 Dear students, I welcome you in the course of leadership, emotional intelligence and decision making. This is module number 246. And the topic under discussion is key problem solving strategies, how problems differ from decisions. Remember, when we talk about problems, we are talking about the difference between expectations and actual outcomes or in dono ke difference ko, expectation and actual outcome ke difference ko we call a problem and problem ko define karna or problem ko elaborate karna ko pohot zoroori hai. Ab jab hum ek problem ko solve karna chahte hain, to we have to be very careful ke us problem ke saath related perspectives ko kya kya hain. For example, when we talk about the problem, there are three things which would be equing in our mind. The first one, the first phenomena would be creative thinking jisme ke aap muspat sochte ho, aap creative sochte ho, aap innovatively sochte ho. As you all may know, when we talk about innovation, that is basically commercialization of invention and we have to be careful ke hum innovative perspective me apne cheezon ko isra se demonstrate karin, we get the optimum outcomes or obviously innovation ke traf jane ke liye, we need to have the creative and positive thinking. The second aspect is, when we talk about the problems and the decision making and that is the problem solving process and remember, the problem solving is a continuous way, is a continuous process which we have to undertake. When we talk about problem solving, there are different aspects that we need to focus upon that we are aware about the problem, we are aware about the alternatives and we are able to find out and judge ke hamare alternatives me priority kya se set hogi or decision criteria wo kya hoga. So, problem solving is a process which would be actually reaching to the destination of a final decision. So, we have the third phenomenon that is the decision making, jis me ke aab ap ek faisla wo karlete ho aur pheer us faisla ko aap ek execution ek implementation ke traf wo lekar jaate ho. Waha se phir aap ke actions wo demonstrate hote hain. So, starting from creative thinking, then moving into the problem solving and then taking up the final decision, ye hamare paas ek poora ek sequence hoga jis me ke ham apne masail ko hul karte hain, challenges ko face karte hain aur creative and innovative outcomes wo demonstrate kar paate hain. Remember, problem as we said can be the difference between expectation and actual. So, problem apne saad bohot se conditions and constraints wo bhi lekar aate hain aur hame bohot careful rahna padega ke un conditions and constraints me rahte hua, un limited circumstances me rahte hua, ham best outcome wo kya se generate kar sakte hain, optimum results wo kya se generate kar sakte hain. At the same time, you also have to remember ke baaz o kaat the current problem might be the result or the after effect of the previous decision. So, ye dono taluk kaat, dono aspects, the problem and the decision, they would go always hand in hand, because maazike kye hua fahesono se hi mustakmal ki problems wo generate hongi aur un mustakmal ki problems ko hame creative thinking, innovative thinking, problem solving processes se halkar nahoga. Ake hain, ake hain saari baat ko conclude kare, to yad rakhye ka, ke decision making me problem identification is very important aur us problem ko identify kar lehne ke baad, phir hain hame apne creative and innovative thoughts ko broekar laathe hain aur phir hain unki madad se ek aise outcome generate karte hain the outcome which is appreciated and the outcome which is required. Thank you.