 Hi, good afternoon everybody, Tom Stewart here. I'm with my partner Liz Trotter. Hey, Liz Liz is on Journey to I get back to civilization and Wi-Fi bandwidth and I guess she's logging on in another device So Liz will be back in a second. It's been one of those days. I've got a really special guest And this is gonna be awesome. I've got Lauren being cheating with me. She is with moody insurance agency They are an insurance company. I guess you're a headquartered In the DC area. Is that correct? Yes, Germantown, Maryland but you guys write all over the country and Laura specializes she spends about 80% of her time about 80% of her book is cleaning companies so Unlike a lot of you know insurance agencies that will write Anybody a policy A lot of them don't really know much about our industry and our special challenges and our special needs Laura is not only an expert in Writing insurance as an insurance agent working for a large agency and has access to a lot of insurance companies but she also knows a lot of the details about Cleaning companies and our special challenges from a staffing standpoint from all the risks that are associated with the services we provide and That lives there for a second in the world that we knew three months ago in terms of the risks that we have from an insurance standpoint and What the smart business moves are for for cleaning business owners in terms of what? types of policies they need and all the things they need to do to you know Minimize risk and indemnify themselves from the challenges I guess a lot of that has changed over the last few months with the introduction of the coronavirus and We're just really lucky to have have Laura here to explain this Laura tell us a little bit about what's been going on in your world and a little bit of Highlights as to some of the things we need to be thinking about Yeah, absolutely timeless. Thank you so much for having me so a lot I'm gonna actually Information that I have from our agency because it is actually changing daily and I want to make sure that I get it all to you so Things that are coming through right now are unprecedented. We've never seen this in the Winner winner Laura, you don't even know it, but you're Joke we have to use the word unprecedented at least once during every Facebook live We've been at this for less than three minutes and rarely does our get really does our guests It's cool, I'm sorry that was amazing Thank you very fluid and I think everybody's trying to keep up with new information as it's coming in Recently our agency prepared a coronavirus statement and I wanted to go over some points that are on there And share some industry information Anybody that wouldn't be information or would like any information or the statement. I'll be happy to share it with you later You want to do a screen share Laura you can do that and I can I can put that up for us Well, the problem. I'm having problems on my main computer. So I'm on my iPad with you guys Okay That was my plan to share, but I don't have it on here. So I apologize I might be able to help you Let me what you keep going and I'll see if I can find what you're The real exposures that we're seeing in the industry right now the claims that are coming through have to pertain to business income And civil authority coverages Business income coverage is to respond to losses that result from physical damage to property that are caused by a loss Some examples of that could be a fire windstorm hail storm Civil authority coverage is when you're not able to access the property as every dot as a result of another property Where civil authority was precluded. So for instance, you had a building next door to yours It caught on fire and now the fire department has said nobody's allowed in You also have civil authority when you've been closed. So if they told you, you know We could actually have that with some of the rioting that's going on right now, too So what we are finding in the world right now with insurance It's likely that these claims are going to be denied as covered property losses have not happened So basically they're saying if you have to have something happen to your physical location Or business income coverage doesn't apply We don't want to give anybody any false hope However, there are a few states that have filed legislation to have insurance carrier cover these claims despite the policy provisions So right now the states that have filed it started in New Jersey So it's New Jersey, Pennsylvania, New York, Ohio, Louisiana and Massachusetts So if it if it enacted it will be retroactive for any insurer business interruption policy in place from March 9th 2020 and it will go through July The problem is that we're having is most of these insurance companies purchase insurance themselves from reinsurance companies And so if these claims do get paid if there isn't some type of bailout for an insurance company We're going to see a lot of insurance go under so the market get very difficult It'll be challenging to find insurance coverage because they were never designed to cover these types of losses I mean, this is like nothing we've seen before Most jurisdictions even though they had done file legislation a lot of the Legislative activities have been closed due to COVID so the process They're just starting to get some of this paperwork and this could take a lot of time to process We could be looking at months. We could be looking at years So what we're telling people we're encouraging anyone having business income or civil authority claim to get it filed with their insurance carriers The insurance carriers are the ones that can accept or deny any of the claim Like I said, most of them are going to deny everything. We haven't seen any that have been approved yet If the legislation goes through a policyholder who had a claim denied Maybe able to have the claim revisited so when filing the claim the adjusters Will be looking for the following information and this is really important because I'd like people to get ahead of what's going to be needed If they have to file a claim, they're going to be looking for profit and loss statement Dale's records income tax returns rent rolls and payroll records. So So that's basically what they're looking for for these claims So if they can get a file, I don't want them to worry and think that if they don't file a claim that it's not going to be Covered, I will say just to keep an eye on it. What's going