 Daniel, Daniel. Non, c'est pas sûr. Mesdames, messieurs. Merci de bien vouloir prendre vos sièges. Laissez-vous prendre vos sièges. La cérémonie va commencer très vite. Mesdames, messieurs. Dans quelques minutes la cérémonie va commencer. Merci. Mesdames, messieurs. Mesdames, messieurs, les directeurs-genères de la UPU et les directeurs-genères de l'Université Européenne sont venus de l'Université. C'est que, le vice-directeur général de l'Université Postale Union est venu dans la salle. Les directeurs générales sont juste entrés dans la salle. Mesdames et messieurs, le premier ministre de la République, le Premier ministre de la République de Côte d'Ivoire et le ministre de la Communication et de nouvelles technologies sont venus dans la salle. Merci. Merci. Excellences. Excellences. Premier ministre de la République de Côte d'Ivoire. Excellences. Le ministre de la Poste et les télécommunications de la République de Côte d'Ivoire et le ministre de la gouvernement, le secretariat général de l'Université Postale Union. Les ministres, les ministres de l'Etat, les ambassadeurs, les leaders de l'organisation internationale, les collègues et les amis comme le vice-directeur général de l'Université Postale Union et le premier ministre du Comité pour la préparation de l'Université Postale Union. C'est mon plaisir et un honneur de vous accueillir. En Geneva, c'est important pour l'Université Postale Union à la pointe du cycle. C'est traditionnel d'avoir une date sur la stratégie. C'est la conférence de la stratégie de l'Université Postale Union. Cette conférence devrait être holdée dans la République de Côte d'Ivoire. Plus de la décision de l'administration, nous sommes particulièrement prêts à pouvoir hoster cette conférence avec la République de Côte d'Ivoire. Je m'appelle Bruno Connais, le ministre de la Poste et la télécommunication de la République de Côte d'Ivoire, le président de la conférence et je suis heureux d'y aller. Prime ministre de la République de Côte d'Ivoire. Mesdames et Messieurs ministres, délegateurs, la République de Côte d'Ivoire est honnête d'avoir cette conférence de stratégie et la République de Côte d'Ivoire est aussi honnête d'être même si nous ne sommes pas en Côte d'Ivoire pour hoster cette conférence de stratégie globale de la République de Côte d'Ivoire. Nous sommes honnêtes par la présence de la prime ministre de la République de Côte d'Ivoire Mr. Daniel Cablan Duncan et l'excellency Mr. Alassane Moitarram. Merci pour cette conférence. C'est mon plaisir et mon honneur d'être avec vous ici, aujourd'hui et demain. Et pour cela, je vais être très bref dans mes remarques. Je ne ferai plus d'en parler pour Mr. Bishah qui est le directeur général de la République de Côte d'Ivoire pour adresser la conférence. Distinguiste, speakers, panelistes et moderataires, invitées guest, gentlemen, bonsoir. Bonjour et Jambou. C'est mon grand plaisir d'inquiétiser vous tous à cette conférence de stratégie globale de la République de Côte d'Ivoire. Nous sommes heureux d'être capables d'avoir cette conférence ici, aujourd'hui. Mais, bien sûr, nous avons très beaucoup de regret que nous ne pouvons pas faire ça en Côte d'Ivoire originalement. Monsieur le Président, je souhaite exprimer ma gratitude profonde pour le président, pour vous, et pour le gouvernement et les gens de la République de Côte d'Ivoire qui ont fait toutes les préparations de l'année dernière dans l'esprit réel d'Afrique et de l'hospitalité. Je vous rappelle ma visite à Abidjan en avril 2014. J'étais fous d'optimisme quand le ministre Coney et moi ont jointement signé l'agriculture d'une conférence de stratégie dans cette visite. J'ai tourné la venue de la conférence pour moi-même, les préparations de l'élaboration qui ont été faites pour hoster ce que j'ai promis pour être une conférence en Côte d'Ivoire. Cependant, mon optimisme s'est arrêté par une constance très inférieure qu'il n'y avait pas été et pour laquelle Côte d'Ivoire n'était pas responsable. J'avais une visite à votre pays en septembre pour vous donner des news que nous ne pouvons pas porter à la conférence en Côte d'Ivoire. Votre excellent c'est que le gouvernement de Côte d'Ivoire n'a pas été faute et c'est pour vous donner une promesse pour hoster cette conférence. Je n'ai pas de doute que cet événement, Côte d'Ivoire sera un succès à l'événement. J'aimerais que l'Assemblée Auguste puisse me rejoindre dans la Côte d'Ivoire pour sa leadership et leur dédication. Je vous remercie. Merci. Merci beaucoup. Votre excellent c'est que c'est avec une grande émotion personnelle que je trouve moi-même ici en Geneva. J'ai été ici dans cette même salle où j'ai eu l'honneur de chérir le Congrés de 2008 presque 7 ans auparavant. La communauté de la Côte d'Ivoire est de l'un des plus anciens membres de la famille de la Côte d'Ivoire. En quelques moments on va avoir l'honneur d'écouter un message Mr. Ban Ki-moon le secretariat général de la Côte d'Ivoire qui explique son support fort pour la Côte d'Ivoire et ses expectations pour notre Côte d'Ivoire spécialement en délivrant les solutions de développement que nous sommes tous souhaités. Votre excellent c'est que nous savons que la Côte d'Ivoire et la Côte d'Ivoire presentent une infrastructure très importante pour le développement social et économique de la Côte d'Ivoire furthermore, c'est un medium pour la communication base pour les services de producteur aux citoyens et les témoins de la Côte d'Ivoire including facilitation financière, digital social et économique no other organisation sector ou industrie peut faire ce que nous faisons cette conférence nous allait apprendre toutes les députés dans les secteurs including governments, regulators, designator operators, customers, the private sector, academia and international organizations to discuss, to debate and share knowledge and experiences with the aim of drawing up a global strategy that will propel our organization into the next cycle. This today strategy conference will examine the current global postal sector trends and plot the way forward. It will also provide an opportunity for us to take stock of our progress towards the major goals of the Doha strategy that was set in 2012. Over the past two years, the UPS International Bureau in partnership with the various union bodies, member countries and our valued partners and stakeholders has made remarkable progress towards achieving all the goals. Programs and objectives set by the 2050 UPS Congress in Doha. During our two days of discussion, we will review some of our accomplishments and assess the challenges and opportunities currently faced in the post. We will listen to the voices of our customers and understand their needs. We will share some of our old principles and embrace new ones as we move forward. By the end of these two days, we hope to crystallize a new vision that provides the foundation of the future strategy of the UPU Istanbul Congress cycle. Your Excellencies, ladies and gentlemen, our strategy conference is being held at a key moment in our work cycle. Over the past two years, the Deputy Director General and I have had the opportunity to closely examine the past strategies, work plans and programs of the UPU. We have also had the opportunity to travel across the globe to attend regional postal conferences and meet with government officials, CEOs of posts and regulators and the private sector and customers to fully understand the business in which we operate. The challenges it presents and various ways in which we can deal with these challenges. Over the past two years, the Union Councils have held a number of important postal forums to discuss key aspects of our services and make important decisions for our sector and organization. We therefore believe that we are in a position to understand and advise and to keep our ship on an even keel. The program of the strategy conference is built around nine panel discussions, has been carefully prepared to enable us to gain insights from all our important stakeholders. Over the next two days, Your Excellencies, you will hear from some of the best brains on key topics that are central to our future strategy. I would like to offer my sincerest thanks in advance to all the panelists, the CEOs, the heirs of postal and international organizations, regulators and partners for their input. And I would also like to co-organize the Ministers and the Vice Ministers, Secretary of State of Japan, Côte d'Ivoire, Morocco, Kenya, Hungary, Spain and Ethiopia who are honoring us with their presence among many others, probably whom I have not mentioned here. We expect the speakers to bring fresh perspectives to the way the UPU operates. This is our chance to take a critical look at our organization. Nothing should be off-limits, not even our governing conventions, treaties and regulations. Let us step out of our comfort zones and test new ideas upon which we can build the future of the post. This conference is just the start of a process. The ideas that will emerge will be further refined through seven regional roundtables that will take place over the next couple of months. The final draft of the strategy document will then be presented to the Council of Administration later this year and will undergo final examination at the 2016 CES session before being submitted to and endorsed by our Congress in Istanbul in 2016. Your Excellences, ladies and gentlemen, I would like to take this opportunity to thank the Deputy Director General and the Management and Staff of the International Bureau for their great efforts in organizing this conference. I also want to thank the Chairman of the various Councils and Member Countries for their input. And last but not least, I would like to thank again the eminent speakers, panelists who have agreed to share their knowledge and experience and insights with us. I look forward to our discussions and I am confident that together we will make the UPU Strategy Conference a resounding success. Thank you very much for your attention. Merci Monsieur le Directeur General. Je vous remercie de l'intervention du secretariat général des Nations unies qui voulaient être avec nous mais il a eu des recommandations long termes et n'était pas capable de nous joindre. Et d'ailleurs, il voulait adresser la stratégie de la conférence avec un message vidéo qui je voudrais maintenant vous écouter. Si la vidéo est prête, cela peut être dédié maintenant. De la Côte d'Ivoire, Daniel Kablan. C'est le 70e anniversaire de les Nations unies. Cela donne à tous les membres de la famille UN. Une opportunité pour faire attention à ce que l'on puisse faire pour améliorer la vie des personnes partout. La Côte d'Ivoire et la Côte d'Ivoire du monde jouent un rôle important dans notre effort à construire le futur durable. La Côte d'Ivoire d'administration offre des communications essentielles et de support logistique. Elles provoquent des services financiers importants et font des contributions à l'avance sociale et humaine. Comme des formes mondiales, un agenda d'avance durable et qui s'adresse à l'adresse d'un changement climatique, les services postaux peuvent et doivent être prêts à la solution. Je tiens à remercier la communauté postale mondiale d'élaborer cette stratégie. Je voudrais remercier la stratégie qui contribue à l'administration d'un meilleur mot pour tout. J'assure que le 2015 soit l'année d'action globale. Merci pour votre commitment et les initiatives. Je vous remercie et je vous remercie pour la conférence. En behalf de tous ici, je voudrais remercier M. Ban Ki-moon, le Premier ministre de l'Université. Nous avons pris le temps de parler à cette EPU-meeting dans le cadre d'une agence très grande. Je pense que c'est une démonstration de notre commitment à notre union et à notre mission, qui est à l'aide des nations et des gens du monde. En behalf de la République de Côte d'Ivoire, nous allons now move to the official unveiling of the stamp specially issued for this World Strategy Conference, which is to the great honour of the EPU and its 192 members. I would like to invite the Prime Minister, His Excellency. Ladies and gentlemen, in fact, this stamp shows the first post office in Côte d'Ivoire, built in 1889, and it shows how it first was. And then we'll show you the stamp that's been issued specially for this World Strategy Conference this year. So you can go ahead and unveil the stamp. Donc vous avez les deux images. So here you have the two pictures of the post office as it was in 1895, just a few years after it was built. And then the post office today, which has now become the museum of the Gamasam town. And here's the second picture. So Your Excellency, Prime Minister, I'd like you to unveil the second image which shows the post office today. So this is the stamp that's been issued for this World Strategy Conference. Je vous remercie. Thank you Prime Minister, Director-General. I'd invite you to go and sit down again. Thank you. Distinguished delegates, just wait for you to get your headphones on again. Ladies and gentlemen, I'd like to give the floor to Mr Bishah Hussein who has a special announcement to make. For your announcement. Well, Your Excellencies, ladies and gentlemen, it's just a short, short ceremony here. We would like to honour our Chief Guest, the Prime Minister, who has come all this way and the Government of Côte d'Ivoire. We have just a short, I mean, a small gift out there. We want to unveil and give it to them as an honour from Universal Postal Union. So I have the pressure to invite His Excellency, the Prime Minister, just to accept our small gift from UPU as a symbolical memory of the Universal Postal Union. Excellency, please, welcome sir. Il nous a été dit que... On a été dit que ce gifte est un symbole de la reconnaissance du rôle de la stratégie jouée par Côte d'Ivoire dans la vie de UPU et de ses recommandations en préparant pour la conférence de stratégie. Et le Premier ministre, en un moment, va aussi offrir un gifte à le Directeur General. Donc le Premier ministre, j'invite vous à offrir ce gifte à le Directeur General de UPU. Je vous remercie, Monsieur le Président. Merci. C'est pas si joli, mais un très petit gifte pour la équipe de la managerie. Merci beaucoup. Ce tableau représente... C'est un bœur mythique, le bœur de Sankofa, qui est derrière lui, en regardant sur son dos. Ça veut dire que ça va retourner à votre origine. Parce que aucun futur peut être construit sans avoir cette vision du passé. Et c'est le sens symbolique de ce gifte. Merci, Monsieur le Premier ministre. Merci, Premier ministre. Je vous remercie, les députés, les gentlemen. Nous avons l'honneur d'avoir avec nous aujourd'hui le Premier ministre de l'hôpital de Côte d'Ivoire. Et sur tout le terrain, j'ai l'honneur et l'honneur privilége d'inviter à la flèche son excès, le Premier ministre de Côte d'Ivoire, Mr Daniel Kablen Duncan. Premier ministre, mon boss. S'il vous plaît, je vous invite, et je vous remercie. Merci. Merci, Monsieur le Premier ministre. Merci, ministre de Postes et ITC. Et encore une fois, j'aimerais remercier l'équipe de l'OPU pour ce beau gifteur. J'avais dit à la DG avant que je donnerai à notre président pour qu'ils puissent le mettre dans son office. Je vais pouvoir le faire, et vous pourrez le voir dans son office. Merci beaucoup. Distingué des ministres de l'OPU, vos excellences, les ambassadeurs du président de l'OPU, l'OPU de DG de l'OPU, le secret général de l'ITU et les participants de l'OPU. Mesdames et messieurs, je suis heureux et honnête d'en parler aujourd'hui. Au behalf de le président de l'OPU, ce cérémonie de l'OPU de l'OPU, de l'OPU, de l'OPU, de l'OPU, de l'OPU, des participants distingués, je suis heureux de voir so many and such high level delegations at this important venue for international cooperation, Geneva. Your essences, his excellency Alassane Ouattara, president of Côte d'Ivoire, would have loved to come to Geneva to participate in this opening ceremony of this important conference, and enabled to do that because of an important sub-regional meeting. And so he's given me the instructions to indicate his great regret for not being able to come and wishing you the best of success in your work. I'd also like to take this opportunity to thank, on behalf of Côte d'Ivoire and its people, the management team in UPU and the world postal community for the honour that they have given us in allowing Côte d'Ivoire to host the 2015 strategy conference and his excellency Alassane Ouattara, president of the Côte d'Ivoire. And in particular I'd like to congratulate Bisha Hussein, Director-General of the UPU and Mr Pascal Cleaver, VDG for the excellent results that they've achieved so far. Your excellencies, ladies and gentlemen, as you all know this conference was scheduled for Abidjan, the 14th, 15th of October, 2014 as we've been told earlier on. Everything had been done by Côte d'Ivoire in order to ensure that the conference was a great success in the African and Ivorian tradition. But unfortunately for reasons outside of our control and in agreement with the UPU we decided to move the conference to Geneva. Now this moment we have another congress that was scheduled for Côte d'Ivoire in 2004 and so far no case of Ebola virus has been detected in Côte d'Ivoire. I just wanted to mention that and make that clear. Ladies and gentlemen as of what Bonnie used to say the founding father of Côte d'Ivoire we never give up and we never are discouraged because that is why we in Côte d'Ivoire in Africa remain determined. Switzerland and Geneva in particular represent a whole history in a symbol de la présence de Fouette Bonnier a a grand deal of admiration for this lovely country Switzerland. The U.S.N.C. is a men's Côte d'Ivoire like many countries in the world has given its strong development to sustainable economic and inclusive social development and the ambition of Mr. Alas and Wattara president in the line of said by Côte d'Ivoire can be an emerging country by 2020 and that's why the post electoral crisis in May 2011 gave rise to three major objectives one, re-establishing peace and security two, national reconciliation and social cohesion and third, reconstruction and economic recovery with regard to peace and security in just three years the index of insecurity which measures insecurity national level has gone from 3.8 in 2012 to just 1.18 in December 2014 the United Nations index has gone from 4 down to 2 and that level 2 is the equivalent of the city of New York or Geneva where we are today we've got a national reconciliation and social cohesion the political line established by the head of state has enabled us to see improvement in the political life and all of the political activities throughout the nation which means that we can organise a transparent free and fair elections in 2015 finally with regard to the economy our country has made rapid and sustainable progress which has enabled us to see strong sustainable and inclusive economic growth with an average growth rate of 9% over the past 3 years one of the highest in the world over these past 3 years according to the IMF report the GDP is increased by 25% and by 15% per capita in a context of inflation of 2.6% which is below the average of the western economy which is at 3% so ladies and gentlemen all of this progress has been enabled because of the important sectoral and structural reforms that have been carried out ensuring that the private sector both domestic and international has been the main engine of growth and this has improved the attractiveness the financial attractiveness of Côte d'Ivoire for foreign and international partners and investors in particular which gives us more competitiveness and that was in 2012 we've set up businesses can be set up now within 24 hours we have the high good governance authority which has been established we've established a regulatory framework between the private and public sectors we've set up a court of commerce we've revised the sectoral code of mines pet of oil and telecommunications and ITCs post-law regulatory framework these institutional and structural reforms have enabled Côte d'Ivoire to improve governance and its business environment with the following achievements for 3 years in a row we've been one of the best places to do business in the world according to the World Bank report we've reached the threshold in the US Millennium Challenge Corporation MCC programme we have now eligible since 2015 for the International Open Government Partnership Initiative Côte d'Ivoire remains a country where the mining activity meets international standards and we in December 2014 achieved the prize of the Mines and Money Forum for the most country in terms of reform of the mining sector and that's in front of Finland, Peru and Serbia so your essence ladies and gentlemen of following this general overview what is the specific sector of the ITCs and postal networks in Côte d'Ivoire today well the development of ITCs is very sustained and impressive it grows a domestic product in Côte d'Ivoire and every year we contribute from 3 to 400 billion CFA francs to the estate with 22 million signed up now out of a population of 23 million which means that there is a penetration rate of 95.6% which means that this is one of the highest rates in Africa in order to accelerate and social progress the government has now cabled up the national territory with the building of a fiber optic network of 7000 km in distance 2000 km have now been completed so we're trying to step up the development of many economic sectors through digital transformation of the Côte d'Ivoire society by using ITCs in various sectors in agriculture finance schools health and so on this digital development is also being seen in setting up the network CDMA network which is enabling the various aspects of our administration to communicate more effectively between themselves and the launch of the our citizens and we're building 3000 cyber centers developing ITCs it's very important in order to improve communications strengthening human capacities as everyone knows it's extremely important that's the most important thing we set up the superior African ITC university which is focusing on ITCs and training these centers of excellence will have highly qualified human resources to enable our country to move into the digital era excellencies ladies and gentlemen the postal activity since inception has led to the establishment of both economic financial values by men and women which has created wealth for nations Côte d'Ivoire's strategy for 2020 includes a very strong share for the postal sector and this involves two main thrusts first of all establishing a new postal code in Côte d'Ivoire which opens up the sector officially to competition with deregulation and the establishment of an equitable ecosystem for all economic players and an inclusive service for the whole of the population across the country the second thrust is on the part of the recovery of the country with the goal of ensuring that the postal sector is a tool for development and economic and social development this plan is according to plan and involves the post of Côte d'Ivoire which has become profitable and viable ladies and gentlemen you've chosen as a theme for your work contributing solutions to innovative inclusive integrated development and I wish to commend you for this in order to better serve the population in the most inclusive manner possible in a watchful in a world which is constantly changing where information and communication technology have revolutionised social standards this technology brings new solutions which are essential for the harmonious development of mankind therefore we should use this for a modern forward looking postal sector which is a vector of inclusive development excellencies, ladies and gentlemen in conclusion I wish to emphasise that we all have to rise to the challenge of sustainable growth and this involves inclusive global growth and trade including Africa we all have to rise to the challenge of the struggle against poverty and exclusion in our respective countries we are all duty bound in the process of citizens and companies to services and we must open up new vistas for a better world we must emphasise that all of these challenges also represent opportunities for the postal sector and therefore we must all continue to improve the infrastructure the functioning of the infrastructure in order to sustain the development of countries excellencies, ladies and gentlemen given the above challenges rest assured that we, the government citizens civil society will unscwervingly support your commitment to produce innovative solutions for inclusive postal development Côte d'Ivoire wants to be one of the players for change in a world and participate with UPU in the postal service of the future and it is against this backdrop that the Côte d'Ivoire after two missed meetings the Congress of the UPU in 2004 and the strategy conference of the UPU in 2014 and as I said earlier we being discourages, not Ivoire in term, the Côte d'Ivoire will be delighted to host the UPU Congress in 2020 excellencies, ladies and gentlemen distinguished delegates and participants it is with this hope and with our strong encouragement for the success of your meeting that I declare on behalf of President Wattaha of Côte d'Ivoire that the Global Strategy Conference for 2015 of the University Postal Union is now open and thank you very much Madame, Monsieur ladies and gentlemen distinguished delegates on your behalf I wish to extend a warm thanks to the Prime Minister for this extremely detailed speech which presents Côte d'Ivoire the prospects for Côte d'Ivoire and also provides specific details about the themes that will be covered during the strategy conference later earlier before the speech of the Prime Minister we were due to present a short film on the Côte d'Ivoire unfortunately this was not possible for technical reasons but I think that now the problems have been sorted out so I am happy Prime Minister if you agree to display this view of Côte d'Ivoire with this short 3 minute film Land of Hospitality and Hope an ethnic melting pot of cultural diversity Welcome from an amazing people a people led by an unshakable faith in the future Faith that leads us to take the biggest risks face the biggest challenges People who sweat a view is the key to the vitality of its consumer society Country in the process of renewing itself and showing a strong and sustainable growth thanks to investments in its infrastructures in human capital and to the creation of your portrait in fields such as Agribusiness Renewable energy Information and communication technology Mines and Hard Carbon Welcome to the gate of an Awakening wonderful adventure of social and economic because best of all we are here for you and I am