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Troubleshooting Without Losing Common Ground. Dan Slimmon. Velocity 2016.

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Published on Jul 8, 2016

Slides: https://docs.google.com/presentation/...

Common ground, an important concept in recent teamwork research, helps us understand why collaborative troubleshooting breaks down over time, leading to wasted effort and mistakes. Drawing on common ground as well as some ideas from medical diagnosis, Dan Slimmon demonstrates that by extending ChatOps, we can make troubleshooting much easier without losing the benefits of fluid team conversation. Dan discusses differential diagnosis—a formalized reasoning process used by doctors to diagnose complicated problems—and shows off a little automation that sits at the intersection of these two theoretical frameworks that can make team troubleshooting much more effective.

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