on in your state. We'd be happy to help with that. They're welcome to call me But once things are approved The sooner the better to get it filed I just think that they are going to be the first ones in line So who we're really watching as the state in New Jersey If this does happen in New Jersey chances are this will start rolling out to other states and this could be a big deal for everyone so When you say a big deal when you say a big deal Laura I mean big deal from hey, I'm a business I'm gonna get some additional money or a big deal like this is going to run the insurance markets and we're gonna be You know all paying more for insurance in the long run. I mean how how does all this play out? It's gonna be a big deal all the way around so if they push this through the business income claims would be paid and Basically, if you have a business owners policy, which most clients do unless you have a package It just has general liability then you don't have any business income anyway But for the business policy where you have business income coverage Usually those power are written on actual loss for 12 months so what they'll do is the insurance company will go back over an 18 month period to collect their data and The claims are paid up to 12 months based on that information So it could be significant is what I'm saying. So if we see that people were down just for a couple months Maybe not as large, but if we're saying that this is gonna have a second wave I'm fault You know it it could be this is why I'm saying it could be a big deal. So our hope is that Our hope is that they there is something that they're gonna be able to do but Nobody's saying anything everything that we're reading every conference call that we've been on they're still denying everything So what I mean, I guess this is like one of those unknown things We're just gonna have to wait and see like everything else, but You know what what are the odds? I mean Do we think that is likely that Jersey is gonna push something through and make insurance companies in essence make insurance companies play claims Against things that they never even insured for I mean, it's it's kind of bizarre if you really think about it because they're not The policy didn't charge for it Right, how are they supposed to pay for things they never charged for I mean well There's the problem that is the problem that we're running into and business income claims Like I said insurance companies they take the book of business that they have and they go to reinsurers based on what They're going to be insuring and they buy insurance for themselves So there there isn't even coverage for them So our thought process is they've been doing these bailouts without somebody healthy insurance companies if these claims We could see like I said, we could see a lot of insurance companies just fall like they could just it would put Businesses out businesses that have been around that are some of the largest will go under so Which means which means that next year when we're looking for general liability or workers comp or auto or whatever our premiums Might be a whole lot higher, right? Right, so right that's if we can find anybody right and in the other the other problem, too Is that many insurers can write any policy everybody can write a liability policy But this industry needs specific coverage So for damages that you cause your care of other people's property It's not like a typical insurance policy. You aren't going to typically injure someone on a general liability You're not where we're going to see most stuff happening is going to be property damage care because you call control we had we just had a huge property damage claim that came through and And I'm so glad that we have coverage and I'm glad that it's right now Because they're gonna get something out of it, but yeah, so Those forms are what might not be available if the market changes drastically, but we're keeping an eye on it I don't know if it's gonna go through but We're watching closely, but we've been told that New Jersey will be the first state So if it happens in New Jersey that we're gonna start seeing other places things go through Well, I I also got have to hope that if that does go through that there will be some type of bailout for the insurance companies I mean, I feel like the government has been doing a really good job of of Seeing need and then responding Right, maybe not always in the best way or in the way that we might all really like the most but We have seen them be really responsive to our needs so Or so then we thought they would be and absolutely my husband owns a business as well So we're all we're all in the same boat together and Yeah, we were we were kind of surprised though. Yeah, I had I have some more stuff. I'll share with you too Anybody having trouble with making their insurance payments So this could be on your business insurance your personal insurance your health insurance your anything insurance We are asking that you reach out to your insurance carriers directly not your agents your agents can't help you with this Call the carriers directly. Most of them have deferred or delayed billing even on large health insurance policies They've readjusted payment plans or tacked on to the end So you it's definitely worth a phone call if you all need help to please do that What i'm asking is please don't let your policies cancel Coverage can be difficult to get later in addition. There's going to be contractual obligations that you might be responsible for so like landlords Franchisors leased equipment lost payees so anything that you Have out there that you have a contract on you want to make sure that you've protected yourself And most of those contracts if you don't keep the coverage Most of them they're allowed to buy the coverage for you and bill you so don't get put in a situation where it's so expensive Like three times the cost of regular insurance When you could have kept this out of a policy in force Just got to make the call. Just contact somebody and Exactly just do it. So there are some good things happening right now. Um, the ncci Which is the national council on compensation insurance is looking to add Education to all of the workers compensation policies when they come up for audit So basically what you've had in police home if you've been paying them they're saying that they're Trying to waive the cost Like you wouldn't have workers compensation for those