here for you and I am here for you and I am here for you and I am here for you and I am here for you Thank you Ladies and gentlemen Thank you for that applause We hope that this short film gives you a better idea of the country that will be delighted to host you whenever you wish and that is ready in particular Ici Excellency, le Premier ministre, le directeur général de l'UPU, le vice-dégé et moi-même vont prendre part dans un peu de temps sur votre behalf dans une conférence de presse. Mais avant ça, j'ai l'honneur d'annoncer que le Côte d'Ivoire et le Premier ministre qui est ici avec nous sont invités à vous tous, et j'espère que vous allez tous accéder à l'invitation à la réception organisée par le Côte d'Ivoire, ici au centre de la conférence ce matin à 7h00, à 6h30 en fait, je crois, et nous serons heureux d'inviter à vous. Je voudrais maintenant handsomer au directeur général de l'UPU, qui a un peu d'annoncements et après l'invitation à l'invitation, nous allons rencontrer à 2h00 pour commencer notre travail. Merci beaucoup. Merci. Juste pour le bon tour de tout, j'aimerais que le Premier ministre et le directeur général soient très punctuels, parce qu'il y a aussi des événements, des événements en ligne, et aussi pour les moderatrices, donc bon appétit, tout le monde. Tests, micro tests, 1, 2, 3, micro tests, 1, 2, 3, works, condos. Merci beaucoup. Merci. Merci. Merci. Merci. Merci. Merci. Voilà, ça note. Voilà. Oui, mais le setting de signe, il doit faire le set de signe. C'est le moderateur qui l'a introduit. D'accord. Le ministre, lui, l'a introduit le moderateur. Quand il a fini d'introduire le moderateur, le ministre peut partir. Il pourra comme ça aller aussi participer aux agences des premiers ministres. Et maintenant, c'est le moderateur qui va introduire tout ce qu'il parle. Oui. Et il reviendra que pour la conclusion. Ok, très bien. C'est bon? Il est entre le moderateur et le moderateur. Prends le relais. Maintenant, on se convainc les panellistes directs. Oui, les panellistes assis directement, ils seront équipés. D'accord. Dès qu'il y ait des étrétiens, je les ai déjà formés, ils vont équiper tous les panellistes. Les micro-cravates. On a assez de chaise. Donc on va faire... Ok, c'est bon. On va savoir ce qu'il faut. Ok, mesdames et messieurs. Ladies and gentlemen. Take your seat. We want to start. Ok, thank you. Je vais passer la... Pour... Pour le chair de la conférence. Qui va ouvrir la partie technique de cette conférence. Monsieur le ministre, vous avez la flore. Merci. Merci Mr Cleavers. Ladies and gentlemen. Honourables déligates. J'espère que vous avez un bon lunch. Et que vos batteries sont rechargées. Pour tout le matin. Nous allons maintenant commencer la première session. C'est l'hôpital d'activer globalement. Notre monde, comme vous le savez, est développé. Et la secteur postale doit toujours s'adapter et s'orienter pour rencontrer les requises de notre société qui est toujours changée. Plus que jamais. Les opérateurs destinés doivent rapidement adapter les nouvelles trends et les requises liées à l'IT et à l'adapter aux récuperations des clients. Les représentants des pays membres et les joueurs de la secteur postale doivent débattre les défis et les opportunités que les postes sont face. C'est pour comprendre qui les récuperations sont et qui les modèles business doivent être développés pour les développations de nos économies. Je voudrais présenter très rapidement le modérateur de cette session. Je suis content d'introduire Mr Peter Somers. Peter Somers était un membre de la secteur postale de la secteur postale en Belgique 14 ans. Il était responsable d'il. Il y avait de l'exemple rapide dans sa secteur. Avec une grande tournée et sa secteur postale de la secteur postale de la secteur postale de la secteur postale de la secteur postale de la secteur postale de la secteur postale de la secteur postale d'un autre direction et de choses environmentables. Derrière la Oakland obt relbre 10lovais comme lesULA cathégique hongkongос, singpore, china. Peter Somers s'est expéri vu en postes sur les logiciels internationales. S'il a dans les positions du transport et de la logistique en Belgique et dans le kingdom de l'Unité, M. Sommers, je suis heureux de vous donner une parole pour introduire ce panel et après-midi vous l'aidera, merci, M. Sommers, vous êtes à la parole. Merci. Merci. Merci. Good afternoon and welcome to the UPU World Strategy Conference. This long introduction, I don't have to introduce myself anymore, so I will go directly to the point of this conference this afternoon and reflection on the key trends and drivers of change will for sure influence the future of the postal sector and the decisions of the next UPU Congress in Istanbul. And before we start the sessions and the panels, I would like to ask you full attention for the opening remarks of the Director General of the UPU, Mr. Hussein. Your Excellencies, ladies and gentlemen, once again, welcome to the strategy conference of the Universal Postal Union. It's now time for us to get down to serious business and this strategy conference is a milestone event for our organization. First of all, we'll take stock of the status of the strategic priorities adopted by our member countries at the 2012 Doha Congress. A lot has been achieved since the Deputy Director General and I began our mandates in 2013. The international bureau structures were adjusted to meet the objectives set by the member countries and to respond to the financial constraints on member countries and the UPU. Since 2013, we have stayed the course using our organization strategy as our daily roadmap. The UPU's essential activities for all its member countries, regardless of the level of development, were strengthened. As well, major new work areas were launched and new approaches explored and significant progress made in implementing our business plans. Your Excellencies, we have a short video which we want to give you, which will just give you a small reflection of some of the achievements we have done. So I would like to request the technical people to show up the video, please. Thank you. In 2012, Universal Postal Union's 192 member countries adopted the Doha Postal Strategy, a four-year roadmap for the global postal sector. What progress has been achieved so far? Posts are interconnected like never before, but more data must be exchanged with customs transporters to improve quality of service. Today, much international mail fails to be delivered within five days. On average, it takes six to ten days for a typical customer to receive goods ordered from an e-tailer abroad. Only by better integrating postal, customs and transportation systems worldwide and synchronizing processes can enter in quality of service improve. Reaching foreign markets is difficult for small and medium-sized enterprises, yet leading economists say governments have much to gain in reducing trade barriers. In Latin America, many small businesses that would have never exported their goods otherwise used the post to reach new markets through easy export initiatives launched by their governments. Based on these experiences, the Universal Postal Union is now helping other countries improve the access of small businesses to foreign markets with its own easy export programme. The postal network must be a critical partner in bringing trade barriers down. Posts are operating in a double-digit growth industry, and their parcel volumes have exploded over the last decade. The Universal Postal Union's new e-commerce programme provides global solutions to meet customers' evolving needs, such as a new parcel service for e-commerce items, a cross-border return service for GoodSports Online, and an electronic customs declaration system to speed up items clearance. Innovation isn't just about the latest technology. It's also about reading the market accurately and creating the services customers will need tomorrow. Never before have so many people been part of a formal financial system thanks to postal services. Globally, posts offer financial products to more than one billion people. But there's still an incredible potential to extend financial inclusion to 2.7 billion un-banked people in the world, as well as provide accessible and affordable money transfer services to migrant workers through postal services, including the Universal Postal Union's rebranded electronic postal payment service. Post offices form the largest physical network on the planet. You often find them in rural and isolated areas where financial institutions don't exist. That's a powerful network for fighting exclusion and empowering citizens everywhere. Steady progress is being made on achieving the goals of the DOA postal strategy. But as postal services undergo a radical transformation, only a sustained effort will ensure that the global postal sector continues to deliver integrated, innovative and inclusive solutions for development. I'm sure that small clip will give you an indication of some of the major ideas that we develop at UPU. Ladies and gentlemen, this video you have just seen is only a tiny sample of our projects and activities since 2013. If you want more details, please welcome to ban next week when we have the Postal Oppressions Council and you'll get more of that. We will have the opportunity over the next two days to discuss many of the UPU's successful activities in this cycle. The four main goals highlighted apply to all of us. International Bureau, UPU bodies, governments, member countries, regulators, des netto operators, suppliers and customers. I wish to take this opportunity to thank all those working for the success of the union alongside the International Bureau for their support. In particular, their financial support and their active involvement within the UPU structures. After a little over two years as the head of the organization, I can now look back at the progress made and ahead at the challenges we face in ensuring that the UPU is able to ever more effectively meet our expectations. The roadmap that guides our actions and decisions reflect the global postal environment and environment marked by profound changes and by certain tipping points and these tipping points represent both challenges and opportunities for the postal sector. One of the first tipping points I would like to highlight involves the dramatic shift in the client's behavior and consumption. Today, clients want to be able to access service anywhere, anytime from their smartphones, computers and tablets. They want environmentally friendly products tailored to their preferred method of consumption and they want those products to be delivered at home or right next door. The advent of mobile financial services and online banking and the new players on the market require that the posts also adjust their behavior in the financial service sector. The new consumer is digital and concerned with sustainable development. This modern consumer has a totally different gauge for the values of a product of service. This post is major challenge for postal operators both in their business positioning and in terms of physical and virtual architectures of their contact and delivery networks. Adapting to this new condition is no longer an option, it is a necessity. But rather than viewing this new reality as a constraint, posts should consider it as exciting opportunities. E-commerce, the internet of things, digitization of financial services and new mobile payment solutions as well as the vast quantity of data generated and captured by the postal networks. These are all major assets and position the postal sector at the heart of the technological revelation. The second tipping point is the shift in the postal traffic and in business models of the post. Although the letter post volumes are dropping, parcel volumes are steadily rising, both started by the economic boom. Yes, we are witnessing a radical shift from documents to merchandise. This is leading to a new business model in the post to fit the new revenue structures. Today, letter mail generates less than 50% of the revenue of the 20 biggest post offices worldwide. The message is quite clear to us. The third tipping point is the global economic recalibration in favor of emerging and developing countries, which are changing today, the face of the world. Global postal traffic is mirroring these evolutions with a drop in the proportions of traffic between industrialized countries and corresponding rise in the south, north and south-south exchanges. Migration is a factor in these trends and indeed a driving force. Here again, the postal sector and the UPU have a vital role to play as a facilitator for international exchange and drivers of technological, economic, financial and social inclusion. The excellence is as the international organization responsible for postal sector, we cannot ignore these tipping points. We need to integrate them into our strategic reflections and actions. This brings us to the second goal of our strategy conference after the midterm report card on the implementation of our strategy for this cycle. Over the next two days, over the next two days discussions, we look forward to hearing your experiences and views as we delve deeper into these subjects and many others. This debate will inform our understanding of the environment in which the UPU and the postal sector are evolving today and will evolve tomorrow. Innovation, e-commerce, trade facilitation, competition, regulation, financial inclusion, information and communication technologies, social, environmental and economic responsibilities, etc. None of these subjects will be sidelined as we discuss this in the next two days. Together, we must take stock of our organizations and the postal sector today and shape our future tomorrow. Your excellencies, ladies and gentlemen, I will leave the stage. You've heard so much about me. Now is the time to turn to these eminent professionals and great leaders we have assembled here to give us their perspectives. And then I'm sure whatever great ideas that will come out of this place will be forming our future strategy. Mr. Moderator, I wish you success in your deliberation. Thank you very much for your attention. Thank you. Thank you, Mr. Hussain. Let's kick off. I have a short presentation because one of my challenges this afternoon is timekeeping. So I will go fast. Are you ready for a quick scan, a quick overview of some of my personal views on the industry? So let's kick off. What is going on in our industry? Transactional mail volumes continue to decline. Direct mail is stable. Digital mail is not taking off as a new product driver for posts. Financial services are gaining importance and some posts are becoming big banks today. Many European posts show high profits, but profit is coming mainly from the declining mail business. Canada Post will stop home delivery of mail. New Zealand to switch to alternative delivery. Mail volume is declining as you can see with an average of 5% per year for the sample of 19 postal operators according to an Accenture study. Mail decline escalates even faster than expected in some countries, especially in the Netherlands and Denmark. Mail volume reduced with 60% between 2001 and 2013 in Denmark. Impressive figures. E-commerce is growing fast and with double digit percentages in every continent. A well-known fact in the meantime and an irreversible trend. According to a Boston consulting study, 70% of the e-commerce has a cross-border dimension. Asia Pacific counts 40% of the revenues of the global cross-border e-commerce market. This is great news for all of the postal companies who deliver now the majority of the cross-border parcel and untracked packets. But who will win the e-commerce parcel delivery battle? Who will win that? Will that be the posts, the integrators or the big four? Google, eBay, Alibaba or Amazon, the jury is out. A lot of questions are valid and un answer today. Will Amazon survive as a pure player? We see that pure players in the US are opening stores again. Will the same happen in Europe? Amazon invested a multi-billion dollar in the supply chain and through Amazon Prime, the shipping costs are exploding. Is free shipping and free returns sustainable in the future? Will same day delivery become the new normal? The US Federal Aviation Administration gave Amazon permission to test prime air delivery drones. Is drone delivery really going to happen in our industry? According to a study of the Financial Research Company of Bloomberg of last week, Amazon drones could deliver packages for just one US dollar. Amazon also filed a patent for mobile 3D printing in delivery trucks. Can you imagine, you order something online and why the delivery truck is driving to your home, the order is produced in 3D printing? Amazing Amazon. Just have a look at this. The FedEx homepage showing all their logistic services. For every service, today you will find a new provider, a startup, a digital alternative or a new competitor. Is this disrupting or supporting FedEx business? Do the check with your own postal websites and services and you will have the same result. A lot is happening in our industry. FedEx announced last week their intention to acquire TNT in Europe. UPS, four quarter earnings of 2014 were lower than forecast due to the e-commerce volatile buying cycle and capacity issues. DHL Deutsche Post continues to perform well as the number one logistics company in the world. Japan Post makes a five billion dollar offer for Australia's toll group and Alibaba bought a stake in Singapore Post. Who's next to buy a post? eBay, Amazon, Alibaba? Click and collect is clearly on the rise. Two-thirds of the e-consumers used a clicked and collect service. Pickup in stores is booming in many countries meaning less parcels to deliver by the post. Parcel lockers are installed everywhere in almost every country and parcel boxes at home are popping up in Europe. Will Uber expand their activities and use flexible work staff for parcel deliveries if this happens, the whole postal industry system is at stake? Will the European Commission eliminate the VAT exemption for the importation of small consignments, the famous 22 euro threshold? What would be the impact of this on the imports from China? Will the e-commerce industry and us survive without access to customer data? A very important topic in the EU related to big data and privacy rules. You see a lot of questions, uncertainties, risks opportunities on our radar and this conference is a great opportunity to share clarity, views on the following questions. Can post leverage their networks in an increasingly volatile global economy? The panel one discussion are post innovative enough to stay relevant for the consumers? Is there a need for a holistic review of the various delivery models due to the e-commerce growth? Is there a need for posts to change their USP of universal home delivery? Will posts win the battle for the SME customer? Is there a need for more regulation knowing that posts gradually become parcel companies? Is the postal universal service really a driver for social and economic development? How important are postal financial services can post contribute to sustainable development? This UPU World Conference strategy will help us to find the right answers to all these important industry questions and I wish you a very interesting and an excellent conference. This session of this afternoon will focus on three different topics with three different panels. First of all, we will discuss the rapidly evolving economic environment. Then innovation as the key to success and last but not least, the e-commerce challenge. Everyone agrees that economic uncertainty can have a significant impact on individual and business behavior as well as on financial infrastructure. For the postal business, an economic downturn can accelerate trends such as the decline of traditional business mail. But it can also trigger opportunities. Panelists will explore these as they survey the legacy of the economic and financial crisis of recent years. Our first speaker, our first panelist is Mr Lin, Director of the Asian Pacific Postal Union Bureau. He has more than 20 years experience in the postal sector, particularly in China. Previously Mr Lin worked for the State Post Bureau of China as Deputy Director General of Department of External Affairs and later as a DG of the Media Center. Let's now listen to the views of Mr Lin on what the postal sector should do to face the economic uncertainties of today. Mr Lin, you have the floor. Ladies and gentlemen, very good afternoon. And thank you very much, my friend Mr Soma. It's really my pleasure to be here not only to attend the meeting, not only to be here at the panelist, especially the first one. And also I'm really very very happy with the three key words of our conference, namely innovative, integrated and inclusive. Because just the same three words I used Esman opening speech for the Asia Pacific Postal Executive Committee meeting three weeks before in Pakistan. Now comes the word in my mind, great mind thinks alike. Secondly, I want to share with all of you an example to support my point. You know that in Asia Pacific we have a post college, we call APPC, Asia Pacific Post College. By the way, you are all very warmly welcome to send people to us to get very good quality of training. Now I come back. Normally for the courses that we conducted, I will deliver a presentation at the beginning of the courses. And according to the information that my colleague prepared for me, the first page would be the explanation of English for the word post, P-O-S-T. That means P means puncture, O means overspread, S means safe, and T means trustworthy. I always ask the participant if that's true or not, especially the puncture, the first alphabet with P. And up to date, more than half of the participant would say, would answer yes. And then comes the second question. If a letter from Bangkok, because we located in Bangkok, Thailand, we are very happy, a letter from Bangkok to Beijing, by the post takes five days, or maybe three days. Is that puncture or not? Normally it's difficult to answer. I said it was puncture takes three days, a letter from Bangkok to Tokyo, or to Beijing. Maybe it was also puncture by the post took five days, because 30 years before, we didn't have any competition. But now, if it takes two days, maybe not puncture. Because another people can do it in one half days, maybe only in one day. The most of the participant to attend all courses is the middle level in the Asia Pacific. Now comes the key word of my mind is we need change, we need open. Not only open the door, most important is open the mind. Yes, people can say yes, we changed a lot, we open a lot. Yes, that's true. But compared to the general economy, compared to another sector, not enough. So, we should more open, we should more change, we should more focus on the market and customers. Thank you very much. Thank you Mr Lin for this short and very precise presentation. Our next speaker is Mr Stefan Kraček. He's Associate General Counsel and Head of Government Relations at eBay EMEA. So, one of the postal customers here in the room and that's exceptional and very good. Stefan is French National born in the Netherlands and joins in 2009 eBay where he now heads eBay's Government Relations Team. I look forward to hear his views on the rapid evolving economy and the challenges that brings to eBay and similar global marketplaces. Stefan, the floor is yours. Good afternoon. And I just wanted to let you know how much of an honor it is as a private sector person here out of the e-commerce world to be in front of this room of what is to me the most powerful tool that will change the face of the economy and of commerce in the next 10 years. I think you all and the bodies that you represent in your various countries hold the key to what can become an economic success of inclusiveness in the world economy. And so I'm extremely proud that I am allowed today to share a few of our ideas as eBay with you in the hope that if there is a conference like this in 10 years from now we can look at a PowerPoint presentation with magnificent growth figures maybe letters and written post is going down but parcel delivery should really as it already does right now show massive increase and as a result inclusion of what we see in particular small and medium sized players in the world economy. I was of course also very proud to see the name of eBay numerous times in Peter's presentation and I would like to issue two compliments first of all the first video that we saw for us as one of the pioneers in e-commerce in the online and technology enabled commerce the first video really shows that the UPU has focused on exactly the right issues and of that innovation is of course key. Also the questions that Peter asked in his various slides and there were numerous questions I think we're absolutely spot on. eBay this year will celebrate 20 years as an e-commerce platform and it's good to differentiate us vis-à-vis Amazon which was also quite prominently there they are competitors so I was not very pleased to see their name appear too often. Amazon is more of a retailer we are a platform we actually allow people to come together buyers and sellers to find each other worldwide and just to give you an example in Europe alone more than 350,000 professional small and medium sized sellers sell on eBay and the value of what they are shipping is in the billions and billions of dollars. So the economy of tomorrow as we see it and as we have seen it develop over the last 20 years has a few elements and I think one was already indicated also in Peter's presentation are some of the pure players online now also opening brick and mortar shops. The future of commerce is a complete blurred landscape where the consumer dictates how, where and when he will consume and that means that both the commercial players but also the delivery operators will have to adapt to what the consumer dictates the consumer is completely empowered and that has really radically changed to what we've seen in the past. The second point is that you will see less and less influence by the big multinational players and you will see a much bigger role that will be played by the small and medium sized enterprises by the one man person that starts a very small business locally in a remote rural area and I'm sure you've heard it before the number of success story is growing people that lost their jobs started the small business online and now are not only growing but they're employing people themselves and I come back to the point I made to you earlier how can they thrive by broadband access but that's not your problem by having access to a world market the broadband is