 Hey guys, this is Matt Beck from freesaloneducation.com And I'm here to talk about pre-booking with you and give you a couple tips that will help you pre-book better I know that I used to think that I was the best pre-booker in the world I used to think that I had 80 to 100 percent rebooking all of the time and I took a business class about eight years ago and I came back I looked at the computer that I had at the time and it said that we were 20% rebooking and I was like I was shocked because I only really remembered the people that I knew came in all the time I knew that my my really Main get my guess that are loyal to come in all the time I knew that they were always rebooking But I didn't realize there were so many other people that I was seeing that weren't rebooking So 20% is the industry average for rebooking So what we need to do is make that better if you if you guarantee the visit that they're coming in Then they're definitely coming back to you and we look at retention rate Which is what we just talked about the best way to get a good client retention is make sure you get that appointment Scheduled to make sure that they're coming in for their next visit. So let me give you a couple tips There's this let's start off with the basic one the basic one is don't ask them if they want to rebook Give them dates of when they're coming back and then one thing that I love to do when I heard this on a CD I believe Stephen Terry Cohen from Chicago. I heard it on one of their CDs But it was Asked them right away when they sit down Did they have any trouble getting in if they say no, they didn't have any trouble getting in it was easy I just called and you were available then say oh well a lot of my guests have been having trouble So what what I'd like to do is just get you in the book so that we don't have that issue with you That's a good way to do it if they say yes, I had trouble getting in with you then say alright Well, let's get you booked for next time. It's a win-win situation Then when you get them up to the front desk just give them a date of when you want them to come back people Don't want to make up their mind Especially when they're already been with you for an hour and a half and they get to the front desk They just want to get out of here. So give them a date Share with them when you'd like them to come back and then then the thing that has worked the best for me and my book and my growth with rebooking is Think about before they come in. It's almost like the way I look at it is a football team or or any kind of sports team But football seems to be the best. So think about football before a football team goes into a game they study the team before and They watch what they do they look at the past games that they've done and then they go in with plays to be successful Plays that they practice over and over again to perfect So when you're looking at I know that a lot of you aren't sports people probably But if you look at it that way it makes a lot of sense if you come in the morning of you look at your book You look at the history of your guests you plan out your day and even think about a Three-month plan for your guests. So let's say they're in here now What are we doing next month? And then what are we doing the next month? Give them ideas and then that's gonna get them excited and make them want to come back to you So those are just a few tips for pre-booking You know and like I always say I use Millennium software if you guys do as well Then the report I love is the MA 200 that shows you pre-booking I also use the Paul Mitchell edition of Millennium and it has a little toolbox that pulls up your rebooking score right away So that works well for me too But we do our Stylist contest based on rebooking rebooking is such an important thing in your business So make sure you're focused on it. Let us know below. What's your rebooking percentage? I'd love to hear it follow us on Facebook hairbrain.me free salon education calm Subscribe to us on YouTube