people So this is a big deal in our industry because To the janitorial world some some states Like california So the rate is outrageous for 100 of payroll, right? Not like genia, which is one of the least expensive But in california, I mean we are talking about significant money So um in maryland it's been approved. So ncci regulates 33 states Maryland is the only one that's approved it yet, but we've been told that they should be following suit too So that's something good to keep an eye on for your work compensation renewals um or anything coming up You should so yeah, i'm sorry. So nc. I ncci rather is is doing what what change are they making? They're adding a classification onto the audit. So if you've been paying employees during downtime through the ppp loan They're going to usually you have a classification. It shows up on your payroll report. You still have to report it special scopes code Your special scopes code in this case. They'll have a special scopes code Where there will be no charge for For what period of time For the eight weeks. Oh period of time that we've not been able to Have people working So not just the eight weeks Now it's going to be for you know, this this could be longer I mean, we're talking about now getting out of this, but we could have another Out of this come fall. So right You know, this is this is Laura. This has been part of the discussions we've had On on a number of these facebook lives on terms of But ppp covers and doesn't cover and they're very clear that you cannot write You know your your insurance your workers comp insurance cannot be paid for through ppp funds But if we're not paying them anyway, oh my gosh, right? In some states they're saying and this this is all still very fluid We're waiting for a lot of the stuff to come through but in some of the states they're saying We might even be able to classify employees. So even You know before how you weren't able to do that if you had somebody did roofing for one day, they are now Roofing station. You can't write it many states don't allow that you go in the highest rated class What they're saying here is that truly You could have had people that were coming in and doing outside sales for you for the future, right? Yeah, maybe you want to go to homes or to do whatever but people need you Want you out there and you could be setting up appointments that you could have had like outside sales people coming in and um You could reclassify them and as long as your payroll being split many of the states are letting you pay Split you don't have to pay the highest rated class highest rate. That's what we have to do here We have to pay the highest rate. So that would be amazing if they would let us split Yeah, yeah, that's great So there there's been some other stuff that's going on too New jersey announced that coded claims are not going to get included in the experience rating calculations So Everybody that has an experience modification factor you get that factor Usually when you're in your fourth year of business or you have five thousand dollars in premium typically And it's rated on your back experience. So everybody starts at a one and then it just as you have claims that come through What they're saying is that these claims that come in They're not going to put them in those calculations So if you have an experience modification factor of like 0.82 right now, which is a great experience modification factor It's not going to affect you But they're saying that these claims are going to be paid through workers compensation. So new jersey approved it They they've already said they're going to do it. They're the only ones We're waiting on the rest But like we said if it starts a new jersey kind of follows suit with the other one. So we're keeping an eye on everything so how So all of this is really great news For cleaning business owners because it's all you know, save us money But on the insurance from from the insurance company standpoint I mean, this is all part of the actuarial calculations. So if they're not charging premiums and How are they going to how you know, how are they going to cover that wall? Yeah, how are they going to pay? No, we're not sure So, um, we're not exactly sure, but I'll tell you California. This is not good news, but California, um, just passed an executive order And it it is this and this is this is really bad. So it says anyone included a presumption anyone working outside of the home from March 19th through July 5th Who is diagnosed with COVID will be presumed to have contracted the illness So that passed in california, huh? One of the most employee friendly states ever I see leslie's here That's oh leslie. I'm so sorry leslie This effectively increases the likelihood that the responsibility of COVID illness costs Will fall into private business owners regardless of their illness where it was contracted. So somebody could have picked it up at the grocery store You could have picked it up just on a walk outside In kind of anywhere and they're saying that This is the presumption that's being made in California. So the good thing That's the only good thing is that new jersey because they came out and said, hey, we're not putting this in the experience modification factors New jersey their own and their own thing they're not part of ncci and California has their own as well. So the hope is is even though 33 Place states are in with ncci The hope is that as they see this they'll get pushed back from everybody that they'll start doing all of this So we have an influence it Yeah, we have a lot that we're keeping an eye on right now, but it is it's changing like pretty much every day But the only other thing that I want to tell people is that On your auto these and this this has been personal insurance business insurance on the business insurance policies many of the insurance carriers are offering credits on your policies if you've been on lockdown you haven't been able to drive vehicles And many of the states are not requiring that you turn your tax back in So typically before With anybody in any state if you had your tax you had to keep the insurance coverage. It wasn't an option Yeah, but now they now they've eased up on that So what they're saying is that you know you haven't driven for 60 days You had period you had like 10 vehicles on a policy that you couldn't drive Go back to your insurance companies and ask if there's any credit that's available So many of