few ways to integrate Flex with a CRM. Many contact centers embed the CRM into the Flex experience. But in order to make the transition easier for our thousands of volunteer counselors, we chose an intermediary step where we embed Flex into Salesforce. Like before, Flex already offers a great experience out of the box. This is what a typical counselor might see when they first start their shift. They click the Trevor Digital button in the bottom left of their screen, and our custom Flex panel displays. Here, the counselor sets themself as available. Once available, the counselor is routed their first chat. Once they accept the inbound chat, our custom case record appears on the screen. Like a previous slide, we have a couple of custom attributes here. We have a panel that shows if the contact has reached out before, a knowledge base, and a couple of timers for our counselors. And if queues are long and depending on a number of criteria, our counselors may also opt to take a second chat. While these interfaces look quite simple, there's a lot of youth and counselor research that has informed various details. For example, we heard from counselors that rapport with youth could be damaged if they accidentally called them by the wrong name. While Flex doesn't natively feed the contact into the chat panel, we use this research to extract the youth name from the case and feed it into the chat panel for our counselors. Finally, let's take a look at our supervision experience. When crisis counselors are on a shift, we have a team of supervisors who monitor conversations and provide support and coaching to counselors in real time. Once again, Flex provides a very robust and user-friendly experience right out of the box. Our UX team took Flex's already robust supervision experience to the next level, feeding in details about our counselors and providing numerous flags and indicators that provide our supervision team with enhanced situational awareness during their conversation. And with that, I'll pass it back to Mina and the TechSoup team.