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The Right Tool for the Right Person

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Published on May 11, 2010

Funny how this video of me taken about 10+ years ago is still so relevant.
I cannot tell you how frustrating and surprising it is to run into technicians who are not willing to try new tools.
I find this to be more the case with tools or software that you have to pay for. Some technicians will try free software, but not give it a chance and quickly go back to their ‘old trusty tool’.
The problem is that as networks evolve, your methodology, tools and knowledge have to evolve with it. I personally think it should be every analyst to keep up with tools with the same degree of attention that they spend on routers, switches or server.
A great example for Windows users is good old ping. Many analysts are not aware that with every version of operating system, Microsoft is adding new options

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