there or will be there the platforms are there so people selling on ebay just to take us as an example they can reach 170, 200 markets in the world you can find us everywhere so you can find us sellers everywhere I come back to the point of you holding the key it is not being found anymore on internet or on mobile or in the high street it is actually making sure that that parcel that has been ordered by a buyer in Peru from a seller in Sweden actually gets from Sweden to Peru on time in a predictable, transparent manner and think of yourselves as consumers you know it better than anyone else because you're both in the business of the postal service and you're a consumer what would you like most as a consumer when you order something from a remote country you want to know when your parcel is going to come you want to know before you push that button say yes I will purchase this from someone I don't know far away you want to know how much it will cost you to have that good shift to your home and then you want to know when it arrives so what people really want is predictability it's not rocket science, they want predictability so long delivery times high price levels or strange price levels that are not understandable neither for small enterprises or for consumers those are problems that you can tackle it is unconceivable that if I send a postal package from Ireland to Poland knowing that the most expensive part is the last mile it is significantly more expensive than when I send that very same package from Poland to Ireland même though I know that the last mile in Ireland is more expensive than the last mile in Poland how is that possible where can I find the information to me as a consumer or as an SME that explains why and so I can take my decision and just to finish off and I'll be happy to take many many questions if time allows later on eBay sits on a wealth of data it's one point that Peter also mentioned data is absolutely key and so we're in a luxurious position of studying various markets and the dynamics so we recently studied Chile, Peru, Ukraine South Africa, Jordan, Thailand, Indonesia and India and what small and medium sized companies are doing there on the world global commerce arena and we came to a number of very important findings and this comes back to my point about you holding the key to the future economic development of the small players will be the core of world trade in the future over 95% of the small businesses that we analyzed in those countries are engaging in exporting much more than their brethren who are only stuck to break and mortar physical shops across the eight markets that we analyzed the average number of international markets that exported reach is between 30 and 40 and 60 and this is a very important point 60 to 80% of new businesses that started survive their first year when they sold online and that compares to only 20 to 50 that survive if they don't sell online so again it's a super powerful tool and with an efficient, transparent and predictable postal service I think you can make the difference between an economic crisis or an economic success in the next 10 years thank you thank you very much Stefan that's an important statement that we as post have the future in our hands to support the eBay and e-commerce growth going forward over the next 10 years our next speaker notre prochain rateur est Monsieur our next speaker is Mr Moulay Hafid El Alami Minister of Industry, Trade, Investment and Digital Economy in Morocco he's very well known in the economic social world of Morocco and he is passionate about business enterprise he's an entrepreneur himself he's the founder of the Saham Group a Moroccan group which brings together highly value-added enterprises together according to Forbes he's the 38th richest man in Africa with a personal fortune of 500 million dollars someone like that is capable having a very clear vision of the international economy Mr Minister, you have the floor merci cher ami pour thank you very much dear friend for your presentation and I'm very happy to be here today a little bit intimidated given the specialist in the postal world here I'm just a modest minister who is in charge of a number of subjects in particular in the postal sector so discovering this sector we're very impressed by the changes that have taken place throughout the world and the difficulties that face the various posts throughout the world some of them have already developed and they have made substantial progress others are still at the stage when they're trying to carry out this transformation so what are the socio-economic stakes that come up here when it comes to the economic situation for instance we too have an international market that has declined over the last few years a crisis that has affected everyone including the postal sector by ricochet as it were but we also have globalization that has modified substantially the exchanges of trade relations between individuals and enterprises another important factor is the technological revolution that has of course affected everyone in the world but for some it has been devastating in particular for those who have not undergone this transformation because the generations changed from X to Y to Z the consumer needs have changed completely and the role of the post has completely changed so this competition when it comes to is it just the competition itself or the complementary aspect of it now of course the internet is a major reactor when it comes to the postal section we can see the glass half empty or half full as far as this is concerned but I think that the arrival of this technology is a real potential booster if I may use this word for the various posts e-commerce and we have seen a major example of this just now with ebay and a number of others who ensure that this transformation when it comes to e-commerce can be a major potential capacity for the post but in particular for governments when it comes to changes for citizens, individuals, enterprises this also is a major factor and sometimes we tend to forget an essential factor which is the unique role played by the postal sector everywhere it's a trustworthy network that we're all aware of we all know it and at the present time it's looking at the physical aspect the electronic aspect the financial aspect but at the moment we are looking at e-commerce and we're either in it or out as far as that is concerned this is a unique international network which manages to be both physical and electronic as far as the post is concerned and this enables the postal sector to have a position which I think is a position of trust now the impact of this change and of course we have heard about this as the lapse in letter posts this will continue it will not disappear but it will continue to decrease inexorably an increase in express posts and parcel posts we hope that this will develop substantially and we have heard about the 3D impression and apart from the printing of bills 3D we hear in conferences that are to a certain extent avant-garde I've sent shivers down my spine when I heard that nothing will be sent at all and everything will be printed in 3D in situ and I think that maybe we're going rather too far as far as that's concerned we should keep our feet on the ground we still have a few decades, a few hundreds of years to develop e-commerce and we have a while before we see the full impact of this major technology but nevertheless innovation is an essential element which could lead us down a certain path for the future and a number of public sector is looking at this sector in depth that is the postal sector for us in Morocco I had the opportunity to meet the DG of the UPU and I wished to pay tribute to him here and in discussing with him I had saw stars before my eyes when I looked at what is being done by certain posts throughout the world and this together with the team in Morocco post we have a excellent team with our very experience and together with the UPU and the Moroccan post we have set up an in-depth transformation programme for our post and I was very touched to hear examples we've heard of Italy we've heard another number of postal sectors throughout the world and this gives these to a certain amount of jealous feelings on my part if I may call them because for us in Morocco we want to be part of this postal modernisation movement and we have also set up a fairly strong project here because teams are working this for some time to transform our post towards a new model the post needs to remain competitive and this is what it's trying to do today but nevertheless it needs to continue to ensure that there is universal service and in particular to invest in the digital sector which is taking up a major segment 55% and more for the majority of the large posts and we have heard that Canada has decided to eliminate part of its mail service and that was rather surprising but all this is necessary major transformations are required in order to help governments to ensure the social and economic development of the country and this project also has its objective to look at new areas of growth which are essential for this postal transformation so very quickly partnership with the UPU I was struck by the expertise of the teams and the quality of the team members and I think it's important that I can bear witness as someone from outside the UPU and to tell you that there's a tremendous amount of wealth in this postal family at the international scale there's a great deal of know-how there's a great deal of ability and willingness to share we really get the feeling that we're part of a family with a real commitment real technical possibility and potential and this for a better transformation of our postal systems in order to reach this modern level which is really necessary and finally this transformation this is very difficult of course to sum up in two words but this has to go beyond our post it is a delicate situation sometimes sometimes our posts feel threatened by this modernization but we need to have a post that is based on something that is able to take advantage of the the wind of change I have every confidence with the confidence that are the trust that our populations have in our post and to ensure that our post represents a true vehicle for the future thank you very much Monsieur le ministre thank you minister of this session before we start a panel discussion is Mr Dimitri Trashnov he's a Russian businessman and now the general director of the Russian Post since 2013 before we joined the Russian Post Dimitri was CEO of Telet to Russia and CEO of Philips Consumer Electronics Russia no doubt that Russia the world's eight largest economy has an impact on the world economy and for sure the issues of the last year have an impact on the Russian economy and the global economy interestingly we have a high ranked Russian businessman amongst us to comment on this Dimitri happy to hear your views on the economy and the ambition of Russian Post to move away from subsidies into a self-sustaining postal business please welcome Dimitri Trashnov say good afternoon everybody the way we were moving back and forth I mean speakers on the stage reminds me the very old postal logistics which I faced two years ago in Russia so I think one wireless mic would solve the issue and then it would be much freely to deliver speeches but nevertheless I think it's very honored to be at this stage and share my views on the challenges we all facing nowadays in the postal industry I would really start with very bold statements there is no magic recipes I mean there were a lot of questions today how to survive, how to overcome, how to sustain how to defend your space so basically the recipe is very simple I mean you have to be efficient you have to be efficient in logistics moving parcels, moving letters you have to meet the customer expectations today is even more important to do a lot of changes and a level of mindset understanding the customer needs do we need to deliver all the parcels in one day or two days would be customer satisfied having three or five days delivery but with a high predictability level so can we deliver on promise can we deliver in five days if you promise five days I think this is getting more and more important today because the cost of five day delivery is in times lower than one day and in our environment today where we have a huge challenges from the markets when the financial situation is unstable we need to count each and every penny and by the way today when the crisis is all around what are customers thinking about and what are they start doing when they were not doing in a good times they start counting money so if you can deliver in time and you can do it cheaper they go to you and I think the postal operators has enormous opportunity in a turbulent times to even win the markets because you know that a lot of the companies focusing on express deliveries or pretty costly high level services are really getting problems and they are struggling to postal services is more efficient in this way and especially in Russia because we have an infrastructure which is across the country it's 42,000 post offices there is a huge logistic infrastructure and here we have all benefits compared to any other companies well basically there were many words about the trends of today and I think as we are present in all the segments in mail services and in a box delivery or parcel deliveries as well as the financial services we have to be again pragmatic and productivity is also one of the elements of the recipe leading in online shifting mail direction is a key so we should not be followers we should create new products we should really lead in moving letters to online we become a major partner major carrier for e-commerce that's also pretty clear so how to be a reliable partner how to really meet the customer expectations I think we all knew how to make it and financial services last but not least there are many many post administrations having chances to provide the basic banking services so the Russian post is still at the stage where we are not able to do that but with coming changes and especially in the postal law of Russia so we expect to do the new version of postal law since it's going to be a new version since 15 years and getting Russian post joins the company so we will be able to provide the basic I hope we will be able to provide the basic financial services and I think it's also an important element which is worth to mention so all the postal operators all the postal administrations and the countries they do maintain the social responsibility and this is not only keeping the postal offices all around the country to provide access to the population from the government side and provide the chance to communicate to each other but also taking the financial sector it's also solving the issues for and bank population well in different countries the penetration of the bank accounts is different but in Russia we are slightly above 50% and only postal offices or postal bank can solve this issue so we can really bring the basic financial services to each and every citizen in the country well again to finish actually I would like to say that once more we have to focus on efficiency we have to rethink the basic processes we need to look at infrastructure we need to look at the last mile the consumers are getting more demanding actually they are getting younger well the more ambitious they are really focusing on the efficiency in terms of spending and I think well all of us is capable to address this challenge I wish all of our success and again good working days and believe we will have some more discussions also offline after the session because I would be very interested to get your commands and your expertise as well as to share our experience thank you very much thanks a lot Dimitri for these interesting views on the Russian postal business and the economy in general now we'll have a first session with some Q&A amongst the panelists and I always was learned that the customer should come first so I'll start with the customer in the room and that's eBay so I have two questions for eBay you have here the majority of your postal suppliers in the room what is the one thing which comes into your mind that they need to change tomorrow to support better your service and your business oh I had a longer list but I only have one I only have one it comes back to my example just before Price, Transparency and Predictability ok just slipped in the second one but it's the Predictability and I would like to Predictability, let me come back to that what do you want that we as postal companies deliver you want to know it's delivered in three days or is it delivered on a certain day because that's a big difference yeah what do you want? I want a certain day a certain day and if I may just quickly link to what Dimitri said which is I'm happy to pay less and wait longer as long as I know exactly when the parcel arrives or pay more and you're happy to pay more when we do what? when it arrives quicker if I really need it if I want to have my Apple I watch that's coming up tomorrow to flash to my friends or my wedding dress which really needs to be there on I don't want to see you in a wedding dress but I'm happy to pay more ok so price related to speed that's what you want and price Predictability second question for eBay when are you going to buy a post? Amazon is buying posts all over the globe when is eBay going to buy a post? you know I know never say never probably not what we will do what many many people will be doing more and more is be intermediary between the customer and the service providers like the post and try to group all those thousands of SMEs that depend on eBay and make deals as an intermediary with the post was a bit a joke the question but maybe it's not but let me go into that will eBay also start to develop their own last mile delivery services? is that something which is on your map? it is like everything else in e-commerce is being considered as I know as things stand it is commercially very difficult to make viable so we feel for all of you because we know how how difficult that last mile is and how expensive ok thank you for that difficulty the last mile brings me to my next question is about profitability of posts we see in western Europe that the posts make high profits sometimes very high profits in other countries there's no profit at all or loss making what's the view of and I would say the postal guys in this area you can also comment on that eBay but what's the view on the profitability of posts in general and maybe in your country and then link to that because link to profit is investment investment strategy do the posts invest enough do they have enough money and link to profitability may I start with you Dimitri on that well can we have microphone? yes it works I think as we said today is that post we are actually trying to do the business so we have to compete and a very tough segments with a lot of commercial companies so without efficiency we cannot survive so efficiency means that we have to be able to maintain profitability we have to generate cash and we have to invest into the infrastructure new products and our stuff which is challenging because again the post is a package it's not only today in most countries it's not only the express deliveries which are most profitable is Russian Post today profitable company? yes, well we just announced the last year results became profitable first time in five years though we have a lot of things to be solved so we don't have as a mention already we don't have banking services and I think this is one of the key driver for profitability across the post administrations so we have to look at all three components so can we be profitable everywhere? probably not in financial services, yes sure in parcels, yes we have to we have to compete to the expressers in letters, well if you find some solutions if you optimize the costs if you start leading shift to online why not? so I don't see any kind of areas where you cannot be profitable as a pure business the elements of the social elements which we have is like carrying on or maintaining the waste network vaste network of the postal offices across the country this is something which is costly and here is the question so do we able to fill them with the services required and do they generate profit or we have to really kind of recover those costs ok, thank you very much Monsieur le ministre votre Monsieur le ministre votre point de vue sur l'investissement et la profitability des postes en général et en Maroc en particulier je pense il y a deux aspects qui sont très différents nous avons un autre poste nous avons un service universal ce qui n'est pas nécessairement profitable il ne faut pas être profitable il a besoin d'un service et le rôle des États-Unis est de monitorer il y a un deuxième aspect qui a été étendu dans les dernières années ces services sont à l'aéroport et nous commençons à voir qu'il y a une grande zone qui peut être développée ici e-commerce est un exemple de ça et d'autres aussi et pour mon point de vue le poste va continuer à être profitable dans les années de fin qui ont donné aux opérateurs de moderniser est-ce profitable aujourd'hui ? oui, le poste est profitable aujourd'hui de ce que nous pouvons dire qu'ils sont encore profitable aujourd'hui merci Monsieur le ministre votre point de vue sur la profitability et les investissements ? c'est très difficile à faire comment dire ? je pense que pour les membres de l'UPU nous avons une situation très différente donc c'est difficile à voir dans un mot il ne devrait pas être il dépend de la situation différente il dépend de la culture différente de l'économie différente de la situation géographique c'est difficile pour certains pays c'est très facile d'avoir la purpose d'achever mais en général c'est difficile la majorité de vos membres dans l'UPU sont-ils profitables ou perdus ? vous connaissez ça ? pouvez-vous partager ça avec nous ? vous savez, nous avons tous les différents membres que d'autres unités restrictives dans le monde nous avons 32 membres nous avons un énorme membre comme la Chine, l'Indien avec 1.3 ou 1.1 million de populations mais nous avons aussi des pays pacifiques avec seulement 10 000, 20 000 personnes mais en général nous pouvons voir dans les pays pacifiques environ 50 à 50 ok, merci pour ça j'ai une question pour Dimitri, sur l'économie et l'économie globale l'année dernière sans faire des statements politiques les sanctions contre la Russie ont-ils impacté vous comme un business postel parce que je sais que beaucoup d'importants sont venus dans votre pays par exemple, dans la Chine la Russie Chine a été boumée un grand business avez-vous vu l'impact par rapport à l'EU et d'autres sanctions ? c'est une question politique et j'ai hâte de répondre à cette question j'ai hâte de dire les sanctions comme elles n'ont pas impacté nous négativement et la raison c'est que les volumes d'importants des shops online les traders de l'économie ils se sont augmentés la Chine est en train d'avoir une grande part donc je pense qu'on peut voir une diminution de paquets de la Russie et de l'Université mais pas parce que les sanctions parce que le prix de l'aéroport est beaucoup plus haut que la Chine il y a un grand nombre de paquets de l'Asie et c'est dans la Chine c'est dans la Chine ok, merci beaucoup nous allons ouvrir des questions sur la flore mais d'abord, il y a une intervention de Tunisia, je ne sais pas où Tunisia est pour le moment qu'ils veulent faire une intervention Tunisie est là-bas, vous avez la flore n'hésitez pas à mentionner votre nom qui vous êtes et vous êtes très tôt dans votre question ou comment merci merci, Moderator je suis madame Hayet, directeur de la stratégie de la Chine en anglais d'abord, j'aimerais passer à Mr Nabib's Apologies, qui a pu attendre la discussion parce qu'il a pris un autre juge merci d'avoir donné à Tunisia la flore pour partager avec vous l'expérience de la Chine pour faire face à l'environnement de changement rapide la stratégie de la Chine est partie de la stratégie de l'Odea et c'est la stratégie de l'administe de la communication et de l'économie digitale pour 2018 et les zones principales sont pour garantir l'inclusion sociale et de l'économie digitale et de développer l'administration pour développer l'économie digitale pour stimuler l'innovation de l'économie dans l'économie de postes et des ITCs la stratégie de poste est consciente de les bénéfices de l'ITC pour établir le range de produits et services il y a différents canaux de la Chine physique, de l'économie de l'économie électronique et il y a de l'économie de qualité de service et de l'inclusion de l'économie à ce point d'être active dans l'économie financière le poste de la Chine a réussi à mettre en place l'économie de l'économie et cela a permis de banquerisation de plusieurs citoyens par des accounts virtuels ces accounts ont permis de développer services afin de mettre en place des customes postaux et de diminuer la circulation de l'économie et la congestion de l'économie de poste donc des services mobiles permettent de payer des billes et des ordres de monnaie des transferts de comptes et des emplois pour récupérer de l'inclusion de l'économie de l'économie et les progrès ont été faits dans les payments électroniques et dans les logistiques de poste l'économie de l'économie de l'économie provient d'intégrer les services d'économie ce qui est fait avant les éléments c'est de dire des kits logistiques des kits de l'économie des kits de l'économie de l'économie et des services de récupération par distance et en bénéficiant de l'image des postes qui est un partenariat de la confiance qui a été choisi par le ministère de la Trades pour être un partenaire stratégique dans le projet national EDT et cet projet est aimé de mettre en place une plateforme afin d'assurer les transactions de l'économie de l'économie et d'assurer les produits pour être tracés je suis désolé de vous interpréter vous pouvez-vous vous mettre à l'endroit il est presque là le poste de demain sera un partenaire privilégié dans l'économie des logistiques et le développement de la conversion à un niveau physique et digital grâce à la positionnée comme partenaire de la confiance avec les clients, les entreprises et les gouvernements merci pour votre attention merci merci pour ça sont-ils plus questionnés? sont-ils plus commentaires? l'Egypte est en train de demander l'Egypte est en train de demander merci pour vous merci pour les interventions très intéressantes je suis le ministre de l'Egypte de l'économie et de l'Egypte et j'ai une question en relation à comment le poste aide à limiter l'utilisation de cash j'espère