 This study examined the effectiveness of a programme designed to reduce the number of ambulance calls made by patients with diabetes-related emergencies who refused transportation to the hospital upon arrival. The study found that while the programme was successful in reducing the number of ambulance calls initially, these reductions were not sustained over time. Therefore, further efforts are needed to ensure that patients with diabetes-related emergencies receive adequate care in the pre-hospital setting. This article was authored by Lua Olsheik, Gio Malinia, Ricardo Romero, and others.