 Hi, I'm Carl Griffiths and I'm an Account Manager in the UK Super Office team. Today, I'll be covering our chat module in Super Office. So, what is chat? Super Office has chat as part of our customer engagement platform and this is one of the many ways you can give your customers a communication channel to your business and it is a customer facing application. Chat allows you to essentially embed a dialogue directly onto your website. You can create multiple chat channels dependent on the audience member. You will see in this example we are using the Customer Center to host the Help Desk chat channel. From here, I can complete the necessary details of my communication, being the customer. You can include a dialogue which will contain specific information you require before the customer can ask their question. Now the customer has initiated the chat channel, we can now directly respond via Super Office. Firstly, you can see I have a green bar indicating get next in queue. If I click this, I will now take ownership of this conversation. I can now directly respond to the customer accordingly. Super Office will also recognize email addresses so it can link chat requests to a company if recognized. This makes it incredibly easy and simple to add a useful and powerful communication channel for your customers. All users of Super Office will benefit from having visibility of any chat request come through from a customer. As you can see, looking at the company's activities, I can now see the chat session as an activity which helps with having the 360 degree view of your customer interaction. We also have the ability to add contingencies within the chat module. For example, if no agents are available and you are using the service module in Super Office, your customers can still send a query across and this will in fact now add this into the relevant service queue for you to be able to respond once available. Finally, you will also have access to reporting in chat. This means you can have full visibility of the customer engagement coming via your website or the Super Office customer center. As any opportunity to improve your customer experiences is greatly beneficial for your business's growth. I hope you have enjoyed this short video about the chat module in Super Office. If you would like to learn more, you can contact your account manager directly. Thank you again for watching my favorite feature of Super Office. Have a great day.