qu'à la fin de aujourd'hui ou demain on va recevoir une réponse à cette réponse merci c'est une question de l'argent donc je vais donner la parole à le ministre maintenant qui a l'expérience dans cet endroit dans mon avis je n'ai pas eu l'expérience de cash dans le secteur postel mais tout tout ce qui permet à un secteur de bancaire un secteur financier pour remplir le cash avec des cartes de crédit et des cartes de prépayement etc pour éviter la circulation la circulation de cash et je pense que vous avez des problèmes que tous les pays émergent en termes de managé de cash la bancaire est un aspect important dans ce regard et nous permet d'éviter ou d'arriver pour limiter la circulation de cash le meaning de le Morocc c'est de speed-up la bancaire et ce qui s'est rendu la circulation de cash et le secteur postel dans le Morocco il y a une bancaire et une subsidisation et c'est un bon sens de s'arriver et de limiter la circulation de cash c'est une question très intéressante et nous allons plus loin quand nous regardons les secteurs financiers et les aspects financiers dans la société postel et vous aussi merci pour cette question sont-ils plus questionnés? c'est de la flore ok je ne peux pas voir il y a une là-bas mais je ne peux pas le lire je pense que c'est Binna ok Binna, vous avez la flore merci merci Mr Moderator et bonjour à tous les panallistes je suis de la législation de l'autorité de Benin et mon apéritage était connu avec une question questionnée de la profitabilité de la poste je n'ai pas eu l'exemple ma seconde question je voudrais adresser à le ministère Morocc dans le modèle qui était présenté le modèle impressionnel présenté il y a un nombre de concerns je n'ai pas compris le rôle de la régulière dans ce le thème de ce panel était à activer collectivement et à distribuer à un niveau global donc ce est le rôle de l'autorité de la régulière dans ce nouveau modèle que vous voulez développer Morocco merci Monsieur le ministère Monsieur le ministère s'il vous plaît pour répondre à cette question pertinente merci de votre question oui tous les réguliers ont un réflexe naturel je peux comprendre cela pour avoir dit ça pour la poste aujourd'hui nous n'avons pas structuré l'aspect les choses ne vont pas mal et nous discutons la matière avec la possibilité de transformer le modèle de régulation nous avons le modèle de télécommunications et il y a une complication il y a un banque et le banque dépend de la régulière dans le secteur financier et c'est un sujet très complexe la régulation est fondamentale dans tous les secteurs dans tous les pays et ils s'agissent avec vous de cela mais pour la régulation de travail ce qui est en train de faire le travail nous devons d'abord assurer que nos postes sont complémentaires à des standards internationales en faisant des progrès mais en même temps nous devons s'occuper que la régulation doit être développée quand les transactions et les flows la régulière arrive mais c'est essentiel que nos activités avant la régulière c'est fondamental et je voudrais dire qu'il faut être careful parce que les régulaires ne devraient pas cacher la régulière dépend de moi dépend de mon service mon département l'arrivée des télécoms et nous avons une tendance pour réguler plutôt et cela peut quitter les secteurs si nous ne sommes pas attentionnés nous devons cacher l'esprit merci pour la régulière vous agissez sur ce qui a été dit avant, vous voulez commenter sur cela ? oui je pense que c'est un point de vue très réfléchissant que nous voulons abonner et ce que nous disons comme un joueur privilé pour les réguliers c'est qu'on ne dit pas qu'on ne régule pas ou qu'on ne régule pas le secteur mais ce que nous demandons c'est de prendre une approche innovante pour la régulation qui est une chose pragmatique et ce que vous verrez c'est que ce que vous essayez de réguler aujourd'hui ne ressemble pas d'un an et que votre régulation ou votre environnement régulier sera élevé avant qu'il soit réunis et ce que nous demandons c'est de prendre une approche de régulière qui est flexible pour laquelle il y a un rôle de joueur pour les réguliers mais une chose qu'ils peuvent adapter comme technologie progresse et comme nous l'avons vu sur plusieurs présentations cela progresse très vite et je pense que c'est ce que le terme de Castratris comme je peux le refermer n'est pas un obstacle mais un ennemi comme régulière et c'est parfaitement possible si vous régulatez de la même manière que les développeurs des programmes computers ont en fait développé leurs nouveaux programmes et leurs nouveaux produits Ok, merci beaucoup pour cela les réguliers ne sont pas un obstacle c'est ce qu'ils disent ici je pense que c'est un point d'interesse pour la discussion d'une régulation d'aujourd'hui il y avait plus de questions sur la table je pense que quelque part oui l'Irak l'Irak s'est demandé sur la table l'Irak, vous avez la table merci je suis le directeur de l'administration postale de l'Irak j'aimerais premièrement remercier tous les panallistes j'aimerais mentionner en particulier la présentation par le ministre de Morocco j'ai eu un commentaire pour faire dans ce regard c'est une grande décision d'innovation et nous avons des technologies aujourd'hui en l'Irak nous avons une nettoie de fibre optique et cette nettoie est grande parce que l'Irak couvre plusieurs pays et des pays et sa nettoie nous sommes currently conductant un étudiant en l'Irak pour assortir d'où nous pouvons donner un service de délivre via le poste de l'Irak nous avons expéré des difficultés d'ailleurs dans cette technologie moderne nous voulons que l'Irak puissent assortir ces services de délivre mais nous avons expéré des difficultés dans cette région nous aimerions partager cette expérience avec nos collègues de l'UPU et nous avons expéré de plus de difficultés en termes de services transports les carriers en termes de capacité nous avons eu des problèmes de délivre donc c'est un étudiant broad qui est conducté et nous espérons que nous pouvons coopérer avec d'autres pays qui adoptent un programme sur ces lignes merci pour votre attention le gouvernement a dit que c'était pardon, j'ai perdu la dernière partie Monsieur le ministre de l'UPU Monsieur le ministre pouvez-vous répondre à cette question oui je voulais vous remercier pour votre intervention oui nous avons tous expéré cette transformation à plusieurs niveaux ce qui se passe est que dans ces zones nous pouvons développer à un niveau univers dans l'UPU et directement vous êtes bienvenue à notre connaissance moderne et je répète notre connaissance moderne c'est ce qui se passe dans le monde nous avons un grand délire mais nous nous avons et nous nous ferons notre connaissance et je suis très heureux de vous recevoir et de partager notre expérience avec vous et vos équipes nous avons acheté quelques résultats dans certaines zones mais autres zones n'ont pas été exceptionnelles et quand vous utilisez la réseau postale les autres réseaux réactent et comprennent comment les flows peuvent être mises en place et je suis très heureux de vous recevoir une expérience avec vous et nous pouvons comprendre ce que nous pouvons faire de cette expérience merci c'est une question maintenant de Uganda Uganda, vous avez la flore Sorry, monsieur le ministre je pense que la personne qui parle était Panama Donc aucune question de Uganda? Il y a un autre? Il y a un autre? Nigeria Ok, Nigeria, vous avez la flore? Merci beaucoup, monsieur le ministre pour vous donner la flore Je veux rapidement partager une petite expérience sur cet e-mail d'e-commerce producte la plupart des productes d'e-commerce qui ont été recevées en Nigeria viennent de nos des opérateurs et quand ils viennent ils viennent dans des petites lettres petites paquettes et elles ne sont pas registrées la plupart ne sont pas registrées et elles contiennent les valeurs donc à l'arrivée elles doivent être offertes de speciale treatment si elles sont à être élevées comme des postes de lettres ce sont des items peut-être le secret de ces items peut être en danger parce qu'ils contiennent des valeurs attractives donc dans le processus de donner de speciale treatment à ces items notre administration charge ce qu'on appelle les charges de charge et ce qui est résisté par beaucoup ou d'autres les les adresses d'e-commerce qui disent qu'ils ont déjà payé pour la delivery et ne pourraient pas payer d'autres extra coûts donc le point que je suis essayé de faire c'est que ces items d'e-commerce contiennent les valeurs et donc elles ne peuvent être élevées comme des lettres ordinaires et si elles doivent être offertes de speciale treatment comme l'EMS ou comme le casso elles vont attracter d'autres coûts et les les valeurs veulent poser des coûts très cheap de la delivery je ne sais pas si elles le prennent dans la considération dans Ok, donc c'est votre question et la question c'est pour l'E-Bay oui ils chargez vous trop oui, l'E-Bay ou d'autres d'autres secteurs privés en le business d'e-commerce merci Ok, merci pour l'intervention tu veux? on ne charge pas je veux dire, nous sommes innocents donc c'est bien de l'entendre oui donc je ne suis pas sûr ce que l'E-Bay peut jouer mais je voudrais dire que comme plateforme une plateforme troisième c'est la responsabilité de l'entreprise et de l'entreprise et en ce cas l'entreprise pour remplir les formes correctement pour être transparent aussi de leur part sur ce que le bon est que ce soit envoyé et je reviens à mon point de vue de considération et de transparence si il y a d'autres coûts parce que le produit qui est porté est d'une certaine valeur et a besoin d'un traitement spécial de services alors que ça devrait être visible quand la transaction est faite pour que le consommateur connaisse ce qu'il y a d'autres coûts qui vont être payés c'est tout pour la transparence que les gens connaissent en avance et qu'ils acceptent il n'y devrait pas être un problème à mon point de vue merci beaucoup Dimitri, tu veux commenter sur ça? je veux juste un peu d'inquiétude par rapport à ce qu'il y a d'autres issues le nombre de petits paquets d'éco-merces qui s'incrétient c'est-à-dire ces paquets qui ont les outils disponibles et il y a certaines requises dans plusieurs pays et par contre, en Russie aussi tous les petits paquets doivent être registrés donc ça fait que les petits paquets sont assez frais ou au moins le processus je veux dire c'est un certain nombre de procédures et ça fait que c'est un extrait je pense que c'est une question d'intérêt pour l'UPU par rapport à les tarifs parce que si on importe ces petits paquets donc à la fin de la période vous avez une compensation et si le centre sent ces petits paquets et les registres et vous devez les registrer donc vous portez vos paquets donc je pense que c'est une discussion d'intérêt donc plus de travail pour être fait par l'UPU je pense que les ITUs je pense que c'est une question très importante très bien merci beaucoup avec ça je veux ouvrir cette première session et je veux remercier nos excellentes speakers pour leur donner des views sur ces thèmes et des questions parfois difficiles donc s'il vous plaît donnez-vous la main merci beaucoup donc merci beaucoup vous pouvez laisser la plateforme et en même temps je veux demander les panneaux de la seconde discussion qui vont sur l'innovation pour aller sur le stage et que Mr Boton Sebeny Dr Benton Philippe Metzger et professeur Calamula Ramly venez sur le stage je peux vous remercier vous avez un business card bonjour bonjour vous êtes sur le même jeu oui, oui, oui, oui donc c'est le premier c'est Boton et Dr Benton Metzger et Ramly Boton, vous êtes sur le stage merci merci cet homme va vous donner l'ordre de la salle oui, je suis Ramly votre professeur, Ramly, désolé pour la prononciation non, pas de problème mon microphone est prête ils vont tout sortir je vais attendre deux minutes ou continuons-nous? non, continuons-nous je pense qu'ils sont trop longs ils vont commencer à disparaître oui, c'est bon oui, ils n'ont pas des microphones on commence donc excellences, mesdames et messieurs bonsoir nous continuons avec la seconde discussion sur l'innovation l'innovation a toujours été une partie de la fabrique de services publics qui a été parmi les centres mais comme l'environnement global change il y a besoin d'innovatifs plus vite et mieux ce qu'il faut faire c'est d'être à l'étiquette comment peut-il mieux l'intégration être achetée entre différents types de services publics il faut développer des pays pour investir dans les technologies avant de renforcer leurs services publics les panellistes vont explorer ce que les publics doivent faire pour être comme relevant comme toujours dans aujourd'hui le marché de communication en regardant les lessons que l'on a appris d'autres secteurs et notre première speakers pour cette seconde panel de l'innovation c'est Botond Sebeny le général secretaire de post-Europe avant son rôle en post-Europe Botond a travaillé pour Magya Posta en Angleterie dans lequel il a aidé le post directeur exécutif du business international et il était membre du comité exécutif j'ai hâte de entendre ce que Botond doit nous expliquer sur post-Europe et l'innovation que l'on voit en Europe et entre ses membres Botond, vous avez la flore Merci Peter pour l'introduction de l'innovation bonsoir les dames et gentlemen comme déjà tous les speakers s'entendent c'est une prévision pour moi d'être ici avec vous en fait, je suis retourné à ce stage après 7 ans à la Congrésse Genève en 2008 j'ai déjà eu la possibilité de tenir une parole c'était un autre topic de l'innovation de l'Université post-Union ce qui est encore je pense un important topic pour l'UPU donc mon rôle est ici aujourd'hui à vous donner un snapshot sur l'innovation de l'innovation qui caractérise l'industrie postale européenne et à la position post-Europe à l'association de l'OEP dans cette arena donc je ne veux pas aller dans les détails de décrire post-Europe j'ai juste déclenché que nous sommes l'association des opérateurs de l'Union européenne et de l'Union européenne de l'Université de l'Université de l'Université de l'Union européenne avec des figures caractérisées la collection de délivre et de rétails de l'Université que nous sommes très fiers des caractéristiques de notre industrie probablement il n'y a pas de contenu ce site n'a pas de contenu de nouvelles informations comme vous l'avez déjà vu des items de très bon background très bons dimensions de background qui décrivent le développement de l'industrie postale par Peter Somers donc déclinant les volumes de maillots de la haine de la législation incluant l'obligation de l'Université de l'OEP et la compétition d'incrédients spécialement pour le marché de la législation un autre développement principal qui est important dans notre industrie est le changement dans le paradigme le changement dans le DNA du secteur postale nous le verrons cette dynamique ici dans l'Europe qui est pratiquement le changement de la modélisation traditionnelle pour le modèle pool dans le passé le client l'e-seller ou les grandes comptes les utilités les banques les services financiers les télécoms c'est les kings ils étaient les propriétés de la transaction pendant que les adresses ont fait un rôle passif et cela a changé nous changeons pour un modèle pool où les consommateurs comme nous pouvons aussi dans la présentation de l'EBay ont été les propriétés de la transaction ils poussent le bouton sur le computier ils ont la transaction ils ont mis les paramètres et ils créent pour eux-mêmes les préoccupations et les délicataires et les partenaires ont dû couper avec ces paramètres que les consommateurs ont dû couper avec ces préoccupations ce qui est un challenge spécifique pour notre industrie quelque chose spécifique aussi dans l'Europe comme on le voit currently as an emerging trend la privatisation d'un des opérateurs postaux currently dans l'Union européenne nous avons vu 7 opérateurs postaux en partie dans la main et nous pouvons aussi ajouter ces deux ou trois autres possibilités des transactions d'un type similaire qui est dans le pipeline ce qui peut être confirmé dans la prochaine période et puis, nous allons voir ce que les opérateurs postaux peuvent faire dans ce contexte nous avons un unique savoir-t-il et nous avons des clés des paramètres que nous pouvons révéler nous avons une très longue tradition nous avons la plus grande entre les employeurs dans tous les pays ou dans la plupart des pays et l'immense portfolio de la diversification a été réalisée dans la dernière période aussi dans des cas de la diversification géographique et, encore, dans la plupart des pays nous sommes des partenaires et, au moins, nous pouvons aussi ajouter que dans un nombre de pays dans un nombre de pays les opérateurs postaux sont dans une bonne santé financière un cas étudiant de l'opération d'attendre ces paramètres est l'initiative postale de l'initiative sur l'économie et l'approche d'innovative de l'innovative de l'économie dans l'Europe basé sur les forces de marché basé sur la nécessité de marché mais pas forgetting l'économie européenne de l'économie européenne d'aider l'initiative postale de l'initiative de l'initiative des paramètres des opérateurs postaux et des capacités des opérateurs postaux sur le slide des features claires de ce type et ici je voudrais underline l'engin de l'international post corporation qui mérite l'économie interconnée et on peut aussi mentionner dans ce contexte qu'il y a des discussions dans cette arena entre l'IPC et l'UPU et on peut aussi l'interconnée avec l'IPC et l'UPU donc en pensant tous ces items de développement l'innovative mindset qui est disponible dans l'Europe, on voit un portfolio d'innovative dans notre landscape les opérateurs postaux d'innovative dans l'interconnée dans l'interconnée diversifiée dans les services financiers des logistiques des services d'e-government c'est un trend très positif on doit underline qu'on doit même quand l'innovative s'étendu d'abord on doit défendre le corps et aussi défendre les opportunités de growth et dans ce contexte post-Europe, comme l'association industrie on peut jouer un rôle dans l'exchange des best practices de développement de développement pas seulement dans l'Union européenne mais aussi sur les boundaries de l'Union européenne nous avons récemment le programme de la neighbourhood aussi en coopération avec l'UPU pour adresser les mesures spécifiques de l'Ouest et de l'Ouest européenne donc tout en tout on peut dire que l'industrie européenne postale est une industrie dynamique avec beaucoup d'opportunités de growth et aussi de construire nos capacités merci beaucoup pour votre attention merci beaucoup Bothont nous allons maintenant au next speaker c'est Docteur Benton il va partager ses views sur l'innovation Docteur Benton est CEO et président de l'Ouest il a fait la structure de l'Ouest et la modernisation de services postaux en Saudi-Arabie et il a fait une grande contribution dans l'industrie le Docteur Benton a le droit d'organiser les skills c'est une certainité c'est un député ministre de l'Ouest et de l'Ouest où il a déployé un projet de l'Ouest qui servit à plus de 5 millions de musulmans qui visite l'Arabie d'annually pour faire l'Ouest et de l'Ouest Docteur Benton explique les factures de l'usage d'utiliser la technologie pour faciliter de nouvelles solutions et de l'innovation en Saudi-Post et il va partager ses views Thank you very much Peter Bismillahirrahmanirrahim Ladies and gentlemen good afternoon let me start by just looking at the mission of the post and I think I've heard a lot about the change in DNA of the post and the changing trends and I'm gonna prove that's not I think the basic mission was to deliver letters but we have three dimensions to work on one is the size so we deliver from letter we may go to parcels we may go to boxes we may go to full containers so this is one dimension the other dimension is the time to deliver whether it is tomorrow, the after tomorrow 5 days, 10 days and then the third dimension is really from where and to where so it's a distance where do we pick up or should the customer come to the office and where do we deliver is it within our territory or somewhere else I think looking at these three dimensions really this is what will take us to the future to be able to do this as post we have to invest in a lot of infrastructure even to do this simple letter delivery or parcel delivery or express delivery most of the posts and whether it is companies or administrations or corporates have invested a lot and build a lot of networks for example these are the networks which are the necessary ingredients of any successful postal operator you need a transportation network so that you could move your stuff maybe from offices to centers to other cities and you need local delivery network really the last mile delivery you also need some offices where you can serve your customers who come into your office and of course you invest a lot in technology where you want to be able to track and know what is happening in your organization so building those four networks I think will give you the opportunity to expand in any of the three dimensions that I mentioned earlier also will give you a chance to exploit some of the capabilities that you have gained by building these efficient networks especially the computer networks that you have built and of course we always proud of our postmen and women which is the fifth network that we have so I'm going to show how do we utilize how do we utilize these networks to innovate and to succeed and to make more money and to help our people now I always have this slide and I look at it as the consumer world well the world is changing we know that three and four and five years old kids now have iPads and iPhones so these are our new consumer it's not me and you and the people that we used to know before also we know that people who go and the labor that work now they go back home and they open their computers and use Skype and Tango and other means to communicate with their families they don't send letters anymore if you look at the caricatures now and you see somebody who's calling the pizza house said can you send me the pizza as an attachment if I give you my email so this is the way the people are thinking and then that little girl asking for her password because her mother only gave her the name and not the password and that little boy is wondering why God gave us five fingers and not two because the mouse this is what he needs in life has got only two buttons and finally the guy doesn't know anything except his email address and I think if we look at our networks, at our capability at our consumers we really could serve them well and we could find the right products at the right time for the right people this is e-commerce which everybody has been talking about we tend that Saudi posts look at e-commerce as only four components it's store management customer management payment management and delivery now I think if we ask the people at eBay or Amazon or Alibaba or anybody who's doing e-commerce he knows that 97% of his problems is delivery and in some other countries like ours and many it's payment because most of the people do COD and then you put your neck in the hands of the customers they said no I don't want it now so you have to pay for the return also so it's delivery and payments that's why we think that the post have got all the components to be the most successful e-commerce platform and player e-commerce is not just the business to consumer it's business to business business to government and business to consumer so all sorts of consumer to consumer we in Saudi post we have two kind of services that we offer we offer a marketplace like eBay where we don't do the store management we don't handle the merchandise we deal only with catalogues and items and prices that we get and of course we do the customer service because we do the delivery and we do the payments and it's basically making money out of resources that we already have in the post the second type of e-commerce which is really the store management sometimes you have to buy some maybe good products that you want to ship and you want to do the logistics for it and send to the customer and make more money of it and of course the guy who called the pizza house wants it as an attachment I think we can help him with our model of course not only within Saudi Arabia we also we know that most of our customers or many of our customers also also buy stuff from the United States from Europe so we made arrangements with companies to give a local address in the United Kingdom and in the United States and we facilitate local payments I mean so they ship if you buy if you are in Saudi Arabia you go to Saudi post and you buy or if you go to Amazon for example you put your appareil which will go to one of the companies that we contracted now it's UPS it was I parcel and it is bought by UPS and they will ship it to us so it will be cheaper and this will facilitate this is what we call wassail al alami in Saudi Arabia also we have it's all about agreements we have a full agreement with Amazon that any shipment that is going to Saudi Arabia regardless of the way the customer chooses it will be sent to Saudi post and we deliver it there of course Amazon is a big company and the reputation is very important so they had to test Saudi post and make sure that they can deliver and they satisfy the requirement so we can deliver for them in Saudi Arabia and of course e-government what is e-government there are again e-government to consumer government to government and government to businesses these either we have it as I said we can deliver documents because we have the delivery networks we have we can deliver documents we can receive customers in our offices because we already have the office network so many of the things that we do in e-government basically utilization nothing more in Saudi Arabia we have the addressing system which we had to establish as Saudi post in the country and to zip the whole country so we have data in these zip codes we have demographic data which helps the government to be an e-government to plan well for opening schools, for opening hospitals for deciding so many decisions within the country then we have the IFS we have a local bank we have offices we could transfer money cheaper for the people who would like to transfer money so I think there is no change in the DNA of post it is just moving in one of the dimension either up or down and utilizing the resources that you have finally we have a transportation network transformation network into a logistic network which really now and it is changed in fact it is a company now it is going to be a listed company it is called Naqil this company only 15% of its work is postal work the rest of it