 ITUD's Study Group Questions 6-1 addresses consumer protection within the context of the rapid evolution of technologies and the appearance in the market of ever more sophisticated technologies, equipment and new business models which benefit consumers. An annual deliverable was elaborated based on contributions received from membership and was augmented by discussion held in a webinar on the 2nd of July 2020 as part of the ITUD Study Group Reflections on COVID-19 series. This paper brings an overview of challenges linked to nuisance and fraudulent calls and text messages and the strategies adopted by the different countries to tackle the problem. During our study actually we saw quite a variety of regulatory approaches that were being followed globally. I think for example the United States uses color authentication. Countries like Italy, France, Ecuador, India use specific telemarketing numbers. However, I think the most commonly used globally approach that we saw was the use of do not call lists or do not disturb lists. Another almost universal phenomenon is the use of consumer engagement and consumer education to tackle the problem of unwanted calls and unwanted texts. I think both industry as well as consumers have a very important role to play when we come to tackling this problem. As far as industry is concerned they must cooperate with the regulator to respect consumer rights and to respect consumer preferences when it comes to unsolicited commercial communications. We've seen some very good examples. For example in Brazil the industry has adopted a voluntary code of conduct and in India the industry collaborated with the regulator to implement blockchain solutions. Coming to consumers they themselves have a very important role to play. They must actually keep themselves educated about the possibility of technology enabled fraud and what the solutions are. They must be aware of their rights and they must alert regulators and telecom operators when they do face problems. Yeah, I think what the pandemic actually did was to highlight the priority areas or issues that we were already well aware of. For example universalizing broadband access and ensuring quality broadband connectivity for everybody became absolutely an essential priority and in fact internet connectivity became a lifeline for us during lockdowns and even otherwise. The other important area that we found as a priority during the pandemic was protecting the interests of particularly vulnerable sections of the population. For example persons with disabilities, children, the aged and the newly connected populations. So what we realized was that you need universal access but you also need accessibility and consumer education and awareness. Digital technologies and services are pivotal to keep people connected to allow businesses continuity to learning leisure communication with friends and family. On the other hand it's important to recognize the risks related to this contest, especially when we think about the most vulnerable and users. And in different countries and cultures all over the world have been falling a warning crease of malicious activities. Here included cybercrime, frauds, misinformation for example. And in many cases those problems are linked to nuisance and fraudulent calls and text messages.