 Hi, I'm Carl Griffiths and I'm an account manager in the UK Super Office team. Today I'll be covering the Super Office Service module. Super Office Service allows you to efficiently handle incoming requests and helps you to offer outstanding customer service every day. This could be a customer request via multiple channels such as specific email inboxes, web forms and even direct via your website. You can also easily create new tickets manually by clicking the New button. At first glance we can see customizable dashboards that you can configure to your own requirements ensuring you and your team's efforts are clearly visible whilst responding to your customers. When it comes to request management we have you covered. Super Office Service can be set up so you can see all your customer inquiries in one place. In my own list of open tickets I can clearly define a category of request. This can be tailored to your needs and fully reportable. I can see I have some unread inquiries. Let's take a look at an example. Reacting and responding to customer inquiries is made super easy. First of all I can clearly see all previous case history including messages, images and even comments. Transferring ownership of a request is simple. For example this may have started as a support issue but now has a potential upselling opportunity. So with this knowledge I can change the category and reassign the request to another colleague. Responding can also be aided by the use of reply templates. Within Super Office Service we have a knowledge base where you can create multiple standard reply templates that can be easily used saving your team much time and increasing your response rates. As your business starts to grow and your adoption of service continues you can also access some standard reports for quick and useful statistics. In addition to the statistics available in service you may also benefit from being able to create your own service reports via our dashboards in Super Office giving you that full 360 degree view of your customer activity. A final note for today's video is highlighting the importance and value of having Super Office CRM help you ensure your customers are getting the best service possible. Using service adds another powerful insight and level of intelligence to your business. Any user of Super Office can now have visibility of all requests of a specific customer making it a very powerful resource to ensure your customers are happy and nothing is missed. I hope you have enjoyed this short video about service in Super Office. If you would like to learn more you can contact your account manager directly. Thank you again for watching my favourite feature of Super Office. Have a great day.