it is a basic infrastructure for the economy we handle all the fashion stores we have stock sizes different sizes in different areas in the country the lady comes in her size is 42 and only 44 is available she goes to the cashier she will put it in the system it will go to Naqil Naqil will bring it from any other part of this store also we are infrastructure for the food industry Saudi Arabia is almost a continent and we have a problem of canned food so since we really go over 6,000 points within the country then we pass almost by every store that carries some of these canned food so we handle most of the major brands whether it is Nestle, Alali Goodie, whatever we keep record of the expiration date of all the canned food within the country and we take it and we deliver the new ones to this now the final and of course direct marketing is the thing that we do we receive mailing details we have the database we can clean, we can help we can alter, we can print and we can post and deliver we handle a number of airlines loyalty cars like Al-Fursan Sky Team and others we handle the delivery the printing, the management of the database delivery of these items of course the other thing, the most important thing is telecom now we own we are a major holder with Libara, of course I'm sure everybody knows Libara in Saudi Arabia Libara, Saudi Arabia is majorly owned by Saudi Post for what, it's for resource that we have it's the offices that we have in Saudi Arabia which is doing very well right now of course we had to alter so many things to be able to serve the customers and the trends that we have seen we are using 24x7 convenience delivery mail stations and of course a very important part of our computer network is the RFID tracking system everything is trackable within Saudi Arabia that goes to the Post we have RFID tags that goes into EMS and into our boxes and everything anything that goes in and out in any of our installations will be tracked and trackable and of course a very important thing is the KPI monitoring we have people who sit down and watch these gauges to know are we doing well or we are not and to figure out problems when they happen because we believe that we know that when a package is gonna be delayed before the customer knows he will know when it comes 5 days or 6 days and he did not get it we know this 2 days earlier that it's gonna be late so we have to respond to that and tell him that your package is going to be delayed finally we mean business most of these units that I talked about already companies that we own as Saudi Post or we partly own with some businesses in Saudi Arabia thank you very much and I think we'll hear more about this later Thank you very much Dr Benton for this interesting view on what is happening at Saudi Post The next speaker is Philippe Metzger with General Ofcom, the Swiss regulator Philippe worked totally in 1992 and he's worked in the IT Corporation and for after as director before he went to Ofcom in 2007 Philippe will explain a point of view of the digital innovation in general and in the postal section in particular Philippe you have a floor, thank you Chairman of the conference Excellences Honourable Delegates It's a pleasure for me to speak to you today and to discuss the topic of innovation it's the first time that I have addressed the UPU and in particular the strategy conference and it might be a non-conventional introduction but as a beginner I hope I'm entitled to do so at this type of conference I've realised in fact that this week in Geneva we have the 4th to 3rd Salon in Geneva and the UPU needs to be congratulated on the excellent timing of holding this conference at the same time that important event on migration and we hope that we'll be able to go to the Salon and to see what's happening in that area too we'll be able to take forward with our discussions today and tomorrow briefly I'd like to discuss two aspects on the topic of innovation first we have innovation in the digital area from a citizen's standpoint and the second aspect more precisely is the positioning of the Swiss government in terms of postal innovation let's start off then with innovation of digital citizenship and the Swiss Federal communications office is charged by the Swiss Confederation with taking account of innovation in ICTs and we need to shape the future of the digital future of Switzerland in close collaboration with our partners we are in an era today where we have multiple stakeholders to use the English term and we need to harness our efforts and to involve a private sector and in that way we will be able to better serve citizens the strategic objective of our government in the area of information society is aimed at making the Swiss Economic Area competitive and to ensure that ICTs can be a benefit to all of us what we have noted is that ICTs have fields of action in which the postal sector can draw in order to progress in this area people become increasingly mobile they are using smartphones for a whole range of services email to make online shopping to pay for bills and if we can mobilise our efforts we will cover a whole range of plethora of possibilities and the postal sector can develop in this area and we have noted with pleasure that many of these services are being provided by postal providers and by other providers too technological developments can also be seen in new forms of participation this is a second aspect here we have an electronic voting agenda for example we have a simplified access agenda an access to the information of businesses and this information is being made available to all and as part of this process which is becoming increasingly transparent we are increasing our profitability and accessibility of government services and we are managing to overcome obstacles and this is bringing us closer to citizens many possibilities are opening up as a result and of course we shouldn't lose sites of the challenges we face the challenges in the area of security in the area of communication in terms of protection of data and we need to have a sound legal basis in order to take up these challenges and we also need to train citizens in particular young people who are highly capable technologically speaking and they need to understand the challenges they will face in the future and I'll provide you with an example here we have a programme in switch and a national programme which consists of promoting and improving the training of young people in the digital era so access to digital citizenship which I mentioned should be a pillar of democracy this is an area of strength in Switzerland and we need to bring together e-government on the one side and e-routing on the other side and this way we can identify important areas through which businesses can provide services in this area in particular postal enterprises one example the Swiss Post and other providers in Switzerland are active in the non postal area a series of services and there is much scope for innovation here and we've got secure mails too in this area there's a whole range a whole areas in which we can innovate the second aspect of my brief intervention is more focused on positioning in the area of innovation in the postal area proper we can say that innovation is not only about technological new products but it's about too about being a communication tool as well I mention this because it's important to bear it in mind innovation is not automatic it doesn't happen like that commercial aspects of innovation are often put forward these are the first aspects and sometimes we lose sight of the fact that there's a human factor involved which is very important too but human factor continues to be essential and I can mention this interesting point another area I'm familiar with we've got a very broad human network and that's to say the Post we've got more than 600 offices more than 600,000 offices worldwide the sector is focused on innovation and there's a very important human factor involved in the postal sector innovation from a technological standpoint is very important but we need to look through a prior study of the effect of society we can't regulate everything of course I've heard earlier today I heard the Tunisian minister who spoke and we said that the regulator shouldn't break things up we don't want that we want innovation to provide for a broad array of areas and we need to have balance of course in this process innovation's not a goal in itself it needs to wade up with our lives and societies a whole as regards the UPU to conclude my intervention even if innovation is not directly without what lays behind it the UPU can stimulate in the area of innovation we have noted with satisfaction and with encouraging comments made by the texture general that the organisation is innovating through its products and through the service it provides the UPU does provide innovative products and operators can adopt these services and taking things forward we can exchange information and the UPU can contribute even more in this area some have mentioned this already today interoperability for example for services small packets which have been developed and to overcome lack of transparency and trust all of this of course is a break to e-commerce so there is a really rich area that open up to us and we need to overcome these complications and innovate on this occasion I'd like to congratulate the WTO on its work in this area the number of factors to be resolved we've got agreement on facilitating exchanges and we hope we will be able to facilitate the area of e-commerce too we can only encourage the UPU to further develop its standards and to regulate the postal sector and the UPU is a platform it's a spirit of openness behind this we've got stakeholders or traditional stakeholders we need to have inter-operational course we need to have organisations involved we have to use one example and we of course are available to play a role as a facilitator in this area many thanks for your attention merci Philippe thank you Philippe he says there's no obstacle you're not regulated we really like this Professor Ramley Director General of the Ministry of Communication and IT in Indonesia Professor Ramley holds a doctor engineer from the German University of Duisburg-Essen and a master's in telecommunication engineer from the University of Wollongong in Australia Professor Ramley will tell us more on his views on the implementation of the DOHA postal strategy diversification of posts, financial inclusion innovation and how the Indonesian postal sector enabled and implemented innovation Professor Ramley, the floor is yours thank you moderator Peter honorable delegates this thing is ladies and gentlemen as we are aware of that the rapid development of ICPs has significantly impacts the growth of postal business particularly later post services the certain systems has driven postal operators to innovate and develop parcel posts, logistics and financial transaction services business competition in the postal service requires governments to concern seriously henceforth a healthy competition climate can be achieved moreover state owned postal operator is also required to conduct various breakthroughs so that it is able to develop its postal businesses Indonesia makes the DOHA postal strategy as a guidance international management and development of postal services the government performs important roles in facilitating cooperation among postal operators and related government institutions or agencies such as Ministry of Transportation Ministry of Agriculture Ministry of Finance Director General of Customs determining standards for universal postal services and commercial postal services through ministerial regulations and defining universal postal services tariff and tariff formula for commercial postal devices Indonesia government encourages the utilization of ICPs by developing Indonesia national single windows in the effort to accelerate goods inspection process by customs which has been integrated within the ASEAN single window the government also entrust state owned postal operator as an agent of development for instance as a distributor of government direct assistance to society and general election strategies in the field of financial services post Indonesia utilizes ICPs to develop its business on financial services independently or through joint partnerships by scrutinizing the profiles and needs of its customers several services which have been developed comprised of instant money other online gear online payment recently it is launched financial service called MPOSPAY a digital service which enables subscribers to easily perform transactions just from their gadgets we are also conducting a survey in four provinces in Indonesia to identify money saving patterns in households the results of the survey it is known that 41.8% of those societies save their cash within their homes given the marginal propensity to the safe assumptions MPS the additional proportion of society's income to be saved is 25% thus the amount of society's collected funds within one year will accumulate to around 500 billion rupees taking into account the results of the mentioned survey and as a precursor to the employment financial inclusion the government designates post Indonesia to conduct a pilot project called the post saving accounts why? because it's expansive network reaching remote corners of Indonesia with around 4,000 post offices 3,700 online post offices 236 mobile services and 24,000 point of sales then post Indonesia is a logical choice of this project second it applies relatively lower administration charges third it is highly trusted by the society even in some corners of Indonesia people trust a postal services more than banks banks also very limited in the major cities and regions regarding the implementation during the beginning of 2014 post Indonesia has also launched an e-commerce service to ease and bridge SMEs needs in selling their products to domestic and international markets through online selling an advantage in operating the e-commerce service is that it integrates an e-commerce portal with distribution networks and payment to expand its distribution and service networks post Indonesia has also developed the post agent model which does not require any additional distribution and minimizes expenses which may currently emerge or in the future as well as it contributes towards the empowerment of the people economies with the purpose of optimizing idle company assets in various locations from a cost center to become a profit center post Indonesia also expands into the property business based on the highest idle assets are identified, developed and professionally managed by subsidiary companies in the property sector to become business centers such as hotels, offices, malls etc it is also good if I mention here Indonesian government also establish national e-commerce development plan that will be finished by the end of this year it will facilitate the integration of postal sector into e-commerce ecosystems e-commerce value chain for your information e-commerce transaction in Indonesia is $15 billion in the year 2013 it became $18 billion in 2014 and is predicted to reach $24 billion by the end of 2015 based on this presentation it can be concluded that the key factors to Indonesia trends in developing postal sector are as follows first provision of regulations which accommodate postal business development second sensitivity of stakeholders in anticipating developments in the business environment third provision of services which fulfills society needs fourth utilization of IT as an enabler for service innovation fifth escalation of operation with relevant business entities and last but not least is the society's participation in determining the expansion of postal services points I thank you very much for your attention Thank you professor question for day panel discussion and I want to start with a question for Dr Benton innovation in a postal company can only be successful in my point of view when there is top management attention when the CEO is convinced when the CEO is steering heading the innovation programs is freeing up budgets is giving people the opportunity to succeed or to fail also innovation how is it organized in Saudi post how did you structure the innovation tracks of your teams and your company can you share that with us I think a strategic plan is very important and I think one of the things that we did in Saudi post is first to have a strategic plan and set up deadlines and clearly have initiatives and where are they leading to and of course I think you never get strategic plans implemented at the right time because we have a board at the top of us which always or many times I mean it's sacked down some of the initiatives but we have to try again and again but I think this is the key and to have the initiatives available and the benefits of implementing and going on the road clear to everybody even if for example the CEO is not there there are people who know their role and what they are supposed to do in order to go forward going back on that or going further on that is there a specific innovation team that works on new plans embedding the organization of the business I think we have a good team so when we sit down we have of course regular meetings sometimes weekly to discuss these initiatives and the direction and what is happening in the postal world and in the consumer world and I think from this we get the ideas Ok, very good thank you post Europe has a lot of members European postal members coming back on the same question is innovation high enough on the agenda of the CEOs and the executive committees do they spend enough time on it do they free up enough budgets on it what's your view on that yes so we are an industry association obviously our membership is very different small members from west east north south with more developed markets less developed markets so it is obviously difficult to give you a general picture however I see that the situation has definitely changed in the recent years innovation has become more and more important on the agenda of the top management unfortunately enough not only related to the possible growth areas e-commerce is an obvious example we see how much important is to us through the industry initiative so it is unavoidable to the CEOs to not to discuss of course about e-commerce but there is innovation also related to the core business we underline at all the cases at all the occasions that of course we have to look at the growth opportunities but before introducing drones before introducing 3D printing which might come in the future we mustn't forget that we have a very important core business and it was interesting also to see by chance you were chairing the same session with the 3 CEOs in Vienna it was Belgium Post Portugal and Austrian Post and they were all describing a similar strategy defending the core being innovative on the letter mail because here in Europe and I think me as post Europe I can talk about the European specificities here in Europe we have still, even with the decreasing volume, relatively high we still have to invest e-mail, that's what you're saying absolutely and it's good news that it is on the agenda of the top management ok thank you very much innovation we have seen a couple of examples in the postal world and I heard Mr Benton mention that he is delivering pizzas in Saudi Arabia through the mailman into food delivery food delivery is the next big thing in e-commerce a lot of posts are doing some trials on that Austria Post is doing it, Belgium Post is doing it German Post, Deutsche Post is doing it maybe many others that I don't know yet first Dr Benton are you in food delivery today you mentioned something on that but is the mailman delivering groceries at home or will they do that what the food delivery home delivery I mentioned about the canned food industry so it's a logistic operation that's something different will you deliver tomorrow fresh pizzas at home you know I mentioned two things since if we invested in a network and we have a capability that we could utilize we'll do anything I mean we do other things maybe other posts don't do because we have the capability and we have the people and we have the network so I think maybe if people cannot deliver pizza we will deliver it and if people cannot even bake it we'll bake it and deliver it that's so complex in Saudi Arabia with your temperatures to bake it on the road so Switzerland is also doing tests and delivery of groceries in the UK for example but the groceries are ordered online already today so I think it's a big thing what's happening in Switzerland Philippe can you share with us what's happening with Swiss Post in this area give you the same degree of information as the CEO of Saudi Post since I'm not representing as a regulator you should know by the way just to set the record straight Ofcom has a number of regulatory functions in the postal affairs we have a good governance system where we have really a function as part of the ministry we have a postal commission that is the actual regulator independent commission that is nominated by the government just to set the record straight go to the question please this question is difficult for me I haven't personally received any groceries from Swiss Post yet I would like to say maybe from a governance perspective going into new opportunities in a segment that's really new to the population may be easier for a Post that still has a very high public profile rather than being overly innovative let's say or very innovative on traditional services so I think in general it's easier probably to break new ground than to innovate in an established type of service that the citizens and the customers know very well on a touch to something else we have the biggest network in the world all the Post together we are the biggest employers in the world I think we also have the biggest fleet in the world all together and probably and for sure we are the biggest polluter in the world we talk all talking about many many years about innovation in electric vehicles what's going on, what is happening because I don't see it happen in Europe where I go and even in US and other countries it's still the normal vehicles sometimes you see an electric bike and sometimes you see one test with a couple of electric vehicles what is going on industry maybe Dr Benton, you first and then Philip afterwards are you delivering with electric vehicles yet? let me just explain how we are doing the business I think what we try to do is whenever we have a very well defined sector for example if you look at the logistics sector NACL company which was originally a transportation network of Saudi post it became a company now it's doing the logistics now it's going to be listed an IPO we don't regulate and even the postal regulator does not regulate that company it's the transportation commission which regulates that company if you look at our financial operation the local bank now it's going into full financial businesses we don't regulate this so it's totally regulated by Sam the Saudi monetary agency the Libara company which is the telecom company we don't regulate it that's why we try I tried at least with my people in Saudi post is to run away from a postal regulation because we run networks but you don't need a regulator to buy electric vehicles so what I'm leading to is that most of the people who have the cars is this NACL company so they are regulated there and I think they are trying to do something but we don't have to do with that anything Philippe since you asked me a question earlier that I couldn't really answer precisely I certainly see more electric tricycles than vegetables from the Swiss post so it is quite clear that is on so the mailman comes with an electric tricycle in Switzerland I haven't seen any old fashioned engines anymore Professor Indonesia, electric vehicles yeah there is electric motorbike electric bicycle governments subsidies or not it's pure their own initiative government gives subsidy to electric vehicle but unfortunately until now not for the electric bike the electric car electric cars, okay Boutons, your view, briefly, short Europe, we have very good examples and beyond the electric vehicles I think it is important to underline that we have programs both in the context of post-Europe IPC and UPU in terms of reducing the greenhouse gas emission and we have reached as an industry very impressive results minus 10 20% and I think this is the bottom line that counts and of course electric vehicles can contribute to it okay, before we go to the floor for more questions I have one other topic which was mentioned by everybody I think here in the panel it's about the digital innovation yeah over the last let's say 15 years in all the conferences that was the biggest topic of post, yeah before the e-commerce was there now it's only e-commerce everybody was going to invest and make plans and big promotions on the digital innovation and digital platforms for hybrid mail and digital mail and so on as far as I know the post ever made money with that yeah can I come back to that here in the panel are you making money with digital products as you repost of course I think the digital investment is really the thing that helped us now make money for example these dashboards that we have it let us monitor everything in Saudi post and this is without the digital the investment that we did on the network on the gms networks and links to readers and you wouldn't work these mail stations controlling it and even yeah but that's something different no we make money out of this digital mail you can make money marketing the direct marketing center I think it's making good money it's getting it's printing invoices for some of the bank that do still print paper invoices and it is delivering the as I said the airline loyalty cards and packages to the people but there's a physical component yes okay that's important and I think that was a good investment and it will have also some more uses for that in the future okay professor digital mail as a product in Indonesia is it making money I think Dr Benton as the CEO of the postal company knows better than me then I think they make money but they make more money in digital services not digital mail like a transaction money transaction financial transaction okay we'll now open the floor for questions from the audience I think we have a first request from Tunisia Tunisia have the floor is that still on Tunisia there's nobody from Tunisia then we go to Moldava Moldava has a question where is Moldava Moldava nobody here okay then France here in the front yes thank you very much moderator for giving me