 Mike says, drawing a blank here. User left the company a few weeks ago. I made the mailbox a shared mailbox, removed the license and gave some users full access to this ex-worker's mailbox. It seems they deleted things from their sent folder. I'd like to try to get them back, the deleted items folder and the other folders after that. But my admin account on that tenant doesn't have a license. A non-licensed account can't access a shared mailbox, correct? I either have to add a license to me or use one of the other users credentials for Outlook Online, question mark. I don't read it that way. How do you read it? No, no, no, no, no, excuse me. I don't read his comments the way he writes them. He's saying that you need to have a license and from what I'm saying, I found a link in the learn.microsoft.com that says all about shared mailboxes. It indicates you have to have a license if the mailbox goes over 50, a lot at 50 gigabytes. It indicates that in as much as he can see it, he should have access to it. So if he's not able to get access to it, does that mean that he's exceeded that limit? I don't see that he's tried. Just making the assumption. My admin account on that tenant doesn't have a license. Okay. Do you have, is your account set up such that, or is that mail box set up such that it's over 50 gigabytes in size and that you need a license to go to the extra 100? And that's the thing. It's not indicating that everybody has to have a license. It says that a license is required to go from 50 gigabytes to over that. Let's see. Basically the article says about shared mailboxes and I believe you can provide a link to that. Yeah, so that's as far as the license getting access. I mean, the other issue is that deleted items from the sent folder. That's what, yeah. So recovering activity, which I'm assuming it says they, you know, I don't know who the they is, whether it was the person who left the company or if it's the other people who had access to the shared mailbox and they deleted items. So then it's more about the deleted items and a lot of respect. I mean, any mailbox can be shared with anyone. So it depends on what he means by shared. Are you just adding people like delegate type access where you're sharing them? You know, what type of sharing is being done? Is another one? Any other thoughts, Hal? Well, other than more information is, I guess, necessary for that, because again, that that should be fallen to the recovered deleted items. If he's actually even beyond that, he as an administrator should have access to the entire dumpster, which means he can pull anything out. Yeah. I just don't see the issue. That's, I guess, where I'm getting stuck on this because I don't see in any of this context where a license specific for him is required. He's got admin provisions now. I mean, if nothing else, he should be able to go into the admin console and recover them there. I haven't been in a recent admin console to do that for a while. But in the old days, when I was able doing that sort of thing, that was something that an administrator could do. He could go to a mailbox and recover things. Right. So if he doesn't have, so he's trying to access the admin account, doesn't have a license. Does he need to reinitiate, assign a license to that admin account to be able to go and do that activity? Or can, you know, so I mean, that's the issue. I mean, you're talking about going in from admin access to look, didn't see what was deleted and restore it. The question is whether someone who, if there's not a license for that admin account, do they get locked out? So he's asking that question. I don't know what he's tested, what he's gone through and tried. Exactly. I mean, more information. Yeah. And if he did give some users full access, maybe asking them to go into the deleted items and see if it's still in there. Yeah. No, not only deleted items, but the recovered deleted items folder as well, and they should all have access to that. Yeah. Full access. Right, exactly. If they got full access, they should be able to go in and see if it's there and recover. If they don't see it with full access, yeah, I don't know the answer for the next steps there. It always depends on if it's been, like if it's gone into permanent, like wipe from the server, you're not going to be able to get it under any circumstance. Like how old is the deleted items in the first place? Because once it's fully purged, it's purged. Exactly. Yeah, so that's another question, is how long have you been sitting on this, not solved it? If it's under 30 days, I mean, it's on all likelihood it's still there. Yeah. But if it's a user that's been gone for some time, you know, if they've been gone, it's now three or four months later or years or six months or that's always the time thing, then no, it's going to be done. Or is it the new users of deleted stuff or is it the original user of deleted stuff? Yeah. So many questions for Mike. So many questions. Another one would be if there were files that he needed to get access to and thinks those are deleted, maybe to go check in OneDrive. Maybe they were just sharing links. Yeah. And then one other possibility here is if the company had some other more granular backup, that could be an option in a way. So there could be another record elsewhere. So what does your company have a third party solution? Is it backed up to Azure? I mean, what were the rules around the backup and what's the SLA around restoring those? Because if they've got a whole forensic discovery process for legal reasons, then they should be able to get anything, literally. And one other quick comment, he says that he deleted the user account. I mean, the license he removed, what happened to that license? Why can't he just give it to himself? All right, just too many questions. So many questions. Sorry. We always have questions for questions. That's one of the, that's why we have us sitting around to say, what do we think he meant by that? No. Well, we have lots of options as a potential to start diving in. Why don't I read, everybody's always looking for that definitive or that very prescriptive. Here's the one way to solve this problem. And I think we've just demonstrated, it's like, look, it could be a dozen different things that's going on there. Yeah. I mean, even just doing a feature inside office, you've got anywhere from three to five ways to do exactly the same thing, just to click a button basically. So it's no different from technical administrative, you says a lot of weight, you know, to break it down.