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Published on Jun 24, 2014
www.librariesandautism.org - This video was originally created in 2008, and updated with a new edit in 2014 to more accurately reflect current statistics. The project was coordinated by Meg Kolaya (Scotch Plains [NJ] Public Library) and Dan Weiss (Fanwood [NJ] Memorial Library). The project would not have been possible without the help and support of our partners Adrienne Robertiello, Linda Meyer, Dr. Jill Harris, Cheryl O'Connor and the amazing film maker Mary Olive Smith (www.maryolivesmith.com)
For information on how to schedule an in-depth training workshop for your own library or group, please contact Dan Weiss and Meg Kolaya (Library Connections, LLC - www.libraryconnections.net) at: MegandDan@librariesandautism.org
We developed the training video and website as an overview for providing customer service tips to better serve those in the autism community and have found that providing staff with this in-depth training increases their comfort level in interacting effectively with those in the autism community and, in general, improving their ability to provide more inclusive and effective customer service to everyone who uses the library. An additional benefit was the realization that the basic customer services skills and techniques provided can serve as universal models for best-practices library service to all members of the public.
This project was a part of "Welcoming Library Spaces for the Autism Community and Their Families", made possible by INFOLINK: The Eastern New Jersey Regional Library Cooperative (now LibraryLinkNJ) and the NJ State Library.