them are helping and they're doing it on personal Some of the personal ones they're just issuing the credits anyway They're just assuming if the state's on lockdown that everybody is on lockdown And they haven't been asking very much even about you know, are you an essential worker? Are you traveling outside? Sorry guys one question that that comes up fairly frequently is What liability might we as cleaning business owners have you know house cleaning in particular have in terms of Some accusation that that we introduced Covid into somebody's home. Is there any any liability there that that we might need to be concerned about? We thought there was going to be and then this I'm actually going to read you off of our statement And I'm going to um pull that up quickly and then like I said, I can get this over to you all and you're welcome to share it Gosh, I'm just thinking in california. It seems like the next natural You know a line of progression is it's assumed that you got it from work. So you obviously transferred it at work as well I mean Gosh, I feel so bad for california. It seems like they're constantly just Gosh can't can't catch a break. You know, there's a lot going on with california. I mean, yeah They're paying they're paying workers compensation claims just to get off the books And how sad is that right? But yeah, they know that when the Even if it's going to be small or even it's going to be large or whatever if they go to court insurance companies right now don't stand a chance out there And that's sad. So I'm going to read this The most likely type of claims that are coming through businesses in the way Of are contracting the corona virus The possibility of coverage responding is directly tied to the circumstances of the situation that's brought forward but what they're saying that It's going to be hard for them to Stay where they got it from. So if you had an early couple and you were in cleaning their home And you were the only one that was in there We might have a claim you could be you could be liable But they've also had people probably dropping off groceries dropping descriptions There's been other contact as well. It could have been on at one point that ads lasted whatever There's right claiming it could have come from a number of places So what they're saying is under the general liability policies. It could be very hard to prove Where that you all were where it came from. Yeah, you Recover it shelf by under the liability I don't know. I think we've all probably been in the boat too where somebody will stay Something came up missing in a home and we were the only one in the home You know only only to find out later that there were 23 other people in the house And they're like, oh, I forgot. Oh, I forgot. Oh, yeah, they were oh, I forgot So, I mean this just seems crazy to me or if some homeowner some somebody made a claim that They caught coveted from one of our employees I mean, is there any mechanism through which they could could try to take some civil action? I mean, is that something that we would need insurance for? um Well, you have under You have your business policy and then under your personal policy You're paying right now How and then them proving them is going to be the issue. Yeah Right, but they can make the claim regardless. So if they do Do we call our insurance agent and says miss young says that we gave her coveted? Yes, absolutely. If you get any calls like that or you get claim paperwork or anything like that Absolutely put it through your insurance company and let them deal with it. Um, okay. Thank you. Thank you for that Yeah, you have liability coverage you have defense and you had if you purchase liability coverage You have defense coverage and I would let the insurance company handle it directly. I wouldn't even get involved in it and I mean, they they definitely are going to have to prove negligence We don't know how this is all going to pan out like The most of the claims that we've seen come through right now are on the business income side of things Don't forget many many states weren't open like they're just either opening or not even open yet. So This is just the tip of everything right And again back to unprecedented event, right? Absolutely. So just no way of knowing What what's going to become down the pike here? Yeah if if you have an employee who is diagnosed with Let's just say you're not in california Should I mean I guess the presumption in most states as well It's just like catching the flu or the cold. You don't know where you got that. So it really isn't a responsibility of your employer Is there anything in particular you would advise? Cleaning business owners to do in that regard. I would say this if you have a person is adding They have contracted it. I would go ahead and file a workers compensation claim. It's not something that I would not file Just because we don't know where this is going I would file workers compensation claims The problem is is that Again, they're gonna have we have to figure out where it came from. So for instance, I am in the metropolitan area So in dc, we have a lot of construction going on. We always have construction going on in dc and With the construction there have been hot spots in specific buildings So we know that in specific buildings that contractors that have entered there They've pretty much gotten so that they're like the ones that have been sick the problems that we've had We know that it was from a particular job site and those We we're going to go ahead and file on we don't know how the insurance company Is going to be responsive responding yet california just flat out said These are going to be covered on the workers compensation so But if it doesn't show up on your lost run or go against your mind then you really I mean, I don't say you don't care, but you really It doesn't really hurt you But the only state that has said they're not going to do that so far as new jersey right So that's why we're hoping that the other states catch on to this. I mean, it's not like we knew anything like So, um new jersey is the only one that said they will not put it as part of the calculations so But there's a chance we're thinking that other states might follow Yeah, and it seems like it we're kind of in a In a cycle here where everybody's trying to help Business small business Who'd have thought who'd have thought we'd ever get to this place? you know Congress I mean the senate's going