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Are You Thinking About Process Improvement

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Published on Oct 28, 2014

The pace of change within the business world is increasing on a daily basis. In today’s environment, a failure to improve leads to extinction. As a result process improvement has become fashionable within organisations. Almost every organisation has implemented some form of process improvement tool at some point in time. And yet, many continue to experience difficulties adjusting to the demands of the changing environment despite having spent considerable time and resources implementing process improvement tools. The reason for this is simple - process improvement is about more than projects and tools. It's about a fundamental mindset and approach to the design and management of organisations.

This session will help you to:
-understand how process improvement is an inherent part of a progressive organisational culture
-raise your awareness of the environmental factors that are making process improvement a necessity within organisations, rather than an option
-appreciate the negative consequences of a tools-based approach to process improvement
-raise your capability to embed process improvement within your organisation in a more sustainable manner

John Hackett is an Organisational Change Alchemist. He is the founder and Managing Director of Franklin-Hackett Ltd.
John spent most of his early career working in a variety of roles from business analysis to contact centre management. He gained first-hand experience of the effects of change programmes on organisations and individuals. Through this experience, he was able to identify the main reasons for the failure of the majority of these interventions. His profound insight is that successful and sustainable change comes from being able to fully understand the procedural and human elements in any given situation then employ the most appropriate tools to drive progress. Using this experience, John has created "Change Alchemy" - a unique approach to change that takes into account both process design and the functioning of people within an organisation.

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