 James says, I'm looking for help and support. I am a Mac user, a Mac Pro 2020 utilizing SharePoint OneDrive. It stopped working at the weekend and I had to unlink it and set it up again, but it's now looking weird and is not syncing. Looking weird. Well, it's because you're looking at it through the Mac interface. Of course, it's going to look weird. Yeah, duh. Yeah. That's exactly what I was going to say. It's interesting to me that he had to unlink it and set it up again. I'm assuming that that means that the only way that this person is accessing his SharePoint or OneDrive files is through the sync mechanism, which is an option. You can always sync if you have problems, you do. You un-sync it, stop the sync and resync no problem, or you could simply go to the browser and even on a Mac, it works much better and much more intuitively. Typically, I recommend my Mac people. If you're having any struggles with the client applications, go to the browser. The browser just works phenomenally and on top of that, a lot of the new features are headed to the browser apps. It's a bonus on top of it. What do you do? I got a question on that, Sharon, is what do you do when you need the offline files though? When you need them to be offline, you can still sync them to a Mac book. Through the web? No, you have to have the client, correct? You have to have the sync client running. Yeah, you're going to use the OneDrive sync client the same way. Yeah. If you're having problems, then you won't have that functionality. But I was also going to add on to that. If you're having issues because it's not unheard of for the service to actually be having problems, one of those surefire ways of checking that is to go and see can you get into OneDrive via the web through the browser and see if there's something else that's going on. Maybe it's a permissions issues, there's something wrong with your profile that's messed up. Usually I'll say with the end users, the very first thing, if it seems to be having some issues, just go back to the document repository or wherever it is that you originally started from and press the sync button again, just in case something is going on and you just do a bit of a reconnect and then I've seen it then sync without doing that because when you do the unlink, they see the unlink and it's often leaving the files on the device and then they're trying to delete the files and they're going to do it. Then go into the OneDrive sync client, unsync the folders like literally go through choose folders and tick them off to pull them off first. Then do the disconnect if you're going to and then go back online and reconnect. But I always go before you go through all that, just go online, click sync first, and see if that actually resolves it in terms of just bringing that connection back if something's gone on, and then go through those next steps first. Is there any guidance also when you're talking about the offline access, how many items, how many folders, are there limitations or their best practices for how many that you click on and try and sync at one time? That's to you as possible. Yeah. Well, that's what I've learned. That's why I'm asking that question. In fact, there's a couple of tips around that. When you sync, you can go to the files that you're syncing and you can actually do two things. There's one that says clear up space and that'll actually remove any of your downloaded files from your machine, but leave you connected to your library. The other thing is you can actually choose certain ones to keep offline all the time, so that if you have a specific file that you don't want to go back to the Cloud, you want to keep it where you can access it on your computer. It'll actually always make sure that you have a fresh copy on your computer. It's really good to select what you're going to work with, sync to it, use it, and then if you're not going to be using those files for a long time or don't know that you're going to go back to them, then maybe stop syncing that particular library or folder or whatever because you don't want to maintain those syncs any longer than you have to. I mean, how many files do you sync as well? If it's particularly big, one, you have to be careful on your device, how many files do you actually have on it and that you're trying to have offline? If you're trying to take everything so that it's keeping on this device and you're going to start having some issues as to how many you can ultimately have. If it's going to contain more than 100,000, then you start to go, how many files do you really want to be syncing before it starts to max out and it doesn't like it as a client? Yup.