to be voting later this week on making the rules more favorable for the ppp loans extending the forgiveness time and extending the payback period for whatever amount of time and whatever monies you have left over if any but it seems like they're Trying to make it really easy not to have to pay any of that money back and Even the insurance companies getting on board and and and waving our workers comp premiums for a period of time This is I don't I don't understand what's happening I'm glad I'm glad that they're seeing the value of small business It's unprecedented. Thank you. Liz Can't I can't hear you Liz you're No There you go No Technology hasn't been our friend today anyhow Wow, this is uh, this is awesome awesome stuff. Um You know and I guess there's Knowing or at least planning for for the short run certainly is is an important part you back Liz No Is is is an important part of it? um long run it's going to be interesting to see You know what this is what what are the long term ramifications of all this going to be it's hard not to You know, I don't know if cynical is the right word, but at some point at some point in time Somebody the insurance companies have to make money. So I don't know maybe the government helps them out And then our taxes go out mean something's going to happen Yeah, I I do know that they did they did a call and one third Business owners have the business income coverage. So at least it would help third of the businesses that are out there so If they can do that figure out a way to do it You've got some messages here in the chat. Um Marlon Knight who I guess is a client of yours says laura rocks So brilliant Exclamation point. Thank you for hearing the info in your time. I love having moody and laura as my agent Thank you. Thank you so much. That was so nice I mean, I know that you you spend a lot of time. I mean I run into you at Like convention every year and I mean you you're As much of of the cleaning industry as as anybody who's in the cleaning industry Well, thank you for for better or worse Yeah I have a question here from lesley who happens to be in california. Um She'd like to ask a rather general question Someone says her shoulder hurts can't work and thinks it's work related Would that generally qualify for workers comp claim? There was no incident. It could have been from some other activity I so I would find out If there was other activity because what's going to happen in california is yes, that could qualify as a workers compensation claim But they will go back in prior medical history to see if there were other employers Anybody else who had that person there and they could share the cost over past employment So it will depend on It will depend on one if they were injured previously But if this is something that probably happened outside of work even personally They could still file but if it's getting recorded I would make sure that they make the claim adjuster aware If you think that it's fraudulent upfront because they need to be on top of that Especially in california. I know here in washington. Oh, I forgot. Can you all hear me? Yes All right. Well, i'm glad I got kicked out that time Well, I know here in washington all claims are initially approved So we have state workers comp and so that's just how how everything works here It's automatically approved and then you have to prove that it didn't happen at work Which is a lot a lot rougher It's hard to prove it a negative, right? Absolutely. So So I and in this one case Leslie, I'm going to say yay At least you have a little bit of of a chance down there in california because normally That's just doesn't seem to be the case But I I guess i'm kind of crossing my fingers that if they're going to Not not include the workers comp that we're going to be able to Not pay those and we don't know who is going to which places I'm just going to keep my fingers crossed for california. Like me even if only california gets this benefit I feel like that's fair after all of the years that they have had to pay, right? Totally. I'm I'm willing to sacrifice mine for california gosh I agree It's so it it is shocking to us the differences in rates for states I mean Like absolutely insane and the insurance commissioners have to approve all of these rates before they go out But you know to have a two dollar rate in virginia Some texas is a dollar at what at one point was a dollar something and then you at one 36 dollars in california It's insane. It's much better now. But my gosh, I mean How can you be open like it's very difficult That we push for the constantly so but part of it is the law On these claims and they can get rather large in certain states. So We had done a good job for a while When she she works waiter. I say his name incorrectly. I'm sorry when he was in Um, but it had dropped down significantly and then all of a sudden it climbed back up a little but Leslie says that she was paying 39 percent at one time Yeah I remember hearing that one time like this way back in the day. I don't know how many years ago and somebody said A number like that 39 percent something that was just completely outside of my comprehension I was like, oh, she must mean like 2.9 She doesn't Yeah, that's obviously a mistake I I remember when I first found out that it was not a mistake Just I could really not even comprehend So, you know, I also had a question for you, Laura a little bit earlier you said that These workers comp claims that come up that they're not going to affect our experience trading Moving forward, um, at least during this time period I I had heard that before but I had also heard that Yeah, they're not going to go against our individual companies but the whole Everybody's experience rating is going to have to take a big jump like before it used to start at one And now, you know, we're all going to see that big jump to be able to Manage this have you heard anything like that or the only yeah the only state that it's proved so far in right now is New Jersey that they're not going to charge for it, but um No, we have not heard anything about the experience mod taking a jump overall But I'm thinking what's going to happen is based on the state's um Claims that have come through the base rates will change So the rate So, yeah That makes not really related to to anything that that you write But I know a number of states on the unemployment insurance side Are saying we're not going to hold any of that