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LISA17 - ChatOps at Shopify: Inviting Bots in Our Day-to-Day Operations

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Published on Nov 15, 2017

Daniella Niyonkuru, Shopify
@niyodanie

ChatOps has already been identified as instrumental for DevOps success. In this talk, I will describe how we use chatbots to accelerate developer onboarding, increasing developer productivity and manage service disruption incidents. ChatOps is about bringing tools into your conversations and using them to interact with the infrastructure. It traditionally combines a chatbot, key plugins and scripts. I will describe how we integrate these to perform actions related to the infrastructure such as rebalancing traffic, querying the infrastructure state, and other various actions.

View the full LISA17 program: https://www.usenix.org/lisa17/program

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