 In this video, we will show you how to create mailboxes in the online version of suprofis service. If you have an on-premises version of service, the steps will almost be the same. Once you are logged into service, go to the system settings and choose email in the drop-down list. This takes you straight to the mailboxes tab. In the tab for mailboxes, you will see a list of existing mailboxes. If your company just got started with service, you will find the mailbox for support that we've created for you. To create a new mailbox, click on the new mailbox button. In the mailbox property screen, you will need to fill out a few fields. Let's say you want to create an email address like info at yourcompany.com that your customers can send their general questions to. In the address field, you would need to enter the word info and press the tab key on your keyboard. The system will then automatically fill out the rest of the email address for the new mailbox. You can now publish this new email address on your company website or other places where your customers can find it. If you already have an active info email address, type in that email address into the address field. In the category field, select the category you wish to request from this email to end up with. Superoffice comes with three main categories, administration, sales and support. We will choose the administration category. In the priority field, select which priority the customer request from this mailbox should get. We recommend to leave the do not reply option unchecked, as this will disable the auto reply function. By default, auto replies include a courtesy message and a unique tracking number. In the field reply template for reply to contact, select which reply template to use when auto replying to the customer. This time, we will just use the standard one. Click OK to create your mailbox. If you choose to use an existing email address, you need to set up that email account to forward all emails to the mailbox. The forward address can be found in the column forwarding address. A rule of thumb for mailboxes is that you should have one category per mailbox. This will help you route your inquiries and get better control. We have now shown you how to create mailboxes in Superoffice service. For more help, please go to our community site or to the help menu in Superoffice.