against any one company's experience We're just going to lump it all together in one pool and split it up evenly, which means We're all going to be paying more if you're Yeah, I'm worried about that I wonder what that's going to go to like we have employees ourselves and yeah Yeah, and you know, what is it over 30 some odd million people? I mean, I'm losing count every every thursday they announced a few more million are Have have an insurance or you know unemployment insurance claims And I'm sure you guys We're seeing um as businesses are reopening they've been asking their employees to come back. They're sending letters out They're making phone calls. Some of them have been successful on getting people Some of them they're answering the phone. They're not responding. Um, and what they're basically doing is that A lot of times on the unemployment because of the extra money that they were making They could be possibly being more than what they were when they were working All of our people are yeah So the problem is If you have a situation like that and you have offered them employment and they don't come back You can actually out to the unemployment office to let them know that they have been offered work again And then their unemployment benefits can stop Because they will come back to work. So, um, not very happy. Not very happy about it Not very happy, but they're gonna have to work somewhere and I'm I mean grateful that They have a job somebody wants them. Yeah people that are not gonna have jobs after this like they're they're gonna have to Create their whole Whatever they were doing previously. So, um, so anyway, it's it's great to have a job Great. It is great to have a job Ha ha Laura, I mean, you know, you know our industry well, um Just on your experience Is there any one And there's so many different types of policies and so many different things that can happen and you know, we all have We should have general liability insurance and workers comps a good idea I heard you mentioned texas is like 1% and change I know that texas is one of the states that don't even really require you to have workers comp but if it's like a you know 1% why not but I know a lot of companies don't but Is there anything that you see out there that that that cleaning business is typically Don't ensure themselves don't indemnify themselves against that They really should it's a it would be a A good value and just for whatever reason they're trying to save a little bit of money and Yeah, and I'm and I'm gonna send you some information so that you'll have it too as well But um right now the hot hot buttons and insurance employment practices liability So most of the business policies will give a little bit of coverage If you don't have it on there, I recommend getting a standalone policy that has their own limits of coverage And basically employment practices liability policies are to defend you against Discrimination wrongful termination Failure to promote it in the coverage is very in states Uh on what you can purchase and not purchase like california is limited on Stuff you can get but um employment practices is one of them the good thing when you have a standalone insurance policy If most of them you have access to an attorney So you could have a situation where you have to let somebody go It's been it's been bad for you and you have been documenting things You need to let them go or you need to come up with a plan to let them go You could actually reach out to the attorney on your employment practices liability policy There's no charge for it and come up with a plan Like there's certain days of the week that you shouldn't let employees go There's there's just things that you can talk to people about like you don't let people go on a first you Like what why is that? Um, they're worried about and I think it's friday. I'm pretty sure that it's friday, but um, they're worried about retaliation Or people coming back in and being upset like and in certain industries You know Okay, a good one the post office is a good example No, like you There there's just certain industries that you wouldn't want to do that Right now the other one too that small businesses need to be um, very aware of is cyber There's a lot of cyber attacks going on right now. So A lot of people used to have networks. Um, that were larger. They'd had people that were coming in They were watching text stuff. They were taking care of all of that. Well, everybody's got different jobs right now Like people are doing more than what they were doing before it's a limited staff And that piece is not really being watched as much So people are having cyber attacks. So cyber insurance too and most of the stuff is on a business owners policy If you have one in force There should be some coverage in there and if you don't have one You you should make sure that you have that covered normally. It's really expensive and you can pick different limits One resource that we do have through our agency that is available for everyone It's not a charge is we have an hr portal. It's like having an hr manager on staff Which a lot of small businesses do that anymore. You can download customize your own employee handbooks There's information on ocean compliance hiring firing practices all sorts of checklists Um, but it's a good tool to Get answers for stuff, especially if you're in a multi state Area where you're going into just to find out what's the difference between going into Maryland What's the difference going into virginia? So, um, but anyway, it's a free resource And i'll make sure that I send you the flyer for that too, but we're trying to get everything Having employment practices liability claims because once you have them, it's the cleanup after of property damage care custody control claims that you The cleanup is work Like we don't want the insurance companies to see that as even as a whole We would like to have our industry knowledge Out there ahead of time. So yeah I mean insurance is from a cleaning business owners perspective isn't the fun exciting stuff where You know, people want to talk about marketing and you know, all the you know sales and the You know, who wants to who wants to spend a lot of time fretting over insurance? but we try to you know help cleaning business owners see insurance as an investment and you It's not a matter if it's a matter of when you know, you're gonna need it and if you You know find yourself in a situation where