 Good morning and welcome to this week's edition of Encompass Live. I am your host, Krista Porter, here at the Nebraska Library Commission. Encompass Live is the Commission's weekly online event. They are a webinar, a webcast, an online show. The terminology is up for debate, but whatever you call us, we are here live every Wednesday morning at 10 a.m. Central Time. If you're unable to join us on Wednesday mornings, that's fine. We do record our shows every week, so you can go to our website and watch the recordings at your convenience, and I will show you at the end of today's show where you can get to those recordings. Both our recordings and our live show are free and open to anyone to watch, so please do share with your friends or their colleagues, friends, neighbors, family, anybody you think may be interested in any of the topics we have on the show. We do a mixture of things here on Encompass Live. Book reviews, mini-training sessions, interviews, demos of services and products, basically anything library related. That is our only criteria here that whatever the topic is, it is something related to what libraries, related to libraries. Something libraries can implement, a service they're providing, some resources for them, anything and any kinds of libraries. Public, academic, school libraries, special libraries, all types. We do have some sessions that are done by Nebraska Library Commission staff for things that are Commission and Nebraska Centric, but we also do bring in guest speakers as that's what we have done this morning. On the line with us today are Adam Clemens, Jim Nance, and Karen White, all from the Paul Meek Library at the University of Tennessee at Martin, and they're going to talk to us about collecting feedback from your library users. Many ways of doing this, high-tech, low-tech, and things that you can do yourself. So I'll just hand it over to them to take it away.