 I welcome you in the course of leadership, emotional intelligence and the CN making. This is module number 35 and we are going to talk about cultivating empathy. As you all may know that empathy is much more important than sympathy. When you are empathetic you are basically taking care of the other people. You are taking care about their emotions, moods and feelings and when you are empathetic you are actually trying to put yourself in their shoe. So when you have to cultivate empathy remember that there should be ability to recognize emotions in oneself and others. We can know what our feelings are but at the same time we have to pick up the context that how other people keep their feelings. The second important thing when we talk about empathy is basically focusing upon the perspective. That is a cognitive component and we have to see So we have to focus and we have to understand the perspective of another person when we are trying to be empathetic. The third important thing when we talk about empathy is basically effective component and that is sharing of emotions with the other people and understanding and knowing how they are feeling in different context. So there is certain capacity of empathy which we have to focus upon and the capacity of empathy is basically talking about our thinking patterns, our feelings, moods, emotions and obviously our sensing. Now these are the three things that we have to understand not only about ourselves but also to keep in mind that in any given moment, in any given situation, how will we think, what are their thinking patterns, why will they feel, what are their feelings and what are they triggering and at the same time we have to see that how they are feeling and sensing, how they are behaving. So by knowing these things we can better understand our empathetic concerns. So when we have to talk about attention and working memory in which we use our conscious mind according to the situation, then we have to bear in things that there are certain phenomena which we have learned through mindfulness training and mindfulness testing. Now in mindfulness training we will be taught how we can improve our working memory capacity and we can keep ourselves in more focus and more attention. Therefore when we are involved in a social activity, when we interact with a leader, then the leader needs to understand that he or she has to reduce the negative emotions and he or she has to focus upon the positive assessments and the spread of the positivity so that other people's trust, other people's credibility is maintained and at the same time they can overcome the biases of their life and the negatives of their life. So the leader has to play a very important role in this context. At the same time the followers also need to come up with their potential and when we talk about the followers, remember that they have to try to reduce their distress and they have to focus more upon their eustress. When they increase their eustress, they will use positive energies, they will talk about positive change, then obviously they will create enthusiasm and they will be better able to work in synchronization and patronization with the leader. If we conclude all this, then remember that we need to use different types of emotional context in different moments. And a leader's responsibility is to create an environment with his followers where positivity is above and where we can overcome the negatives. And at the same time we need to develop the goals and mission vision of the organization.