 There's this really great book by Michael Bundy called The Coaching Happens and he teaches you a concept of how to help people when they're in trouble. Most of the time you want to come in, we want to give advice right away, but he tells you to stop. Don't do that. And number one, be curious and ask open-ended questions to allow the person to speak everything and anything that's on their mind. Don't even ask them what's wrong. First thing you want to ask is, hey, tell me what's on your mind. You allow them to talk, talk, talk, talk, talk, speak their mind. Second thing you want to ask is, tell me more. And then talk, talk, talk, talk again. Third thing you want to ask is, hey, what else? When you do this, you actually allow something called an emotional breath, where instead of taking advice from strangers and getting all clouded, you let them sit in their thoughts and let them speak their mind. And this is actually a really powerful concept and also the power of listening.