 Have you ever offended someone or been offended by a comment via e-mail or on Facebook, Twitter or Instagram? If you have, you are far from alone. Electronic communication is notorious for heated exchanges and misunderstandings. Without access to cues like facial expressions, tone of voice, gesture or physical proximity, it is very easy to misinterpret someone else's words and for the intended message to be received in quite a different way. Communication is critically important to effective teaching and learning. Part of being able to communicate effectively involves building relationships or connections with others. Being aware of others in our environment involves learning to understand others and empathize with them, ask questions, seek help and problem-solve together. This module explores a number of communication techniques that could support deep learning.