the floor yes just on the question that you raised on electric vehicles we have the example of the french post because today we have 21,000 electric vehicles 21,000 21,000 so 25% of everything that has that's a vehicle two wheels, three wheels is electric and is it your own initiative or was it decided on by the government it was our own initiative but there was also a government initiative when it comes to utility vehicles the commercial vehicles electrical vehicles it's not just good for as far as pollution is concerned but it's also good for improving the working conditions of the drivers we've had a drop in accident rate of 50% when it comes to drivers of electrical vehicles as opposed to petrol or diesel driven vehicles because there's no gears to change there's no noise so the drivers are much more aware of the environmental factors and this also knocks on to a decrease in absenteeism about 6% when it comes to electrical vehicles so all that is taken into account and it's it's I can't read it from here but I think it's Nigeria you have the floor thank you Mr. Modrita I hear in this conference in all postural discussions the common word is innovation and innovation and in my own opinion innovation stands on knowledge and also investments and as we all know gathered in this room we are postal administrators of different growth levels or different levels and innovation I think the post has been left behind because we did not take knowledge very seriously and most of us still are not taking knowledge seriously I can give you the example what makes all of us shiva today is internet and the internet in my own opinion is actually the post office virtualized you look at all the processes of internet it is the post office processes from the beginning to the end and anybody that created internet really studied the postal processes and it is because the post didn't take knowledge seriously so what is changing the world now is taking from the world and produce and make us to be running after that now can you come to your question please how seriously are we taking research and knowledge in the fields of the posts is that the question for some particular panelist or is it also about the investments is it only selling because the post is not only the physical mail aspect or delivery aspect it's also a three dimensional thing the physical the digital and also the financial services so I hear also like you also ask somebody from maybe ebay whether they are going to buy a postal company so are we discussing here that the post is only for delivery of e-commerce and it's only maybe e-commerce companies that can buy over postal administrations ok I think we had already answers on how important innovation is and how it should be on the attention of the executive committees your question is specifically is a post only the last mail delivery for e-commerce or is it more is it also the digital comment and so on Philippe tu veux répondre à ça don't respond Philippe I think it's a very pertinent observation from the delegate from Nigeria I could maybe make a little comparison to a different sector which is the media sector we have a very similar discussion at the moment in Switzerland within the media sector because the traditional models are going forward for those newspapers and editors and I think it's true that as long as the case was valid and as long as things worked fine innovation wasn't too high on the agenda and so I think now everybody is challenged in a sense and I think that goes for the media sector and also for the postal sector as has been mentioned by the delegate from Nigeria that innovation is higher on the radar and it becomes as you said something for the CEO a major strategy aspect so I think in that sense we are all challenged here in this and we have to step it up in a sense to meet the challenges of the future ok so innovation is not only on the last mile it's broader it's also on financial services it's also on digital services innovation covers the whole postal industry professor you also want to comment on that I want to comment on that things yeah I think we could see the postal sector similar to telecommunications sector we have to think in three layers now physical layer in which how you deliver the physical things, the physical package to the last mile person or last mile house and then the network layer which is the digital layer and how you manage your network digitally and then the last one is the upper one it is very important it is very important is the application layer application level how you innovate your services in order to be sustained I think we could see sector very similar to telecommunications sector good thank you very much other questions ok I see over there a request which is Iran if I'm not wrong Iran you have the floor thank you Mr President I would like to make some comments with regard to digital investment we believe that digital investment does not directly generates money it always avoids losing money and of course it help us improve the quality of our service I've heard when Dr Button were talking about his presentation I've heard about USO how do you consider USO in e-commerce development according to our data we have our own e-commerce platform 30% of e-commerce items generated through online shopping are delivered in rural areas in Iran have you got any idea in this regard thank you Philippe can you answer on this question it's USO, it's regulation well of course in a converging world as far as the Swiss experience is concerned we certainly have a very strong universal service when it comes to the networks telecommunication networks and that I guess would service in the future as some of these services move online on the other hand of course for the physical presence and the physical distribution that's also something which has a very high political rank which needs a political discussion to determine what the scope should be and how it is supposed to be financed ok, thank you I hope that answers the questions there was another here, Dominican Republic wants to have the floor, you can have it please push the button please push the button first of the microphone push again please yes well the protocol for quality control that you set up for the distribution time time of distribution was it difficult protocol to set up was it difficult to implement or well did you encounter any difficulties major difficulties in doing this when it comes to the staff the people working for you who work with this in distribution of products when it comes to control time of distribution can you tell us what difficulties you encountered there sorry, there was a little bit lost in translation in the beginning this question is for who specifically for who is this question Dr Benton Dr Benton Dr Benton is for Dr Benton or the director to say the director of Saudi Post difficult issues to deal with is the work force in the postal industry especially if you are changing the way things are going to work so we have a special sector in Saudi Post called change management and they are in charge of looking at the issue how are we going for example if the delivery man is not used to have a deadline in delivery or number of items to deliver and we want to impose such restriction then those guys in the change management sector would go and make a program for those guys who are going through a change in their style of work or the way they are going to do the work sometimes it works sometimes it doesn't of course I think maybe in Dominican it's the same since it's part of the government I mean it's a government organization you always have difficulty in firing people in changing maybe positions but we have to deal with it we have a strategic plan we have to implement we have time limits for delivery we have money to make otherwise we cannot do our future projects so I think people you have to be tough sometimes in these issues Thank you Dr Benton before we close the session I have two questions for all the posts in the room and please raise your hand if I ask the questions what is happening in your company we talked about electric vehicles which post is today already using electric vehicles if you use electric vehicles please raise your hand so which post is using already today electric vehicles ok gives an impression and the second question before we finish we talked about delivery of groceries delivery of food as probably one of the biggest next steps in e-commerce today we deliver packages we deliver goods, we deliver parcels with fashion shoes and so on who believes of all the posts in the room but in five years from now you also will offer a service of food delivery and grocery delivery at home who believes that please raise your hand pour pizza ok, thank you very much thank you, I would like to thank our excellent speakers and please give them a big hand, thank you so this is the end of the second panel which was an innovation and we now move on to the third panel discussion which is a very important one on every agenda which is e-commerce so may I now ask the speakers of the third panel to come on stage and that's the following persons Mr Wagner from Brazil Mr Ma Mr Deepak Chopra Philippois Anmirou et Jeremy Duté please come forward sorry perfect, I think we are cut on time it's not going to be Jeremy Duté it's Nicolas Martin it's going to be my first point Nicolas Martin thank you very much sorry that's amazing what is your name Nicolas Martin exactly, the other co-CEO ah, you are the other co-CEO that's the advantage of having two CEOs Peter, thank you very much thank you very much, I give you my card you are right thank you very much c'est une direction that we look at things very good presentation I think it was one of them very good we catch up later merci j'ai vécu l'avouer 7 ans 5 ans oui merci hello Mr Ma ok Mr Ma j'ai demandé ta carte tu as perdu combien pas de dizaines de kilos un certaine merci parce que j'avais plus de décors ah, ça va pas de problème nous savons nous avons vu l'un d'autre quelque part dans la conférence d'IPC j'ai travaillé à B-Pros j'ai essayé de rester sous la radar occasionally de sortir et de retourner mais maintenant tu viens de sortir très bien bonjour Mme Miroux enchanté bon, je crois que c'est encore un enjeu à être prudent excusez-moi mais prenez votre place non, je n'ai pas appris le bio tu as le bio d'ici c'est le bio d'ici j'ai le bio Mme Miroux j'ai le bio donc c'est le nom de Nicolas Marta j'ai l'insert c'est l'une des meilleures routes c'est très bien ok ok nous avons le ministère de France une fois l'intervention j'ai Yata et puis il y a une autre j'ai le ministère de France j'ai la Suisse ok parfait, j'ai l'enjeu j'ai l'enjeu j'ai l'enjeu j'ai l'enjeu j'ai l'enjeu pour toi très bien c'est bien oui c'est bon c'est bon tu n'as pas de tu n'as pas de moi j'ai hun j'ai un je n'ai pas de j'ai Vous pouvez parler là-bas. Oui, bien sûr. Je suis un peu... Très bien. Vous avez 10 minutes maximum, c'est parfait. Vous... Je vous donnerai un signe. Ok, c'est bien. Je vous demande de passer à 10 minutes. 10 minutes maximum. Je vais y aller. D'accord. D'accord. Voilà, ça a déjà... On a prévu 10 minutes pour vous aussi. 10 minutes pour vous, ça va. 10 minutes. Vous avez 7, j'ai entendu. Je vous fais 10 si vous voulez 10. Je sais ce que vous voulez. C'est très bien. 25 minutes, je vous fais 25. 2 heures 10. 5, 10. Parfait, parfait. Comme ça, on a un peu de temps pour la discussion, ça va. Merci, on va commencer. C'est bien. Merci. Mesdames et messieurs, peut-être que j'ai votre attention, s'il vous plaît? Pouvez-vous prendre votre seats? Pouvez-vous switcher votre téléphone et les mettre en silence? Et peut-être aussi mettre votre voix en silence pour que nous puissions commencer? Ok, s'il vous plaît. Bonsoir. Et bienvenue à cette dernière session de aujourd'hui. Je pense que c'est une très importante session de savoir que l'écommerce est sur l'agenda de tous les secteurs exécutifs dans les secteurs postaux et peut-être de toute la compagnie aujourd'hui dans le monde. Dès que c'est la compagnie financière, les institutions financières tout le monde est en regardant l'écommerce. Et nous avons un panel très distingué ici que nous allons parler. Mais l'écommerce cross-bord est recognisée comme le plus important secteur de développement de business pour les postes et c'est l'une des key stratégiques de focus pour les membres de l'UPU. En orderant de répondre aux opportunités présentes par l'écommerce, l'UPU a consolidé le travail de l'écommerce dans un programme appelé EcomPro. Et vous avez vu un film d'aujourd'hui qui enlève plus de ce que l'EcomPro peut offrir. Mais je vais le répéter parce que c'est important que tout le monde s'occupe. Il couvre toutes les zones de la chaine de valeur, including web shop management, marketing, payment system, fulfillment, delivery, customer care, and returns and repair. If this in mind, panelists will emphasize the need for the UPU to continue to act swiftly to meet market, the operational efficiency and market responsiveness of postal operators will be key drivers for the sector success in gaining and retaining e-commerce market share. Let me hand over to our first speaker which is Mr Pinero de Oliveira, the president of Brazilian Post since January 2011. Mr Pinero de Oliveira was a member of the executive board of Banespa and was the CFO of Banespray, the pension fund of Banespa. He was subsequently the president of the Petros pension fund, the pension fund of Petrobras, a well-known company in the Brazil country. So, Mr Pinero will give his views on e-commerce in Brazil and on the UPU topic. You have the floor. Please come forward. Presentation please. Thank you very much Mr. Peter Summers. I want to compliment all the panelists. There is a brief presentation to be made. Good afternoon, ladies and gentlemen. It is a great honour for me and for the Brazilian Post and it gives me great pleasure to be able to participate in this UPU strategic conference. I would like to congratulate the members of the panel and Mr Peter Summers. Ladies and gentlemen, we all know that e-commerce is growing rapidly throughout the world and Brazil is no exception to that. And I'm sure you all know that in between 2011 and 2014 there was 100% increase in e-commerce in Brazil which means that in about only four years we increased four times the number of times the number of times four years we increased four times the value of e-trade e-commerce the number of consumers have gone up as well as regards purchases by Brazilians that those have increased as well it's of the same magnitude which means that Brazilians are really buying products from China and the USA all this is why we should pay great attention to consumers and users of e-commerce and also because at this point when the postal sector is going through a difficult situation I have no doubts at all that this is of great importance particularly as regards parcels and logistics because the postal sector can become a major supplier of logistic products particularly for companies encouraging e-commerce of these these companies very often don't have traditional don't engage in traditional trade they only engage in e-commerce and this is why we are paying particular attention to this in problem we realise what research is going on it shows that customers are becoming more demanding they want to have rapid information they want to use digital media and in view of the uncertainties affecting the postal sector we see that this is a way of giving prompt service to our customers and customers want to be able to decide how their products are delivered so the delivery place can be changed by electronic means all this is complex is complex work customer has to be given a choice and all this at the forefront of the concerns of brisselian post we can offer a differentiated logistical process which has not always been the case we have not always used this approach for our customers especially as regards parcels but we have now introduced this in brissel we have always been the leaders on this market and we shall continue to do so if we make the necessary investments and keep up with the times and provide differentiated products promptly and using powerful computer technology and in this way we will provide a personalised service satisfying our customers preferences so courier brissel has been working a great deal on improvements to logistics and parcels these work hand in hand and we make investments everyday in equipment in the training of postmen who are the ones who deliver the parcels and we use intelligent phones to speed things up and we even manage to change the place of delivery during the working day we account for more than 40% of the brisselian market and many of these services are well known to you such as SEDEX EMF Exporter facile and import facile all this applies to products both within brissel and coming in from abroad established various different ways of reverse logistics for after sales service this means that we can link up purchases with customer selling companies with the customers improvements in computer technology mean that together with some e-commerce companies we can set up virtual shopping centres technological integration is something essential we believe for the existence of the posts worldwide and we are trying to ensure that this integration takes place so that people ordinary citizens can be assured that their parcel can leave the factory and be delivered at their place of work or at their home depending on what the customer has chosen and he will be informed in advance through remote terminals this also means that the product can be returned if necessary we have interactive delivery our postman over the next six to ten months will all be working with intelligent phones so that they can follow through the products till they are delivered and so that there can be interaction once the products are going to be delivered this will also ensure that our staff's productivity is higher because their work will be easier today the objective of Coreus Brazil is to provide secure ways of carrying out e-commerce which will lead to an increase in e-commerce internationally and increase the trade of SMEs in the country including micro enterprises allowing them too to have access to the international market for opening e-commerce points we've seen this already in China and the US for example we also have many associations with negotiation centres through e-commerce over the last three years we've been working on legislation so as to update it and update our pastoral service and make everything automatic both service to customers and to companies so as to broaden our presence within BRIL and outside Brazil as well we've greatly broadened our financial association with Brazilian banks and in the last 24 to 30 months we have managed to become a financial service that offers banking and financial services such as credit cards current accounts and even insurances in other words today we are a business on the same footing as banks with a financial sector and we are the only agents of the Brazilian banking sector the only bank that does exist in the municipalities there are no other banks apart from the postal bank we've diversified our products and this has led to reduced costs we have more than 7000 post offices we have a service for entrepreneurs as well in other words at the moment we have done an enormous amount of work to ensure that Correos Brazil est profitable because there is a real need to meet the needs of the public our core business is to be a major supplier of logistics for the whole of Brazilian society we have facilitated the efficient sending of parcels to be profitable in providing all these services through diversified products through virtual telephony the financial sector the selling of insurance and similar products and we are working very hard to continue to develop e-commerce which continues to expand because we want to be the leader on this market which is growing exponentially every year and I'm sure we can be a major supplier of integrated logistics that is all I wanted to say thank you very much and I'll be very pleased to answer any questions thank you very much Mr Pinero de Oliveira this interesting presentation without PowerPoint slides important so next speaker is Mr Ma he's the director general of the state post bureau in China Mr Ma has decades of experience in the post and telecom sector and no doubt that he will have interesting views on e-commerce in China because a lot of things are happening there as we all know, as we all can read and as we all could face and online ordering of goods is huge and booming in China no doubt Mr Ma will tell us more on promoting the fast growth of the parcel industry and the challenges plus measures that need to be taken to facilitate better development of e-commerce Mr Ma you have the floor ladies and gentlemen good afternoon now it's five o'clock so I hope my speech won't bore you well and at the current stage we are facing the big data on the mobile internet and this area cause effect impact on our traditional industry so we should also focus on the opportunities that brought to us and that is the most important task our leaders in the post area need to do with the Chinese system post system become more opening up we focus on the collaboration and synergistic development between the post and e-commerce and we have scored great achievements next I would like to give you an introduction about the development of our e-commerce industry in the past four years the Chinese post sector and express delivery especially in Christiania e-commerce parcel increased by four times and the annual growth is about 50% last year the Chinese parcel express volume exceed 14 billion I think that is the top in the world and during this process e-commerce has made great contribution in the 14 billion volumes about two thirds are brought by e-commerce and about 5 to 6 billion volumes 75% are brought by e-commerce therefore for our Chinese post sector e-commerce is the engine and the booster and during the development we have also innovated a lot of products to adapt to the development in the past four years the parcel and express delivery prices reduced by 40% and the number of our post offices has also increased by 60% therefore we can bring more convenient services for our customers in the past one year the Chinese delivery industry has made a lot of breakthroughs and now the e-commerce and express delivery as a supply chain can bring great complementation to our traditional development in the last year the e-commerce and express delivery has generated 10.7% of the total sales volume and every year it also increased a lot so if we can see the double 11 festival this is the picture shows the double 11 strike and this is our daily volume surpassed 100 million that is about three times than our daily operation and with our business development our traditional business has been affected we can see from the picture in this slide on the left side that is our airplane China Post and our parcels so the daily volume is very huge on the right side that is the largest shopping mall originally in the past in China but now they have been affected and we have shut down 147 large shopping malls and this trend is continuing so such development trend has caused great impact on our traditional retail industry under these circumstances what's the next step for our business development what's the challenge of us we are facing under such large volume how to make sure our internet can be delivered to our customers in a safe way the e-commerce has different business flow with the traditional mail service the e-commerce are more flexible during the festival they will have huge volume but during the other time that would be not that much so how to make sure we have an orderly and flexible network that is our task and for challenges the first one is that is about the balance between post express delivery and e-commerce we have hundreds of thousands of e-commerce sellers but the major one is less than 10 and the top two share 90% of the market so the e-commerce platform and the logistic platform should be synergetically developed with each other that is a very sensitive issue and the standards usually comes from the upper stream that will affect the post sector and the downstream so how to make sure the upstream and downstream to jointly address the challenge and share the benefits of development the problem that we should address and another one is about the quality quantity and safety no matter express delivery or parcels in China they develop rather fast that's come from the great development of e-commerce but it also cause the problem of service quality and safety now please look at this chart in the past four years although the business volume increased by four times the complaints from the consumers also increased so that means people, the public still have complaints about services so we should have a balance between the quantity and the quality and the safety another one another challenge is how to balance the sellers and end users for our express delivery industry we usually have the system of postage paid by the sellers that will be incorporated in the price of the sellers so the upstream price demand and the users service demand will be contradictory to each other that is also a challenge we should address the fourth challenge is that we have the single service capability but we have the multi-dimensional demands with the development of e-commerce apart from the groceries now we also facing the demand for high end products and since this year we also have the demand from the food that is to say we also provide services such as the cold chain services that will also be a challenge for our next step development so what can we do about that for our strategy first we should have the mid and high speed growth speed up, mid to high speed of growth another one is to work towards the mid to high level of development and we have a 2020 strategy plan and we expect the volume of the express delivery to be doubled in one year and second we also expand the sales volume to 2 trillion US dollars another one we should also provide 3 million jobs so we have much to do and around this goal we have the following measures first it's about expand the scope for example we expand from the urban areas to rural areas another one is to expand to cross border services to cooperate with the foreign players and to make Chinese factory to Chinese market and the third one is to cooperate with the manufacturing industry to make the market in a more in depth way another one is to use some technologies such as big data the mobile internet the express train system and the drone to improve our services