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Responding to the Consumerization of Healthcare

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Published on May 19, 2016

Dr. Jere Gillan is presenting the 2nd topic of the four-part continuum about the evolving business of dentistry.

The second part will highlight how today’s patient has different behaviors and preferences regarding their healthcare. They prioritize convenience, low cost, and greater value; dentists in a DSO-supported practice are in a unique position to respond to this new consumer.


- Explore tangible examples of how other industries (e.g., medicine, ophthalmology) are responding to consumers' evolving expectations

- Review industry trends that typify the modern healthcare consumer

- Discuss opportunities in the DSO practice model that improve efficiency in today's dental practice

- Present the increasing role of the DSO-supported practice and economies of scale in dentistry

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