you need, you know The cyber insurance or you've got some ee or c claim and you don't have The right policies in place It can it can be miserable and you can lose a lot of sleep You can lose your business if you don't don't have the right insurance. So um You don't you don't want to you don't want to cut corners and and just think well, I'm not going to need that Some people go into insurance and looking at it. It's like if the government's not making me if somebody's not making me buy that policy I'm not going to take it right Yeah, that's the stance of a lot of people in texas, right? Yeah But you have to be very careful too because in some states for people that haven't purchased coverage You're still responsible for that person You can be personally responsible and you can be Responsible for anybody that they bring on the job site as well. So and you don't know Especially if you're using, you know uninsured subs or subcontractors that say they have coverage Um, it opens a whole new can of that. So um I always think that you should work with somebody that if you have questions Pick up the phone and ask them without all like everything being reported in insurance company Because many people do that I think you call those right in or if you're working directly with like a direct writer every call that comes and they have to report all of that stuff. So um And that's actually really scary I'm glad you brought that up lora because that is really scary a lot of times people will say You know, I don't know what to do and they start asking every random Joe out on the road what to do because they can't call their insurance company They go to facebook looking for an answer They do But they could come to me Yeah, that's awesome I mean just just the relationship. I don't think everybody really understands that. I mean, you're not an insurance company You basically are the agent but you I'm you know, you're you work for your clients. I mean we we saw um Some folks up here earlier arlo. I mean, you know marlo's your client if marlo calls you up with a question You're helping her and then you make a decision, you know You're you're you're you're gonna be looking out for her best interest Absolutely, and a lot of this stuff comes up is just what if this happens because You know, like when you're making your plans and you're doing things for the future Thinking of expanding into different territories and like if you call an insurance company and say, oh, you know, I'm gonna window cleaning now Okay, well Many times I'm glad depending on what state you have to talk about How we're gonna word that exactly Incidental many stories using toll system like we would help wording on If we were going to go down that route like how do you do this? What's the way and then we would help but many people starting or getting into different fields This is new to them. I mean so well, you know, I I don't think it was that long ago that That people did not think they needed to have a relationship with their banker either, right? I think people are understanding. Wow. These professional relationships matter I need a relationship with my banker. I need a relationship with my insurance agent these relationships are important for the Strength and the viability of my company. So Uh, I think what marlo said Kind of sums it up perfectly and that this is what I've always heard about you too, laura Is that you're there for for the business owner that you're always available You're always willing to answer anybody's questions about anything I mean, I I think that's a huge a huge win and especially in our industry where Like tom said, it's like it feels like it's almost a joke that people would go to facebook and ask these questions But that's really what happens That's the true And a lot of you know, I'm gonna say this because a lot of people starting out don't realize that But a lot of people that are starting out that are just getting a general liability policy for the first time They'll call a lot of times and they'll say I just want the cheapest thing there. Whatever the chief And you know, we can write but That would be like taking somebody's money it for nothing like And I I'm not I won't like I know you want special forms and I'm not going to write the coverage without it But like I said, you're not going to hurt people for bodily injury But making sure that certain forms are on there and then knowing the difference like Somebody that just wants general liability policy in some states you might run into a minimum premium and for the same minimum I might Or even less just by adding a little bit of property. So it's different and And I and I in a lot of times like if you're buying online, you don't see that Yeah You know in the bigger the bigger you get, you know, the more you have the more you have to lose So the the more important it is to make sure that that you have the right policies with the right levels of coverage You know a million dollars isn't as much money as it used to be, you know, sometimes, you know I'm sure you have clients who carry umbrella policies that give them a higher level of coverage because You know, absolutely And you know one cover I wanted to talk I'll tell you real quick about that. I hadn't brought out this hired and not owned auto liability So most liability policies you can add that coverage right onto your your policy And it's usually very expensive to do that and if you don't have it on there And when you get off the phone for tomorrow morning call and get it added onto your policies But what we're finding is that That the coverage is designed to help a business owner While they have employees that are driving their own vehicles on their behalf So you have somebody that's going to and from different job sites and something should happen If they're involved in an act and found to be at fault their policies apply first That's how insurance work. It's their car their insurance their everything. It's on them However If they don't have enough insurance Maybe they purchase the minimum state limits or they don't have insurance at all Maybe it can't it was paying rent paying insurance. You now become primary as a business owner Right now we're gonna see that because that's where people are now every time this happens A downturn with the economy We see that people think so make sure you have hired a non-owned auto liability to protect you all as business owners Well, you know, that's a really