another one is to promote the post and express parcels to be integrated with other industry and the combination between post and the convenience stores and supermarkets and maybe in the future we should have this drone and another one is to have a good ecosystem between the government and the industry so now we have we are facing a lot of problems in terms of the cross border services and the government also have a lot of security demand so the government and the industry should cooperate with each other to have a good ecosystem to develop this sector and our premier have paid a lot of importance to our sector and also have launched a new position for our sector in the past we deliver the letters and parcels the premier said it's not enough for our industry he has three positions for us one is the key industry for the service industry another one is a modern industry that promotes the transformation of traditional channels and facilitates the upgrade of consumption another one is the forerunner in the field of logistics we are making efforts in this area we also hope all countries in the world to participate in our modernization process and we are also willing to strengthen cooperation with all of you on what is happening in China and we will certainly come back to that in the panel discussion our next speaker is Deepak Chopra he is president and CEO of Canada Post the largest enabler of trade and commerce in Canada under Mr Chopra's leadership Canada Post has taken major steps to redefine its role in the increasingly digital economy and we mentioned before so he is stopping mail deliveries at home we are going to say something about this in the speech or later on so the increasingly digital economy we are happy to understand his views on e-commerce as an enabler for postal growth so Mr Chopra the floor is yours thank you very much we are really delighted to be here on behalf of Canada Post to talk about cross border e-commerce I am going to talk about the cross border part of the e-commerce I think you will hear from speakers and you have heard from speakers domestic e-commerce is being handled I might say quite well in most jurisdictions so just to give you a flavor I think our transaction mail volume is already in the 40% range so the notion that mail is going away is happening and it's real and I think it's only a matter of time as we see that number continue to shrink 20 ans ago maybe a little bit longer the predictions were coming in that mail volume is going to go down and finally I think it's happening and many people talked about what's going to be the relevance of the postal service if the mail goes away pretty relevant question and as soon as the e-commerce arrived as soon as the parcel growth arrived there is a general assumption that postal industry will be okay and I think it's premature for our industry to assume that parcel will save the day particularly on the cross border that's the area I wanted to spend a little bit more time for domestic you've heard reasons you just heard from Mr. Ma you heard from Brazil and if you look at your own countries there is no doubt in my mind that you are coming up with strategies to compete to establish products and services that make sense but I really wanted to focus today on the cross border so the question for cross border that we are struggling with perhaps collectively is the rules that were designed 50, 60 years ago to support a letter mail business a business where our industry had exclusive privilege meaning we were the only game in town so the rules that were designed to support that industry for cross border letter mail business are no longer relevant to support the cross border e-commerce and that is the challenge that we have to figure out together on the one hand we have countries who are benefiting from the export of e-commerce packages small packets and it is very important that those small businesses that are now participating in the global e-commerce have an avenue to support their international growth or certainly the new markets that have been created for small businesses it is a very important trade to enable that we do through the postal sector but the challenge is on the receiving end the receiving end of the posts is facing new challenges you saw some of the packets in the previous chart that are originating from exporting countries but those packages when they are arriving they are taking a lot longer to deliver to the end user to the end home and if that service cannot be insured longer term then this short term growth the short term success of small businesses in those countries may only be short lived I think it is very important for us to understand that we need to find the right balance in terms of supporting growth from small businesses and being able to deliver in a reasonable cost so the cross border when I look at the makeup of mail that we see in certainly our sorting centers kind of begs the question to me is are we satisfied to be the network of leftovers perhaps a strong statement and I mean that only in the cross border context from a domestic perspective as I mentioned earlier both have done a great job and they continue to do a great job but from a cross border perspective we have to figure out how do we create a sustainable business model that both the sender and receiver is happy about and that's the challenge that I would call upon I think this is the right platform as we set our strategic priorities for the next congress how do we find a balance where the product and service quality that consumers are expecting from other carriers the service and a remuneration system that allows a balance between the sender and the receiver so those agenda items are very critical for the long term sustainability I think otherwise there is a danger that we may over time ourselves reduce the business opportunity for the cross border commerce and just focus on our domestic markets which would be a great opportunity lost for postal sector that has tremendous opportunity in front of us so I wanted to keep my remarks brief and focused on the cross border thank you very much thank you Mr Chopra you made some interesting statements and I'm sure we will come back on that in the panel debate leftovers is something that is in my mind the network of the leftovers I will come back on that on next speaker is Philippe Wall who is president of France's group La Poste who is president of World Bank of Scotland for France, Belgium and Luxembourg before being the president of the post bank and deputy director general of the group La Poste in 2011 in September 2013 Philippe Wall was nominated by the president of the deputy general of post and succeeds France is not number one in European e-commerce but we think about the head of the post, he has a clear vision on e-commerce in France and Europe and across the world Mr Wall you have the floor Michel Mr Ivory who chaired this assembly and deputy general of the universal post reunion ministers, ladies and gentlemen in my presentation I am not to look at these three strategic convictions on development of posts in fact I'm not going to say that I think that e-commerce is the new frontier for post that posts have a mission to be main players in the IT changes in our country or that the post banks are a significant aspect of our future I would however like to give you some specific operational points of what represents e-commerce in France in Europe and how we see it across the world in France, first and foremost e-commerce in 2013 represented 56 billion euros in turnover 600 million parcels and the increase in this market segment was to the tune of 12% so it's a sector of the business which is growing significantly so les clients want the specific needs it's more the simplicity so for an e-commerce client a customer in France small letters parcels, express delivery these are all products for e-commerce this is the basic reason why since the first of January 2015 we decided that any product which was smaller than 3 cm thickness and was delivered as a normal parcel and others that were thicker than 3 cm were considered parcels and this is something simple this is something that e-commerce pushed us to simplify and do ourselves the same thing goes for delivery of course in post-france everyone would prefer delivery of e-commerce products to be done by postmen and post offices through the channels that exist in fact it's not necessarily what customers want now we need to adapt to the needs and demands of the customers and clients of what we're doing in France we have across France deployed 7000 relay points pick up stores in which customers can pick up their parcels when they want these aren't home delivery and they aren't post office deliveries they're separate we have more than 15,000 in Europe as well we'll come back to this second development which is linked to e-commerce is that currently we are developing a network of connected lockers with neopost the head of resilient post has sort of developing this type of network locker network as well this will allow people outside of the home in significant points shopping centres or stations for example to go with a code to go and get their parcel from an automatic locker and this meets the kind need this is an innovation that was brought about by e-commerce third innovation which was stimulated brought about by e-commerce is the predict product which is developed by our British colleagues which is sending a message to the customer to ask them what time and where they want the delivery to be made and in this way the customer will use a one hour window during which this item will be delivered these three innovations show how much e-commerce is really changing fundamentally changing the range of products and the traditional methods of delivery that our posts have said this innovation predict predict the delivery was brought about by European Post colleagues and this is why I wanted to talk about what we are doing across Europe Europe wide now so in Europe across Europe there are more than 300 billion euros within the e-commerce market and this is growing at a rate of 17% so this is the future of European Posts they are playing the players in this field and this is why we listen to the will of the European Commission speeding up development of e-commerce promoting the creation of e-commerce actors in the post, European Post and within the IPC we have set up a network which is called ECIP and this is how we can provide European customers and clients e-traders in Europe to have a track and trace system a very high level system for this it will be operational by the end of this year to completely up and running this is a considerable undertaking by all European Posts and this has called for significant financial investment technological investment as well to build a network that will provide a reference base for e-commerce across Europe and for us through our operators who are called DPD operators that's the brand so in the 40 countries they have a network that will be used on a daily basis for C2C B2B parcels as well as globally for general postal services here again we see that e-commerce has pushed us to speed up our work in Europe so now internationally globally I think we need to see that our IP will be a reference point but that fundamentally we will need e-compro network from the UPU there's no contradiction between these different networks we need to communicate and to exchange information with all members of the UPU we need this space of cooperation so that we can build a new network and e-compro clearly corresponds to this need and will that we have for cooperation it is an addition to what we have in EMS cooperative it's also clearly the next step that we are taking together and this is why we believe that the various different communities the response to e-commerce whether it be IPC KPG or the UPU now then the basis of cooperation that we have in the UPU and this assembly they have the right answer the right response to the major challenge and major steps forward for posts in the next 10 years and just to conclude I would like to thank our moderator the director general of the UPU and our friends from Côte d'Ivoire for having organised this conference the strategy conference and thank you very much ladies and gentlemen for your kind attention thank you Mr Waal another good presentation with a lot of topics that will trigger for sure some discussion and discussion afterwards in a panel debate our next speaker is Anne Miroux director of division on technology and logistics in UNCTAD United Nations Conference on Trade and Development she is responsible for activities in the area of innovation and technology for development of transport and trade facilitation of course Anne Miroux a very clear view on the importance of the posts for the economy in general Madame Miroux, you have the floor participants first of all I would like to say that it's a great pleasure for me to participate in this meeting and clear to share with you some of the of UNCTAD's perspectives on the role of the postal system e-commerce Even the area of e-commerce itself is a subject on which UNCTAD has been looking at for 10-15 years now because we had the first report that we had which was the first report of international organisations on this subject particularly on the issue of e-commerce in developing countries we published in 2000 Recently only two weeks ago in fact we launched a sort of update of this report and the perspectives and the questions that were a very different scale the subject of this report report on the information economy in 2015 for developing countries includes this includes a certain number of statements and recommendations that are appropriate to the postal sector specifically I'll clarify but I'd like to recognise rather the contribution of UPU the development of this work and the excellent use of cooperation that we had with this organisation so I'm not going to talk about why e-commerce although that is what's behind the debate so in the area of economic development for developing countries e-commerce offers real opportunities and benefits and this is why policy for e-commerce there's a synergy between the two on a macroeconomic level for countries to consider these two aspects at the same time so e-commerce offers opportunities but we mustn't forget that there's a certain number of risks here everyone knows cybercrime is a problem fraud as well as a particular problem decimated in 2012 and about point five billion dollars were lost in terms of revenue for providers due to online fraud and what's more serious is cybercrime is increasing in volume and in a coverage or geographical coverage and the attacks there are other important elements when we talk about perspectives of postal services thinking about the impact of e-commerce on competition and how small and medium size enterprises can benefit from this new communication medium and how they can do this and all aspects of tax revenue how can we ensure a certain number of governments that e-commerce is also a certain difficulties in tax gathering certain types of taxes this is up to the political politicians when they look at e-commerce and the different parameters within this sector mentioned several times and this also positive and illustrative the remarkable expansion of e-commerce in the previous decade it's estimated for example that b2b e-commerce exceeded $15 trillion in 2015 moreover three quarters of this total was represented by only four countries the United States the United Kingdom, Japan and China so the amounts significant b2b of course but also we have the b2c business or consumer aspect that as we can see on this graph is much smaller even though this is also expanding relatively quickly as well this is being seen particularly in business or consumer particularly postal service has a very important role to play here now in terms of geographical perspectives and global perspectives I'd like to highlight and we saw thanks to the presentation made by representative of China Post the figures for China these are remarkable figures and it's not surprising that China is the biggest market in terms of e-commerce the b2c e-commerce this is so as you can see we have geographical differences they are rather significant as you can see here on the screen by Asia the share of developing and transition countries will increase and represent around 40% of the b2c total in three years time for 2018 this is in comparison if we take Africa continent Africa and the Middle East the two together they amount to only 2% of global b2c trade and commerce so there's a significant difference between the regions and of course from country to country and on the next slide you'll see well it shows the two extremities clearly on the basis of data that's available to us and we can compare here the share of those who purchase products online and of course in the left hand section of the graph that's developing countries and on the right we have more developed countries with some developing countries particularly in the upper area or we've got a GDP for example Singapore and the public of Korea so the differences are significant however the perspective for companies and consumers in developing countries well they have opportunity to participate in e-commerce the perspective is increasing but here there are certain issues striking issue of connectivity because we're talking about e-commerce in the last 5 years and the progression has been remarkable it's very strongly linked of course to the considerable expansion of mobile use in developing countries but also to a certain point the development of social media and the development of the internet itself a second factor for expansion including in developing regions is the development of new e-commerce applications, new platforms but also new payment solutions and that's an aspect that has been highlighted several times already as one of the obstacles for the development of e-commerce development of credit cards mobile payment solutions are a source of opportunity to expand e-commerce and finally the development of new local e-commerce services in developing countries as well so I'll go briefly through the rest of my presentation in saying that in developing countries seeing that e-commerce is expanding the use of internet by small enterprises remains very limited however licenses the option of having access to IT services at an affordable cost the problems of capacity knowledge competence and a crucial element is also the option of having solutions for delivery solutions available which are online, electronic or physical and so this is the key point that means that posts are the fundamental drivers and motors and actors in the e-commerce ecosystem I'll briefly mention one of the indices that GUNCTAD has set up to show how countries are ready for e-commerce B2C e-commerce index and this has four sections the percentage of population that has access to internet those who have a credit card of course this will be changing in the long term we have data that relates to the existence of secure internet servers and what's the particular interest of today population that has mail delivered at home particularly for parcels and of course there's significant correlation between expansion of e-commerce and in particular this last parameter it's very interesting to note that in developed countries 100% of the population have access to at home delivery services in Africa it's less than 40% and in some African countries only 10% of the population has access to no service so we have real different situations that show that it's a very important element to take into account for the authorities and decision makers when they develop e-commerce so I'd just like to conclude with the recommendations made by UNCTAD one is particularly important today which is the need to consider the postal system as a crucial infrastructure, essential infrastructure and when I talk about the postal system I mean the issues that were mentioned the problems that were issues that what can we do to resolve the contradiction between access to reasonably priced services for all of the population and all businesses in the countries and on the other hand access to sophisticated services that meet the needs of modern enterprises and companies the second recommendation made by UNCTAD is maybe to look at the addressing in developing countries this is an obstacle in some countries that the system is not sufficiently developed to restore the services and the third area which is particularly important for UNCTAD is that regarding international trade and trade facilitation internationally we have spoken about this several times but I wanted to particularly underscore this difficulty that we face we have importer and exporter this synergy between the postal system and the customs system well I had the pleasure to note that in UNCTAD we are working on what we call a Memorandum of Understanding between UPU and our customs a Secuda system the objective of this partnership is to develop and facilitate data exchange particularly the interface between the postal system specifically and the customs system and finally we could envisage improvements and particularly thinking about developing countries here think about the entire economy there are some questions or issues that need answers with regard to IT infrastructure particularly to be this digital fracture which has been highlighted many times by ITU development of knowledge and expertise in the private sector but also in the public sector and also the use of e-gov services which is an element that can be developed for all stakeholders so in conclusion e-commerce landscape is developing very quickly and it is in this context that we are convinced that national posts will continue to play a particularly important role thank you very much thank you very much madame Michaux avec des messages clairs a clear message from Unktad continue with our last speaker of today and we have again the pleasure to have a customer amongst of us in the first stage we had ebay and now we have jumiya jumiya okay there's a little change in the program so Jeremy Duté was announced but he was co-co and the advantage of having co-co is that the other co-co is here so there's no change in title there's only change in person so Nicolas Martin will present us their views on what is happening with jumiya in Africa it's a marketplace, it's an e-tailor and Nicolas he was previously a McKinsey guy if I can say so he went to MBAs in NCH and so on and they are working on their way on their path to make something big from kumiya I heard Africa only 2% in e-commerce global trade so we have a lot of work still to do so please explain us, thank you yet, only 2% thank you very much thank you very much for having me it's a pleasure to see the the opening of your minds to invite a consumer and a customer not only a post operator and I would also like to specifically thank the Nigerien representation of which I wouldn't be there otherwise I would like to very quickly touch upon the 3 points that I prepared for you just maybe introduce you very quickly to what is jumiya because most of you might not know what it is and what it stands for from our standing points where does Africa stand in terms of challenges regarding e-commerce and therefore and it will be my third point how do we plan to overcome it and how do we see and what are the innovations that are coming out way in this African continent that is actually far more vibrant that most of you might suspect so what is jumiya jumiya is an e-commerce that was founded by a German incubator in 2012 it started in Nigeria and it's now covering over 12 countries in a very relaxed definition of what is Africa because it stems from Senegal up to Bangladesh so and it's actually an operator that is I would say to put it short an Amazon like even though more and more the successes that we see coming in Asia pushes us to revise the model and the operating model we have for e-commerce closer to an Alibaba or even closer to a Flipkart I think the best referring point we have coming from India applicable to Africa in term of size so jumiya is only 2.5 years old last Black Friday we moved around in one day 100,000 packages for Nigeria and 200,000 packages for Africa as a whole we plan to have 2 million this Black Friday this December 20 million the following one in 18 months that's the kind of growth that we are facing for e-commerce something around multiplying the size by 10 every year right now we have also jumiya has fully integrated in most of it's country it's delivery and logistic services because I didn't found in the operator the kind of services that I wanted to have and the kind of services that my consumer and my customer wanted I bought myself vans I bought myself pickups I bought myself bikes and I deliver myself right now jumiya all over Africa has more than a thousand vehicles and we are gonna double to triple that size up until the end of the year might not sound much to the very esteemed predecessor at that podium but let me tell you over the last year I gained a lot of respect for what you do because it's actually quite difficult and quite complicated to operate on it's own Africa is therefore a continent full of challenges for us and for e-commerce in general and that's why the opportunities are also as tremendous also to to give you a sense before I go into the challenges the the size of the opportunity is way bigger in proportion in Africa than it is in Europe, in China or in the US just because the offline competition and the offline retail is so unstructured yet that actually retail is most likely gonna leapfrog from its current state to a more e-commerce based like state right now in the US maybe e-commerce is representing 15% of retail as a share I suspect and we suspect that for Africa it will be closer to 30% to 50% in the next 5 years also to give you another sense there is roughly 500 times more square meter of offline retail space in the US than there is in Nigeria there in a 20 million people city like Lagos there is 3 moles 2.5 if we compare to European or western standards therefore e-commerce is not only a revolution in Africa it's just a creation of something completely new which doesn't have to face the kind of competition that you might have that Amazon or even Alibaba might have faced in their environment so the challenges that we are facing especially the challenges are more relevant to you obviously we have a limited pool of operators that we can trust and rely in terms of performance but also a limited pool of operators in terms of capacity I'm already myself almost saturating all the private operator in Nigeria as of now obviously the second