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Service Tracking Manager™ from Bally Technologies

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Published on Dec 20, 2011

Service Tracking Manager™ is a rule driven automated dispatch and alert system that creates and assigns tasks to eligible casino personnel by intercepting messages from Bally's suite of systems products. This reactive computing solution uses system and customer data to enhance services for players by immediately making the tasks available to appropriate personnel. From managing the slot floor, reviewing table games alerts, and identifying premier patrons, to notifying and enrolling hot players, Service Tracking Manager increases the efficiency of casino operations by monitoring, managing, executing and providing statistical analysis.

Provide an Instant View of Casino-Wide Requests
Having information at your fingertips is the key to working smarter. Service Tracking Manager interfaces with handheld smart devices such as iPhone® and iPad® for faster routing of casino floor personnel to customers. Players simply enter service requests directly from the slot machine via iVIEW Display Manager™ or the iVIEW™ display, and personnel closest to the patron are immediately notified for faster service. http://www.ballytech.com

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