good point to Laura because I This was actually your advice to me a couple years back at I guess it was a convention as At least a few years back And I have company cars so people were driving their own cars But periodically somebody would have like a dental appointment Or they'd leave halfway through the day or they would come halfway through the day and they'd be driving their own car And I did not have that and you're like you you should it's inexpensive And it was I I don't remember how much it cost but it was very inexpensive And it's mine has actually kicked in once because of a dentist appointment just like I was saying and I had no clue, you know, I I've been operating without it for how many years 22 something like that This question was hanging out here. Just real quick. Laura, if you could help us with this, um Linda had an employee motorcycle accident came back to work. She's having a hard time doing your job But I fell going up the stairs and clients home not hurt Says she hurt her leg from the accident. It's not strong enough. She limps Doctor's note indicating no restrictions to come back Yeah So in particular case because definitely it's an this was an open claim I would have Had her go the employee go back and get another note because she's not able to do the work that she said that she was going to And if there is a claim adjuster assigned to this, I wouldn't even say anything to the employee at all I would go ahead and have the claim adjuster reach out to the doctor's office and say This is what's going on. We don't see him again Happened with it Or is she just trying not to go to work like You could have that We're gonna Um I don't think a lot of people wouldn't even consider To contact their insurance agent for that they wouldn't know that That that you guys would to do that on their behalf I think most people feel kind of you know On an island and I've got to do everything themselves I could I could have misunderstood misread that was the auto accident from work or not from work It was uh not from work Okay, so even if it's not from work Um, I would definitely have that person go back to their doctor and get a note that they can be Because what's going to happen right now if that person comes in and it is truly a workers compensation claim They don't care if it's from a prior injury We'll do a portion of it But in some states you can't even do that if it's new claim Something happened after an incident it could be filed as brand new so Have that person go back to the doctor get a note and have them re-released Um with whatever restrictions they are they're going to have if any But I wouldn't want to work without it was a motorcycle accident. So I assume it was not work related Or to from work though or the motorcycle Um, we're right up against the hour here. We've got one question from amber Asking about our ppp loan and unemployment. You can't take both if you're drawing unemployment You won't be able to pay yourself through ppp at the same time. So it is one or the other there um real quick, I'll just share with uh, everybody Cleaning business today or I'll try to Do If you haven't subscribed to cleaning business today, this is where you do it really easy email address first name last name we've got our secret corona virus download resource page here with a lot of useful information And we just add the new stuff on the end Laura's going to be sharing with us some of the information that she shared today and we'll be adding this here It'll be there tomorrow so you can come back and and download that I'll Take this link and share it in the chat Or I'll try to I'm not sharing my pain I am not doing a great job of sharing my page. I'm I just noticed that No, we we've been looking at Laura all this whole time. Okay. Well I don't think any I don't think anybody's going to complain about that though. Just saying It's all good, but we'll add Laura's Information here on our our secretive resource page that I just dropped the uh, link in chat um Laura this has been Really really awesome. Um, so helpful. Yeah. Thank you Thank you All fluid and um as we get more information, I'd be happy to share it with you, but like I it's changing constantly so Yes, please. Please do. Uh, we would we would love it Trying to stand top of all this stuff is so it's like a full-time job You know, I just poof In the stuff that you do Laura and the long run Has a profound impact on how much value and wealth a business owner creates over the years and You know, if we spent a little less time worrying about the latest marketing fat A little more time on managing the insurance and risk side of our business We'd have a lot more to show for all of the the sweat and worry that we Put into our business or at least that's my thought and I love what you guys do and this information is awesome um We we will we we're going to take you up on your offer too and as things develop if you would please come back and share You know, hopefully more states adopt some of the practices that uh, new jersey is doing with with workers comp and You know, maybe we'll get some clear business interruption insurance Any any last thoughts Laura that that we should be thinking about No, just um, you know Have review your policies at a time Everybody was asking down the road. Are we going to see more exclusions on policies, especially like for stuff like this? um SARS is usually already on there as an exclusion and they've already done some disease stuff What I will say is down the road. We may be able to purchase this coverage It's going to be kind of like in practices life It was so expensive in the beginning and nobody could afford it now everybody can get it So I think that over time things will change, but definitely do a review of your policies This is a great time to do it. Make sure you have what you need um You're building these businesses and policies are to protect your assets like there's no point if you're not so As much as you can get That's good Now while there's still insurance companies to to get us the insurance, right? Absolutely Well, that's that's great and we'll have laura's information posted on our resource page tomorrow Um, we're up against the hour. Liz any anything? Nope, that's it. Just thanks again laura. I look forward to hearing what you have to say again as things change Yes, this was awesome. Thanks so much You guys Take care. Take care. Be safe. We'll see you tomorrow at five. Bye. Bye