challenge as you might find is a natural one infrastructure we mentioned it roads are the obvious ones but also the addressing system that in Africa is not as developed as you might have in Europe or in the west and finally I think it would be a big misunderstanding to think that the cut the African consumer is any less sophisticated or any less demanding than any other viewer and customer and I would even argue that given the ecosystem and the environment and the lack of trust that e-commerce might face in this country we have to go the extra mile and provide even more services to those consumer to give you a sense of what it might look like 80% of our business is cash and delivery meaning that you place an order on the website you don't pay for anything you pay only cash when you receive the product to the delivery agent another example of service that we are providing for them is the ability to test and try especially for fashion at delivery so the delivery agent will come and will wait for 15 minutes for you to try your dress, your pants, your shoes to see if it fits and if it doesn't fit give it back to you directly meaning that we also change the way we do commerce with our customer for instance now we are automatically when you place an order and seen some countries in jumeur placing the size plus 1 and the size minus 1 so when you order a dress 3 are coming your way most often for women customer it's actually quite useful they tend to slightly underestimate relative size but it's better for us it avoids us to do what we were doing before which is deliver disappoint the customer come back to pick up and retrieve the item when facing or considering all those challenges we are convinced at jumeur and not only convinced because of faith but because we see it happening that it will regarding logistic services and postal services africa will observe the same dynamic as it has happened for telecommunication 10 to 15 years ago which is a massive leapfrog if you go in legos today there is a better 4G access in term of data network than in Paris because they didn't have to install fiber they didn't have to install all those stuff that we had and that we are actually reusing and they went directly for the last version of the technological jump and installed already and where at the forefront of it and what we can see is already for logistics and postal services in africa it will most likely be the same what we I sum up then just when I'm saying and I will try to keep it short the level of innovation that you might see here in africa is actually almost as ambitious and exciting that you can see in the US for instance jumeur is already working on a partnership that took 5 years for amazon to develop amazon is developing a partnership with uber to have extra express delivery a delivery in one hour and we are doing the same with taxi operators and that inter connection with taxi platform is actually providing that level of services in legos we are also partnering much more closely with telecom operator and not having telecom operator in a picture for you I think would be a big blind spot because all the communication to customer and the challenges that you were raising about following your package step by step right now it was complicated to operate jumeur as partner and is actually 33% owned by mtn the biggest telecom operator that is providing that level of services and that connectivity to the packages that we are offering finally when we come to addressing the kind of innovation that we are also seeing is that we are going to launch in q3, q4 a service where indicate where you live but you don't have any postal address but you can also take a picture of the door step of what you want to see and you send it and you upload it so the driver will actually on his mobile app and his smartphone look at the door and know which door to actually knock him to actually get to the address of the package so if you thought that africa was not burgeoning in inversion on a c'est un c'est un c'est c'est c'est un c'est un c'est un distribution logistique. Je pense que c'est une très importante message ici pour cette salle. Cela signifie que quelque part, quelque chose a disparu. Qu'est-ce que vous avez fait d'abord? Vous essayez d'abord le système de poste et vous décidez, ou est-ce que c'est une décision immédiate d'aller immédiatement au système de distribution? Je pense que c'est important de savoir et de comprendre pour les gens ici. Vous vous mettez moi dans un point de vue parce qu'ils ont été très sympas d'actualiser. C'est-à-dire que, en termes de timelines et de delivery, le niveau de performance dans un certain pays que l'on opère n'est pas l'un que l'on expectait. Parfois, il y a des ratios de fausse de 40%, et des timelines, à l'avantage, avec deux ou trois semaines, pour avoir un délivre simple. Qu'est-ce que votre service de delivery aujourd'hui? Dans combien de jours est-il délivré? Alors, à l'heure d'aujourd'hui, on le délivre dans... Je vais vous donner des exemples d'agériens, mais la performance est relativement la même que dans les pays. La première attente est entre deux ou trois jours en Legos, 3 à 4, au-delà de Legos, ou au-delà des villes grandes, et le total fulfillment, parce que nous faisons plusieurs attentes, souvent, par rapport au délivre de cash, où nous devons rencontrer le client pour avoir l'exchange de cash. Vous devez ajouter, peut-être, une fois en deux, une demi-heure, un décembre, un décembre, une distribution relativement. Qu'est-ce que vous pouvez faire? Qu'est-ce que le prix est plus cher que votre actuale set-up en organisation ou en opérations? En termes de fausse de shipping, mais quand vous vous perdez 40% de la bagage? C'est vrai. Ok. Donc, je pense que c'est un message important. Je pense que pour beaucoup d'Africans, si vous ne prenez pas les choses correctes, cela va arriver. C'est ce que je vois ici. Deepak Chopra. Vous dites que nous sommes un réseau de délivres. Vous pouvez commenter sur cela? Je ne pouvais pas commenter sur cela mieux que ce que Jumi a déjà fait. Je pense que c'est... le contexte change pour l'économie. Je pense que tout le monde a joué 5 ans plus tard en pensant que c'est ça. Et c'est peut-être pour un peu de temps, 5 ans plus tard. Jumi a décidé que dans les pays de développement, nous avons un challenge, parce que si nous devons de l'un pays à l'autre, nous n'avons pas de visibilité, de sécurité, de tractabilité et de la réhabilité. C'est aujourd'hui. Nous allons le voir. Philippe a parlé des loquures, des plateformes larges, les Amazons et les autres. Ils font des délivres directes. Il y a un danger d'intermediation. Et ce qu'il y aurait à faire c'est ce que personne ne veut délivrer. Dans les villes réconnues, dans les zones réconnues, qui sont très expensives. Donc, le problème que nous essayons de résoudre de la déclination de la maire, nous interviendrons le problème des déclinations. Donc, ce que je veux dire, c'est que nous devons, parce que dans ce marché, nous sommes en compétition. C'est un marché qui peut très rapidement établir sa propre maire. Uber peut partner avec quelqu'un d'autre. Donc, dans ce marché, si notre maire n'est pas en train de se coucher, nous devons rester derrière. Qu'est-ce qui est le plus important que nous devons trouver ici dans la salle? L'exchange entre nos pays doit rencontrer les critères bas de la qualité, de l'affortabilité et de la technologie. Ils sont tous interconnectés, c'est-à-dire les customes, c'est-à-dire la technologie, c'est-à-dire les tracings. Mais nous devons pouvoir offerter des features basées à des rates d'affortabilité qui, au moins, peuvent compétir, particulièrement dans les transactions de la valeur basée. Ok, nous interviendrons la discussion des panneaux, parce qu'il y a une intervention de France, si je ne suis pas wrong, et qu'ils ont besoin de coucher leur plane. Donc, s'il vous plaît, s'il vous plaît, s'il vous plaît, s'il vous plaît, s'il vous plaît. Je voudrais tout d'abord... Je voudrais tout d'abord... First of all, I'd like to thank the organisers of the conference, and in particular, I'd like to greet the chairman of the conference, Côte d'Ivoire, and I'd like to stress the importance that France attaches to the work done within the UPU, on the postal sector, using the values of universality in France, using the values of universality and solidarity so that all countries can be the players and the beneficiaries of these changes. Now, to come to e-commerce, which is the subject of this panel, a lot has been said by the panellists giving precise examples. Personally, I'd like to say something a bit different about what we can expect from governments in favour of the development of e-commerce. What should we be expecting governments to do? Obviously, something underlying everything is investments in the electronic network itself that is encourage investment in it and bridge the digital divide, as mentioned, and I was greatly impressed by the figures given this morning by Côte d'Ivoire, in that respect. And also, what has been mentioned a lot is to gain the customer's confidence. We've had several interesting examples of that, given by the customers themselves. Governments too have to play a role in this process. What role? They have to provide a framework that is clear that sets out the rules of the game for the customers. It's the role of the government and the regulator. The government fixes the rules and the regulator implements them. So it's rules about the services provided on transparency, on consumer protection against unfair practices, any remedies available to them. All this is important in order to build up confidence to give you two more examples. Information on personal data and how that can be preserved. That's important to the customer. And then digital identity solutions provided by the operator. But the government too can play a role there in laying down the rules, providing a regulatory framework that's made known to the customer. And finally, the government should provide their support to the work going on in UPU in the development of e-commerce exchanges worldwide. And here I'd like, of course, to welcome the e-compro programme because it is very important. Okay. Thank you for this intervention. We go on with the debate. E-compro was mentioned. Yeah. Deepak said we are becoming the leftover industry. You see things happening in Africa. E-compro is on the agenda, is high on the agenda of the UPU. And Mr Hussain is here. So we can listen now. Is e-compro the right thing to do? Is it fast enough? And is going well? So I want to hear from, I think, one, two, three CEOs here in the room who participate, and then also from China. Are we on track with e-compro? Is the right thing to do? Yes, I told it very rapidly. It's totally useful. And we have to do it now. Okay. Deepak? I would agree with that. It's the right thing. Good to see you. Yes, yes. Mr Ma? Wuyi is a policy choice. Wuyi is a policy choice. As our government... Of course it is a very wise choice. And as people in the government we need to promote development of e-commerce. Since it benefits people, no reason for us not to support it. Moreover, now the industries are transforming. E-commerce would be an even brighter future. Therefore we need to support it. We don't think we will be a network for leftovers. We need to be proactive in response, in innovation, as for the role of government in setting the rules. I think there are many unknown areas of e-commerce. Therefore you need to have all the unknown things known before you can clearly define the rules and regulations. As government we need to establish a very good ecosystem of e-commerce. And we need to guard against fraud, cybercrime, and protect consumers. This is the basic things we need to consider. But I hear... Thank you. You've mentioned, Mr Val. Isip, Isip, is there some overlap between that and the UPU? We're indicating things in the industry. Shouldn't we have one solution? No, nous avons un seul... Non, nous avons une foundation. Et c'est l'UPU, l'Ecompro. Et cette foundation, ou la base, est quelque chose qui doit être séparé par nous tous. Pour les raisons financières, et parce que de la complexité du système, l'E-C-I-P et l'K-P-G sont des systèmes complémentaires et correspondent à différents stages de développement. Et c'est donc up to the UPU to carry out this cooperation. In the beginning of my presentation I asked the question who will win the battle of the e-commerce parcel delivery. Will be the post, the integrators or maybe Alibaba and others. I come back to that question, but before... Monsieur Val, j'ai encore une question pour vous. You are promoting cooperation between posts, but you have your own parcel network in Europe. You're not the only one. Deutsche Post and Royal Mail have one too. Are you competitors? How does this work? Are you competing with posts in other countries but you're also using networks? Explain how it works. Mr Val, we all know that modern business is not just cooperation any longer or competition or cooperation. It's a mixture between the two. So I think what we're developing in practice as the French post is basically cooperation flavoured with a touch of competition. And as I've said to the Director-General of UPU we want to be actively involved in cooperation but we also want to develop our business and be competitors. One question, who will win the battle and you can only give one answer and a very short answer. Who will win the battle? Is it the post or the integrator or yourself in the delivery? The Alibaba's of the World. Madame Miroux, qui va gagner la bataille. Who's going to win the battle? Madame Miroux, I wouldn't be so outspoken. I think there is a role for the posts to play. Pour moi, c'est très... Mr Val, it's very clear to me. It's all the posts united here that will win the battle if there's a level of playing field for competition. I think it's too early to tell but I agree with Mr Ma that the call for action that we are all reaching out to build a network that can compete that can be reliable. I think we can win that battle for a portion of it. Hopefully for a larger portion of it but it requires us and my comments were meant to be provocative to get the debate going. And that's really going to determine if we can come together. I think we have a shot at it. Mr Ma, short answer but you know Alibaba is setting up their own networks also. Who will win the battle? Well, I know maybe you want me to say Alibaba but actually I don't want to say so. Therefore, I think what we say does not matter. Since I said it's something unknown you cannot say what will definitely happen 10 or 20 years later. Therefore, I think those who would innovate who would integrate who would facilitate would win the battle at the end of the day. Once we've achieved that and make the best out of the posts as well as our synergy with the customs, we will leave and I believe that posts would be the final winner in cross-border trade. But when it comes to domestic market it's hard to say. Who will win the battle? The posts, the integrators or the Alibabas of this world? If there is competition we will be working in an integrated way. It's very important for integrators. I know that in our postal sector we are competitive. We can also compete internationally together with other posts as our colleague from France has just said. We also are integrators. If we're going to have a battle we are equipped. We have the arms of which to fight. We've done what we've done in the last 10 years but it also depends on the society and the economy. The first intervention that was requested was by IATA. So, André Majeres can you please take the floor and give you very briefly your comments because we're running out of time a little bit and I want to give you all the possibility to have questions. Please, IATA. Do you hear me? So, thank you for giving IATA the opportunity to speak in such an important event. We represent 250 airlines and therefore we are a major partner of the postal operator for the movement of mail. We are, of course, very happy too about the growth of e-commerce and we also have to face some challenges and I would like to give you a few of those. What we mentioned already is what we call the capacity building volumes if I may say. Today, we do not know precisely what the volumes are to be transported, what they will be. We only know very late when the goods are delivered, when the mail is delivered at the airport. So, with the rise of e-commerce will come larger volumes what we are going to carry. We work very closely with the postal operators and with the IPC to develop various solutions like the postal airway bill or external platform that could be accessed by both parties. We need to forecast volumes and allocations on board the aircrafts not only for various routes but also for specific seasons or even days in the year Black Friday was mentioned Christmas obviously and so on and so on. Talking about volumes I need also to mention the return of e-commerce items. This is what we call empty volumes. My wife loves shoes. She buys four pairs online. She tries three that will fit and she returns one package. I have now one package which is three-quarter empty and carrier are shipping, carrying, flying those empty volumes. I think this is also something to be considered. Can you please wrap up? Sorry about that. Okay, thank you very much. So, we have another intervention of Costa Rica. Costa Rica asked for the floor. Gracias. Thank you, Mr. Summers. E-commerce is a very demanding market. It requires a high degree of quality as Mr. Martin said representing Jumiya. They create their own networks their own structures and that leaves the posts behind. Now we're talking about e-commerce a lot more but it appears to be too late. Too late perhaps who haven't understood the importance of e-commerce or haven't changed the way they do things. So, how to combine a traditional structure designed to deliver parcels or in some cases only letters and adapt it to e-commerce. I think this is the major challenge facing us posts and I'd like to know from the panellists have we been left behind because we had to discuss the structure that is requiring of us today. Ok, who is going to reply that maybe one CEO maybe Deepak, you mentioned leftovers I heard it again. I think it's interesting that the point has come from Jumiya, the point has been made by Costa Rica. I think this is the forum. UPU is the forum for us to address issues. We have I believe the right intellect, we have the capability. I think a lot of capable people represent our respective countries and I think the sense of urgency is what I would like to appeal to UPU and to the member countries to get started on some of the initiatives. Is it too late? I think it's never too late. E-commerce is 15% of retail sales in the United States it's 5% in Canada, it's 2% in Africa. If you believe e-commerce is going to be 20% or 30% of retail in many of the countries I don't think it's too late. I think we can still win. Thank you for that. I have a question for the IB and for the UPU, we talked about e-com pro when will it be ready? Who can answer me that? If there's somebody who can tell me when e-com pro will be ready? I think Wendy is in charge of it so please take the floor and help us a little bit out. Can we have a microphone? Please push. Maybe try another microphone over there, it works. The UPU has no microphones so I don't know. Come down, come down. Come here. July 2015. Sorry, now I'm yelling. Thank you for giving me the floor. The pilot for the e-commerce parcel should be up and running in July 2015. July 2015, that's pilot. Yes. And then afterwards, really everything done. From the 1st of January 2016. Sorry? Okay, good, that's fast, thank you. That's what should be. There are more questions from the floor. The Netherlands asked the floor and I think IPC also, is that correct? Yeah, okay. First the Netherlands and then IPC. Netherlands, you have the floor. Thank you very much. I have a question for Mr Chopra. You mentioned in your presentation also the renumeration issue. And I wonder if you could elaborate on the message you have to the UPU community on this issue. I think the issues are very well understood and widely debated. I think we have to find the right balance between the sender and the receiver country and allow our product to compete, not quite at the level that some of the best in class are competing, but allow it to move up from the very low level of service to some level of service, some level of visibility. And I believe consumers are willing to pay for that. I think there's a gap in the product category where we can introduce a product with, I think eCompro is a good start, but certainly we need to look at the regulations and the tariffs that were developed for a different purpose, for a different era. And I think these debates have been continuing, so I would encourage the committees to take this issue and find the right balance. This is not about win or loss, this is about win-win. Finding the right balance and not necessarily overnight, even if we can have a glide path to working our way through to a more sustainable and a product that has basic features that consumers are actually looking for. I think we can develop this to a more viable cross-border commerce. Okay, thank you very much. First the floor to Chile and then to IPC. So Chile you have the floor. Lisette Enriquez President of Correas Chile, the Chilean Post. I'd like to refer to a problem which has emerged here. It was mentioned by Nigeria and also Deligate of Canada. It's common to a lot of us and it shows you the two sides of the new trends in eCommerce. On the one hand there are great opportunities but also many challenges that require the updating of regulations, processes, financial aspects and regulations and that have an impact on all the designated operators. Just to mention what happens in Chile, no 90% of items sent is small packages in other words. They appear under correspondence and then they appear under correspondence or letter post but they're not. They're small packages between 2012 and 2040. There was a 60% increase. The price chart doesn't cover the real cost. For each letter sent we are receiving 15 small packages. The negative effects produced on the postal services by eCommerce in developing countries may lead to the restriction in growth of eCommerce which will affect both importing and exporting countries. Just to mention a couple of effects that we're having to cope with. There are serious security problems and financial costs associated with large volumes of items sent especially when the incoming charge is superior to the outgoing charge or charges but there's a need for new infrastructure and new logistics. Terminal dues were originally designed only for letters, not for commercial products. The whole delivery chain is being affected and volumes will go up in the future. eCommerce products are being regulated by traditional regulations under the basic service as in the UPU act and regulations for letter post and EMS. However the financial clear financial rules financial treatment is different and so is the customs processing in the case of eCommerce. Yes, I'm coming to it. We represent that important progress has been made thanks to Brazil's initiative and eCommerce but it doesn't resolve the problem of small packages we'd like to make an appeal we want to make an appeal to the UPU taking into account there's new reality eCommerce and its effects we believe it's necessary to develop new rules specific UPUs that regulate internationally a postal service that will properly meet the needs of eCommerce in goods and it will draw up special differentiated rules for developing countries in accordance with the economic capacities of these countries I am making the proposal there should be anticipated partial clearing our working group should be set up to examine the regulatory financial assistance aspects of all this to look at this further so please we have all the questions from the floor thank you for your intervention and I think the UPU will take this further up thank you very much the floor is now for IPC and that's the last intervention sorry we have to wrap up IPC you have the floor the floor please keep it short yes I am over the last years the eCommerce market has been growing significantly faster than the postal business in this area so I think it is not a sense of urgency only it is a desperate urgency since the post consider the eCommerce fuel business as the single biggest growth opportunity and I think that's the reason why 33 posts have asked us to develop this eCommerce interconnect program which we have finalized by end of last year and the features are now ready for implementation not only within our membership but also these are open to the whole postal world so I want to offer to the postal world to share our knowledge and our experience and the features we have developed for the benefit of the customers and in the end the benefit of the business of our posts thank you thank you for this intervention with regard to chili I got a message from the UPU that you can please forward your proposal to the people of the UPU they will take care of it they will handle it sorry to be so short on the timing but we have to go on so I think we have enough interventions enough panel debates first of all I want to thank you panelists of this afternoon give them a warm hand they also asked me to wrap up the whole afternoon and I won't do that you will hear the whole afternoon but I learned a couple of things and I will be very briefly I learned that the global economy is an important element compared to the posts posts are supporting the global economy and are the deliverers of the last mile in many many countries and I also understood that the last mile will not be electric no electric vehicles and no pizza deliveries but you go on with your last mile delivery innovation we had a good session on innovation and I learned from innovation that you need CEO and top management attention to have innovation in your company and to bring it live and last of all I think this important session on e-commerce we have a big future for us but there were some strong messages that we can't miss the boat we can't miss the boat and e-com pro Mr Hussain I think you will deal with that in the UPU and with the IB to get it live as Wendy said 2015 2016 and then there is still a future for the posts among us with this thank you very much for your patience and for your attention and thank you for this afternoon before you leave one important message for you you are all warmly invited to participate in the reception which is the exit of this room which is offered by Côte d'Ivoire thank you very much