We gathered industry experts from Deliveroo, Monzo, and Mastercard to dive into the topic of Strong Customer Authentication. Hear their thoughts on what this regulation really means for the industry, how to best prepare for it, and what they predict will happen after the regulation is enforced.
Panelists: David Jones from Mastercard, Daniel Chatfield from Monzo, and Cem Tonguc from Deliveroo.
⏱TIMESTAMPS
00:13 Introductions
01:24 What is Europe trying to achieve with this regulation
03:42 Is SCA the start of a worldwide payment authentication requirement
05:12 How prepared is the market for SCA
06:55 What are the top priorities for banks before the deadline
10:21 How does market readiness differ within Europe
12:06 How is Deliveroo preparing for SCA as a merchant
13:43 Deliveroo's top concerns and how they mitigate them
14:49 Deliveroo's SCA communication strategy
15:53 How Monzo is communicating with customers on SCA
16:49 SCA predictions
17:06 What exemptions will Monzo support, and how many payments will be challenged
18:04 Which exemptions will issuers like Mastercard support
19:43 Deliveroo's exemption and 3DS strategy
21:07 Will banks decline unauthenticated transactions after the regulation is enforced
22:26 Will Monzo's systems be ready to support peak trading
23:15 What are the unexpected effects from SCA
24:30 Deliveroo's views on fraud liability shifts
25:53 Key takeaways from the discussion
Learn more about SCA and how Stripe helps businesses get ready: https://stripe.com/sca
